Sam J, at Don Herring Mitsubishi Dallas dealership, has made what could be such a daunting experience and smooth one. She was a pleasure to work with, cut out the games that most car salespeople play, and didn’t waste my time. Nonetheless I felt like I was laughing with her a majority of the time. They work as a team to meet your requests or desires as much as possible and would recommend her to anyone looking for a car. Also, the 2022 Outlander is GORGEOUS!!!!!

Everyone that helped us online and in person and over the phone were excellent. Thats what car buying should be like!! They were all so helpful. Very respectful. I have recommended them to family and friends!!!

THERE IS. It took over 2 mos. to get my truck repaired. Nobody there could give me an ETA nor the correct number to customer service. I called twice and got 2 wrong numbers. Once I talked to Mitsubishi Corp I got some movement. I had to go back to Mitsubishi Corp because my rental car from the Ins. ran out. Mitsubishi Corp. okd a rental for $500. or $600. I never heard from Don Herring or Enterprise until Friday. Sept. 17th to tell me that my part was in and they will callback when I need to pick it up. I never heard from Enterprise. Shortly after returning the rental to Enterprise and picking up my truck from Don Herring I was thrown in the middle of an overage fight! Now they are both pushing an overage cost that I had no idea about or control over onto me! I was Never Contacted to return the rental car by Don Herring nor Enterprise. I have never had this happen to me before. When I ran out of time with my Ins. vehicle my Ins. and Enterprise contacted me a day before. I dont know or really care who dropped the ball, but I should not have to pick up the tab!! I have been very disappointed with this entire situation. I will Never purchase another Mitsubishi again or any other Make that does not issue loaner cars because that would have prevented all of this!!!

I would like to express to Don Herring Mitsubishi that Mrs Samantha (Sam) Claude for helping me with picking out this nice automobile you see in the picture below. Also to Reuben Moseley who gave me a chance on getting the deal done. This is my second vehicle from them. Sam customer service is off the chain. She is real good at what she does. I see why she keep getting awards. Customer Service goes a long way. Thanks Sam for working with me!!!!! Continue to be good people and help them!!!!! Be Blessed and Stay Blessed!!!!!!!

I purchased my current car from Don Herring and wanted to be a loyal customer. So reached out to Don Herring even though I dont live in the area. Initially the communication was absolutely we can help, delivery and pick up is available, we can certainly do that. I was asked to complete the application and submit my documents, which I did that same day. Not realizing I was talking with people from both the Dallas location and the Plano location, I decided to stay with Dallas as I had started talking to them first. After submitting pictures, documents, etc. and receiving no other contact, sent Reuben an email asking if anything needed from my side... no response (still five days later, no response). Out of frustration, I reached out to Plano who said they were sorry and would have someone contact me. No contact. I called to speak with Reuben on Monday, was told he was out on vacation but would be back Tuesday and Id get a call by 10 am Tuesday with an update. He didnt let me know he would be out of office, he did not ask someone else to work with me... no communication at all. As you can imagine, Tuesday came and went with still no contact from anyone. I wanted to be a loyal customer but they clearly do not appreciate that effort. Dont waste your time here, find another dealer who will appreciate you and your business.

It was a great experience. Our sale person was very patient showing me my best option

Everyone was so Nice and Friendly. And basically my husband and I didnt have to put in any hard work. They did everything for us. It wasnt a long process at all. My car sells man Louis was very nice and understanding and answering every question that I had to the best of his knowledge. Overall we are very satisfied customers!

I have to say they are the best marcel for one worked very hard to get me into my car and I am so happy he did thank you so much if I could give them 10 stars the best place in dallas thanks guys so much

Mr. William Barnes at your Dallas dealership was very helpful in making sure the maintenance on my vehicle was done in a timely fashion that I am able to afford at the time. By helping me prioritize my vehicle’s need, I was able to get services done that will help maintain the life of my car.

Fast, friendly service.Everyone that I saw greeted me with a smile. They go above and beyond the call of duty to insure that my vehicle runs smoothly. Kudos to Victor for taking excellent care of me and my car, he explained everything that I needed.

