The guys were super helpful & knowledgeable about the items I brought in. I was greeted & waited on immediately, and they were super patient with my questions and explaining the exchange process to me.I will definitely be back soon! I drove 2.5 hours to this store, and it was definitely worth the drive for the customer service they provided. Will recommend to friends & family. Thanks!

I recently visited the Preston store to get links taken out of a watch I purchased elsewhere. I was greeted my Catherine Michels and she said they would be happy to help. Isaiah, Mark, and Tom worked to size my watch. They were so professional and careful with my watch and I was very impressed. To my surprise they didn’t even charge me. I have purchased diamond jewelry from them at an excellent price. I highly recommend these folks and will purchase from them again.

Hi me and my friend David go to sell our scrap sterling silver and gold and a few diamonds the ladys are always so friendly and ask us who we would like to see we have 2 people we like very much star she really takes her time to look at each piece of jewelry to see if its real and runs each piece of jewelry through the machine and also Rith he is the same very friendly And we feel at home here.we give this place a 20⭐ review we always come back oct 29 2021 ✝️⭐⭐⭐✝️🇺🇲🇺🇲🇺🇲

I was nervous to come try to sell a family heirloom anywhere, after visiting a few shops I found this place offered a slightly higher price which was not much more, but the level of customer service far surpassed any other place offering to buy jewels in this area.I really appreciated the time Rith took to look at my piece and to explain to me his methods for pricing. He was quick, professional and courteous. I have used this location before and had fine service, but today was even better. THANK YOU RITH for making this process easier for me. Job well done 👏.I will definitely be back to this location.

Catherine was very exceptional and very inviting, friendly and was a pleasure to talk with. It was my first time here and Im really glad that I came.

Brought my Dad in to get his watch serviced and we were in and out!! Great customer service! Lots of smiling faces and beautiful jewelry!!

This place has most of everything you need, the only problem Ive had, has been when I go into the store, I go straight to the spot where I want to purchase the silver bars, the employees see me waiting, and waiting, but it takes someone having to tell one of the employees to get off their phone and help me, all three times Ive been to this place, this has happened, it feels like Im bothering them just trying to do business there.

The last few months I have been to the Dallas location three times selling different items. Mike McKee is definitely the person to ask for. He makes you feel comfortable from the start. He is nice, very knowledgeable, fair in all offers - and there is never any pressure!! For the items you’re having a hard time parting with, he is so kind and patient. Mike has been absolutely amazing to work with!! I would highly recommend him to anyone!! Kathryn B.

Great customer service! Extremely helpful!

Nice place. They didnt make me feel out place. Prices were not too high for good products. First time buyers.

While typing this review I wanted to express my satisfaction with DGSE.The word that best summarized my experience would be AMAZING. There was a slight hiccup with my special order but Catherine handled it with the upmost professionalism. She embodied every quality one should have while providing service to others. The word that best describes her behavior would be EXEMPLARY.As for the rest of the store everyone was very attentive without any prejudgements. While picking up our special order we purchased some diamond earings from Sherry. Her attentiveness was similar to Catherines which tells me the culture in this establishment should be emulated.BTW. They gave me a military discount which I appreciate.THANK YOUJuan and Veronica

Walked in, stood at middle counter..no greeting, no direction, no acknowledgment unless you count awkward stares in my direction.Finally, someone came up to help. After weighing, instead of just telling me what theyd give me for the precious metal, they played the game of what are you expecting to get. Sheisty.

Been buying silver there for awhile and have learned a bunch from them. Finally got my wife a bigger stone and they were incredibly patient and easy to work with. And their prices blew away every other Jeweler that I went to (it was not even close). It does not matter if you are newb or know the Ks by heart - they will break down the whole process and get you the best deal!

Dora Reyna was amazing! She helped me create the perfect ring arrangement! She was very patient and understanding and sooo very helpful! Thank you Dora I am sooo very happy with my purchase. I will be back again to add to my collection.

Loved my experience here, Dora was fantastic. Huge show room! Great prices many options to choose from. Will definitely come back.

Excellent quality of products and seamless interaction. Bought two beautiful watches, recommend with the highest remarks!

