user
City Wireless Cell Phone Repair iPhone iPad Fix Samsung Galaxy
2570 Gus Thomasson Rd, Dallas, TX 75228, United States
Appearance
City Wireless Cell Phone Repair iPhone iPad Fix Samsung Galaxy
Comments
B
Review №1

I called just to ask a question and first the Hispanic lady who answers the phone was speaking to me in Spanish and i told her i don’t speak Spanish so i guess that made her mad and i asked about a iPhone 11 screen replacement and she said $110 so i was asking about my Apple Watch to be fixed and she didn’t even understand me instead said to bring it and i asked again to do they sell them up there and instead of her trying to answer me she hung up on me for no reason. So. I all back and ask is this how your customers who are of different race are treated by being hung up on because we don’t understand English and she couldn’t even say anything SO NO I DEFINITELY WONT BE GOING ANYWHERE SPENDING MY MONEY WHERE ITS NOT WANTED JUST BECAUSE I DONT SPEAK ENGLISH AND I DONT RECOMMEND ANYONE ELSE TO GO THERE EITHER SMDH. Just completely rude and discriminatory if you ask me

Da
Review №2

Excellent, and very affordable repair prices. The repair technician Rocio did an awesome job!! I brought my IPhone 11 in for repair, and she had it fixed in 30 minutes. I definitely recommend City Wireless for your cell phone repair needs!! 👌🏾👍🏾🙂

Jo
Review №3

Came to fix my IPhone 7+ screen and everyone was very polite plus my screen is working better than ever will definitely come back! Also very good pricing!

Jo
Review №4

Great service, front desk ladies are so nice, got my phone repair for affordable price and I love the results, and at the same time paid my phone bill. Highly recommended!!!!!!

Jo
Review №5

Brought my phone to repair and they had it ready real quick fast service and good price definitely going back in case I break my phone again

g
Review №6

Thank you guys for the great service! I will be recommending all my friends and family.

Mi
Review №7

AMAZING! Had my phone fixed about a month ago at city wireless and the service was wonderful will most definitely be going back (:

al
Review №8

They do not use quality replacement screens for iphone. had them replace screen and it delaminated (came apart) after only 2 weeks. i took it back and they said it was my fault and did not offer to do anything. i have repaired phones before, this was a cheap screen they used. do not use this company.

Ke
Review №9

My experience with them couldn’t have been any worse. They said they pay cash on the same day for used phones but it’s a complete scam they actually don’t pay anything.

Lu
Review №10

Great service fixed my iPhone 11 broken screen, very fast!!Definitely recommend!! 👌🏼

ca
Review №11

Screen doesn’t work, I wouldn’t recommend this placeThey don’t give you recipes for screensCheap quality screens and people who don’t fix them properly doesn’t match well.

An
Review №12

The ladies at the front desk were very nice. I took my phone to get repaired there and they gave me an affordable price. The quality of the repair was very good as well, you couldt even tell anything happened to my phone to begin with and i havent had any issues.

Mr
Review №13

This lady was knowledgeable. She answered my questions and sped my phone up. Kudos to this 👌

Pa
Review №14

I would have given them a five-star if they woukd better enforce the mask policy. I saw at least one personwho had a mask on but pulled down so neither his nose nor his mouth were covered.

Ne
Review №15

I shattered my Samsung Galaxy S8 Plus but the LCD was still working. Every other place was quoting me in the hundreds of dollars so I shipped my phone to City Wireless and their service was exceptional! They communicated with me if I had any questions. The phone was mailed back 3 days after they received it and they provided tracking. Now it looks brand new!!! For the price you really cannot compare it to any other service for Samsung Galaxy S8. Here are pics of my phone before and after the repair.

Al
Review №16

Great place to get phones fixed, they have a great customer service. I highly recommend this place .

Sh
Review №17

Ive always had great service at City wireless, even when I had to bring an item back they checked out the problem and repaired it without charging me extra. The staff is courtesy and professional. The tech us knowledgeable in what he does. Best thing is hell let you know if he cant fix it.

Pa
Review №18

I have had them replace my phone screen twice now. ( Yes, Im clumsy) They have done a great job and the price was very reasonable. The wait is a little long ( overnight at least) but thats probably because they get a lot of business. They even replaced my LCD screen free of charge because of an issue they found AFTER they had opened up my phone to replace the screen. This is the only place I would go for a screen repair.

LU
Review №19

Very friendly staff and fast service.. I will for sure be back again For any service *** Highly Recommend ***

Sh
Review №20

Nothing but the best service, receptionist greet you as soon as you enter the business, which doesnt happen in some businesses. The technical aspect is just as great, problem was explained, I was expecting a higher charge for the repair but was quite surprised with a very fair price.City Wireless will get my business as well as my familys business. Keep up the good work City Wireless.

Vl
Review №21

Terrible services. I have use this company to replace the glass on a Samsung Galaxy S8+ because it has good prices, but the quality of the services was the worst one possible. The job was sloppy and now, after less than a month, the glass that they installed is coming of because the glue wasnt strong enough or they havent applied on the edges.