Man! That David Flores is the BEST! He is so professional. He exemplifies GREAT customer service. Need a new car please get with him, I promise you wont be disappointed.

I had repair work done on my Mitsubishi and Victor was fantastic. The service dept were professional, had great communication with me, and were done when promised. Great customer service.

Our salesperson, Sam J, was amazing. She was very knowledgeable about the vehicle(s) that we were looking at and was extremely helpful in getting us in our new car! She went out of her way to make sure that we were comfortable and had all the information that we needed to make the decision to buy our car. She was very funny, always smiling and was extremely patient with my husbands weird sense of humor and our witty banter. A huge thanks also goes out to Sean Allen who helped us with our financing.. He was AWESOME too!

The experience was pleasant. We were not able to get the vehicle we really wanted without a cosigner but we were still able to drive out of there in a brand new 2021 Outlander Sport. Cary was patient did his best to accommodate my family and I.Feedback for improvement: The website should reflect the inventory on the lot.

Sam the young lady we were working with is amazing sales rep. I also have been dealing with Reubenm and Victor the financial department for about a month and half and they are so patient and always ready to ask all of your questions. I will definitely go back and recommend others to go. I love my car and all the futures. Thank you to all the great customer service we received.Areal

My experience was excellent! The salesman Marcel was a wonderful to work with. He and the rest of the staff, really go above and beyond to ensure your happiness. Id recommend them to anyone. :)

David was great fast transaction got me approved with no money down. I drove off the lot with a detailed car, full tank of gas and a smile. Recommended to anyone. Just dont leave your car in the lot next door if you plan on keeping it. My truck was ransacked and ignition drilled out but they didnt succeed. But dealership was excellent

It is above any repair sevice I have experienced.

The Service manager as well as sales personnel are very courteous and polite. They checked on us to make sure wed been helped or if we needed anything Id definitely recommend your Dallas,TX location to anyone looking for a great dependable vehicle with great customer service

The repairs made on my Galant were done to my satisfaction. I have never used any other shop because I know Mitsubishi knows my car.Thank you WILL, Victor, Daryl and others who worked on my car. I dont know everybodys name, but they are always professional and patient with me asking many questions. I would refer others to use their service even if they dont drive a Mitsubishi.

Ive bought two cars from this location. The customer service is always excellent, however be prepared to be slightly uncomfortable when getting your vehicle serviced here. If you you have an appointment at the height of the day the sun is beaming directly into the waiting are so it can get a little warm and the chairs are a little awkward if you are a bigger person. Other than that the service is wonderful.

I had a great experience with Marcell! He had great customer service skills. I would definitely recommend this location! The time wasnt right for me but I will for sure be going back to this location and I WILL be working with Marcell!!

The car buying process was very easy And accommodating. Mr.Carry was very knowledgeable, very considerate of my time and what I wanted. I loved every bite of it!

Sam J. Greeted me and showed me 2 different cars and models. She was super sweet and caring as well as honest and not pushy as some sales people do. Sean in finance was amazing as well. If you are in need of a car definitely check this place out. Thanks so much for my car. Love it

I had the pleasure of being helped by Makenzi to pick out my new car. She was very knowledgeable and friendly when it came to clearing any doubts that I had about purchasing a new vehicle. I highly recommend setting up an appointment with her if you’re looking for a new car!

Poor customer service.Poor condition vehicles.Nice selection of idiots, with a couple being felonious.I would not recommend this dealership, very weird staff and a cowardly General Manager.Thank you.Tenure is pale in comparison to the recent facts relative to the absence of integrity.The past is for learning from not to stand on past accomplishments.There is no attack, just plain facts that are echoed in many other reviews. Entire staff, including Victor, Rueben, Marcel and Mr. Ray, should be evaluated by someone who truly cares about customer relations.Thank you.

Haley was awesome. She is great at her job. She is very knowledgeable and informative. She took her time to patiently work with us and made us feel welcome. Her service was good enough for me to stay and work with her even though I was running out of time for other important things. Thank you Haley & Don Herring Mitsubishi team.

