The Woodall Dealership were absolutely the best dealership I worked with during this car buying experience and that Ive ever worked with. They were truthful and straight with me on the price with no hidden costs. I didnt feel rushed or pressured and I was given all the discounts and rebates offered by GMC. I didnt have a trade in so they had two drivers follow me home, driving my old vehicle back for me which was over two hours away for them at no added charge. They probably didnt get home till midnight that night. It was the best car buying experience Ive every had.

I always receive great service at the dealership.....the staff is always friendly, courteous and efficient.....dealership close to home....

Went in for an oil change on a Thursday. Told the person at the counter that I had a squeaking problem in the engine, probably a bad idler bearing on the serpentine belt. The truck has 50,000 miles and should be under warranty. I was told that I had to make an appointment to check out the squeaking. I made an appointment for 8:00 the following Tuesday, which was the first available. I was there at 8 am and told them that I would wait for the truck. At 10:15, I asked the status of the truck and I was told that the truck was just coming out of the oil change bay and that no one had checked the squeaking. Another tech would have to look at that. This being the third oil change in a row that took from 2 to 4 hours to complete and with an appointment to be at soon, I told them that Id have to come back. The squeaking continues to worsen and I hope that Im not stranded before getting back in to have it looked at. Once beyond the warranty period, I will get my oil changed elsewhere and it will be difficult to rely on Woodall for future purchases or service. I have bought four vehicles from Woodall in the past 6 years for my business.

Our salesman was perfect, Shawn Giggets. Very helpful, and knowledgeable. What I liked most was the fact that he wasnt pushy at all.

James, Trampas, and Lewis we’re all more than helpful with a speedy paperwork completion knowing I had to get back to work by a certain time. They were knowledgeable and extremely friendly without being pushy. It was the most pleasant car-buying experience we have ever had! Thanks so much to Woodall!

Had appointments at 10:20 to check for a unusual noice in the fronted, two hours after my appointment I ask the service rep to check on the status of the the vehicle, he informed me it was being checked, over an hour later, after eating for over 3 hours I informed the service rep to get my vehicle that I wasn’t waiting any longer the rep brought my vehicle and I asked if anyone had looked at the vehicle he replied it had not been seen and the the technician had gone to lunch, very unsatisfied with your service department. If you have an appointment system then you would expect to been seen at that time, and not let a customer sit around for over 3 hours and not tell the customer anything

Inquired about purchasing 6 tires and alignment services through dealership.Price quote for tires and alignment was a good price for truck. They needed a few days to get tires from warehouse so appointment was scheduled for a 3 hour job.Arrived early for appointment at 0730hrs scheduled for 0800hrs, and turned over keys to service advisor that sold me the quote.At noon after 4.5 hrs was informed they were just finishing installing the tires and they did not have an alignment rack to do the Chevrolet truck and wanted to take truck to Nissan dealership with an unknown return time. Guess they forgot about the three hours quoted to do the work.This experience reminds me of a bait and switch. Promise one thing to get the sale but doesn’t deliver the product/service.The staff could have been honest and upfront before selling the job that they would have to sub it out. Could have rented a car, could have told employer needed the whole day off, would have rescheduled business meetings.Because of the lie, the good price on tires they quoted really didn’t work out. 5 hours at dealership versus 3, and now have to take more time off to find a shop that can complete what they couldn’t do. Was later returning to work than expected.Verify they can actually do the work is all I can say. Took their word and they didn’t follow through. Costing me more money, interrupting today’s schedule and now another day to get truck truly fixed.Sad experience that has turned me away.What’s even more sad is the young salesman that showed me the Denali 3/4ton diesel for $86,000.00 won’t get a sale because I refuse to do business with folks who lie.

Waited 2 hours to find out the wrong window rain guards were order. Gave them vin number and got an appointment. Gave me the wrong truck keys when i left. Wrong mileage was keyed in and out. Had to reschedule again. Got an appointment waited another 2 1/2 hours for truck. 3 service guys at counter. How about hiring more service tech.

All the people at Robert Woodall are the Best. I have never been disappointed in any employee I have talked too.