I brought my Wedding Ring in to be reworked due to 23 years of wear. The Craftsman Jewelers at DG&S did a great job. Quick turnaround and polished to perfection.. Looks as good as it did the day I picked it up from the old Josey Ln store in 1998. Thanks Again!!

Alexis was amazing to work with. She restrung multiple wood and stone bracelets for me. She did a wonderful job!!

My mom and I always buy jewelry here and get service from Dora who is amazing and sweet.

Excellent service! Claude was extremely friendly and professional.

I drive 50 miles to shop here because the service is absolutely wonderful and the selection is always excellent! Sherry helps and advises me with the best styles as two decades have gone by. Tom is amazing in keeping everything clean and running to perfection. Over twenty years of trust has been added to our children from great wedding gifts to reasonable birthdays. Thank you Sherry and Tom. A great company.

Stephan is amazing! Went in with a bent, discolored, diamond ring thats now completely corrected and absolutely beautiful! Saved a family jewel! Very happy and highly suggest these guys! Will be back!

Great service and selection! They were great at working with a budget and with choosing the right ring! Highly recommended!

Made me feel unwelcome came in for jewelry repair looked at my silver chain as if it were $10 junk and wouldn’t give me a price to repair it. Highly recommend you do not shop here.

We have been dealing here for over 20 years.We have been able to deal with the same representative the entire time. She, Sherry, has become a trusted advisor for a full range of gold and jewelry. She now advises our entire family from weddings to birthdays.Rare relationship.Trusted people and trusted company.

They offered me the best price. thanks Dallas gold and silver....$$$$$🙏

These guys are great! I have bought several very high end items from them over 20 years and find them to be very friendly and helpful. Yesterdays visit with Marc Cerrato was no different. They never nickel and dime you on the small stuff and get the big picture when it comes to customer satisfaction. As a fellow business owner, I truly appreciate this approach!

Was there on Saturday to buy Silver. They said they had 2 silver bars in stock but had not been checked them in so they could not sell them to me even though I was willing to pay in advance. They said they would call me first thing Monday morning so I could purchase them. I called at 10:15 so I could purchase and they said sorry we sold them already this morning. I understand it is first come first serve however I was able and willing to purchase. Not very good business practices in my opinion and you should be careful when dealing with them.

My favorite part of the euless location is Daniel. Whether it is rare coins and numismatics, bullion, or jewelry and watches the man knows whats hes talking about and gives great advice and insight before during and after any transaction. The man is just as much one-man sales team as much as he is a leader and authoritative figure within the store and I ALWAYS trust his word. In short, he is an amazing person to deal with and I encourage ANYONE reading this to consider going in and speaking to him about any of your gold, silver or diamond needs.

Dora was so helpful with my watchband!

Shout out to Marc Cerrato for your excellent customer service today. I walked in simply needing to have a link removed from a watch I received for Christmas (that wasn’t purchased at DGSE), and I was completely expecting to pay $15-$20 for this service.Marc had me in and out within 5 minutes, max. When I asked him what I owe, “have a great day” was his response.Also good to know they have a nice selection of mens Rolex watches. I’ll be back the next time I’m in the market for a time piece.

Staff was the best as always Dora thank you very much you guys went the extra mile today for me thanks!!!

Always professional and knowledgeable. Good experiences coming here and fair prices.

We always use Brent as our salesman He’s knowledgeable and patient. We’ve always had a pleasurable experience each time we’ve visited. The selection is great and leads to you slightly over spending because the quality is of their products are amazing for the cost

I had been out ring shopping all day and this store happened to be my last stop. I must say if this is where you go to pick your fine jewelry, make sure you get Sherri to help you! From the moment I walked in she greeted me and offered her assistance. She is very personable and made me feel right at home. I gave her an idea of what I was looking for and it was as if she could read my mind! Prior to my purchase, she made sure our rings had that shiny BLING to it and then offered her additional services should I have any questions or concerns later on. She did voice concerns about my now husbands rings fit, and it just so happened, when I got home he tried his ring on and was unable to take it off without lotion. So then he and I returned to this location and as Sherri was fitting him, I noticed it was on the wrong hand. After suggesting he try it on his left hand, we all then realized it was a perfect fit! 😆

I went in the store to purchase. I walked around a minute and looked thinking someone was going to wait on me. So then I saw a register and walked over there and waited for 20 no one spoke to me. I turned around and there was 6 employees over in the corner talking. Not one person waited on me. If I could only rate you a 0.