This place likes to play phone tag in my experience. My ride has been at a different location near 635/oates due to a stolen converter ...... part was ordered in April 2021 and upon moving my ride to this location they canceled my ordered part. Did not offer a loaner or anythingJust the typical run around. Now in the end of August and Im still waiting for my part to be received and installed. 5 months now 😠

The sales managers Brett and Allen were the most helpful getting me a loaner car, helping me get a car towed. It took me 6 hours to get car towed from highway. I was and a hour and half from home and hour from dealership. Service manager tried from Plano tried but Roadside Assistance was not helpful. They hung up me twice. It took over an hour in the heat to get a hold of them each time. They cancelled 2 tow trucks also saying customer cancelled them. Brett helped to finally get it arranged. Service manager in Dallas explained in detail what was wrong with my car and offered the best repair for the best cost. Overall satisfied with Don Herring Mitsubishi, but not roadside assistance.

Mr. Cary Wilson at Don Herring’s Mitsubishi Dallas,Tx location took such good care of me! I had a wonderful car buying experience. I highly recommend Mr. Wilson and Don Herring Mitsubishi. Excellent customer service

I just wanna say thank you to the folks over don herring on marvin love d freeway for helping put things back on order love 22 outlander es just perfect for my family thank you

The service is always great at this location. That’s why I always choose to go to the Dallas location. The people there are friendly and helpful.

Found this dealership listed on the DPS website and decided to stop by for my State Inspection. Mr Salazar was very pleasant and got me sorted in a relatively short period of time. They charged me less since my vehicle was 2020 and I thought that was very forthcoming of them. Also happy about the complimentary wash! Those seemed to disappear over the past few months…Would recommend for your servicing needs!

I’m sooooo excited to have my new car!!! David and Reuben were so very helpful with my purchase! They worked together as a team and went above and beyond to make my day and get me in to the best vehicle possible! As a new Mitsubishi customer I have to say I am very pleased! I am loving the car! The whole purchase was a true blessing! 👏🏼👏🏼😎🔥🔥‼️💯💯

Great service dept by William good suggestion and the cashier is awesome she really needs a raise and Cary is the kind of person any company would treasure!

A very positive experience. They did not hit our credit until we were sure we wanted to buy. I would send my friends if they were interested in Mitsubishi.

Shout out to David for helping me get my 2021 Mitsubishi Outlander car. He’s the bomb. And also the manager for doing his part to get approved on getting my car. Don herring is the place to get your vehicle, they are all helpful and great customer service!!!

I absolutely love coming to Don Herring off of Marvin D Love in Dallas. Every time I bring my car in for a service William and Victor are extremely helpful and kind! I’d like to say thank you to the whole team including the mechanics in shop, for making sure my overall experience in over 2 years EXCELLENT! I wouldn’t dare go to another Don Herring Mitsubishi because this one is by my far my favorite!

Very pleased with these fine folk. Reasonable prices and good customer service. Worth the 15min drive out of Uptown to go here.

What a pleasant and easy purchasing experience. At the Dallas location, Nisa was courteous and helpful throughout the buying process. She was thorough in showing me the models, and helped me decide on just the right one (Outlander Sport ES). The only decision I had to make was the color (Octane Blue, like thats really a choice). Victor even did the leg work on the phone to get my vehicle from another location. Lastly, Sean, the Finance Manager, showed me the savings that he was able to pass on - and he was very easy to talk with. There was not a second where I felt the typical sales pressure from anyone in the staff. Thank you for removing all of the stresses about purchasing a new vehicle, and making me feel like I was the only customer there. Don Herring Mitsubishi on Marvin D. Love Freeway, Miss Nisa, Sean and Victor were the only way to go.

Sam Jean Claude is an awesome sales agent. Helpful, resourceful, made sure I knew what was happening in every step of the process and went above in the process. There is a term under promise over deliver she did just that. Thank you Sam!!

David was really helpful! I was so scared due to my credit and trade in. He calmed me as much as he could but Im very happy with my new car! Reuben was amazing in getting me approved! Shawn was my finance person and really assisted the best he could! Ill be back!!!

