One of the easiest purchases Ive ever had. I was working with Bryan Kirby and Im 4 hours away and out of state. They gave me trade appraisal pricing, negotiated down to a fair deal and even delivered it to me 2 days later. Was refreshing after getting the run around at my local dealer thats 5 minutes from me. Great job Bryan!

Out of state sale, they had a very well optioned truck for the money I was looking to spend. Did all my trade info, got top dollar and was an easy transaction overall. 2018 to 2021 Very happy!!

Greatest car buying experience ever! Wonderful family owned business who care about their customers. We drove 2 hrs out of our way and it was totally worth it. Thank you Bob Allen Jeep!

These folks dont care about you. They care about the sale. Dont think you are going to get them to listen to anything you say. Noah, the salesman was the lucky person to answer the phone on the day I called to purchase a Ram Truck. After coming to a price (5 mins), I told him I needed this truck ready to be picked up in 3 days. We told me that there was no way that they could E-Sign paperwork. The State doesnt allow it which is a lie. I told him, and confirmed that he took everything down correctly so they could over night the paperwork to me. Funny, I made sure I confirmed the exact address. That evening I texted him and asked for the third time for a tracking number and didnt receive one. The next day when I should have received the package, I didnt. I called and he texted me that he was off that day and couldnt help. I called the dealership and tried to talk to Jeromy the manager, someone in finance, and some general mailbox. I left 7 total VMs and still havent received a call, obviously not checking their VMs. On the next day that Noah got back to the office, he went in and asked for a tracking number. He had them send it to the wrong address. So, after all the incompetence, I received my truck. I did have to rent a truck for a week since there was no chance of them hitting my deadline that I was promised. Really, these folks are purely ignorant. What happened to customer service and attention to detail?

This review is for Bob Allens Dodge service department. I took my truck for repairs thinking that I would get good professional work and I got completely ripped off. Its shocking that a big name business like this would be as unscrupulous as some small mechanic shop. Im sure they treat some customers better then others, so its a crapshoot I guess. Good luck.

Trevor Thompson was extremely helpful...made the whole process so easy.

Dont know about the used car lot but the new RAM truck dealership is friendly, no pressure and imo honest with a refreshing no bull experience. Jeremy Carson was a pleasure to work with.

Bryan Kirby was a terrific salesperson to work with. Highly recommend him.

Took truck right on appointment time. Service was friendly and quick

The friendliness of the saleperson, Devlin, was great. There was no pressure to purchase a vehicle and no attempt to try and sell me on a vehicle I was not there to look at. All questions were answered, proof of validity of answers were given if requested. I am very satisfied with my experience. This is my second purchase from Bob Allen dealerships and will be my go to in the future.

Fast friendly service, no pressure to buy. Knowledgeable staff. I would definitely do business here again.

Great car buying experience. So good I bought two. I will definitely be going back when I am need of another vehicle.

Dale Edward is one of the best sales person Ive meet, we bough our first 2014 dodge ram 3500 3 years ago and came back for another one 2017 ram 4500. Nice price at affordable price tag.

I recently purchased a 2021 Ram 2500 Big Horn diesel truck from BAMM and I am so pleased with the overall experience. Salesman John Welsh helped me, was up front with all the details, and quick on getting back with pricing for the new truck and my trade-in. Due to no fault of the dealership, there was a delay in my truck being ready. Everything was thoroughly explained to me and was given regular updates while I waited. John and his manager threw in some extras when they didn’t have to and had the truck delivered to me when it became ready. I’ve purchased multiple new and used trucks over the years, this is by far the best car buying experience I’ve ever had in my lifetime. BAMM had the best price on what I wanted in the eastern US, the next closest dealership was 6K more than BAMM. There was no haggling and the paperwork process was quick and easy. John always got back with me and could tell was honest and polite. I will always highly recommend BAMM, have already referred them. It will be awhile, but when I’m in the market for a new truck, they’ll be the first I look up. Thanks for an awesome truck and BAMM deal.

We purchased a 2020 Ram 3500 from Emma about 2 months ago. First let me begin by saying I will always drive the 3 hours to do business with her again! She was knowledgeable and friendly! Wonderful sweet person! We’ve told all of our friends to contact her!

Austin, really great service representative

Excellent communication from the service counter. (Josh and Tommy). Pleasant. Im sure all of their customers receive the same courteous service, however, I know that when I expressed how much my 2013 Dodge Charger Superbee meant to me they left me with a great feeling that they would take care of it. I wasnt disappointed. Thank you and Thank them.

Great to work with. Purchased car and was out the door in 20 minutes. I have never purchased a car so easily and they did not try to sell me after the sale. Brett was great to work with and informative. Gave us honest insights on the car we were looking at as we had to drive from out of state to purchase and wanted to have every detail before we traveled during CV-19.

