* 1 0 S T A R S *I dont know where to begin!Thank you Leo for such a great experience! You were knowledgeable on the vehicle and made the buying process so seamless! The finance manager Joe was just as great! I appreciate your integrity and making sure we got the best deal. The hospitality of the entire staff was awesome! Thank you for accommodating my twins and being so kind. This is the first time in my life I left a dealership feeling as happy as I did! I will be recommending you to all my friends and family. Cant thank you guys enough! My husband loves his truck!Cheers till next time.2021 Dodge Ram Bighorn Night Edition 🖤

AMAZING SERVICE AND BEST PRICESAfter popping my tire and driving on my spare for a month because I was DREADING getting a new tire, I finally sucked it up and decided it was time to get it fixed. As a young woman dealing with my first popped tire I had no idea how to deal with this and was determined to get the best deal and not get swindled. After looking at places like Discount Tire and Costco, I was completely over it and took it straight to the dealer - prepared to pay double.THAT WAS NOT THE CASE! I walked in and was immediately helped and it ended up that the dealership could have a tire shipped faster than any other place I looked. Went on Friday to get my car checked and had a specialty tire ordered and on my car by that Monday. Not only could they do it faster, but they did it for significantly cheaper. I was in and out in an hour; they offered to check my other tires for damage, as well as fill up my tires. Jay responded promptly and answered all of my questions patiently. He was the best service tech!TLDR; It was SO EASY and the service was spectacular!! I highly recommend visiting Dallas Dodge!!

Greeted the minute we pulled up to Service..immediately took good care of us and even provided us with mask to take Uber home..clean waiting area and cool

Where to start? This dealership including their employees from General management to Waco and Rudy was nothing but top notch! We have been with quiet a few, but the professionalism and courtesy along with knowledge is something we never experienced before! We will for sure use this dealership for future purchases! Thank you for the amazing experience we received from you guys! Wish I could give you 20 stars!

Best customer service ever! I bring my jeep patriot in, tell them what needs to be fixed, and they even provide me a ride to work and back when my car is ready, if its gonna be awhile. While they fix my issue, they also check the whole car giving me the estimate of any repairs or issues that I need to address to keep my car on the road. AND!!!, they have a payment plan I dont have to pay it all at once. Thanks to Everyone, especially Shannon. Youre the best!

My step son bought a new 2021 blue Rebel and as soon as I saw it I knew that I wanted 1 also.He stated that the dealership had another one just like his.I filled out the application and was approved for my new RebelAfter work I drove to the dealership got a great price for my trade, I signed all the paperwork and in less than an hour I was on my way home in MY NEW BLUE REBEL !!!!THE ENTIRE SALES STAFF WERE AWESOME 👌Go seeAgustin Flores, my Salesman and he is the best 👌

My service advisor Jasmine made me feel welcome from the time I pulled into the dealership. I was greeted and she really made my experience a great one. She went above and beyond to take care of all of my needs and ensured that my vehicle was serviced. I am a forever loyal customer because of the hospitality I received from her thanks so much

I visited dodge on a whim for oil change. Shannon the representative helped me with getting processed quickly and up sold me on a great service package my truck needed due to mileage truck was ready in no time and driving Great. I would definitely be back for all my service needs.

Terrible experience. 1. Lied about changing oil in the pre owned truck I bought. Also sold it with warped rotors and worn down brake pads. 2. Also wouldn’t recommend working with a Michelle. She likes to take it too far and text and call her clients after the fact and try to start personal relationships with them. Very very unprofessional.

I’d like to Thank the crew that helped me find my SUV of my dreams! ( 2019 Yukon Denali) I Came in with a million questions on which route to go trade in wise and Tyler the sales man showed me many different routes I could go. He had the patience to show me the pros and cons in which I felt 100% confident at the end. Thank You Tyler for all the help!! Also I’d like to Thank Waldo and Jimmy from finance in helping me feel welcomed! You All have the best personality in which made the process entertaining. They answered every question and then some! I’ve had bad experiences at this dealership in the past and I say this visit was a complete upside down!

Dallas Dodge was very caring when it came to me needing service on my car and providing me with a loaner car. All of my questions and concerns were answered in a timely manner. My assigned service tech Hector was always available when I had concerns or checking the ETA of my car. Customer service was impeccable either in person or over the phone. My the repairs to my car was completed in a fashionable time. I would most definitely be contacting dodge about any concerns about my car. Customer for life!

I had a great experience purchasing my Jeep at Dallas Dodge. I knew exactly what I wanted when I showed up and Jessie helped me to locate the Jeep and get me going quickly. I appreciate his honest and straight forward approach. The experience was painless, I paid what I expected and my trade in came back at the amount I had hoped for. Overall it was a wonderful, painless experience. I highly recommend and will definitely be back to work with Jessie in the future.

