I ordered a Ceedee Lamb jersey on 8/28. I was told on 9/16 that my order was still processing because the jersey was out of stock. Why would you allow me to order something out of stock? Once you realized it was out of stock why didnt you offer my money back? I requested a refund and was told that it was too late to cancel the order but when it finally comes just mail it back for a refund. Umm that would defeat the purpose. No one knows when the jersey will be in stock. Im out $155. Worst experience ever! I will never order anything from them again. Save your money. They advertise product they dont have then blame it on the season starting and covid.

Love it there plus the employees were helpful and nice. Beanies were $10 bucks

I LOVE MY COWBOYS! GOTTA HAVE THE GEAR TOO!

Lacy the store manager is friendly and very helpful. Will ask for her every time in go in there to shop. Ask for Lacy

I ordered a couple of things online on November 16th and still have not received them. They weren’t shipped until last week and they got sent to the wrong state. I have emailed in a couple of times and have not gotten a response back. I just want an update on when I will receive my packages but haven’t got anything from them. Will update my review if i ever get a response back and if i receive my packages soon.

I always find what Im looking for

Love this place

Great place to get Dallas Cowboy gear. Ill definitely be back.

Never stopped at the location

Everything you need, good pricing on hats,I bought two

Enjoyed the gift

Not what I expected.

Great place to visit & buy suveniers:)

Everything in there is overpriced. Def better deals elsewhere 🤓

It was poppin in there . Lived in tx for awhile and first time coming to this shop was great . We reside in another state and we could feel the high intensity and welcomed when we stop by for cute souvenirs . Got 2 hats there for my son and a hat each for my man and his dad .Nice variety from the few likewise stores .

This store is so awesome they have nice service of helping

Okay so when you go inside the store it is really not bad at all, the prices are fair and when you look at the price of a hat that is sold at Lids, it is about $32 per hat. That is the same price here at the store too for a cowboy hat. The employees were nice and asked if I needed any help, now for the people that order stuff online I would highly highly highly suggest not to because this is a department store that tends to focus on only on customers in store so if anything maybe ordered online I would suggest doing it through a online carrier.

Friendly service and massive stock for all your Cowboys clothing needs.

People were great & helped until I found the jersey that I wanted.

Everyone in the store was friendly. Great environment. Loved the experience

This place keeps you geared up always

As a business owner it is always to the best policy to inform customers ahead of time. When items are not in stock rather than Waite and hope they come in so you dont loose a sale. Paid extra to have shipped earlier to make deadline on a present. Never did they call or email to inform that they were out of stock and would be late. Simple how it would have saved a customer head ache. Always and forever have been a Cowboys fan...just not for the poor service of the Pro shop.

Do not order using next day shipping. I placed an order on Thursday evening and as of Monday afternoon still have not received it. I called to inquire about my order and the customer service rep I spoke with, Brittany, was very rude and unhelpful. She just kept telling me that the order didnt process until Friday and that they dont ship over the weekend, therefore my next day delivery was arriving on time. Clearly next day shipping should not be an option that they offer as it is not truly next day shipping. I paid $25 in order to receive the package by Saturday, and all I asked was to adjust the shipping charges. I was more than happy to pay the standard shipping. However she refused to adjust the shipping charges while continuing to tell me my order is on time since they do not have an agreement with UPS to ship on weekends. I will not be ordering from them again. Beware.

They have a great selection of Cowboys merchandise, and the associates helped with my selections!

In the galleria mall dallas, lots different kinds of styff are available there, from kids to aldult.

Its a great. Need more women things.

Customer service was awesome, but did not have the Jersey I was looking for.

Always a friendly help and fast service.

Really nice shop, very friendly staff, love to buy here!

Great prices! Love this place

Shirts were not good quality for the price

Prices could be better! Staff members are helpful!

Good place to shop salesman was very friendly.

I LOVED IT THE MANAGER WAS SUPER FRIENDLY!!! COWBOYNATION#

Nice employees, the size selection is limited, high prices

Great if you like the cowboys. if not, avoid it

Love it but again prices are high

Loved this place, Go Cowboys!!!!

Friendly and likeable staff.

I’m “Fan”. A “Huge Fan”. I’m a United Fan Member. I wear my “Star” proudly in an area that is filled with SF or Sea fans. I spend $300.00 with DirecTV Sunday Ticket so I will never miss a game.I have a family member (my uncle) that is one of the most respected and well known coaches in the NFL that coached the Cowboys “O” line for years.“Hudson Houck”. Even as I write this he has come out of retirement to coach/mentor the incoming “Cowboy” candidates at the training camp in Oxnard, CA.So yes, I am a “Huge Fan”.When I need “Cowboy Gear” I don’t call him up and ask, Hudson, can you get me some free stuff?I buy it right here on the Pro Shop just like every other Fan that doesn’t live near a Pro Shop Store.What I “Disappointment” the process has become.I placed and order on June 5 for two Xl shirts. They arrived and were labeled XL but the size was barely a medium. I called, received a return authorization, spent $11.00 to return with a tracking number and as of today have made (5) five calls and still no credit. 6 Weeks..!!!Placed another order for an XL shirt and again, the size was barely a medium and terrible quality.Another $11.00 for shipping.So I now have no product and have spent $33.00 dollars in shipping charges.You dont get a credit for the original shipping charge of $5.99. Customer service has taken a severe turn for the worse.They treat you as though they could care less and you are a bother to them.This is my second posting about this issue.Wow, Once my first post hit the Cowboys FB page I had an instant response asking me to private Message the CB Store and the issue would be presented to the CB Store Management and they would get right back to me and resolve the matter.I provided all of my contact information, order #s and here I am 4 days later, no response, no credit, nothing.My original Order date was June 5th. Two Months. Eight Weeks. 60 Days and still, no shirts, no credit. Total - $149.97Now why can I walk in any store and return a product and the return is posted on my Credit Card Account the same night or following day yet it takes the DCPS (unknown).I could have walked from Northern California to Dallas, shopped at the store and walked beck in less time……and I am 66 years old.Pretty Sad and as the season nears I wont be wearing any new “Cowboy Gear”.I even have a shirt in my Cart that I wont be ordering. Afraid I will be out another $50.00.They should send it to me for “FREE”.Cowboy Pro Shop, get you act together……!!!!!!!

My hubby loves going here!

Good things to buy.

Just thought it made since to give one star...

Dallas Cowboys gear reasonably priced.

Cowboys Cowboys Everything Love It....

Bought a few items

Love my cowboys #1 Fan

Very nice and helpful employee

Nice Dallas Cowboys selection in this establishment.

Someone stole money from my card and used it here in Dallas Cowboys. I live in New York City and someone is stealing peoples debit card information and using it to make purchases at this store.

G8 stuff and prices are very high

Very good !

Good stuff

The best

This is my spot❤

Expensive but well worth it

Lots of Cowboy gear to choose from...

Nice

Fantastic

Spammers!!!!

Love you

GO COWBOYS!

How bout the Cowboys!!!

Awesome

Go cowboys!

Good selling point

You find all of Dallas Cowboys at a good price, taking into account that each product is original.

If you are fond of football, this is a place where you get what you can not imagine. And if you are a DALLAS COWBOYS fan, you go with the basia wallet. Excellente sercio, they give you a discount, they treat you as if you were one of the Dallas Cowboys bar. They make you feel very good.

Excellent place

Very pretty