Awesome experience, Sherry Coe was amazing, we left feeling like we were very informed with a beautiful ring, highly recommend.

Daniel at the 1201 Airport Fwy location is awesome!! He is my go to guy and never lets me down. He has a great attitude as does his staff. I highly recommend taking your business to him!

We live Mt Pleasant (Charleston Area) SC, so our current experiences with the Gold and Diamond Exchange are for the Mt Pleasant store. They are GREAT folks, with a knowledgeable and friendly staff. They seem to have some new and exciting offerings just abut every time we drop by. What a dangerous (in a fun sort of way) shop!

Im very happy with the service I received here. Sammy was personable and took the time to explain what all my items were worth. Very worth my time.

Preston road location . I had 1 good experience selling 90% silver coinage on Saturday afternoon & then decided to go home to bring more of my silver back to them to sell an hour later but was then given much lower offers by a different employee & the guy even said 1 set of silver commerative coins I showed him were not silver ( they were & ive since sold them ) I left a bit disappointed but i might give them another try depending on who greets me at the counter.

Great there price on gold and silver is always MUCH CHEAPER then online because they dont have to pay for expensive insured shipping like Apmex does. everyone there is very knowledgeable and nice!

My name is Christie L. I went in today to get a bar for my ring. They were very kind and generous. They didn’t charge me for the bar. Very great experience. I recommend them to anyone. Thanks Marcy.

My experience with Dallas Gold & Silver has been positive from day one. My experiences have been with the store in Mt. Pleasant, SC. The knowledge and expertise of the staff was exceptional and the staff always greeted their costumers with a smile and respectful salutation. I would highly recommend Dallas Gold & Silver to anyone that is looking for exceptional jewelry, rare coins or other precious items to buy or to sell. We have been happy with them since 2008!!

Solid experience with the best prices in bullion nationwide. I could not find silver in stock and did not want to wait weeks for delivery. Stephan has become my #1 contact for accurate information and supply. Thanks Scotty (President) for running a well oiled machine at your store.

I have worked with staff in this store several times now in the past few months. The staff is very knowledgeable and fun to work with, they are the gold standard in customer service. The store is always clean, shiny and the glass showcases are always beautifully merchandised and crystal clear. The location is easy to find with 24 carat parking. This is no diamond in the rough store, they are brilliant.

Dallas Gold and Silver is an excellent jewelery store.I have been doing business with them since they were located right on the side or 35 by Royal (a long time ago). Their prices have always been very fair on both the buy and sell side.I recently had a dog die. She was thirteen and her brother was killed a long time ago before that. I saved their dog tags and wanted them made into jewelery. I am currently in Oklahoma City and there is nothing here. I called my spot in Dallas and Rebekah answered as my salesperson this time and was a great assistance. She found the jewelery I was looking for, sent me pictures out of state, helped me negotiate a deal and it was done. I immediately drove to Dallas the same day to look at and pick up the jewelery. It was awesome. I enjoy it very much. Her custom jewelery repair man came out to talk to me about the customazation, Thadeous is his name, and he did an excellent job for me too. I could not be more satisfied. He tried to weld the tags at first and after more work we ended up deciding to drill holes and loop new gold around them to attach the tags. He worked with me the whole time and made sure I was ok with it, especially since it was so sentimental. Now I can have a remembrance of what were my best friends with me forever.I have called back since for more items. Like I said I enjoy them very much. Thanks.

Took a knotted up bracelet into DGSE and asked Marc if he could help me out. He took it back to the jeweler and ten minuets later came back out with it not only unknotted but polished as well and I was not even charged. Thank you Mark and the rest of the staff there for running a great business by going above and beyond in taking care of your customers!!Billy B

I found Stephan to be most helpful and a very knowledgeable person. I was very happy with my experience at the Dallas location. There was plenty of parking available and I was waited on quickly.