Bought a used F150 and really appreciated the effort from sales manager Todd for helping to close the deal. The new spray in liner and window tint made a good pickup, great. Occasionally we were placed at tables and told to wait here, as other sales people would vaporize/disappear without much direction or timeline. A bit mystical and confusing because we had our own schedules to keep. Clearer and effective communication can improve this problem. Much Thanks.

Never take your vehicle here at this location. The service that they provide is not of quality. They will inform you they will get back with you about your car and never due. When you call to just get an update on your vehicle no one answer. I even call the front desk and spoke with Elizabeth who wasn’t any assistance and had a pro attitude. I would request she go through training once more. I asked to speak with an supervisor who should be available at anytime for their customers. No one came to the phone. I dropped my car off on Tuesday and I was told my car will be done Wednesday and here it is Saturday. I would recommend the supervisor go through training as well. I can go to McDonalds and ask for a supervisor and I will be assist immediately now that quality supervisors. They do not keep their word and have poor communication with their customers. I would highly recommend you do not bring your vehicle to this location to be service. You will be without a car for weeks with no communication.

Wow, what an awesome experience. I drove 800 miles from Colorado to buy a truck from Dallas Dodge. Jose (my salesman), Jimmy ( the finance person), and Brad (the manager), went above and beyond in providing me with an excellent customer service. They restore my faith in car buying experience. If you live in DFW area, or like me live several hundred miles away, and are in the market to buy a car or truck, just call the Dallas Dodge and ask for Jose and let him and the team amaze you with honesty, decency and customer care. Next time I’m in the market to buy a car, I will DEFINITELY go back to Dallas Doge. Thank you, thank you for an amazing and hassle free car buying experience.

Wasn’t there all day which was nice. The salesperson will go the extra mile to answer all your questions. Pretty happy with the experience. High recommend asking for Cesar Espinoza. Great person to talk too, time will fly with him.

Had my truck serviced for the first time. Took it to Dallas Dodge since its down the street from my office. Glad i did. Was really impressed with my service advisor Jay Hall Waco. Super friendly and had my truck ready to go as told. I will go back!

Went to go fix my radio and it took 2 weeks to get fixed. When I received the car, the front bumper was hit by another vehicle during their care. They have not called back to fix the problem or decide how we are going to handle this. Very upset, for a big dealership they should improve the quality of taking care someone’s vehicle. I’ve called back and have been hung up on and have been transferred to a non working telephone number. 👎🏼 ! Will not be coming back for future services

Very polite and knowledgeable about financing and the Jeeps. Listened to what we wanted to buy and payments. Able to buy exactly what we wanted.

Where to begin? My little sister had been looking for her car for a while now and she finally found the car she wanted. We were sure she would drive off the lot on Saturday, but that quickly took a turn when Gio flipped a switch and disrespected us and my family. He stated the sale wasn’t worth it to him. When we first got here, we weren’t even greeted or asked if we needed help. I get it, men see two girls and think they can screw them over. Well, since the sale wasn’t worth it, we walked out!Fast forward to today, we had the pleasure to work with Darrin! What a breath of fresh air!! He was so personable, understood where we were coming from and stayed humble throughout the whole process! If it weren’t for Darrin, my sister wouldn’t be rolling in her new Jeep.

Hector and Liz are the best. They take care of me every time I go in. If one is not there the other takes care of business. They have the best Mopar prices around I wouldnt go anywhere else.

Everyone at Dallas Dodge was super helpful, and I ended up getting my DREAM car! Augustine helped me out, and he was awesome. Highly recommend going here if you’re looking for a car in amazing condition.

My car buying experience was good but Ive bought it back for service twice including today with an appointment and I always get my car back right before they close. I dont understand why it take 6+ hours for basic services...whats the point of the appointment if youll get your car back at 7pm the same day? And when you call noone ever knows what the hell is going on with your car.

Took my truck in for service and front tire replacement. I asked to balance rear tires.... upon inspection found all my old wheel weights where still on. I was charged 30$ and tires were not balanced. Verified all this thru my dash cam as well.

I bought my new Jeep Wrangler 392 at Dallas Dodge. Everyone was very responsive from the 1st inquiry through delivery. And I appreciate that they were very thorough in making sure that the delivered vehicle had every option exactly as ordered. I could not be more pleased.

I had a great experience while at the dealership. They helped the process of purchasing a car to be fun. I would definitely come back for future business.

I want to Thank Michael Quinnie, we all know him as Q, helped me with my latest purchase of a pre-owed Jeep Renegade. I have known him for 20 years and am thankful for helping get in and out with my hassle free approval. I was just there this weekend to get my plates and Anthony Biddle assisted with this. Great job boys. I recommend them to friends and family. Great customer service!!

Horrible customer service and shop service. Their repair on my husbands Wranglers seat broke in the parking lot! They stained his brand new top of the line seat covers plus customer service was awful. Go somewhere else.

