Had one of the best car shopping experiences at this location. Upon walking into the dealership, I was greeted by Jesus, whom also assisted me throughout the purchasing process of my vehicle. He was very professional and attentive to any questions I had.On the day I went to go pick up my car, we unfortunately had to wait on my bank for almost 2 hours to have them transfer the funds over to the dealership. During that time, we were able to chit-chat while we waited. Turns out we have similar tastes in music and hobbies, which was a nice surprise.I would definitely come back here in the future and would recommend this place to my friends and family. Thank you for providing me with my dream car.

Jesus and Bryan and extremely good and thoughtful. Chad in finance was great. The experience at Forest Lane was great from beginning to end. Highly recommend them.

The folks at Forest Lane were friendly, courteous, informative and helpful. They kept me up to date throughout the process. The waiting area is comfortable, well stocked with free coffee and water. I will definitely keep my Jeep serviced there going forward!

This place is amazing Pierre and Miguel will definitely be my go to guys when it come to purchasing a vehicle. Thank you both for the great experience and getting me in to a brand new Dodge Journey!I would recommend this dealership to anyone looking for a great deal and honest people.

Had a great appointment getting the annual service on my Grand Cherokee. I was able to make the appointment online and the drop off and service was fast and easy. Their service area is very clean and has lots of seating (with plenty of distancing from other customers.) I will definitely take my Jeep back the next time it needs service.

I had a great experience with this dealership. The salesman Mario De La Rosa was a true professional. He made the process run smoothly and was extremely knowledgeable about the car I purchased. He also quickly answered follow questions after the sale. The finance process also went smoothly. I would definitely recommend Forest Lane Chrysler Dodge Jeep.

Purchased a new truck this week at Forest Lane. The sales experience was not great. Traditional cheesy sales management process. Nothing horrific, but I was lied to at least 4 times in the process and had to track down their service manager and external contractor myself to get some straight answers on finishing the bed liner. Price was competitive and I took delivery, but definitely didnt walk away impressed. Im pretty sure I will never go back for service or anything. The only reason I purchased here was due to the current new truck inventory situation

By far the best customer service I have ever experienced at any dealership! I worked with Jesus who was very helpful and sweet. The guys in finance were amazing as well!!

Over a month ago I got my pre-owned 2019 Hyundai Sonata from Forest Lane Chrysler Dodge Jeep Ram dealership with the help of Fernando. This was my first time getting a car and he made the process fun and smooth. He was very genuine and made sure I was happy with my decision. If you ever visit this place, please ask for Fernando! He has you back and will get you what you want.

Repeat customer here. This service center is amazing! Ive been coming here the past three years and each visit has been exceptional. This service was oil change / regular maintenance. Jordyn was my Advisor and crushed it! Thank you! See you in another 5,000 miles.

Came here to get my Jeep radio looked at after another dealership in town would not do the work. The screen had melted at the top (common issue for the make and model) and the entire entertainment system was out of commission. I worked with Jesse in the service department and he was great. He kept me updated on what they could do for me, got the part ordered, and was able to do a radio swap with the manufacturer at no charge to me.Their service was top of the line and they did a quick turn when I brought in my car to have the replacement done so I would not miss any work.Greatly appreciate what they did for me and will definitely come back for any other issues I have with my Jeep.

Had an amazing experienece here. Did my first car purchase thanks to Mario, Roberto and Luis. They were very helpful and patient, and answered all of my questions. Would definetly reccomend and will also be coming back for my next purchase. Thank you for everything!

I cant thank the service team at Forest Lane Chrysler enough. Service manager Linda provided me the information that caused the wiring issue with my vehicle. She kept in touch with me through out the process of resolving the issue. Very professional group of service member that are extremely friendly and they work as a team. I would recommend this particular dealership for service repair on your dodge or ram car.Sincerely,Melissa

Quick and easy process, Pierro took great care of us, highly recommended

My Husband & I would like to Thank the amazing team of Forest Lane Dodge Jeep & Ram Dealership. When we came in & we knew the type of car that we wanted, the team made the car buying process for us smooth & easy. We had amazing deals on both vehicles. Would like to thank Chad- you’re amazing at what you do, Willy - you are so much fun to work with, you are very knowledgeable & an overall great guy & the crew who took care of detailing & making both vehicles look stunning. We are very satisfied with our purchase & we would definitely recommend this dealership to our family & friends. 5 star rating!