I called a week ago to schedule an appointment to get my oil changed because in Missouri they was booked up 2 weeks in advance. They said I did not need an appointment. I dropped my truck off at 10 o’clock and 5.5-6 hrs still had not touched my truck I told them that’s why I wanted to make an appointment a week ago and they said gm would not allow them to make oil change appointments so I got my keys and left and I will not be going back to that dealership and I have owned 4 gm trucks in the last 9 yrs and this will be the last one I own. They told me that somebody had called in sick this morning after I confronted them on how long it taking after 3 hrs of telling me I was the next in line. There was such poor customer service I am no longer considering the gmc 2500 purchase this fall

Friendly service and when purchasing my vehicle it was hassle free. Very pleased with my experience.

I went for an oil change and tire rotation, got there and the tech said it would be 2 to 2 1/2 hours to get it done, I wish they would accept appointments, which would make it more convenient for the customers. They ended up getting it done in an hour and a half, which was greatly appreciated. I thought it was a lil pricey at $85, but I didnt realize that the Acadias require synthetic oil, so I guess thats the norm. The tech I dealt with was very nice and professional. So I guess my only complaint would be no appointments.

It took me and my wife a long time to pick a vehicle and they was patient with us and understanding what our payment range was and worked with us. Overall a great experience with the sales team and managers.

They are always the best! Johnnie Ayers did a wonderful job with our needs

My salesman, Ottaway, is a great salesman and thats coming from a salesman. Ultimate professional!

Mr. Ottaway Adkins,Has a pleasure to do business with him.Very patient with me looking around and test driving the vehicles.I would go back to Woodall without any hesitation.Thank you,I love my SUV GMC Acadia 2021.

I was charged for 2 procedures that were not necessary by your staff. I got my SUV back and I had to take it to another GM dealership to have it fixed properly. Poor example of a GM dealership and I will never bring my SUV back to Woodall.

We had a wonderful experience at Robert Woodall Chevrolet Buick GMC. Everyone was so kind and helpful. I am actually from out of town and had found the vehicle on their website. I sent the dealership a message and was quickly responded to. I was able to handle the majority of the paperwork online. Trampas, the Sale Manager, was also quick to respond to any of my questions or provide me with any information that I needed. When I arrived at the dealership I was promptly greeted by Trampas and Hunter, Salesman. They were extremely friendly and awesome to deal with. Hunter was very knowledgeable about the vehicle. We were allowed as much time as we wanted to look at the vehicle and drive it. When we got back to the dealership we were offered water and were quickly able to go to finance (where all the paperwork had already been completed). Then Hunter went through the vehicle very thoroughly and helped me get my phone and OnStar setup. I have bought a lot of cars and this was definitely one of the best experiences that I have ever had. I would absolutely buy again from Robert Woodall Chevrolet Buick GMC.

Mr Akers was the beat He explained every detail and helped thru the process

Very friendly staff who were very well versed on the vehicles accessories and capabilities. They kept me informed at all times. Very willing to go the extra mile. I would definitely recommend to anyone to give Woodall your business

Good experience replaced clutch pedal, master clutch assembly and front wheel bearing. 2005 Chevy Silverado kept from a Monday 8 days to completion and ready for pick up

EXCELLENT SERVICE. Our salesperson, Johnnie Akers made the purchase of our new vehicle a pleasant experience.His knowledge of our vehicle and the entire purchase process was exemplary. We will definitely patronize Robert Woodall in the future.

My sales rep Ottoway was the best. He answered all my question even took the time out to fix my mothers key while we were there. The whole experience was great.

My vehicle was not fixed. I had taken it to get my wifi fixed and 4 recalls. I was told the 4 recalls were taken care off but they couldn’t fix my wifi. I never received not once a updated call. I had to call to see what was going on with my vehicle and every time I called the person in charge of the vehicle kept telling me he will give me a call back but he never did the 3 times. They so call Gad to change my radio but that didn’t fixed my wifi. They said it was a Chevrolet system now and they did all they could. Once Chevrolet resets the system they will call me back to take it back to fix. After a week still didn’t receive a call back. I call twice and the person never answered my calls. I finally just took it to Eden and they fixed everything in 2 days. To my surprise they fixed the 4 recalls Woodall supposedly took care of. I was told if they did do it, they didn’t put it in the system. 🤦🏻‍♂️ Worst experience ever!! Bad customer service and communication.

The service person was awesome! He kept check on us and worked to get us through as quickly as possible. I wish everyone provided that level of service.