Just go see Waldo if you looking to purchase or lease a vehicle. I worked with him on my original lease 3yrs ago and most recently with a full pre-owned purchase. I call him a Sales Concierge as he has exceptional knowledge and experience with not just the Sales side of the business but also, the in-depth finances and even service! He will objectively provide you with the info to make the best financial decisions for you, even at a detail level if thats what you want, like I did. Most of all, you will know that you have someone that truly treats you as a family member with your best interests at heart. Waldo is the main reason that I am a returning customer to Dallas Dodge.

When I first purchased the vehicle the customer service from Cesar was great!!!! I’ve only had my vehicle a year and already the transmission had to be replaced so I had to wait two and a half weeks to even be approved for a rental and for them to fix it. The warranty company was very slow about doing things. I had a rental for five days and after they fixed my truck I drove it for three days now I need a new battery. My battery is so dead I can’t even unlock the doors on it. Just pick your vehicle wisely. Not saying they don’t have good cars but I wasn’t that lucky.

We had a great and easy buying experience here. Waldo was our sales associate and he did a fantastic job of getting us through the buying process smoothly. If you’re in the market for a new or used vehicle I highly recommend coming here. Ask for Waldo.

Great service my Ram now runs like a new truck. Hats of to Ronnie in Service Dept for looking after me. Thanks again!

Dennis was very helpful in letting me know whats wrong with my car. Very professional. However, the response time in which it took to get back to me about potential vehicles when I wanted to sell my car was unacceptable. What is the point of showing vehicles that are offsite from other dealerships if I cannot get one of those. Absolutely ridiculous and gets the customers hopes up. Never again

Overall an amazing experience. I had just bought a car at a separate dealership a few days before. When the check engine light came on I panicked and took it in. They were quick, explained everything well, and even worked with my warranty company/other car dealership to ensure I didn’t pay a dime for repairs. I would recommend this dealership to anyone.

Always check your Local Dealer for deals on tires. Dallas Dodge beat Sams, small tire shops, Pep Boys and Others. The service is unbeatable! If you live within a 15 mile radius, you get a Lyft home and back. No waiting at the shop! Plus the inspect for upcoming problems you may have, hind sight is 20/20! Its really nice to have a great team working for you and your safety.

Normally an oil change at other dodge dealership would take around a one hour. I took my car in for a oil change and it lasted almost 3hrs. When I booked my appointment I made sure just a oil change nothing else. And it was quoted for $89 online price and when I take my car to other dodge dealership I pay little over $100. I was charged with extra stuff that I didn’t ask for. A “maintenance kit” I never asked for that. The person that I talked to a person named Josh said they do that for all the cars and I said but I didn’t want it. It’s my car and I just wanted a oil change but he insisted it was policy at Dodge Dallas. I’ll be contacting corporate. It’s not about the money it is just about the trust and obviously Dallas Dodge is not one to trust with their car.

Be prepared to wait, and make sure you get a second opinion.I had my car towed to Dallas DCJR for a diagnostic appointment on Monday (8/16/21), and my car sat at their lot all week, until Friday (8/20/21). I got a call from my service advisor saying the starter on my vehicle was broken and would need to be completely replaced. The work was quoted at $1,589.05 ($1,000 in labor!). I got a quote from another (also reputable) local shop and they said the same repair would cost a third of that: $560.00.I had my vehicle towed from the dealer to the other shop and asked them to do a diagnostic of their own to confirm the repair before performing it. They found that the diagnostic performed at Dallas DCJR was 100% incorrect, my starter WAS WORKING and there were error codes readily available that explained the real cause of the issue.Ive been trying to reach someone to get a refund for the diagnostic that was apparently not performed correctly (to the tune of $1,600 in COMPLETELY UNNECESSARY repairs), but no one seems to ever be in to discuss it.Ive tried: 1 voicemail, 2 emails and even got put on a callback list by an advisor there -- no luck.At the end of the day, theyre a dealer and theyre busy... but they also may give you a bad diagnostic and ask you to perform a couple thousand dollars in unnecessary repairs. I would have never known had I not taken it to another shop to avoid the $1,000 in labor.Also, once your car is off the lot, good luck reaching anyone.Update: They’ve offered me a refund.

Daphne by far was amazing!! It was my first time purchasing and she made sure to take care of me. I definitely recommend this place for anyone looking for a car and also 10/10 recommend Daphne!

Ive now had 2 Dodge vehicles in my lifetime. Therefore, Ive used Dallas Dodge for over 10yrs. Jay has hands down one of the best advisors and therefore known him for over 10years. From professionalism to customer service, he is definitely the man to see. Hes not a pushy advisor, advising you to get this right now, he is so considerable of your pockets, hell, its hard out here, and you may not have the money for the 60k maintenance that day. Go see Jay and all the superstars of Dallas Dodge. Much love guys! 😘

Nice place great atmosphere my sales man was awesome answers all my questions and we made a deal. Albert Walker was awesome.