Love doing business with them

This place is absolutely amazing! Recently purchased 2 pair of diamond studs and they are stunning. What’s most important is the care and awesome customer service provided to me by Celia Penic. She was very professional, knowledgeable, accommodating and sweet. I definitely will shop here again and their prices are amazing for the quality you ALWAYS get.

Stephan was great! Highly recommend!

I bought a silver necklace thinking it was real silver.. One week later my wife looked at me and said..did you know your chain around your neck is turning black..So I wont be buying anymore so what called silver from them..

I needed a wedding ring quickly and the staff here helped me find the perfect one. After encountering issues with my credit, Sherry Coe helped me get the best possible deal so I could walk out with an amazing ring. I can’t say enough great things about the staff here and I couldn’t recommend this place enough. They truly cared about making my wedding special and I greatly appreciated that.

This place is a scam... even though they say best prices in town. It was interesting that I kind of waited for someone to approach me if I needed something while there was other staff standing around. And of course they send me the Hispanic lady to deal with me as if I needed a translator. And being Hispanic and having someone of Hispanic heritage assist me the way she did was kind of sad. No care in the world chewing and smacking her gum as tacky as can be. Low ball prices on some stuff that I know Ive seen in their cases for much more. Very dismissive and unwilling to talk about prices. I will not recommend this place to my customers or anybody that I know that deals in gold. Im better off getting better prices at pawn shops than I am getting here and thats the truth.

My wife and I have done business with these fine folks for several years now. We have purchased everything from her wedding ring, to bullion and rare coins, and we are always treated like family. Excellent customer service, wonderful and ever changing selection, fair pricing, and the staff is very knowledgeable. Stephan Deschenes is fantastic, personable, patient, and is our ONLY bullion and rare coin dealer. We love this place!

First time browsing in this store today. I was very pleased with the quality and variety of inventory available. Staff was very friendly and attentive showing my boyfriend and I rings we were interested in. Dora Reyna was very helpful and answered all the questions i had on the diamond rings i really liked. We will definitely return when we are ready for a purchase.

Best. Experience. EVER!!! Thank you so, so much to Margui and Jennifer at the Dallas location for showing me phenomenal love and genuine care when helping me find my dream bridal set. These ladies were seriously the best and provided me with undivided attention for almost an hour. I was pretty specific on what I wanted, and they were able to find me the perfect set! Im so in love with it, and I cant wait for it to come in!

Stephan Deschenes assisted me last weekend and today with the best prices on bullion I could find nationwide with no hold times, shipping or delivery. Solid recommendation for his expertise and professionalism.

Went in to buy a wedding bands for my wife and I, and I found a plain gold wedding band that fit me perfectly.Sherry was super helpful and very patient with helping us try on various rings. The whole process from start to finish was smooth and easy.Thanks Dallas Gold and Silver Exchange!

Wonderful, extremely helpful, knowledgeable and friendly staff. I often work with Chris Munez to sell items, and Sheryl Chamberlin helped me buy a wonderful vintage ring.Trust Dallas Gold and Silver, they will treat you like family. The little stores can not compete!

Love love love this place! They helped me find a beautiful engagement ring without breaking the bank. All of the staff was extremely helpful. I won’t ever buy jewelry anywhere else! I had my wife’s ring designed exactly the way she wanted and she couldn’t be more pleased.

It looked like they had decent prices if you want to buy jewelry. I went to sell jewelry today and they offered about 75% of scrap.

I have done business with Dallas Gold and Silver for many years. They are always knowledgeable, courteous and professional. My last purchase was a womens Rolex watch and I am absolutely delighted with it!

Best place to go for new/previously owned Rolex, Cartier and other watches. They have an excellent inventory of gold and silver coins/bullion, diamonds, bracelets, etc. Ive been a customer for over 25 years. The staff is excellent and well versed in all items they have. The watch/watch repair unit there is outstanding. I will continue to purchase/sell to them.

