They will go out of the ways to satisfy customers. Good prompt service

The lady at the front desk as you walk was very polite and helpful . I went to upgrade on my cable box .i had one of the older ones. I was out of there in less than 30 mins .

The people were nice I do not know how the service will be will let you know later

Great customer service. Justin was great. Great product knowledge. Great experience from the parking lot to finish. Recommend to others.

I hate this company. Every 5 minutes my wifi goes out. I can have full service and it still takes for ever for things to load. Xfinity is the WORST WiFi company I can think of. If y’all want good WiFi or even decent WiFi, xfinity is not it.

Agent was helpful but I have sent him two emails since last week because I have a question and he has not gotten back to me.

I had simple transaction. Drop off old equipment. Picked up new. Easy in and out 5 mins. No wait time. Nice clean store. Friendly and courtesy staff. Worth my 50 min. Drive.

Store has an inviting atmosphere with nice and helpful service reps. Had an issue but assistant store manager Joey was vigilant and eager to help resolve my problem. Well done!! Thank you!!

Excellent service. I got the phone charger cord I needed and she also downloaded 22 scans into a folder for me. I had been unable to do that. Very nice young woman, professional and most of all helpful.

Staff very helpful and timely.

Great people, great customer service.

Had an amazing experience with a young lady that was very knowledgeable. I think her name was LaShandra. She was very friendly and knew her job well. Thank you so very much for your help

Such great staff super fast and friendly!!

Very fast and knowledgeable service. I went in to lower my bill and did just that. Justin upgraded my package and doubled my internet speed. Great guy and explained everything perfectly.

The store location is convenient with adequate parking. I was impressed by the design for easy entry, ample social distancing, and lots of protective shields at each point of customer contact. Several customer reps to handle many people simultaneously. I had to return an equipment shipment. The transaction was smooth and quick. Five minutes in and out with less than five minutes waiting. Highly impressed! Too bad that their telephone customer service is not as efficient...

Fast and courteous Xfinity team they were very helpful with my pickup of my equipment and very professional. It was a good experience.

Got me a great plan for my phone, Justin was great helping me

The staff is very helpful if you need help in paying your bill the customer service is awesome

My mother’s service hasn’t been working since before November. She has made 6 trips to this facility and even called the 800 number. Still not working she told them that she isn’t paying any more bills until they fix it. I was told to call the 800 numbers make a $54 payment and they would send someone out I called and they told me I would have to pay $200 and then someone would come out. And of course I called the employee back and left him two voicemails and still no follow up. This company is a joke. Don’t waste your money with this joke company. They increase the prices quicker than direct tv.

I had a $30 a month plan for a year and half way threw they raises my bill to $80 a month sent notices saying I owe money after I paid my bill upfront for 5 months they dont stick to their plans

Great customer service from my experience so far. The prices could be a little cheaper but reception is always good.

When you do senior citizens a certain way when the Month falls different bc of the date on the bill after having service with you all for over 20 years...Very upset. Bernadette Bethel.

Need to cleaning more and fresh air

Went all the way to Danville for no reason...very bad customer service

Had a question that I could not get answered on any of the automated systems and could not get anyone to answer phone.

Nice environment, excellent customer service

Cant get my internet service to work...have to get somebody to come out...

Justin was extraordinarily helpful.

Staff slow at assisting. Never enough help or assistance. Automated payment kiosk not user friendly

First time ever going there....i had 2 hve a new box...after 3 wks of calling an could speak 2 a liverep bc of covid19...an also 3 long wks wout talkin 2 my 3 kids due to my box goin out.i wish ik bout this place sooner

Everyone is so nice at this store and do everything possible to help a customer!

They charge extremely to much for there service and not enough channels, and I dont get the update thing theres nothing updated.

The workers was excellent in helping me resolve my issue soon as 8 walked in the door help was rt there will recomend to others

These employees know what they are talking about Justin helped me and gave me great help. Thanks!

Excellent customer service. Superb!

Great service,I used the kiosk to pay my bill,no waiting.

Comcast (the company, not the employees) is the worst I have ever dealt with. If this is your only choice for service, I would suggest a good book instead. They will try to force you to pay for services you dont receive. I have had nothing but trouble every time I am forced to use them.

Rob me everytime I go...

The staff are so helpful!

Lavonda Simmons was of great help!

Frendly people

Great customer service in and out in less than 5 minutes!!

Meh

Great! The salesperson was up front and honest with everything

Jonathan was a great help

Very kind. Made it easy to return equipment

Seems busy like everytime we visit. Wait time is mostly over 15 minutes....Closed on holidays...they will put a sign out about holiday hours. Cable prices are high..in my opinion but its cable...you can get promotion deals or package deals every now and then but it depends on month/time of ordering. Professional associates and you can use the 1800 number for more help.