Everyone was friendly and informative. Waiting area was nice and clean. My issues were, I made an appointment online but when I got there I was told appointments don’t apply to oil changes and there would be a 2+ hr wait. This should’ve been on the website. Also was told my coupon for oil change from their site would not work on my Jeep because synthetic vs conventional. Again this was not specified on the website or coupon, not even in fine print. This was my first time there and first service on this vehicle...I’ll probably give them another chance before looking elsewhere.

Firstly, this is my experience with this dealer and I am only one person. I reached out to inquire about a certain vehicle available as a certified used car. The next morning, which was Saturday, I spoke with Mr. Walker about the vehicle. On Monday evening, I had waited over 50 hours with no response. I reached out to the GM, Mr. Hogan, who did not respond but pawned me off to Mr. Mendoza, the internet sales manager, by forwarding my email. On Tuesday, Mr. Mendoza left a message for me as well as an email. I returned his call at 1:30, left a message, and then emailed him at 3:30. I waited the rest of Tuesday and all day Wednesday with no response. I emailed him Thursday morning and he pawned me off on Mr. Walker whom I had not spoken to since Saturday and had not contacted me after 50 hours the first time. At that time, I told Mr. Mendoza I would purchase a vehicle in my home state and his response in the return email was Yes Sir. Thank you for the opportunity. Have a good day. The opportunity to help with what? I purchased the same type vehicle in my home state 8 days after my first contact with this dealer. Then on Monday 10 days later, Mr. Walker sent me an email saying he was trying to reach me. I guess Mr. Mendoza never told him I was done trying with Dallas Dodge. This was another 4 days after the last contact I had with anyone at Dallas Dodge. In the future, I would admonish this management team to improve communication not only with the client, but with each other. It seems no one takes responsibility for the lack of communication. I do not need any contact information in response to this feedback. I had this already, reached out, and Mr. Hogan chose not to respond to me directly.

I usually have a good experience here but this trip was horrible. Bought car in on Monday around noon or so for what was found to be needing a new starter. Didn’t actually find that out until the next day. No communication or update on vehicle entire Wednesday from service advisor Josh. Finally heard from him after numerous attempts to contact him. On top of car being held from Monday to Thursday to replace the starter, I was overcharged by over $100, which I pointed out to the Manager and he swiftly corrected it. Big shout out to Sosa for being the consummate professional. But I won’t go back there again.

The sales people and the management have a horrible mentality and they treat customers horribly as well. I work in car sales myself and I submitted an inquiry on one of the vehicles. Amado sent over a pencil and I took a look at it then handed it to my desk manager in order to see if it was a good deal. Amado then spoke to me disrespectfully when I mentioned we found they packed 5k in order to make a profit off of my deal. As well as completely ignored to show me what a deal would look like in the way I asked. This morning his manager called and made the matter worse. When I explained everything he told me my managers don’t know what they’re doing because they don’t know the Chrysler product, he was going to call my dealership and tell them that he was going to desk our deals, told me I don’t have to buy the car over and over, and to not mention I’d be getting my managers to look over the deal because it was irritating him. I will not attempt do business with these guys ever again. As a fellow car sales person I’d expect more however, I guess I was wrong. Simply rude people.

This is the worst service center, I ever seen. My spouse has a service van. Both his legs are amputated and he is a 71 yr old dialysis vet. This service center has had our can for over 3 week for a Check engine light. The first week, no one did anything and they dropped the ball the second the said they order the part, no contacted us, call they transfer you to answering service. This is no way to treat a Purple Heart veteran. No way to treat customers period.

It was simple and very easy customer service is great and they take car of you in a timely manner i love Dallas Dodge.

Update: Was left with an outstanding balance even after they said they verified the payoff amount. Called the bank and payoff amounts were more a week before the day I even came in which makes no sense. Its shoddy and fishy business so advice would be to verify the payoff with your bank yourself, do not trust their word.

Hector was great he helped out tremendously was very nice and quick he didn’t have to help me out but he took the initiative and got me in n out of there as quickly as he could great service‼️

Overall not a bad process. Of course there is ALWAYS back and forth when it comes to the sales process no matter how many times you stress I do not want to haggle. Sales, finance and follow up are all professional and courteous as expected from a dealership of this caliber. Only grumble is that the process between sales and signing took INCREDIBLY LONG. Arrived at 3, left at 8 with my new vehicle. I do wish I didnt have to play the game of chicken for a vehicle but at the end of the day I have the vehicle I want and driving is fun again.Bring a watch, car/cash and plenty of patience.

