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Kelly Automotive Group
155 Andover St, Danvers, MA 01923, United States
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Kelly Automotive Group
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Gl
Review №1

Julie was a great salesperson. She was not pushy or tried to get me to buy something I didn’t want. She listened to my concerns and acted on what I needed.I like Kelly Honda, they are accommodating.

Er
Review №2

I recently bought a new car and Justin helped with the whole process. I can’t be any happier, Justin was very patient, helpful and made the whole process go very smooth. He is the best! He goes above and beyond for his customers. He tried to help as much as possible for us to make a good decision. I can see that Justin has a bright future in sales. Thank you!!

Ar
Review №3

With limited time they were able to give me necessary information over the phone and I came in for negotiation and signing. Quick and easy, no surprises. Great customer service and taking home a used car for a great price. Sales rep was Alfredo

Ba
Review №4

Great salesman Diego from Kelly Honda in Lynn, MA. I am typically not a fan of car buying but the purchase process for me was great! It was pretty straightforward and we were able to agree upon a fair price for the car I purchased. I would recommend this particular dealership and salesman if you are looking to purchase a Honda.

St
Review №5

Julie F. was my salesperson and was great to work with. Very professional, attentive to my questions and helped me get a good deal. If you are looking for a car, I would recommend contacting Julie at Kelly Honda!

Sa
Review №6

5 stars across the board! Fantastic service all round especially from Alfredo. Incredibly professional and this is my second experience with him. I will definitely be coming back when it’s time for a new car!

Je
Review №7

Worked with Leslie Vasquez and Jose Perez in sales and Anthony Riccio for finance. They made everything so easy. I highly recommend using Kelly Honda!

Ro
Review №8

Overall a very painless experience. Sales rep was knowledgeable and very easy to work with.This is my second lease with Kelly Honda and it has been a positive experience throughout.

Fl
Review №9

I give 5 stars because of the amazing customer service I have been receiving since day one of reaching out to them searching for a car last year and now w the trading of my second vehicle for a more advanced upgrade.

Sa
Review №10

Best service EVER LOVE These guys ❤❤

da
Review №11

Loved this place went to a couple Honda’s before weren’t as good. They have great customer service, good selection, reasonable prices.

Do
Review №12

I had a very good and smooth experience from Kelly Honda.I went there to see my options on getting a new lease and they take care of me very well.Manny was very kind and he understood all my needs. He make me feel as a family and work with me all the time to make the things happens .If you need a good deal on your next car visit Kelly Honda and ask for Manny

an
Review №13

Would never go back waste of time

Gi
Review №14

Had a great experience with Sal Castro. He was knowledgeable and best of all...not pushy. He walked me through the whole process and made sure I got a fair deal. Took care of all the details including installing my new mats in his suit. Thanks for going above and beyond Sal and let’s not forget Ryn in finance!If you are looking to buy a Honda I highly recommend Sal. He is awesome!!

An
Review №15

Been doing business for years and staff has always been very professional, friendly and trustworthy!! I highly recommend Honda in Lynn!!

Ra
Review №16

Miguel from the sales team, greats sales person I have ever meet. Very polite, down to earth and makes you feel at home. Miguel has earned my trust and loyalty.

To
Review №17

Thank you to Justin J. and the Kelly team for a seamless and efficient experience. I walked into the dealership in the morning and my wife drove off the lot with her new Infiniti at 5:30 that very same day. The car was an anniversary surprise so they found a giant bow to put on it when we came to pick it up. Needless to say she was over the moon and the bow was definitely a classy touch. I can’t begin to recommend Kelly Infiniti enough. Thank you to Justin, Robert and GM Lisa for all that you did. We will definitely be back for more cars in the future.

Ka
Review №18

Manny was beyond great! He was sooo nice from the minute he saw us at the door. He made us feel comfortable right from the start! No pressure what so ever! Took the time to go over everything slowly and detailed enough to understand everything. We couldnt have asked for a better salesman! Thank you so much. 😁

Ma
Review №19

I had a wonderful experience at Kelly Honda thanks to the salesman named Manny. He was incredibly nice and helped me get an amazing deal on my new truck. He made sure I felt comfortable and satisfied with the prices and had my best interest in mind. I highly recommend his service!

Jo
Review №20

Very easy to work with Luis L. They even took our car to UHaul to have a hitch installed before the deal was closed. This was very helpful to me.

Pa
Review №21

Today we went the Kelly Honda dealership in Lynn and purchased a ne 2021 Passport. We worked with Alfredo who provided excellent customer service and made the process super easy. Alfredo was extremely professional and we will recommend friends and family to consider Kelly Honda in the future.