We found Charleston Gold & Diamond soon after our arrival in the Charleston area in 2005. We wouldnt go anywhere else. We trust them unequivocally, and thats important for both buying and selling. We dont even check the competition. The prices are always fair, and we never even question them. The personnel are so professional, helpful, generous with their time, and feel like friends. Their support gives us much comfort now that were beginning to sell more because of our advancing age. I have worn the Rolex we bought at least 10 years ago, and have never had a problem with it. We have referred Charleston Gold & Diamond to others. We always will.

Reputable business, friendly and fair. Whether buying or selling the experience will be pleasant. Knowledgeable people, excellent merchandise. Highly recommend, have done business with them for over 5 years

Mike McKee is the best in Numismatic business in Texas. I had business with him for several years. He is very knowledgeable in Numismatics. They have excellent selection of collectible coins and banknotes. Very good price. Excellent service overall. Highly recommended. 5 out of 5 from me.

I’ve shopped here for 10 years when my preferred jeweler closed and always had a great experience. I sold a large number of gold coins as well as broken bracelets, had them do jewelry repair, and purchased some beautiful pieces of jewelry.I love the service and the wide range of items to buy. They also special ordered a bracelet for me. I’ve never left without having my needs met - as well as several impulse buys that I absolutely love.

Marc was amazing! Walked me thru the process perfectly. I couldnt be happier with my purchase.

The people that work at the Dallas store are wonderful! Theyre always friendly, make you feel at home and help you find just the right piece.

Great service from Sheryl ChamberlainShe was very patient

Dallas Gold and Silver has a fabulous selection to choose from every type of jewelry. It is the only place I will shop. The staff is very friendly and knowledgeable, and the prices are great!!

Met Brent Rich on our way into the store to buy a grad gift for my daughter. Brent took her under his wing, asked about her preferences and future plans.To put her at ease, he noted that they had small Bluetooth speakers in the livery of her chosen university and gifted her be one without any preconditions. He spent considerable time with her, even after she made a preliminary choice, showing her alternatives to help her be more sure.Always polite, patient, Brent gave her chosen piece a special clean and boxed it up nicely. Always a good experience to leave a store after spending large sum of money and still feel great about the experience. Research also show that we got the item at substantial discount from regular retail.

Ive been a customer of Dallas Gold and Silver Exchange in Dallas for over 20 years! Ive purchased from them, sold to them, and brought ideas and items for their expert opinion. They are not just about selling a delightful piece of jewelry.... they are about delighting their customers with service, quality, and affordability! They always go the extra mile to make my experience awesome! #DGSEcustomerforever!

Excellent customer service, very friendly and professional staff. We have made many purchases over the years from Dallas Gold and Silver and we will continue to in the future. Their service department is top notch and very prompt on repairing jewelry.

I went to this location recently and found the the customer Representatives very nice and helpful. Not only did they helped me realize that I did not have the silver item but that the item was in fact Persian. They then allowed me to peruse and see all the fine items they had and to discuss with me what they can be used for. I saw plenty of silver coins, rare American coins and many things relating to jewelry knives and currency. I went there simply to find some information out but ended up leaving with products because they gave me such a good reason to stay. They made it seem like it was more of a vacation that it was just an inquiry. Everyones going to like this place. Its fun!

Went in to buy a piece of silver with my loose change, one of the associates said we dont accept change sir I said why not, its U.S currency? Can you ask the manager? Long story short, they finally agreed to accept my money. Upon leaving I saw some jewelry that caught my eye and an associate working in the jewelry section, a woman was so nice and showed me around, if it wasnt for her, my experience would have been horrible. Overall this place has an excellent array of jewelry and bullion. Top notch.

Stephen Deschenes provided fast, friendly service. Couldn’t be happier with my experience. Thanks!

I have been a customer of Charleston Gold & Diamond for about 20 years. They are very professional, knowledgeable, courteous and friendly. Their staff is amazing! They often go above and beyond what is expected. Love this place.

Wonderful, prompt and professional service. We bought my diamond wedding band here, also had jewelry repairs that were beautifully and quickly done. Will definitely shop, bring repairs here in the future! Totally recommend.

I was recently at your store on Preston and was thoroughly impressed with the service provided by one of your employees. Claude Rizk was a fantastic sales person. He went about and beyond to make our buying experience fantastic. What a great staff you have. Please make sure he knows how much we appreciate the care he takes with his customers.