Listen I’ve had very bad experiences with sales representatives at dealerships in the past and placed me in a terrible contract. It took a while for me to get out of the situation that I was in. However, today the sales representative named Leo helped me purchased a new dodge with a great rate. If you need a car and a great contract Leo is your guy. He basically made me feel safe and that I can trust him with my money. Thank You Leo!!!

LIZ is the one of the best service advisor here,She help me always great. She is very knowledgeable person, and she knows very well how to take care of customers. Thank you Liz.

Recently purchased my 2nd vehicle from Cesar. Cesar was our sales person, he was able to help us in finding the perfect car for us and answering all of our questions. Would definitely recommend Dallas Dodge and will definitely come back looking for Cesar on our next purchase!! Thanks Cesar!

Absolutely an amazing purchase. I purchased from another state and their service was amazing. The sales fast simple and easy and they exceeded my expectations. Michael Quinnie Has been probably one of the best sales representatives I have encountered in many years. He brings back old school commitment to integrity, the unspoken truths between a handshake and just a slick salesman. I highly recommend if you were going to buy, you contact Michael directly.

The staff is always friendly, fast and accommodating. I highly recommend then for any service you may need to you vehicle.

1000 stars!! This place is amazing!! Look for Darrin Haley, he is the best!! All the staff are amazing!! Darrin,Thank you so much for help us to make our dream come true. God bless this place!! We definitely will going back for the next truck.

Poor communication! I was told the diagnostic would be FREE but turns out it was $165 just to tell me what I ALREADY KNEW was wrong which is what I took the car in for. Next I was told it would take a day to service the car so the sales person did pay for a Lyft for me to get home. The next day I had to call for updates and when someone finally answered, they hung up. This happened FOUR times so BE PREPARED TO WAIT! Finally was contacted and was told that my warranty would cover the repairs but the parts were on back order and they would call back after they tried to purchase from other businesses. Hours passed, no one called back. I called to tell them I was coming to pick up my car. I paid for an Uber to get back over there. When I got there, I was offered a rental. The part became available before he could issue the rental. The sales person then called my car warranty department and I said I was NOT covered because I was TWO miles over the warranty limit. ONLY TWO LITTLE MILES?! Dallas Dodge would not honor the warranty! Salesman offered other payment options but I was very upset by that time. You should know to check the miles of the warranty BEFORE telling customers that it would be covered! Next I asked to get my car back so I could leave. I told them I would sit outside while they pulled my car around. He came out and said he was going to get my car. THIRTY MINUTES passed and still no car! I asked another worker to find him and ask where my car was. He instructed me to come inside to check out. I am 8 months pregnant and was sitting outside in the Texas heat. Why wasn’t my car brought to me? He stated that he pulled the car around when he said he would, which was out of my view so I did not see it. Others who were waiting had their cars driven to them. Why was mine parked out of sight where I had to walk around the corner to see it, THEN I had to walk to the back to get it. The lady at the checkout desk was very nice & them paying for me a Lyft home was great but everything else was HORRIBLE. I would not recommend this business!

Wonderful service. Dennis was my service advisor and took care of me and kept me updated throughout the process. Will be returning again for my next oil change.

I wont go into all of the details of my experience with Dallasdodge.net. What I will say is... Ask for Cesar Espinoza. Cesar is not your typical car salesman (you know, the kind that gave that title a bad rap for so many years - the kind we consumers try to avoid like the plague). No, Cesar is not that guy. Cesar truly cares about his customers and customer service. He understands that a customer is not a hindrance to his day, a customer is THE reason for his day. To the management team of Dallas Dodge Chrysler Jeep RAM, keep him in your sights when handing out promotions. I will be a faithful customer of his. I am 56 years old and have literally bought 25 brand new vehicles. I tend to keep them about 50k miles and get something new. In all of my automobile buying experience, there are only four (4) sales people that I trust. Im proud to say that Cesar is one of those four.

My Service Advisor SHANNON WINSTON WAS AWESOME!! She handled everything that need to be done and made sure that she kept me updated while I waited for my service to be done! I could not be HAPPIER with her overall professional performance!!The Staff there was also great!

My son was mislead by the finance team and not given the full payoff amount for his trade in vehicle which is disappointing since he was initially very happy with the vehicle and the sales team.A persons word is as good as their bond so this really put a bad taste in our mouths, but luckily for us word of mouth advertising goes a long way and we can ensure others know about how this dealership operates.

Darrin made the purchase process easy! I was able to negotiate a fair price before stepping into the dealership. I was in and out and took delivery of my new truck quickly. Thank you, Darrin for making this process easy.

Whether for buying a car or getting repairs on your car I suggest you drive a few miles go to another dealership. A bunch of conmen working there.

Great dealership to do business with. We purchased our 2021 Durango from Brandon and Chris. It was a smooth and fast transaction. I brought my 19 Laramie in for service and had the same great experience from Liz. Highly recommend.