Ti
Review №22

I’ve been here twice so far and both times I ended up walking away with a deal I thought wasn’t going to be possible, but no matter the circumstances they always seem to be able to make it work. I worked with Juan Taberas and I 100% recommend him to anyone that’s interested in stopping by and seeing what they can do for you. Amazing staff, very professional, friendly, and understanding, overall a great experience!

C.
Review №23

Walked into Kelly Honda after a horrible experience at a nearby dealership. I was greeted by Manny Soto. He was the most patient and detailed sales rep I’ve ever met. Manny made my car purchasing experience painless as I didn’t feel rushed or pressured. Although I had my heart set on the car at the previous place, Manny sold me on an HR-V EX-L, which I absolutely love. Thank you!

Jo
Review №24

Jose P did a great job! Very pleasant and professional.

Mi
Review №25

Sal Castro was very profession and extremely pleasant to be with. He helped me understand what payment plan best suited me and was very attentive to me.

B
Review №26

The business manager Anthony was really helpful and made the process really easy!

Ru
Review №27

It was an amazing experience. Thank you so much Tino!

Mi
Review №28

The young men I had today knew there job they were fast accommodating pleasant informative gave me all the information I needed to know courteous.and quick a great experience today at Honda on the lynnway.Thank you❤️

Ka
Review №29

Kelly Honda is a great place to doBusiness. We’ve bought or leased a dozenCars there, so obviously we like them. Miguel Castro was great and helped me get a good deal.

Pa
Review №30

Luis my sales associate was very knowledgeable and respectful which resulted in a very positive car buying experience.

Fe
Review №31

My experience at Kelly’s has been a great one. Everyone is very helpful and I am happy about my experience. I will definitely recommend my friends and family.

Jo
Review №32

Pedro Pena helped me get the car that suited me best at a price I was able to afford. Everything worked out better than I expected!

st
Review №33

Juan was great! He worked with me to get me the car I wanted at the price I could afford and made the whole process easy!

Li
Review №34

The easiest transaction ever! Julie and Anthony were efficient, professional and personable. This type of service keeps bringing me back to Kelly Honda!

Sa
Review №35

Great place. Not much negotiation. But would go above and beyond to help. Mr Luis Santiago and His manager Mr Kyle Milan are absolute Gem of person. Mr Milan helped to negotiate better terms with banks on my behalf. And Luis is less of a salesman and more of a friend. After few experiences at several dealerships this was refreshing. Bought Honda CR-V from them.

Mi
Review №36

Straight forward and helpful. Finance group is very good. Only negative is they attempt to charge an additional fee to cover certified pre-owned

Be
Review №37

Both Jose Perez and Jeremy McComb were great to work with. Very professional, attentive, and understanding through the entire car purchase. !This is my second time buying a car from Kelly Honda. Highly recommend

El
Review №38

Always very professional I would recommend Kelly 100% if you gonna buy a new vehicle you need to look for Miguel the best salesman very professional

Ti
Review №39

Miguel was fantastic. Top rate service, very transparent. Best and most efficient car purchasing experience we’ve had

Ia
Review №40

Joseph was a great help throughout the entire purchasing process. He helped me learn about the vehicle I was interested in, answering all my varying questions, and resolving issues that stood out with the car. Once quarantine is a bit more relaxed, I intend to bring my car in for service in MA.

Na
Review №41

The experience I have leasing a car it was great. Manny explains everything I need to know every well.

Bo
Review №42

Samantha was great. Very knowledgeable, friendly and affable. Would definitely recommend requesting her if youre going to Kelly.

Ma
Review №43

Me and my husband when to Kelly Honda we know what we where looking for Juan delivery we are really happy with are new car

Pa
Review №44

Everyone at Kelly Honda is customer focused. They’re helpful, do not pressure you and do their best to put you in the car you want. Extra kudos to Joseph my salesman. He’s sold me two Civics now and both experiences were great!

Da
Review №45

Anthony was fantastic in helping me to secure a loan to buy my lease. I had a very pleasant experience and will be returning for any future needs!

Mi
Review №46

Alfred is awesome! He was so friendly, helpful and patient that I was happy to trade in the last vehicle and got the new one instead. I am extremely satisfied with Kelly Honda on its service.

ru
Review №47

Samantha Montanez the sales & Leasing Consultant gets a Ten Across the Board. Ive been with Honda for a number of years, the Experience has always been great!! Samantha was Extremely helpful.

Se
Review №48

Julie was very helpful and knowledgeable. Helped me get into a car very quickly. Would recommend her to anyone looking to purchase a vehicle.

