Top quality! Craig was so easy to work with, addressed all of my questions and concerns and made me feel incredibly confident and informed. The craftsmanship was top notch. I have an eye for detail and as a local realtor I see many homes. I have used star floors in my personal home and will continue to recommend them to clients and friends. You will not be disappointed!

Stay away from this company, really bad customer service, the final product it is a disaster, every thing they touched was not done correctly really a nightmare, the company ruined my marble back splash, the fooling, and the stairs leading to the second floor still not done, because they do not have the skill to comply with the city code, I gave them a chance to come back and fix the mess this company did to my house, but nothing, Rich the general manager is a man that does not stand behind his word, and is not to be trusted, do yourself a favor, go do business some place else.

Star Floors did an amazing job on my floors. Replaced the carpet in my guest room with hardwood. The entire process was well managed and professional from expert advice (Craig) when choosing the wood, to scheduling the job to the logistics of getting the floors done. Everyone on the team was polite and helpful and went the extra mile to do make this a great experience.

Great pricing and customer service. Would recommend Craig Downey with Star Floors for all your flooring needs. They have an incredible selections and their crews do great work. Call them, you won’t be disappointed.

It was a struggle to reach Joe and get my appointment set from the start. I had call the home office, speak with his boss to get a timely response. He set the appointment and the afternoon before my install he sent me a text message (didnt pick up the phone) to tell me the shipment had been damaged and they needed to reschedule. I rent my home and altered my rental schedule to accommodate the install appointment and then had to cancel booked renters to accommodate the reschedule. Thats two times lost income for me and when I asked how I would be compensated for the lost income he said they dont offer discountsThe install went fine but that was the last I heard from Joe, no follow up to see how it went, nothing.It doest matter how nice your floor installation is if your sales reps are horrible at their job. I would never use this company again after dealing with Joe.

Damaged my property refused to pay. Used them as a resource for my other customers for over $100,000 of business wouldnt pay a $200 damage cost. Even tried to multiple bill for jobs. Wont use them for anything. Would recommend another vendor even for the Wolff appliances I used to specific on my projects. BUYER BEWARE!

I could not have been more pleased with the experience from start to finish. I was under a huge time constraint and Craig Downey got it done. I will recommend Star Floors to everyone.Susie Costigan

Craig is very responsive and professional. He is a joy to talk to and do business with. Additionally his pricing is very competitive. I highly recommend him!

They tore the carpeting when stretching and covered it up. Now after a year we have a hole in the carpeting in the middle of our floor. We are now having to pay someone else to fix it. They also used roofing nails for our transitions. After complaining they redid it, but I still get stabbed from the tack strips that were not fixed. I would give 0 stars if possible. The installers did not know what they were doing. The customer service person did help fix a few things, but they also told me I was slandering their company. I sent photos of the terrible work they did which resulted in a $200 discount and we still had multiple issues which were never fixed. They charged us the rest we owed them before fixing any issues and then stopped responding to us.

They do quality work and have a great relationship with their vendors, this goes a long way in helping with any issues that may arise with flooring. Phil really knows how to help you make the right decision on what to use, he brings the samples to your house so we dont have to go see them in a showroom. It really makes a difference in the process of selecting carpet or another type of flooring! Thanks Phil!

We had tile work and carpeting to our home with Craig Downing as the point man-very satisfied as the two teams under Craig for tile and carpet were excellent👌🤙-Craig was very responsive to our needs and communication was great-our home looks great and this was a very large job-many thanks-George and Libby

Was contracted by Star Floors to complete work at 7 projects. Showed up on the scheduled day of installation to find multiple trades trying to work on top of one another. Once the project was cleared out enough for us to complete the work, they were behind schedule with the end user and tried blaming all the trades on the project. After the work was completed and invoiced Star Floors ignored all calls and emails for months to avoid paying their bill. Finally got the attention of a J. Vargus who finally approved a short pay after 6 months of ignoring the companies that actually complete the work for them.I would NOT recommend any company working for Star Floors in any capacity due to poor scheduling, responsiveness, details, and the fact that they do not pay their bills.

Stay as far away s u can. Uneven tile, loose base boards, used reg masking tape on painted walls. Wood floors loose. What a ripoff. Said they would be done in a week took them 3 weeks and I finally ran them off. STAY AWAY!!!

The hardwood flooring is Gorgeous and the installers were professional in every way. We are very happy we decided on Star Floors!

Craig Downey did a great job and is very responsive to all requests and follow up . Got the install done in one day, I’m very pleased!

Great products and good installation. Company is committed to your satisfaction.

I gave my neighbor Phil Kentons contact information so she could get new hardwoods and carpeting from Star Floors, and she continues to praise the quality of the flooring she received, and Phils customer service and attention to detail. As a result, I highly recommend Phil and Star Floors.

Ordered new flooring. Delivery and installation was quick and seamless. Thank you!

Great folks to work with. Came out on a short notice and did a super job.

I would have given 0 stars, but it would not take my review without at least one. I guess if your install goes correctly, they might be ok. Their customer service from the people who answer the phone all the way to the top are horrible, and inconsiderate. We had to have them back out several times to fix cracked tiles, grout issues and in fact they had to replace carpet in a room because of the wear in less than a year. We then had another issue with grout and when we called them, they advised it was out of the one year warranty and if we wanted them to correct the issue, we would have to pay. We had another company come out and they advised that the grout was cracked so bad that they would have to run fans, which they did to dry it out before they could repair. It ended up costing us over $500 to fix a problem which Star Floors should have taken care of. I have never been treated so bad by any other company. Even their CEO was rude and disrepectful. Do not use this company for anything.

Bad experience. Discussed the plan for a carpet patch with the main technician, but he sent a subcontractor who could not communicate in english. Due a misunderstanding, the wrong carpet type was selected, although a quick phone call could have cleared the confusion, since my mother was there but didnt know any difference. So a carpet type of different color and thickness was used just to complete the work and leave. Now Im left with a worse result, and the main technician will not correct the mistake without a full new trip charge. Beware.

Quality products, quality people! Highly recommend!

They do not honor their warranty.

Horrible company to do business with. J. Vargas at their Trend location in Carrollton refused to pay for a contracted service. Poor representation of the company. Tried to steal services.

Highly recommend!!

A pity that they hire good workers and do the work and then Josha Vargas hired the company, he cheated money from the workers, for example, I worked for them and did not pay me jobs and for people like that man that company is not good for me. personal opinion since I was a worker of it.