Pretty good experience just ended up getting a cheaper car that suited me more and my budget but thankful we got it all worked out and the dealership could help

William, customer service skills are impeccable and if it wasnt for him. I dont think I would have my car serviced there. He explains in details what my car needs and whats wrong with it. He always has a pleasant smile and great attitude even if I have a million questions.

Kenzi was awesome! My husband and I stopped in to simply look at an Outlander but ended up buying. She was welcoming as soon as we walked through the door and was super knowledgeable about the vehicle. We didn’t feel pressured and were comfortable during the entire process.

The best experience buying a car. Marcell Greer was a big help and very patient. 100% reccomend it.

My experience was pleasant from beginning to end.Sam was my sales lady.She is very good at what she does. Because of her my experience was as good as it was.Her customer serviceWas a 10 all by itself.The gentleman that helped me at the end with all of the singing of my paperwork, was extremely nice.I would highly recommend this place to anyone.Thank you,Darlene Meade

Service department was very kind and informative. The sales department person I talk to was David and he was so nice and helpful. I did not purchase a vehicle and I opted out of repairing mine that I brought into the service department. But my overall experience was very pleasant I would do business with them again.

I came into the dealership not really knowing what I wanted and Marcell was so incredibly patient with me as we worked to find the right car for me and my budget. We find one, go through the financing process, and I take the car home. A day later, I decided that I didnt like the color, so I took it back. The GM was so kind to step in to help find the car in a different color and was successful! They had to bring it in from a different dealership and I was able to take that one home instead. After another day, I decided that I actually liked the first one better so I went back (again, for the third time!) and went with the original choice, and I am happy! I cant speak highly enough of Marcell, Jackie, Alan, and the rest of the team at Don Herring Dallas for giving me a world class customer experience and for never once making me feel like I was pain, even though I was extremely picky and beyond annoying about what I wanted. I am happy with my decision to go with Don Herring Dallas and would highly recommend them to anyone!

Just bought a car a week ago. Called them wondering why the bank hasnt called, was told oh the numbers are off and you need to come back in and sign again. When I asked why they didnt call me and tell me they said Oh we have been busy and its no big deal. First of all it is a big deal if there is a mistake, 2nd of all in 7 hours there would of been at least 1 person who could make a 5 minute phone call and 3rd its a 2 hour round trip. Makenzie is nice as she is making the sale but once that is done she is rude and doesnt care. We had to drive back giving up our Saturday to see my niece for the 1st time in awhile since she joined the Airforce. Makenzie sat and told us dont fell up set about coming in, its no big deal. You dont get to tell people how they should feel. It was a big deal for us to miss a chance because you made a mistake and didnt even have enough sense to recognize peoples feelings or make a 5 minute call.

My sale consultant Mr Cary Wilson was very professional and made my visit with Don Herring a pleasant experience Ill be recommending him to family and friends.

I always appreciate the customer service at Dallas Mitsubishi. I have purchased 4 vehicles from this one location and always return for service to my car.

This was a great experience. Sam J. was transparent and helpful. It took me about 2.5 hours from start to finish. I highly recommend Don Herring Mitsubishi-Dallas.

William at Don Herring MITSUBISHI in Dallas was great. Was able to get me in same day to get three recalls done. I previously went to the location in mesquite on Oates and the service was lacking and in a year couldnt even call me back to get the service on recalls.

Sam is the absolute best salesperson I have ever dealt with! She is so down to earth and knowledgeable about everything that Don Herring Mitsubishi has to offer! She went above and beyond to get me into my brand new Outlander Sport! Definitely recommend this dealership to everyone! And the finance manager Sean got me a fantastic deal! 10 stars all around!

My sells person Mr. Wilson was outstanding and very informative about the workmanship of the vehicle.

By far was the best car buying experience I have ever had. Mr. Wilson was great last time and this time as well. He treated us very well, very knowledgeable and very courteous. He helped with our last purchase about six years ago. Gave great advice on how to proceed with our purchase on yesterday. We was really looking for a used vehicle but ended up with a new vehicle...thanks Don Herring Mitsubishi-Dallas location...