Ch
Review №49

The service here was amazing! I was helped by Miguel and able to get a great deal for a wonderful vehicle. I’m happy to be apart of the Honda family.

Mi
Review №50

Samantha was great. The finance guy was great. Very good experience ( other than the usual back and forth haggling but that’s expected).I reached a good deal on a low mileage used truck. Negotiated very solid trade-in value as well. This is my fourth vehicle purchased at this dealership. Always very professional.

Sa
Review №51

1. Only there to sell vehicles and do not check anything else. 2. Told me that i had to come back knowing I live 45 minutes away and can only come after work (after 5:30p) because the registration form was not done. So now, I am driving a vehicles without a registration form and only receipts to prove the vehicle is un fact registered. 3. When I test drive the vehicle, the vehicle had car mats but when i took the vehicle it didn’t have car mats. Alfredo is now ordering it. 4. I was told that before I drive the vehicle they would buff as many scratches as they can and clean the interior and it didn’t look like any cleaning or buffing was done. I have pictures to prove. 5. Car has A LOT of dents, scratches, and stains for a used car with only 15,000 miles on it. There was even a new scratch that wasn’t there when i test drive it. 6. After two days of driving the vehicle and getting the ok from Alfredo at Kelly Honda i got a call from my car insurance stating that my car is not properly registered because my license plate is under a different name than the car it self. So I had been driving a car that had no insurance even thought I was told I could drive it. Thank goodness I didn’t get into a car accident during the time. I am very upset and now I have to Pat out of pocket for a rental.

St
Review №52

Christine did a great job, very knowledgeable

jo
Review №53

The sales people at your dealership were extremely professional well spoken and are the best dressed sales people I have ever met!!Very impressive

St
Review №54

Great experience, no wait to try out the car I wanted. The price was so good I drove past 4 Honda dealerships besides Kelly to get there. Great service too.

Br
Review №55

I had a wonderful experience at Kelly Honda !! I was assisted by Juan Tabares, he was extremely knowledgeable and took his time showing me each car that caught my interest. Thank you Kelly Honda

Ja
Review №56

Great group of guys who have lots of knowledge and willing to negotiate. They gave me a really good deal on a brand new CR-V. Alfredo and Jose are the absolute best in what they do, if you need a new car definitely check this place out !

Jo
Review №57

Sal was amazing! I walked in and was able to leave in my new car the same day!

Ma
Review №58

Love their customer service.

De
Review №59

I had been on the search for a new car for a few weeks and everything I saw was being snatched up rather quickly. I email Kelly Honda and was connected to Leslie, who then connected me to Alfredo. He went above and beyond to make sure I didn’t miss the opportunity to finally get the car I had been searching for. He made the whole process quick and easy, and he was available every time I had a question. Anthony in finance was also incredibly helpful in making sure I got the best deal with financing my new car. I will definitely be back for my next car and would recommend them to EVERYONE!

Ed
Review №60

Had a great experience buying a Tiguan several years ago. Had a very poor service experience this evening which became disastrous when Said Bousbaa, who lied and said he was the GM (from the website its clear hes an assistant), because abusive. He is a shameful representation of the values that Brian Kellys ads promote. Boosbaa was insulting, dismissive, disrespectful, and imperious. I am deeply skeptical of any organization which would employ someone of such poor character.

Kr
Review №61

Been working with this Honda for three years now. And I absolutely love the service I get. Especially from John Moore. Definitely my go to person when I’m in there. Never fails to go above and beyond for his clients. I even brought family members here to buy their car as well.John deserves more then 5 stars! Excellent as always.

Cy
Review №62

Great customer service. I felt my service issues were taken care of in an acceptable, timely manner with professionalism and honesty to the services needing to be done and helped me with the warranty.

Jr
Review №63

I have a really good experience yesterday at Kelly Honda on Lynn way.the guy Ryn Benson was so nicely and professional so thanks so much i have two cars from Kelly Honda and I’m so happy 🙌🙌🙌🙌

Ho
Review №64

My salesman Alfredo was excellent. He tried to do whatever he could for me and was very understanding as to what my needs were. He is an asset for Kelly as an employee.

Ge
Review №65

The customer service here was great and very efficient. Got a great deal on my first lease!