My salesman Ottoway was awesome. He made the process of purchasing a vehicle over the phone, seamless. Couldnt[t have asked for a better experience.

I took my car in for service having no clue what needed to actually be done for maintenance at that mileage point but knew it needed a check up. The person in the service department was knowledgeable and very nice. Happy to say that they did not take advantage of me seeing as how I didnt actually know what needed to be done to keep my warranty in place. This will be the place for me to take my car for repairs and maintenance.

Everyone was very nice and the service was completed quickly.

Very pleased with the entire process. All done over the phone, email and text. Very nice people to do business with. Very accommodating and even delivered the vehicle 100 miles away and a full tank of gas! Couldn’t ask for better service than that!!! Thank you for getting us back on the road!

They have the nicest caring employees. Their service is outstanding. I have been completely satisfied with all the work they have done on my vehicle.

Everyone was friendly, helpful, and expedited the process. We did not feel pressured or feel as if we were only a “sale.”

I always have a good experience here. Everyone works hard for the customer. Hunter is an exceptional salesman.

I had an appointment at 9 am 03/03/21 got there before 9. They took my truck and told me it will take about 2 or 3 hrs to run all the reports.3 hrs went by (heard nothing) I went to the desk to check on it. He came back and told me they havent even started on it. Could be tomorrow before they can get to it. They let me sit for 3 hrs and told me nothing and done nothing....service manager has not called me back. Left my number 2 times.

Great people and product. Traded in my BMW 540i, which I loved, because as I get older it get to hard for me to get in and out. The Cadillac I purchased fixed that and I still have most of the great features in my BMW.

I was very satisfied with customer service. The guy that waited on us was very knowledgeable and gave me advice that saved me a potential $400.00 bucks.

My recent experience with this place has me giving them 3 stars. My appointment was Monday 4/26/21 @10:30 regarding an alert for the Malibu emissions system. Ive been getting the run around from them since yesterday and I still have no car. The serviceman Austin says, one thing via and in person gives another story. Totally not satisfied with their so called customer service

The experience overall was a great one working with Johnnie made things a lot better. We originally came looking for a 2014 or really anything that we could get and Johnnie surprised us beyond belief after we weren’t approved for the 2014 he explained to us the process and in that we were able to get into a 2020 GMC Acadia. The biggest thing I was impressed with what his ability and willingness to explain how the approval process works. A very refreshing experience that had me talking to friends and family about the experience and recommended that if they were in the need or looking for a new vehicle that Woodall could help and to ask for Johnnie!

I have not brought any vehicle in the past few days, but I’ll still give you guys 5 stars and excellence of quality of service!!!

Scott did a great job with follow up. He understood once I got to the dealership I wanted to be able to sign everything and go as quickly as possible. The entire dealership did a great job turning everything around quickly to get me out the door. The paperwork and the car were ready as soon as I got there.

In and out fast didn’t take a long time. The salesman James Akers was top notch. He knew I had to go to work and he worked to get me out of there in time to get to work. This is the third vehicle he has sold me. He always listen to what you want and work hard to get you what you want. Thank you James Akers for another job well done. Love my new 2021 GMC Acadia

Horrible people to deal with i was supposed to be getting warranty work done to a vehicle I just bought had the appointment set up for may 5th showed up after driving a hour to get there they said my appointment was for may 12th so I took off work and drove an hour for nothing and when I try to talk to them there was a bigger middleaged man that was extremely rude and disrespectful. I tried to buy a car here to a few tomes and decided not to because they were rudeso they have lost my familys business for good

Went in to have hard shifting transmission fixed. Appointment was at 10:30 but they called and said I could come in at 08:00. They took my vehicle in right away and completed the service bulletin work in a reasonable time. Problem with transmission is still there but not as bad.

Great customer service! Friendly staff!

Hunter Jones is an amazing salesperson! So glad I decided to buy through Woodall!

Eddie Burke was my sales guy but Hunter did the delivering of the vehicle. Eddie was amazing throughout the whole process. Hunter took plenty of time with me and my husband. We were very impressed with how knowledgeable he was.