I just want to say Victor and William are always helpful with scheduling and giving bad news, ie the price. They give me updates on what needs to happen as far as the maintenance of my vehicle. They are always pleasant and that is a plus even at the end of the day. The service department is awesome!!

Reached out, ended up working with Victor. Had to follow up a few times on my own to find out if I was approved or was not approved for financing, he seemed upset and dismissive. Funny part is, I was approved for my own financing through USAA and bought a car w/ it, then I bought a 2nd car with cash. Both 2019 Kias. The problem at Don Herring is they seem to act like order takers, and they are not very inquisitive to your situation

The staff was helpful and courteous as usual. They were able to work me in and they checked my vehicle carefully.

Prompt and Courteous as usual 😊Thank you David and of course Victor!Stay Safe yall 🙏 💫

Cary, Alan and Reuban were wonderful in helping me get into my 2022 Mitsubishi Outlander. They made the process pleasant and easy! Would definitely return...Thank you!

Every thing was handled as stated. Timely and advised all along the way.

They are always nice and friendly, very good customer service

Well, Don Herring Mitsubishi has always been courteous and polite to me for the 2yrs. Ive been with them.

William Barnes was great. He advised me of recommended service that was needed and also took the time to explain the service to me. He is always friendly and knowledgeable. He made the process easy.

I put my car in the shop to be repaired, due to my Cadillacdic Converter being stolen, Ive been without my car for 2 months going on 3 and Im being told that the part for my car will still be at least another month, I hadnt even paid my 1st car note when this happened, meanwhile, I have paid a couple of car notes, my insurance company has sent a check out and Ive paid my $500 deductible, I also put $2,000 for my down payment. I asked them to trade me out a car for this one, due to, while on their lot, there wassome hail damage done to this car and they still will not honor me with an even trade out, Ive been to no name car lots that has treated me way better than this place. Im so very disappointed.

Excellent serviceKensi Coley shes amazing and professional overall a good experience

Great place to buy a car. Very friendly, will do whatever it takes to get you into a car. Sam is an awesome salesperson.. smile on her face always!

I am very much happy with the service received

I love their customer service. Thanks for your help.

Kenzi was awesome! Shes extremely knowledgeable about the vehicles but isnt pushy or overbearing like a lot sales people. She listens and can balance helping multiple customers while remembering your business.Shes a real, no BS person, which is a refreshing change!

Ishua was great! He was so sweet and informative. He was very transparent and honest.Had to bring my car to get an inspection. William was fast and very helpful.

I was greeted by Nisa, who made us feel comfortable as soon as we walk in the door. This was the greatest car shopping ever. I spoke with Ms. Nisa on the phone on 12/21/2020, did most of my paperwork online, and by email.On 12/22/2020 I was riding off in a 2020 Mitsubishi Outlander Sports.Once again Don Herring Mitsubishi has made me happy. Went in at 8 am on 04/7.2021 to get my car check out from the service center. I was greeted with an Excellent customer, from Mr. Barnes, and the young man that test drove my car with me. Give them 5 star 💫10/14/2021-Don Herring Mitsubishi (Dallas) Thank you for the fantastic service manager, Mr. Barnes, and service center, staff. I owned 2020 Mitsubishi Outlander Sport for ten months. I called several times and visited the service department twice since I purchased my SUV (Ms.Tang). Each call or visit to Mr. Barnes/ service staff has made me feel like a priority consumer.

Customer service is wonderfulThey fixed a problem I didnt know I had and didnt charge me for it.As for car sales ask for David he is awesome.

Went in to purchase a vehicle as an early birthday present to myself and had one of the best experiences ever! My salesman David was at the front door when I arrived and last to leave after all sales were done with keys in hand! He is very professional and knows what he’s doing, and most important he listened to me and didn’t try to just sell me anything. We went through all of the inventory, but when it came down to what I visioned and asked for he did not fail on the deliverance. David went above and beyond! Head down to Don Herring Mitsubishi Dallas and check them out!

Great customer service I would recommend this place to get a new vehicle. Samantha was our sales lady. Very professional and friendly. I give 10 stars

I was very pleased with the warm reception ans courtesy that was shown during my visit.