I have been buying silver at Dallas Gold and Silver Exchange for about a year now and am always a pleased customer when I leave. Mike McKee and Stephan Deschenes are greatly knowledgeable, and always honest. They will always share their knowledge and steer you towards the best deals. For anyone interested in precious metals, this is the place for you.

Ask for Sherry Coe! She is knowledgeable, friendly, and most importantly trustworthy. I’ve tried to shop at other popular places in the Dallas area but always come back to her. She works with your budget, and I always feel confident that I’m leaving her store with the best deal.

DGSE has always done a great job whether I am buying, selling, or getting repairs. Stephan Deschenes took care of my most recent transaction in a very courteous and professional manner.

Stephen was awesome during my jewelry appraisal. Always recommend for buying and selling!

They resized my ring for a great price.The service was friendly and top-notch!Quick turn around too!

We would like to thank DGSE for their excellent customer service. We are very pleased with my beautiful diamond ring. Special thanks to Jennifer S. who helped us select our ring, she was very professional and helpful. After wearing my ring for the first time however, one of the baguettes fell out and when we returned to the store we were given immediate and exceptional service by Karen W.

I went to Dallas Gold & Silver to look for an engagement ring & Margui who was very friendly helped me find a beautiful & affordable ring. I really liked this place & I would recommend it to anyone who wants a great deal!!!

After visiting several jewelers over many years trying to have my Geneve watch battery replaced and clasp repaired, I’d about given up. I stopped into Dallas Gold & Silver (Southlake) today for the first time in hope that they may be the one to finally get the job done, and they did! Store Manager, Christian, immediately said he could help. Within moments my watch was like new! While Christian worked on my watch, a very friendly saleswoman fixed a ring band that had been bent, and discussed a future ring design I’m interested in having created. I’m so thrilled to have found a jeweler for fine watch repair and jewelry design all in one location, with a level of customer service that is rare to find these days. I will definitely be returning!

DGSE in Euless is a great place. Very reasonable, Daniel give us excellent service.

Best place to buy your jewelry, gold or silver. Very friendly and easy to work with! 💞

I’ve bought a number of items over the past couple years and have been very pleased with each of my purchases. Ask for Sherry Cor when you arrive.... she’s very sweet, interested, patient, and knowledgeable, and will get the best price possible. Also honest.... I found a perfect watch (Rolex) but when she had the jeweler check it before we finalized the sale, he said the mechanisms were rusted, so she wouldn’t sell it to me. After another 15 minutes, I found a “second best” (Tag) and have been extremely pleased with it. Great, unique watch at a really great price. I definitely will continue to Shop with Sherry!

I have been buying silver at the Dallas Gold & Silver Exchange in Southlake for the past year. Chris and Claude always give me professional and friendly service. They are very knowledgeable in answering any questions that I may have. I feel confident and secure purchasing my silver from Dallas Gold & Silver Exchange as they have an excellent reputation in my community. I have also taken some of my gold jewelry to the Euless location and was given a fair price. I am happy to recommend them to anyone…Saundra in Grapevine.

Awesome experience, they have quality merchandise and the staff is very knowledgeable and helpful. Top notch customer service!

I had a great experience working with Katie Baczynski. My now-husband worked with her to purchase my engagement ring, which I loved. I was then able to describe to her what I wanted in my wedding band to match my engagement ring and she had it custom made to match perfectly. We received great customer service from Katie through the process and I always receive compliments on my rings!

Substantial and varied inventory, great prices and the customer service is exceptional. Great assortment of pre-owned Rolex watches - like a wristwatch candy store!!

Excellent service. If any issues arise they take care of you. Purchased our wedding rings and upgrades with them. Would highly recommend.

Fabulous full service jewelry store with very competitive pricing! This store is so down to earth and makes you feel so warm and welcome. They made me three wedding rings, mounted two diamonds, resized 5 rings, replaced a watch battery and bought some scrap gold from me. Thank you DGSE!! You are the best!!

My daddy, Marc Cerrato, is a super awesome employee!! Go to him bc he is the best!