I took my car in yesterday for oil change an tire rotation I didnt have to wait long at all the young man that did my car came in said he has my car an was going to do my oil and tire rotation and if that was all I needed I said yes he said ok Ill have it back soon as possible an he did super nice young guy

I’ve had my GMC DENALI in for check engine light on 3 times in the last 6 months. The last time I waited about 5 hours to be told that some wiring to the module sending false signals to the ECM. I had to drop it off three days later for repairs. If I hadn’t bought the extended warranty it would’ve cost me over $600.00. I also called in and requested that my oil changed and tire rotation while it was there for repairs. When I was called that my vehicle was ready I arrived and hour later to pickup it up and had to wait another hour and a half because the oil change nor tire rotation had been done.

Zack and the whole team was amazing!

Austin was very kind, courteous, and helpful! He told me exactly what I needed done and quoted me exactly what my repairs would cost.

Everyone was very helpful from the time I walked in the door. I was there to get my oil changed and tires rotated, but had forgotten that I needed to have a transmission service. Eventhough I did not have an appointment for that, they knew that I lived about an hour away, so they worked it out to get that service done for me. I was very appreciative of them working it out so that I didnt have to make another trip!

Our experience could not have been better. The sales team and finance person were wonderful. Very professional and friendly. We felt like we made real connections with them all. Thank you so much and we love our new truck.

I had another great purchasing experience with Steve. The experience was pleasant, fast, and easy. I got the car I wanted at the price I wanted!

5 star service, will definitely return for all of my vehicle’s needs.

Great customer service! I am glad I bought my vehicle there and they take very good care of me and my Acadia!

Everyone that I encountered was absolutely helpful, excellent at what they do, and informative.

Staff courteous and helpful and got vehicle serviced really quick

On February 13, 2020 my Cadillac was totaled. I knew that I NEEDED another Cadillac. After dealing with overwhelming insurance situations I felt I was lost. When speaking to Dean via phone he made sure to answer all my questions. Something I will never forget he said was I want this experience to incredible for you, which he did. Being in the Roanoke area and driving over to Danville I knew I was being taken care of. When I arrived to Danville, Steve took me out to test drive my now car. Honestly the entire time I was driving and feeling the car, he made me feel like at home. Steve also made sure all of my questions were answered and made sure I knew how my now car operates since of course I had no idea how to work some things. LOL.The warmth and caring environment this team bring is honestly amazing. Thank you for answering all my questions and making sure I was well taken care of. I know in the future when I need another car you guys will be the first people who I reach out to. You guys are truly amazing!

This dealership has a very friendly, professional, and knowledgeable staff They answer all questions promptly, return calls on the same manner and go out of their way to make sure that the customer is satisfied

Very friendly, quick, easy, and informational, glad I chose to try them first

Had my first service done on my HD 2500 took it in on time and got it out pretty quick nice receptionary free drinks and coffee great place

Friendly courteous staff!

The young man that I was approched by was absolutly wonderful Hunter Jones was awsome very knowledgeable and caring would really yalk him up to anyone the finace gentleman Lewis i think was very careing and professioal i loveed the whole team, but Hunter by far is #1

MIke is the best. I would buy another vehicle from Woodall just because of the service department.

Went well and folks were very friendly. Due to an issue beyond their control, my vehicle wasn’t ready at the time I needed it. It took 3 hours longer. Again an unavoidable issue came up.

In and out and everyone was so friendly

Too high for the services and what you end up with!

We had an excellent experience and look forward to a long relationship with Woodall. Everyone we worked with during our time was very welcoming and ready to assist with all of our needs.

Robert Woodall is our hometown dealer! We appreciate the great customer service and convenience this dealership provides!

Came in for a tire rotation and oil change. Why it takes 2 1/2 hours after my appointment time to do simple service is a problem when a customer makes an appointment and arrives early. The service Intake portion takes to long and with some small changes could be stream lined so the customer would not have to wait so long.

The service was super fast!

Some of the slowest service of any dealer I have used in my many years of having vehicles serviced. It is like everyone is in slow motion. Three hours for an oil change with an appointment is a little excessive. Dealer is FULL of employees milling around and playing on their phones. When you look out into the shop what appear to be mechanics are standing around talking to each other. Customer service is dead!!

We have made several purchases from Woodall and will continue to. Comfortable environment with snack and drinks available and always updated on service. Our Denali needed recalls taken care of and ANGELA RAYNOR was super patient with us getting it in. The entire team is very professional. This time I required a courtesy driver and he was very professional, never felt uncomfortable during the ride.