Was looking to order a 2020 Jeep Wrangler Rubicon online and have it built the way I wanted, and looked at two other dealerships closer to my house before finally coming to Forest Lane. The other dealerships said it could be 4 months to get my order through, and made up excuses to make me buy something on the lot instead, so we walked out.When I came to Forest Lane, I was greeted by Cary who sat down with us and helped us get everything together. We said we wanted to order a Wrangler, in a certain color(Sarge Green, hard to find!), with certain additions. We made it clear if we were spending that kind of money, we wanted it EXACTLY how we desired, and Cary was totally on board with us. It was such a great feeling to finally have a dealer who had our interests in mind. They ordered it, said it would be about 8 weeks, but it arrived closer to 6.On top of the great deal on the new Wrangler, I also got a great deal on the one I was trading in, which allowed us to upgrade to a better warranty option. It’s these little things that go a long way in making a happy customer. The new Jeep looked gorgeous, and we took it on a test drive with Mario who showed us all the new bells and whistles, and how to make the most of our new sound system.Thank you to Cary and Mario for making sure we got exactly what we wanted, and making the entire deal go easy as possible! We were in and out in maybe 1 1/2-2 hours, paperwork done, keys in hand. Definitely recommend to anyone needing a new vehicle!

Nice dealership with good inventory, but be careful before visiting. First of all, the actual vehicle price is NOT what is advertised on their website. When I arrived and decided that I wanted to purchase, the dealer added a $4K Market Conditions markup on the price, even though there was obviously no lack of inventory. Very pushy Finance Dept that all of a sudden found 0.5% better interest rate if you purchase some of the extended warranty options. Also refused to do a license plate transfer (move my current personalized plates to the new vehicle). Was originally told they dont do it, then told they will do it for Military, Veterans and First Responders (good on them...they deserve it), and then told again they arent setup to do this transfer. Which is it? Can you do it or not? What it means to me was 2 hours and $200 at Dallas County Tax Assessor. The Service Dept has been great, but I would not consider purchasing another vehicle from this dealership and somewhat regret ever going in the first place as I now just have an overall poor experience.

After a long search for good business and experience, I landed in hands of Mr. Jackson who showed me and let me test out a few cars 🚘 to see which one would suit me best. After careful consideration I landed the car I wanted. It took a few hours and the process was simple. I want to say thanks to Jessie, John and Mr Jackson for being a team player along side me to grab a great snag. It was a great 👍 👌 😊 experience. I welcome it again and cant wait til next time. Anita!

Got the stereotypical used car salesman treatment when looking for a used car. The salesman completely ignored the things I said were important and then tried to get me into car $15,000 more than I was looking for on an 84 month note. Totally sus.

Have used them for service and repairs since they opened at the Forest Ln location, and I have always received great service. On a particular occasion the service techs there were able to solve an ES ABS operation and warning light problem that three other auto repair shops and one other Jeep dealer was unable to fix. Im very happy with this location and their experienced techs.

I had the. Most amazing experience with, Alex. He wasnt going to let us go without us being happy. I definitely recommend getting a car with Forest Lane Chrysler Dodge jeep. I love my new, straight off the showroom floor 2021. Jeep Cherokee Latitude.Thanks so much!!! 🥰🥰🥰🥰

Mario and Kary were awesome in my buying purchase. I cannot thank them enough for their support. Also, the store Manager and Finance Manager were exceptional as well! looking for a new car please head to Forest Lane Chrysler Dodge Jeep Ram!!!