If I could rate this a ZERO, I would. I had an 11:45 AM appointment on a Monday morning. I had my car towed an it arrived at 12:07 PM that Monday!! I called at 3:00 PM to ask about my truck. To my surprise THEY COULD NOT FIND MY TRUCK!! I was passed around from person to person an finaly spoke with Hector. He promised to locate my truck an call me back. No phone call. Tuesday I called again an still no truck. All day Tuesday I was promised a return phone call. No call!! Weds, Dennis finally located my truck. He told me $600 to just find out what was wrong with my truck. Thursday I was called an told $2100 for new water pump an raditor. I was told my truck MIGHT be ready on Friday. Waited all day Friday still no call. I called at 4:30 an was given the run around again. Spoke to Jay who passed me off to Dennis. Late Friday Dennis called an said my truck would be finished that night an ready for pick up Sat morning. Shockingly I did not receive a phone call. I called at 11:15 an spoke to Jay again. Too my surprise he said the part to fix my truck just arrived 20 mins ago???? You can imagine my frustration. Jay promised my truck would be readt by NOON. AGAIN, NOON CAME AN WENT AN NO PHONE CALL!! Finally at 1:00 PM. MY SISTER received a call stating my truck was ready! Do yourself a favor and save yourself the trouble NEVER take your vehicle to DALLAS Dodge!!

Great service and communication through the entire process. Highly recommended.

This experience I had at Dallas Dodge was pretty awesome. Chris Hayes listened to what I was looking for and found me the exact Jeep that I wanted. The price was by far the best in the DFW area. Chris knows his products very well and spent a good deal of his time showing all the options and how to use them. I would definitely buy from him again.

When I 1st got there didn’t anyone wanted to help me. Not only that the told me one price for a tiers and charged me a different price. And on top of that they tried to charge me for something that they did not do. This was my first and last time going to them.

Liz was wonderful, highly recommend her. Be careful other service advisors will fall short of your expectations

Dallas Dodge Service Center is the best!!! My service guy name is Alex and his customer service was awesome!!! They provided me with Lyft back home and back to put my car up. He communicated with me throughout my whole service, theyre definitely my service service!! Dallas Dodge is the best!!!

I found the truck I wanted on the Dallas Dodge website. Went in on Aug. 31st and worked with Valentine Daniels while purchasing the vehicle. After the test drive, I noticed a small spot where the paint was worn on the door. I asked if that could be fixed if I purchased the vehicle and was told by Valentine that it wouldnt be a problem. The truck also only had one key so he told me they would make an extra key. He originally told me to come back the following Monday to get everything done. Monday was Labor Day so of course they were closed. Ended up having to wait for them to order the key so took it in on Tuesday with the expectation that i was going to get a loaner to drive while they were working on it. After setting everything in motion, was told that there would be no loaner. So i dropped the truck off Tuesday morning at 8 am. Called several times that day, left voicemails with Anthony Biddle and never received a return phone call or update on my truck at all. Was told by Valentine on Wednesday that they were working on the steps and the door would be next. I told him I was having to find rides to and from work and needed my truck back no later than Thursday. Called at 12 pm Thursday and was told that nothing was done to my truck but the key and the reason was that I wanted it back the next day. By this time they had had the truck in their possession for 3 days and not once gave an update as to the status nor did the service department answer or return my calls. They had PLENTY of time in those 3 days to fix it and simply didnt. I honestly feel like after making the sale, my satisfaction was no longer a priority. I feel like they have zero professionalism and horrible customer service. I will not take my truck back there for any kind of service and do not recommend them to anyone.

Excelent service from my sales man. They call him junior. Great service and very nice person. Elizabeth was great and very patient. The dealer in general offers great selection of vehicles. Will definately keep going back.

Hector was awesome! Professional & courteous. Quick responses to all communications! A+++

Horrible, went in and looked at a car. Did all the paperwork for the car. Was told it had to go to service, so I went out of town. I’m guessing the car was sold from under me? I have yet to hear anything else from Gio the sells man or anyone at the dealer ship to let me know what is going on. When I call the dealership Gio told me to talk to finance. I was paying cash for the car so this made no sense. Now a month later and they still have said anything. HORRIBLE! DO NOT DO BUSINESS WITH THIS DEALERSHIP! Rock wall dodge is a much better dealership and worth the 20 minute extra drive.

I went for an oil change and found out my airbag had a recall. They replaced that for free. Oil change was cheap here. 3 stars is because my Jeep mirror had a wiggly glass, and I asked Johnny if either they could let me use the tool kit for my Jeep hexes to replace it myself or if they could do it since I bought the mirror replacement. I was told it would be $80 for them to replace it because theyd have to remove my door... that was not true I just took out the 2 bolts after I ordered my own kit for $23 and put on my new mirror in about 7 min. Most things are simple on a Jeep so that gouge sucked.