To
Review №66

We had a great experience me and my wife we had a salesman he was one of the best I ever seen and had us in and out in 3 hours driving home in a brand new car 2021 thanks again Kelly Honda you guys rock one of the best dealerships around and sal was one of your best salesman didnt b******* us told us a straight truth and like I said we were in and out in 3 hours which is unheard of thanks again Kelly Honda on the lynnway and Lynn😆😆😆😆😆😆

Jo
Review №67

Worked with Ryn after some discussion and back n forth an agreement was reached.He took the time to contact me to keep me informed of the process and installation of my accessories. At the pick up we went over features and he guided me through using the computer to link my phone and setting up a few other features. He did a great job. I would recommend him

Am
Review №68

Everyone was very warm, welcoming and authentic. Hard to come by in car dealerships so it felt like a no-brainer to get a car here. Very accommodating to meet our needs.

Ch
Review №69

My sales agent is the best he really helped the right one today thank you guys a new start for my divorce you guys gave me a chance ty ty ty I love KELLEY HONDA I WILL DEFF TELL WORTHY RESPONSIBLE PPL TY LOUIS ALICEA MY FAMILY LOVES U TY

Mi
Review №70

Leasing at Kelly Honda in Lynn is always a pretty painless and straightforward experience. Sal is a pleasure to work with, and I definitely recommend him and Kelly Honda in general.

Ma
Review №71

Joseph is a great person and good customer service.

An
Review №72

It was excellent you guys did great

Ch
Review №73

Thank you Ryn for a great experience. You were very knowledgeable and professional. We would highly recommend anyone looking for a vehicle schedule a visit. Nice, safe environment, masks and hand sanitizer in use by all there. Thanks again!!

Li
Review №74

Ive had nothing but great experiences at Kelly Volkswagen. Most recently, I had my engine light checked and the service department was able to determine and fix the issue quickly. All of the staff were friendly and helpful. They gave me updates and an explanation of everything they did, and returned my car clean and sanitized. I felt safe because everyone wore a mask and they have both outdoor and indoor waiting areas that are comfortable and clean.

ce
Review №75

Sal over at Honda Kelly in Lynn really accommodated us. He worked with us and got us our dream car!! Highly recommend this dealership, everyone was so nice & helpful.

Ho
Review №76

Third lease with Kelly Honda! Smooth!!

Jo
Review №77

Everything went great. I upgraded my car to a newer model and the process was fast and easy.

Al
Review №78

Luis Alicea really did make it easy, easier than any other car Ive bought

Ra
Review №79

Excellent car buying experience. The people there are friendly and optimistic. They’re really there to help you feel comfortable and confident.

ca
Review №80

Service was amazing Juan worked with us to ensure we were satisfied and we ended up leaving Kelly Honda with our new car. Fast, easy, totally satisfies. Would totally recommend Kelly Honda of Lynn to all our family and friends.

So
Review №81

My salesman Louis @kelly Honda lynnway, did a great job with the sales. He was very professional and knowledgeable and the car he was selling me.Sonderae

Ra
Review №82

Have bought multiple cars from the sales man Miguel, wonderful person to work with. Has always work for me to get me the best deal possible, wouldn’t go anywhere else

Ni
Review №83

Had a nice quick and easy process leasing my 2021 honda pilot.

Le
Review №84

Miguel Castro was a very good advocate in negotiating the details on our deal. He remained pleasant and engaging during the whole process. We are very happy with our 2021 CRVs. We enjoyed working with YOU Miguel keep up the good work!! Gonzalo and Leny.

Ja
Review №85

We make it easy, thats the Kelly wayNo exactly.We have been shopping for a certified pre-owned Toyota Rav4 or a Honda CRV for a few weeks. We decided on the Honda CRV.Kelly Honda in Lynn had exactly what were were looking for, a 2018 Honda CRV.We made an appointment to test drive the car on Friday March 19 at 5:00. We were greeted by Amy and introduced to Pedro, the sales manager who would be assisting us. Pedro was great. He was very polite and professional. We test drove the car and at 5:30 we told Pedro we wanted to purchase the Honda CRV. We told Pedro we were going to pay with cash so we did not need financing. We also told him we would not be trading in a vehicle. This appeared to us to be a very simple transaction. He told us to have a seat in the waiting room. He processed the deposit and told us to remain in the waiting room. 5:30 became 6:00, then 6:30, then 7:00. Pedro said he we had to wait to talk to the finance guy We questioned Pedro as to why we had to talk to the finance guy, we would not be financing the car. We were prepared to pay with cash. He told us we had to wait.At 8:00, there were only four people left in the building, my wife and I, Pedro and the finance guy.They started turning off the lights.Finally, Pedro said the finance guy could meet with us.We sat with the finance guy for three minutes, signed a few documents and we finally could go home.I am pretty sure The Kelly Automotive Group views us as their worst customer. They saved us for last because we were not going to finance a car or trade in a vehicle. There would be no extras for the dealer, so they put us at the end of the line.Its very unfortunate. We chose Kelly because we currently own a Nissan Pathfinder. We have received excellent customer service at Kelly Nissan in Lynnfield when we bring the vehicle in for service.We received no apology or thankyou for sitting in waiting room until it was time to close the building. As we went to leave the building the doors were already locked, Pedro graciously opened the door to let us out.Needless to say, that is the last vehicle we will ever purchase from the Kelly Automotive Group. If we were going to be sitting there until the building closed, perhaps they could have informed us so we could have stepped out to grab dinner or ask us to come back the next day to finalize the transaction. We felt as thought the people at Kelly Honda had absolutely no regard for our time, they only cared about themselves.