Craig and his team did a wonderful job with my vehicle. Great service and great people. Thanks for taking such great care of us.

It was our first time coming to this dealership and we had great customer service. Thanks to Eduardo Miguel and Joel for helping us purchase a truck after going to many dealers and none of them that we went to helped us like they did. Highly recommend asking for them they will help you find what you’re looking for and everyone there is really nice as well.

Came 2 years ago for a recall and when I got my car back my heater was not working. I let them know and was told they werent responsible and couldnt help me. I got online to do some research and found out if you unhook the battery there is a procedure to put it back or else the electrical system wouldnt function correctly. I did what the instructions told me and boom the car was fixed and Im not even a mechanic! Thought Id give them another chance since this was 2 years ago. So i took it in for another recall and explained what happened the last time I took it here and again was told by Juan that while my car was there they werent responsible for anything that happens to my car while they are doing the recall repairs in their shop. Told me to find somewhere else to take it and escorted me out. WOW! Dont bring your car here! Trust!

I wont be too detailed in sharing my experience. It took us 7 Days to finally get our Truck. 7 days going back and forth, either they didnt know how to communicate as a team or the customer service was not good. No one stood up to take responsibility, there was blame amongst them while the other was not there to hear. We went from the salesman all the way up to the main manager of the store, Cesar. So because he wasnt able to help me finalize my sale we located the owner of this dealership. Luis, we approached him regarding the situation with our Truck and he got mad and kicked me out of his office and tried to physically threatened me. If it wasnt for the guys to hold him back he probably would have assaulted me.Name involved in this whole situation:Hector-SalesmanEduardo-Finance GuyChad-Finance GuyCesar-Store ManagerMijo Luis-OwnerThank you for the experience!

My overall experience here was top notch. The sales people, managers, and finance were not pushy and were accommodating. The vehicle I purchased is pre-owned and in great shape.Reminders about buying cars: always ask about the buying price vs the advertised price. This is important because most dealers add options to the advertised price which raises the buying price. Also, even when you are enamored, take a moment to chill and look for small damages, like paint chips or damaged tint.Ok, back to the review. I saw the vehicle online and was already in love. With my bias in full swing I went to buy and managed to pull myself back into psuedo-reality. I found some small damages, easy to overlook, but Im a guy who will overlook something small until after seeing it daily drives me insane. So, I told them I walking away. They immediately asked to see the vehicle with me and joined later by the owner as we examined the vehicle together. Someone had tried to tint and wrap some parts of the vehicle themselves and had done a terrible job. So, they found a person to fix the wrapping and put a plan in place to fix the tint. They also put the discrepancies and fix dates on a typed We Owe document. I did miss a few paint chips so I will set upon figuring out how to fix those.Later I realized I had let my biases drive the signing experience and had purchased the vehicle without a full understanding of the purchases. Yes, full on idiot mode. Anyway, I called the dealer and they set upon finding a way to make the experience better, even with me admitting to my mistake. They resolved the issue. My main dissatisfaction was the discrepancies between the advertised price and purchase price. I also purchased a full coverage super-warranty without reviewing the cost.

I had a really bad experience here, I won’t get into the nitty gritty, but the way they handled it was nothing short of amazing. The first words out of Craig’s mouth when he called me were “how do we make this right?” I had timely and honest responses to my questions, they heard my concerns, I never once felt the need to escalate my issue past the dealership, and in the end I walked away feeling like the resolution was fair. I’m positive I won’t have issues like I did again, and will not hesitate to return. And their detailer is fire.

Highly recommended! Ask for Dana for top of the line service.

I would like to thank Jesus and Chad for making the process to get the car that I wanted smooth and easy. Both really outgoing people and really understandable. Will be going back in the future! Really recommend going with them and their dealership.

I worked here- they are crooks. The cars are marked up with a non negotiable add ons not listed on the ads. It’s about a 2k add on - windshield serial etching, tires filled nitrogen & a few other things. But right off the bat your 2k in the hole. The price online/advertised is cheaper than the cars on the lot so bring your online quote or ad because they won’t mention it & charge you the higher price on the lot. Even when they pull up the car on their computer to see the inventory they don’t want you to see the price because the online price is lower.