My experience was wonderful from the start. My sales person, Cary made sure I was able to get the vehicle I wanted. All around amazing service and will definitely recommend Don Herring for purchasing a new vehicle.

My car was done in a timely manner and Mr William is alway so smiley and very professional and I alway save money

I received Superior Service from Reuben Mosley, and Samantha Jean-Claude.They really made me feel appreciated as a customer. This is a rare quality today. I love my new Mitsubishi Outlander. It definitely exceeds my expectations. Well done all 👏

All within a week and a few days I have had the worst experience with Haely as a sale person....communicate is always a key to me it seems as she didnt know what she was doing but was talking like she did.....every vehicle I looked at or they was given me options about I was ok and excited about. Apparently they would get a few people to apply and try to sale all of us the same vehicle but who ever gets approved 1st would the one to get it nobody even contacted me in the process to let me know whats going on next. I was so miserable and miselead The Dallas location will never get me back in there again

Great 👍 help nice and polite.

This dealership has always provided excellent customer service, and the personnel who work there are very professional. Sam assisted me with purchasing my new Outlander, sport SUV and did an outstanding job; she made the process seamless and if you are in the market for a new or used car, come see Sam at Don Herring Mitsubishi Dallas, Tx.

Great customer service! They got me in and out!

The people were wonderful, friendly. Makenzie was the best sales person I have ever met.

Attempted to go get a key made for my car today. Eventually had to walk out because no one I’m the service area ever greeted me. As I walk out I asked another employee if there was another dealership nearby, I was walked back to the service area where I was introduced to the service guy. I asked for an estimated time to get a key made and if it would be too long, would it be better to come back another time. He was unable to give me a timeframe. Instead he listed off all the things he still needed to do for another customer. My frustration is that I waited 15 min to speak to someone and then afterwards couldn’t even get an estimate of how long it could take to get serviced. I’m sure you all know about how long the process takes. I left.

Love these guys here. Rubin, the finance manager is awesome and my car sales lady, Cassandra was the best! Customer service is always on point!

Don Herring has the best service department staff. They are always courteous, very professional in explaining exactly what will be done and what needs to be done. I am always offered fresh coffee and other refreshments while I wait. Oh yes, I can not forget the courtesy car wash and there is always a TV for the customers entertainment. Thank you Don Herring for your great hospitality you provide for your customers.

Samantha and everyone there was very nice and helpful..

DON HERRING MITSUBISHI DALLAS has the best customer service anyone could ask for. DAVID helped me with my purchase by online and by phone and even brought the vehicle to my workplace to make sure it was what I wanted. DAVID and the rest of the team there are in the business of helping people into vehicles they want and not pushed into something or wasting customers time. DON HERRING MITSUBISHI DALLAS is the location to go with the staff willing to go the distance to help. Thanks DAVID!!!

Service Advisor-Wm Barnes very helpful and answered all questions, even took time to chat. Before I got comfortable in the chair vehicle was ready. Thanks.

Excellent service and fantastic deals!! Samantha was a GREAT help to me and helped secure a wonderful pricing on a brand new vehicle.

My husband and I had a hard time looking for a new car with not so good credit, Sam was AMAZING, she and the people in the finance department went above and beyond to get us into a good car. We were able to get a 2020 car and we are satisfied and happy with the purchase. Will probably be back in a couple of months to purchase another car. Thanks again Sam!

I have had to call several time to check to see what the status of my vehicle, No one has called me and it been hard to get a status update.

The customer care was wonderful. I love my Mitsubishi Family!

McKenzie was delightful from start to finish. Not a pushy saleswoman. Very pleased with this dealership.

Great prices great service! David and Victor took care of me and got me the best vehicle that that fit my budget!

If you ever need a new ride, I can recommend if go to Don Harring Mitsubishi they will do their best to get you into that new car at the best possible. Start with them and get fast and painless results while feeling like the most important person in the world!

The entire staff at Don Herring Mitsubishi Dallas is Over-The-Top when it comes to customer service and the buying experience. Even the Porter made me feel like family! Haley Bolden is very knowledgeable, professional, and above all else, patient.Thanks to the entire staff for a great buying experience.