Ni
Review №86

Great service prompt service great attitudes by everybody

kl
Review №87

Had a very pleasant experience with Joseph, he was patient and clear. And also with Joe was very good. They were both very friendly and clear with us.

br
Review №88

I was in need of a new vehicle while being on a time crunch and I came to the Kelly Automotive group. Within hours I was on the road with my brand new vehicle. No hassle, no pressure just a great group of people who were ready to assist and help me with all my needs. Highly recommend going to one of their many dealerships for all your vehicle needs. Thank you everyone at Kelly Volkswagen for the help!

Ki
Review №89

I had a great experience frombeginning to end.Everyone was very professional andhelpful.I am glad I chose Kelly Honda to purchase a car from.

JO
Review №90

Top notch sales professionals. Very knowledgeable and trustworthy.

Te
Review №91

Great experience. The team listened to my requests and were willing to negotiate.

Re
Review №92

They made it quick and easy, almost entirely over the phone. Would recommend Kelly Honda.

Am
Review №93

Amazing my sister helped me out with them and I got an amazing deal I will definitely go to Kelly Honda 👍🏼

Ch
Review №94

Love the Used Audi Q7 I just purchased from them.However, when I picked up the car, and drove off, we realized when we got home that they only provided one key for the car. We are a family and my wife and I frequently switch cars.When I called Kelly VW back the next morning, and inquired about the key, they stated that they only received the car with one key.When I asked if they could provide another key, the sales rep said he would be happy to send me a link to a website where I can purchase a key, and it would only take about 1 hour of maintenance to get the key tied to my car. Well, THANK YOU very much.I have never received a car from a dealership with only 1 key. They are a dealer, would have been really easy for them to get a key, dont you think?I had a great experience with a car at Kelly 6 years ago, this was my second time and LAST time purchasing a car from them. So much for making it easy....Great job mgmt - you should be proud.UPDATE; Just spoke to the manager Jack - when I said it was not disclosed there was only 1 key - on the sales sheet - he said, sorry. I stated I could simply just return the car - and he said, if that is how you are going to be, I wont think of how to help you, and hung up.Great service Kelly!

Re
Review №95

Had great specials and military appreciation benefit. Sal did a great job highly recommend

Ka
Review №96

Tony is fantastic!!!! He got myself and my Cousin into New vehicles. I highly suggest you see him for your next vehicle.

ku
Review №97

Very nice respect 👏 full staff I dont have really good credit. JOE help me alot to get 2021 honda car I am really really appreciate 🙏 the Joe

Ju
Review №98

Thanks very much with a 5 ⭐️Service to Mr Ryn Benson Sale Agent, Also to John in the same department for today 12/11/20 positive service helping us my wife and I trade our 2018 CR V for a 2021CRV EX it all connected to Christmas Gift Holiday; Christmas Spirit thanks very much once again Kelly Honda 4 excellence service.

Da
Review №99

Todays visit to Kelly Nissan was great. I usually dont say this about most dealerships, but the people working were very helpful and kind. Also the people at the parts counter were extremely helpful and got me what I needed without wasting excess time. Would recommend to anyone to come here over other locations! Thanks again

Jo
Review №100

They were very helpful.They got me a great rate.

Information
53 Photos
100 Comments
4 Rating
  • Address:155 Andover St, Danvers, MA 01923, United States
  • Site:https://kellyauto.com/?utm_source=google&utm_medium=organic&utm_campaign=google_my_business
  • Phone:+1 978-774-1000
Categories
  • Auto repair shop
  • Car dealer
  • Chrysler dealer
  • Ford dealer
  • Honda dealer
  • Infiniti dealer
  • Jeep dealer
  • Nissan dealer
  • Used car dealer
  • Volkswagen dealer
Working hours
  • Monday:8AM–8PM
  • Tuesday:8AM–8PM
  • Wednesday:8AM–8PM
  • Thursday:8AM–8PM
  • Friday:8AM–6PM
  • Saturday:8AM–6PM
  • Sunday:Closed
Offerings
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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