Mike in fleet sales was awesome to deal with and paperwork was easy

I had a great experience! Prior to this, I had already walked out of a couple dealerships because they were playing games. I worked with Jeovanni whom was great. I told him what I wanted and he made it happen. Very efficient and no-nonsense. Financing was great too. I was pre-approved through my credit union and they beat my rate by a solid margin. Great experience all the way around. Theyll be the first place I go to for my next car.

I have never purchased anything sight unseen however this was the easiest transaction. Valentine (our salesman) was great. answered all my questions and true to his word when we got to the dealership my truck was ready. I am beyond thrilled and the vehicle was as advertised. Thanks Valentine!!! SIX STARS!!!!!!

Our experience here was amazing!! My husband is really enjoying his 2021 Durango. Chris Moore went above and beyond to make sure we were happy before driving off the lot in our brand new vehicle. We highly recommend Dallas Dodge to anyone considering getting a vehicle there. Just go do it!! And, ask for Mr. Moore when you get there!

Extremely negative experience. they lied about my car being ready which caused me to miss 2 days of work and then they kept it for an additional 3 days without offering any rental or discounts and now, are charging me another $1000, for a part they missed related to the original problem, on top of the 2600 i already paid for an unfinished job. oh and also thanks for covering a partial amount of the 2 days of a rental car, which we didn’t know we’d be paying out of pocket for until we got to the rental place.shady. this place is shady. and unprofessional.

Overall descent experience although I would have liked to have an explanation of the charges at the time of picking up my car.

If I could put 0 stars I would.Came in for an oil change And tried charging 90 for it. The price online says 45.00 plus tax. They charged me for the FREE multipoint inspection an oil disposal fee etc.Then tried to charge me for plugging a mysterious hole that randomly got in my tire at the shop(was not there previous to going to the shop) without ASKING me. He tried to talk to me about tire depths and alignment issues obviously not knowing I’m a master certified technician. So I’m sitting here listening to him lie to me over and over about my “tires that need to be replaced” (I JUST got this car brand new off the showroom floor)Finally took the tread depth gauge from him and measured myself and there is zero wrong with them. Just trying to get money out of people and VERY unprofessional. This “manager” is very hostile and definitely not a leader to his team. The team was just sitting there in Aw the whole time. Fix your management and their money gouging mentality dodge. Worst experience with a dealership I have ever had. We will stick to going to the Rockwall location.

My 2016 Jeep Renegade had two recalls out that I needed to get done and Dallas Dodge was so helpful setting up an appointment same day. There was an issue on my end getting my car in on time and showed up an hour later than my scheduled time and they still took me in. Eric helped me when I finally showed up and communicated really well what my car was gonna get done and what was recommended. Pickup was super easy. Dallas Dodge provides excellent service and I highly recommend fellow Jeep owners to come here for all your needs and services.

So, let me be clear. My Service Rep was GREAT but the service itself was HORRIBLE. Ive been a Rep in the Automotive Industry for years and good SERVICE is a must. I went in to get 2 tires repaired on Warranty through Mopart and buy 2 new tires. Please NOTE: Ive done this many of times and Im very familiar with the process. I was told it would take 45mins to an hour but it took 3hrs. The dealership has multiple signs up stating that they match tire prices. I found the tire cheaper but was told that they couldnt match the price because it wasnt an actual store front. I asked for a copy of the policy in writing and they didnt have one. Also they wanted to charge me extra outside my warranty for disposal, balance and mounting. When I know the Mopart warranty covers all of that. This visit was a nightmare and I will not be returning.

This is normally my go-to dealership for service on my vehicle. I normally over look the understandable exception of long waits for service (especially at a dealerships). I wish that was all I had to deal with. I had an appointment to drop off my vehicle at 445pm, I was not seen until 5pm. The girl handling my repair expressed to me shed notify me in an hour to hour and a half when my vehicle was finished. I never received any notice, once I called the dealership they informed me it was ready but they were closing. The next morning I have to pay an Uber to take me since I obviously missed my window to pick up the evening before. When I get there I sign and pay for my service (oil change). Once I get in my vehicle and turn it on Im greeted with the check engine light. I dropped off my vehicle with no service lights on. I noticed the girl that facilitated my repairs had just got in, she proceeded to tell me that it was an inactive code on the computer, then stated Id have to pay a 150$ diagnostic fee to determine the problem. There was no problem when I brought it in. Not to mention I was to be notified prior to me picking up the vehicle of another repair that I needed done but if I obviously wasnt notified my vehicle was done I was definitely not notified about that repair job as well. I wish I could blame covid restrictions or short staffing but there was a full house of employees that just seemed more concerned about putting their breakfast orders in than making sure their customers were taken care of. I was actually interested in purchasing a vehicle from this dealership but after this Im really not sure.