Ne
Review №22

Awesome place with afortable prices.As soon as I walked in the store they greeted me and made me feel welcome!I took my phone to get repair and they had it ready that same day.I really recommend this place!!!

DA
Review №23

Visited location after breaking my phone, had shopped around and the price was unbeatable, employees were very understanding and the customer service was excellent! my phone was repaired in a very timely manner, would highly recommend.

an
Review №24

Very nice. No charge they told me the issue no charge. .

Ar
Review №25

Funny that I am the first to give a review. I just want to say STAY AWAY FROM THIS UNPROFSSIONAL BUSINESS. I have gotten my sisters screen fixed here on an iphone 3gs a total of 2 times. The first time it was great cheap and the phone looked brand new. Unfortunately the screen was broken again 100% her fault. Since we knew this place was cool we went there a second time and got her phone & we were done with it. Then phone falls again and not that high off the floor and literally breaks in two pieces along with another cracked screen. When she gets to the location one of the sales associates yells Weve been trying to reach you for the longest time! Turns out the oh so experienced for 10 years Phone Tech just FORGOT to put some very crucial parts back in the phone (screws). They were NEVER notified. So then they want to pull some crap outta of their butts and say that she has to pay $20 basically for their mistake. If the screws were there in the first place the phone wouldnt have broken in two also with a cracked screen you JUST repaired. Again the oh so experienced for 10 years Phone Tech says it was her fault again that his mistake in not putting the screws had nothing to do with it. Ill give you those $20 to buy some damn common sense.

An
Review №26

Very nice people. Better then place then others.

Aa
Review №27

Loved it the Tech there can repair good stuff with reasonable prices there ! You all should go to this place ! they do mostly anything you want there ! Forget the haters btw LOL they just dont know how to take care of a phone. But really good place they will make you feel happy!

An
Review №28

I got my Sony Xperia z3 screen replaced for $120. Everyone else was $150-160. They said it would take about a week, I wasnt in a hurry. So I gave them 2 weeks. Very polite the first rep. Picked up, literally, everything was fine. Literally, the second day, trying to play music, terrible, vibration, the phone and the screen was coming off. Took it back, they were polite and apologetic, I explained the volume issue. They didnt charge me thing, as stated in your contact.(which be careful to keep or it becomes an issue)As if they couldnt verify by my drivers license.They said it would take a week. No biggie, no issue, Id had a spare phone the entire time.It took the almost a month to get my phone back. Miscommunication. Between the technician and sales reps, I would call them, they said they would call me back. I went to the store. The tech wasnt there. It was ridiculous. Finally got my phone back, you could see the screen was glued back, volume was good, no issue. Then, about a week later, the phone call volume, just stopped. I can only listen via speaker, or headphones.Seems like the technician could be giving this place a bad rating. Maybe you should get rid of the unprofessional guy.The reps were speaking in Spanish, and heard (you could tell she was the supervisor or a manager) say, seriously, hes not coming in again? as the other employee responded, Ive tried calling him several of times, but he doesnt answer.Will I recommend this place, no.Two stars for having cheap pricing.

Ju
Review №29

They wanted to give me $100 for my iPhone 6 in exelent consitions but the charge $80 for fixing the screen.

da
Review №30

Nice people, fare prices

Li
Review №31

Very friendly staff, fast and great place to gho get your phone repaired.

Ky
Review №32

They sell Chinese aftermarket screens and do bad repairs.

Ma
Review №33

Do not recommend for iPhone repair !! They just made it worst, customer service sucks too. Like, they don’t care

mi
Review №34

Gave Merchant my Samsung phone and service payment. Merchant kept phone and payment. Merchant would not return phone or payment.

re
Review №35

How much to fix a iPhone11 screen??

Sh
Review №36

Great customer service

ts
Review №37

I dont recommend any person to make any business . They have bad customer service and also they didnt repair my phone just back it as it is. They never care. I think they tried to fix it but my phone getting worse it off even it cant on .

Th
Review №38

Repaired a galaxy s6 edge for us..good

Lu
Review №39

Like there job

Su
Review №40

👍👌

Ma
Review №41

Very good customer service, they are very friendly and give good explanation about the products and shipments that are made

Gl
Review №42

Very good

An
Review №43

A good place to send money

Ma
Review №44

Very slow service

Ro
Review №45

👍

Information
9 Photos
45 Comments
3.9 Rating
  • Address:2570 Gus Thomasson Rd, Dallas, TX 75228, United States
  • Phone:+1 972-686-9648
Categories
  • Cell phone store
  • Cell phone accessory store
Working hours
  • Monday:9AM–7PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:10AM–8PM
  • Friday:Closed
  • Saturday:10AM–8PM
  • Sunday:10AM–8PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Repair services:Yes
Planning
  • Quick visit:Yes
Payments
  • Credit cards:Yes
Similar organizations