Purchased a 2020 Jeep Wrangle Bikini color: sales staff were super friendly and had the vehicle ready for a rest drive as soon as I got there. Had a quick detail done and filled it up for me. Best experience buying a vehicle from a lot so far

Great experience was quick and easy process. Did almost everything over the phone and when we arrived they had the truck ready and paperwork only took 20 mins and I was driving off the lot.. Thanks

Called about a purchasing a Ram Truck and Austin never called back with a price. Left a message for the sales manager and never got a call back. Thats just unprofessional.

Maybe the easiest new car purchase ever! Do not buy until you talk to Billy Jack Hazlett. Literally in and out in less than an hour and a half.

Excellent Experience! I was in a bad situation in an older vehicle. Debbie and John worked hard to find a new car that I love and got me out from underneath a car that was sure to leave me stranded.Side note- Mike in the service department is absolutely awesome!!! I had the older vehicle in the shop 4 times in the last 7 months and Mike took care of everything from my warranty to getting me a loaner so I wouldn’t be without a car. He is truly an asset to Bob Allen.

I want to thank you guys fo much for the great buying experience, First I’d like to say I started this deal with Devilin Deane as I was in Iraq, there was a little mix up with the truck I was purchasing, as I was flying from Florida up to Louisville I realized it was the wrong truck we had on the purchase agreement both Devilin and Ethan (finance) moved mountains to make sure I was able to leave with the truck I wanted. Thank you guys so much for the purchase! I will use you guys again for my next purchase.

I took my 2014 Jeep in for a seat belt recall. The service writer ask me if I was dropping off, or if I was going to wait. I told him I was going to wait, so he laid out his plan including timing, then pointed me to coffee he had just brewed.The work was completed quickly, and I was on my way in short order! It was obvious they respected my time and worked to minimize my wait!

Brandon Smith, is the guy you need to meet. I live in Alabama, so this back and forth was all over the phone. From the price to our trade, it was the best car buying experience Ive ever had, and Ive bought a bunch of car. Brandon went the extra mile to make us happy.He is pleasant and honest

Zach was very helpful and knowledible about what i was looking for and was a quick and fast process. price was great and upfront about rebates and hassle free. excellent job

Good people

Ethan help us tremendously. He responded to my inquiry. We set up a time to visit. It was late. Total time there was about an hour and a half. The quality of cars and trucks was great. Im very happy with my new truck. Thank you.

Awesome Truck buying experience no hassles and NO GAME playing at this dealership Thanks LOVE our 2020 RAM

Salesman was great. Promaster van which we thought would fit our needs just didnt work as we hoped. Dealership was excellent.

Amazing! Cant touch the truck prices or customer service! We live in NKY, negotiated the price on the phone, truck delivered to our home a couple hours later!! Weve never had such a great experience buying a vehicle!! Will always shop here first before we even look anywhere else in the future.

Great experience! Fast, friendly service. Repair was performed under warranty, loaner vehicle was provided for personal use while my car was repaired. New Service Manager Tim did a fantasticl job of customer satisfaction. Very personable and professional.Thank

Do not buy from this dealership. I bought a $35000 Jeep they claimed was new but turns out it wasnt after it set in the driveway in the sun I went out to it and it smells like it was a smokers vehicle and it also needed to be serviced. It also was dirty found a bud light cap crammed in the back armrest the vehicle had crumbs and fries under the seats. it needed an oil change and the air suspension was needing to be serviced as well. It has been in the shop for 18 days out of the first 21 days i have had it. No help from them just Ill call you back and never do. I advise to stay away from these crooks

Dale was honest and helpful from the start. Answered all my questions and never rushed me. Everything was taken care of quickly with no problems or surprises, and at a fair price

Service center is quick and completes their work correctly.The sales dept (at least who I worked with) was not as knowledgeable about the vehicles, on the lot, as I would have liked. I got the feeling that if I had a question, the salesman would respond with what he thought I wanted to hear.

Not a good first impression from the rude woman who answers the phone. Service dept is friendly and they try to help, but I didnt appreciate the $1600 estimate (used Compass bought 3 months ago) that I came to find out was for a part that didnt need to be replaced. Luckily I was ONLY out $300 that I paid for the part and replaced in 20 minutes. Not $1200 plus 2 hours of labor as estimated. I wont go back and cant wait to unload this vehicle. Im glad the vehicle I traded in for this was only worth half of what they gave me for it. Buyer beware!

