My mother, who is 81 years of age, had my sister take her car in during the week of Oct 25 to get her car checked out. A few days later, she pulled her car out of the garage, drove it to the front of the house and both of her rear tires were on flat. She rarely drives this vehicle since my fathers passing this year and it only has 1498 miles on it. I aired her tires up on Sunday and rolled around in it and the tires held air. I then took it to a local tire shop and they simply added more air as not to void the warranty. The following day, the tires were down again, I had my mom called the dealership that she has purchase 6 vehicles from to help her. It was towed but she was then told that due to her rolling on the tires she now has to come out of pocket $400. I was floored!!! I went to the service department after work and spoke to the rep. I just told him to air the tires up and I would take the car elsewhere. He said that it could not be handled until the next day. I asked do you not have a tire inflator machine that you can roll out to do this? I then said nevermind and I will handle it. I went to my truck that had an inflator equipped, aired the tires up and took the vehicle to my local tire ship. Yes, the tires were replaced however, the fact that they could not offer any options to just replace them was mind boggling. Needless to say, I told my mother that should never purchase another vehicle from Clay Cooley ever again!!! She was and is just another dollar sign rather than a Valued REPEAT Customer!JB Sneed

IT was a really nice experience, being an elderly person they took care of my needs, and I really appreciate it very much👍

Went in for my 1st oil change, in & out in the time frame BJ quoted meService was fabulous

Went on a Friday around 10:30ittle busy tho, overall after not getting everything done, I was told needed to come earlier,little disappointed.

My Advisor was Leonel Aguilar. I bought my car in for an oil change at this location on March 13,2021 since it’s closer to where I live now even though I purchased my car elsewhere. My maintenance light had just come on and Leonel explained that he would run the Multi-Point Inspection to see exactly what I needed. I ok’d some things and put a hold on others that weren’t necessary at that time. I must say everyone was so pleasant, respectful and professional. Leonel made sure I was taken care of and he explained everything that needed to be done. It was a pleasure to come to this Clay Cooley location at LBJ Freeway & Hampton in Dallas.

They understood my needs of car getting fix new key

Received excellent service in a short time and back on the road again.

Went in for 1 service, i ended up getting 2 since the price wasnt that bad. waiting patiently and it went great. everybody there was nice

Johnny is a great Services Manager Keep me informed everything that was going on

Made an appointment and got seen right away. Samuel was very friendly and helped explained everything. Waiting room does get very packed.

Will go back, the service and Sam was great. Thanks

Great service!!! Whether you purchased a new or used vehicle here, you will always have terrific service. Employees are always greeting & polite.

Not good at all they are crooks and they messes peoples cars up so they can keep bringing them back. I advise anyone not to go there. THEY ARE CROOKS

The great people to deal with a kind Atmosphere.

They have the best sandwiches around. The way its toasted and those toppings that go on it are amazing. And the peppers are ay dios mio the best not to spicy just right. I love Pot Belly grest food and great customer service.

BJ gave great service and very attentive!!

BJ was AWEWOME!!!

I was truly displeased they did everything but what I asked him to do my car is still shaking the sound of my brakes and still rubbing I truly would displease have to keep in my car a day and a half Im here at another place see if they can fix the problem I paid $469 and some change and my car still the same make the same noise I was truly just please and this is the first time I have ever been this please with Nissan repairing my car I have a 2018 Nissan

These guys are awesome and friendly sales marksmanship

Good experience

Totally incompetent. Terrible service department. Manager is horrible

Friendly and great customer service.

Great service, A-1 all the time. Great price for what I had done.

Great service.

Nice and polite service

Get u n and out in a timely manner

Took my 2017 Nissan rogue for a oil change and left with a new 2020 Nissan rogue with lower payments. I will be seeing them 3 years for a new one.

GOOD FREE COFFEE AND POP CORN FOR THE KIDS.

Wanted an extra key fob made. They quoted over $500. Went to a local key maker at 1/3 the price.

Great work on my car so far

I went two different days to change the oil to my car and they never helped me. I was waiting and no one tried to help me

Could be better

They claim they were giving discounts on oil changes to front line workers and first responders only for it to be a lie.

My question was answered.

I like this place. Everyone here is Very knowledgeable, helpful And friendly too

Always pleasant and fast

Very helpful staff.

Great service.

Poor service

Waiting for over an hour but nobody help me

Great service

As a car dealer, not good experience, not coming back to this place..

I visited because the windshield broke down, and I checked the car and charged unnecessary fees. The estimate for repairing windshields has also tripled. The waiting time is also long.

Super tidy and calmly explain the whole problem of your car and first class service 👌 Excellent.