We bought a car from this place. When the windshield wipers broke during a heavy downpour, they were able to work us in that day. It turns out that the wipers were on recall for going Al wipers no wiping during transition from low to high speed. The waiting room is also nice and clean.

Very great experience staff was friendly and very professional.

Had an appointment for oil change at 9 am. I arrived early. 2 hours for an oil change and had to wipe oil/grease off the center console and steering wheel when they were done. Poor customer service. Only positive is that the sign in staff is very friendly.

Johnny Akers was beyond amazing to work with. I would recommend him to anyone for great customer service! Thank you guys!

Salesman was really nice and quickly and got me transportation to work his name is Mike great job

Friendly, eager to please clients and had knowledgeable mangers on hand.

I worked with Johnny Akers for months trying to get the new car that I wanted with COVIDs limited inventory! We finally did it!! Im thrilled with my 2021 Tahoe!

Scheduled appt at 10:30. Did not even begin the service until 1:00. Was not advised of delay, nor were we updated until we inquired at 12:15 or so, as to what was causing the delay. At that time was told mechanics on lunch break, and that the appointment really meant nothing. We are not very happy about this!

Waited almost 5 hours for an old change. Halfway home and got a call they forgot my wheel lock. Will never return.

Appointment time was 1:30PM . Didnt get my vehicle back til after 3PM.

Very friendly, we bought our GMC Sierra last year. The sales people were awesome. Today we had it serviced, and had the same friendly treatment as when we purchased our truck. We love are truck and would definitely go back to Woodall for another purchase.

Service advisor took care of me in a timely fashion & notified me as soon as my truck was finished.

I didnt get my car titled when I bought it. Parked it for 3 months. When I tried to get it done, the local DMVs were backlogged for 3-4 months! It has to be done by a FULL SERVICE DMV. Ended up-Robert Woodall was able to title and tag it at their office!! Didnt have to wait for any appointment. Ask questions when youre deciding to do something that is not normal!!

Best car buying experience I have ever had.

When our Roanoke Cadillac dealership closed, those of us who support the brand were left to tear in the wind. My former Cadillac salesperson recommended Woodall----his recommendation was spot on. In my profession nothing matters more than making making a customer feel part of the family; Im pleased to find a dealership where each and every member of the team holds those same values. Well done!!!

Job well done

I had an appointment for a state inspection for 1:00. I got there early and they took it in at 1230 and at 2 pm it was still out in the lot to be looked at. I left without service being completed because my time is just as valuable as everyone else and I had things to do that I could not just keep waiting. I was not expecting to be there that long when I had made an appointment and it was just for the inspection, not to be worked on. Im not even sure when it would have been taken in for the inspection. I was not pleased and will not be getting another inspection done here.

I took my GMC pickup truck in for a inspection they did the inspection and the vehicle was returned in good timing.

Service was great and tire pricing was very reasonable.

Job well done!

Had side rails mounted on my 2020 GMC Sierra and was well satisfied.

This is the last time I try and deal with Woodall. I inquire about a vehicle and they already sold it yet the lady said she would let me know if they sell it. I had to call them twice! I’m trying to buy a vehicle and they act as though they don’t want to sell anything! Commission must not be hitting on too much for them to be such unmotivated sales people! Definitely will be taking my business else where!

Great service

I was browsing cars. Johnnie Akers came out to assist and answered all my questions. He is a very nice salesman. I have been thinking about getting a Rav 4 and Johnnie told me he had a nice trade in . I took it home ! Fast on all the paperwork. Thanks to Johnnie for his help.

Ottoway was very helpful through my purchase.

No issues with the service. I will return ...

I cannot complain about how I am treated at this dealership. My needs are met. I am looking forward to purchasing another vehicle from them in the future.

The Woodall Group was top notch and handled my EVERY NEED!!Tim Shelton, Floyd, Kristy went out of their way to handle my time sensitive matter......Also Adrienne in parts is very knowledge and out-going.....Robbie Woodall and staff appears to pride themselves on customer satisfaction, from Vernon & Lewis (SALES) through the Service Dept, down to Dave & Trish in the Body Shop!!!I highly recommend them and dont waste your time anywhere else!!!