Almost had the best experience buying here. Try to make a long story short I flew in to pick up my new truck. The driver that picked us up at airport was awsome. Got to the dealership saw my truck outside started to look it over before we went in and boy what a horrible job they did at Detailing it twice we found so many dirty spots on the truck. The front had black scratch marks on it also something like black tar on it and many other undetailed spots on truck that shouldnt of been there. Got to the inside and it wasnt much better. The center arm rest had a bunch of lithium grease on it not sure what that was from possibly from manufacturer but who knows. Also found a bunch of wrappers and McDonalds cups inside... Come-on brand new vehicle here...come to find out after the deal was made over the phone it was managers demo and it wasnt as described online. Didnt have 5 miles as advertised had about 1600, It had tinted windows I did not want rain guards I didnt want and a black stripe down the middle I didnt want they took the black vynl strip off.So we agreed on a price on the phone and I specifically asked them this is the final otd price no hidden fees or anything they agreed it was final price mutiple times...so other than being upset about what I found on and in the truck the deal was going good the sales man Trevor was new at it but was a pleasure to deal with. Went to the financing office dealt with what they told me his name was Tiny trying to sell me the extended warranty and whatnot which I didnt want. It seemed like he was little upset or annoyed I didnt want it. So looking over the contract MAKE SURE YOU LOOK AT THE PRICES AND STUFF YOU ARE SIGNING the final price was increased by couple thousand I told him this isnt the deal I agreed to with Trevor. He looked at it quickly and said oo ya i see what he did so he ripped that up and printed another one looked at it again looked good until I got to the banking financed part asked what the $235 loan fee was for he said equal opportunity lending the bank charges us. Which made no sense I was so fed up at that point i said whatever signed it and left. So disappointing that the dealer wasnt up front about the fee after repeatedly asking about final otd price and it changed once I got to the finance office. BUYERS BEWARE not only here but any stealership read and confirm what you sign and agree to. All in all Trevor was great to work with and the driver was awsome too. Too bad they had to be secretive of the fees. Other than that they where accommodating to bring me from airport to dealership and gave me a voucher to fill up with fuel.****UPDATE: The head manager of the dealer contacted me and was very upset I was upset and wanted to make it right to me. He offered to reimburse me the fee, apologized, and was very sorry about what happened. I really appreciated that but still doesnt make it 100% right I shouldnt of had to go through that and noone else should too. I guess Ill eat the detail that it needed and update the rating for getting back to me and making it right.. Piece if advice if anyone goes through this ask to speak to manager right away they should be able to resolve at least at Bob Allen...*****

They bate you with false advertised prices. And try to make a deal on what payment you want. Instead of actual numbers and values.Its 2020 run a true advertised price then talk incentives.

Look clean and good atencion

The whole process from greeting to paying the bill was wonderful. Great staff at Bob Allens

Great customer service and was able to get me handled in a emergency situation in a timely matter. Very grateful!!

Best experience buying a new vehicle. Dale, the sales rep made the entire experience simple and fast he made sure we got exactly what we wanted

WORST CUSTOMER SERVICE AND WORST PLACE BUY NEW CAR THEY DON’T CARE AFTER SOLD THE CAR THEY DON’T DESERVE EVEN ONE STAR NOW IM WORKING WITH MANUFACTURER THEY TAKE CARE OF WITH OTHER DEALERSHIPS WAS BIG MISTAKE BOUGHT THE CAR FROM THIS PLACE 👎I bought the new Durango from them first they not clean and no put gas salesman gave me $25 for gas when you new car they fill up gasand clean from first day car have vibration issues I want to back to them the service guy he just drove the car and said everything is look good they didn’t do anything to check put on machine I forced him come let me show you when I drive I won’t be listen doesn’t want to do anything giving me advice go trade you car get something else that dealership is worst customer service

I got 6 cars they have been good to me great place to by a car

Horrible customer service, I called about a truck the guy quoted me $3000 more than the price listed online when I called him out on it he couldnt get off the phone fast enough, told me he would see what his manager could do for me and call me right back never heard form him. I will take my money somewhere else

They were able to get my Jeep in and completed my request quickly!

We take our truck and car to Bob Allen Chrysler in Danville for repair a ever nice place

Awesome choices however competition is better price

Good people

Great service. Friend folks.

Love this dealership! Best experience ever!

Would never take my vehicles anywhere else. Fast, dependable, courteous service every time

Went there to get my 95 jeep looked at because its having starting issues. The lady at the desk basically said they couldnt help because it would take to long for them to look at it. And they didnt want to do it. They wont work on older Jeeps what kinda BS is that

I don’t believe I have ever had a more bad experience trying to get ahold of a dealership before.

Good parts department.

You buy a brand new vehicle, and they dont even fill the gas tank up. It was a sub-par experience.

Excellent Customer Service

Awesome service

Great atmosphere

Communication after the sale non existence.

Great

Great service

Got what I needed on spot

I i

Менеджеры работают очень плохо, вечером говорят что все готово может приходить утром, а утром приходишь и ничего не готова, я должен тратить своё время на ожидание! Кто мне это компенсирует? Не компетентные менеджеры.