While its never a great experience being with out your car for days while it gets fixed. They did an overall great job and I will be returning soon

Very 20th century. Aside from the senior mechanic whose group services real mechanical issues on my truck, everything else about this dealership suggests it is being run on the cheap. Ive been observing this for more than 10 years, so this is not a one time observation.

Process for buying and signing paperwork was fast and easy. Nice salespeople as well. Finance manager (Ondrusek) was friendly, helpful, not pushy and made it a pleasant experience.

Jeo Z. was very attentive and helped how ever he could. Thank you so much for the service and thank you for the new vehicle. Definitely going back in the near future!

Liz was amazing really the only one that seemed to be working in the service department.

The service advisors here and department are incredible…went above and beyond and did not try to UPSELL me….this will be my goto from here on out…Happy Client for life

Excellent customer service! Always on-time and quick. I would recommend this place for your vehicle oil change and any other treatment you may need done on it. Would come back again.

Very unprofessional to say the least. The loan processor made it the worst experience. Chad was not at all organized nor did he want to give me copies of the papers for the car because I had my own financing. I informed him my finance guy was waiting for the papers and he kept telling me I needed to get the auto drafting started soon since I didn’t have a pre-approval letter from my credit union as if I was lying to him. Then he tried to make me put down $3000 after I made it clear I was doing All financing fully through my credit union. I told him I wasn’t taking the vehicle home the same day since I was by myself. Then I called my home telling me my insurance wasn’t valid and needed to provide valid insurance before I could pick up the vehicle. Now I’m no slick smooth talking lady I’m pretty honest so it raised an eyebrow for me! I informed him that I was on my way and I’ll have the insurance card with me, he then got nervous and started asking serval unnecessary questions so I hung up my phone. Once my husband and I arrived I approached Chad and asked if he gotten the insurance information corrected he tried to act as if he didn’t call me and was confused then asked for my insurance card again so I provided him the same card I gave him initially. I went to the sales guy to ask him what was Chad’s problem and he wasn’t sure as to why he called me. Chad walked over to me and said you got the auto draft done fast and I replied saying I informed you I would do my part getting the auto drafting started. He made me feel as if I wasn’t being truthful and didn’t like he handled me and still I have zero papers for the vehicle. I wouldn’t recommend Dallas Dodge to anyone the only reason I gave it two stars was because the sales guy was okay.

Thanks Ms. Shannon for your professional and courteous customer service!

This was my first time at this dealership and customer service was lacking and awkward. I arrived and waited inside my truck in the service line like I usually do at other dealerships for an oil change but no one appeared or approached me even though I could see staff in their cubicles. I had to get off and look for someone to assist me. The person I made the appointment wasn’t there and it’s fine it’s just pointless to have a name to give if that person isn’t even there. Maybe remove name of service attendants from the appointment confirmation. When I returned to pick up the truck is when it got awkward. I wasn’t acknowledged until I made eye contact with the same service attendant that was sitting at her desk. When it came time to pay the cashier seemed like she didn’t want to be bother. The same service attendant had to show her where she placed the paperwork in order to process my payment. Finally, after 20 min of trying to pay and get my vehicle I noticed that they left grease stains on the hood and on the side. The work seemed sloppy. This location doesn’t provide a complimentary car washed which would have helped to remove the grease stains they left on it. Overall, I would not recommend this dealership solely based on customer service. Very disappointing.

I cant stand having my jeep serviced at other dealerships. I always have a sense that Im wearing a target on my back and Im almost always right. First, buy your car here then service it here. Dallas Dodge knows how to look out for its customers. Their service manager Alex Padilla treats me as if I bought my jeep there last week, ha! It has over 200k miles on it, and thanks to them it runs like I bought it there last week!

Customer service was excellent. I felt now pressure to buy, and the sales associate spent hours helping me find the perfect vehicle to meet my needs. They were honest and upfront with all details, and allowed me to make an informed decision about my purchase. I would recommend this dealership to anyone in the future.

Great experience ...saw the part price online ...paid for it and pick it up on the other side of the highway!!!

Great job, very professional, customer service great too. Thank you Jasmine. Will be there again as always.

Would not recommend bringing your car here for ANY service. It took them 3 hours to do an oil change and when I was looking for Jasmin for an update, she was no where to be found. You can wait there but their wifi is extremely spotty so you cant do any work and just stuck there until they work on your car. Absolute joke of a place and an embarrassment to be a Jeep dealer, from a fellow Jeep owner

I ordered parts on august 5th from this dealer online and from rock auto. Rock auto was delivered Sunday and I’ve already installed the new control arm. This dealer has been sitting on the order and not even shipped yet. They were “ processed” august 6th and not shipped. If you are looking to get parts they are not reliable. Still waiting with my Durango in pieces.