They are slow..! Customer service is terrible. They make you wait to pay your bill. The kiosk is the best thing they have..!

Alex was an attentive and responsive sales person and was able to complete our request even though their computers were offline.

They need to open

Friendly, Professional atmosphere

Very slow

My experience at the Xfinity store was excellent. All of the staff were pleasant, knowledgable and efficient.

Great customer service!

Poor management. Manager hides in the back when there’s an issue. Representatives are clueless especially Mickey. She shouldn’t even still be there. Since it’s so bad just shut the store down and do everything online. Doesn’t deserve a star.

Gave me cable and internet n then cut it off because of a previous resident that lived in my trailer but took my money n never mentioned a rental agreement or paper work to state i was the new resident while i was in the store face to fave with the sales rep. This is the worst service i have ever had from any company

If you have not visited the new Xfinity store and staff you are missing out on a great experience. Mickey provides incredible customer service. Forget the toll free number and visit the store.

Friendly service very knowledgeable and extremely helpful thanks Mickey

When tired to see about phone service. People tell me their phone service in the Danville area is not good. So decided not to buy there.

The employees are always able to answer my questions and do whatever they can to ensure that my services are working properly.

Great service!! The place to go for all of your television and internet service needs. They also sell cell phones now. All the latest phones including iPhone X, great deals. Plans start at $12.

This location is way better than the one downtown. It has places to sit while youre waiting and TVs to watch so it doesnt seem like it takes as long.

Mickey is the absolute best!! Although we had some technical difficulties, she made our visit very pleasant!

My bill was increased with no notice or explanation. Havent gotten anything extra for the extra money paid.

Nice, clean, new store. They do have some really nice helpful people but also have a couple of hateful ones, which is my luck to have to deal with them. If someone hates their job that much and they deal with the public, you need to find something else to do.

I love the Xfinity store because of all the cool technology but the staff are so overwhelmed that when it’s your turn; they make you feel rushed. Last time I was there I had to replace a modem and I had a few questions about some current issues I was having with my internet. Me, my wife, and my youngest son waited over a hour to finally be seen. When I was finally called; I proceeded to ask him my questions but he was to busy on his cell phone to be bothered by my questions. Basically all that was said to me; was the new modem should resolve my issue. Yet this made it the 3rd modem I had received in less than a 1 year time. Its been over a year now and I am having to return back to this Xfinity store to yet again get another modem replacement. I have talked to Comcast Support over Twitter, as well as on the phone. I have tried troubleshooting steps myself and I have even had 3 technicians visit my home. It’s like everyone that works here knows absolutely knothing about their services.

Was a very nice store however Im still waiting on that call of available S10s, my visit was about 4 months ago!

Bad service and not Knowledgeable best to go to metro by tmobile up the road very friendly and very helpful. Go see Denise the manager there shes great

Did not like that there were so many employees there but only one person to take the money to pay my bill. Everybody else was for equipment but there was not a lot of people returning or needing equipment. My time is just as valuable as theirs. But I ended up waiting for about 25 minutes just to have my bill paid. Very disappointed in the service at the Xfinity store.

The sales person was very nice and helpful. Very pleased!

Awful automated phone screening. You waste a lot of time just trying to talk to a human.Good luck

Ten minutes in and out not bad for a busy day.

Rude and unprofessional.

Very Helpful!!

They were absolutely terrible! They charge you unfairly when they dont do their job.

To expensive.

Ms. Mickey was superlative... Great job!!$$

Hardly anyone there

I really appreciate Johnathan and Rharcel Clements who were so helpful to me in the new Xfinity Comcast store in Danville VA. Rharcel Clements is my adopted Son from this day forward. He made my late fee be reduced so I got a credit on my next bill. I appreciate Christina from customer service also . Thank you Jesus my services is available now. Thank-you again

Very upset with this company

Its just what you would expect, except for very modern.

Nice looking store and ok customer service.

Great service and very friendly.

Great service. The best Ive ever ha

Friendly service and quite helpful.

You need to hire some employees! My wife prepaid for her internet package and was told to sit and wait for an ungodly amount of time.supposed to just walk in and pick up the package that was paid for.ridiculous!

Outstanding CS. Sales person very knowledgeable. No wait time.

We dont like how its sooo hard to get your name off of a co sign.

Great service, especially A. Owens. Just a shame you cant call the store directly.

Its was fast but I dont like the location

The staff was helpful

Good service and quick response

Excellent service always willing to help

Had to pay to send equipment back because no stores near me! They put you on hold several times before you can get anything done! Not a good company to do business with!

The representatives at the location were helpful and friendly.

Went to pay for my internet

Best service money can buy

Really nice place .

Very professional representative

This is Where U come to Get that Goooooid wifi