My husband and I have bought many car in our lifetimes. I have never ever experienced the quality of service that we received from Forest Lane. We had an awesome salesman named Ivan!!!! Ivan made the whole process so easy. We still can’t believe that we were in and out of there within a couple of hours and we actually drove away with a new car. We had our basset hound Charlie with us and Ivan even invited Charlie inside as well. What other car dealerships or salesman would do that? Best car buying experience ever!!!! Thank you Ivan and everyone else at Forest Lane for such a great buying experience. We will see you again when it’s time for another new car. Keep up the awesome service. We will never go to another dealership again.

It hurts me to give this bad review but the damage has been done and I must write this and share my bad experience. Today I was told that my Jeep is ready for pick up after being serviced. Well I showed up around 7 and was told that service is closed and that they changed their hours. I was never told by my advisor that they changed their hours and now I’m left with no vehicle. I basically showed up and wasted my time. I work an hour away and can’t make it before closing due to my work schedule. Next time change y’all’s hours on google and let future customers know the hours of operation. Now I’m left with no vehicle to get to work in and have to miss a day at work to go pick up my vehicle.

Jesse A. in the service department was awesome! Very helpful and knowledgeable. Looked for the best deal on the services my Jeep needed. Communicated throughout the process. I got a courtesy ride home while my vehicle was being serviced and the young man who dropped me off and again picked me up was very nice and promptly picked me up after my Jeep was done. I felt safe in his hands on the ride back and forth. The young lady that checked me out at the end was friendly and patient, as I used a couple different cards to pay for my services.So all in all, I give them all and the dealership 5+ stars ⭐️ ⭐️⭐️⭐️⭐️+. I’ll definitely be back!Ps. I forgot to add that Jesse A. had my Jeep washed and vacuumed. The service was awesome!!

I took my truck in for an oil change and a leak check after getting an extensive service overhaul in December. The initial visit did not go as planned but once I was able to connect with my service advisor - Jesse- things got straightened out . It would have been nice to have the issue resolved the first time but I’m thankful for the follow up and correction that was made. Going forward I will only make my appointments with Jesse and not relay on the check-in process.

After two days and two visits I finally got them to give me a price on a vehicle. On paper they added a $4000 markup which was not reflected on any of the window stickers or disclosed to me until I got them to give the final number. Read the reviews below and you will see I was not the only one who went through this.

I wish I can provide less stars. Where to even begin as soon as I dropped off my vehicle for a repair the nightmare begins- first Jessie is the worst associate his customer service is nonexistent he’s rude he’s unprofessional I would never recommend getting a vehicle or any repairs here especially not with that representative. I was charged out of pocked expenses for something that could of been taken care of by my warranty but because they’re not really smart and can’t properly do their job I had to pay. My car was worked on for MONTHS for a slight repair that can be done in 3 hours max. Also was never provided a loaner car in the meantime as this was a factory repair on my vehicle. If you want to save yourself the money and headache please never purchase a vehicle from Dodge/Jeep - occurred on 07/12/2021

Jesse A. in the service department is one of the best people you will ever come across! He keeps you updated during the entire process, is extremely helpful and such a nice person. He even took the time to wash and vacuum my Jeep! I actually just happened to stumble across this dealership while in the area and I’m so glad I did. I will never take my jeep to another dealership for maintenance or repairs and will definitely purchase my next jeep here. You can’t go wrong coming to the Forest Lane location!!!!

I purchased a brand new 2021 Jeep gladiator back in April of 2021. On 07/26/21 I brought my vehicle in to get serviced due to a foul fuel (cinnamon like) smell coming from my air vents anytime I turned on the AC/heater. auto start/stop not working& for my first oil change. The smell got worse as I continued to operate the vehicle in fear of having any further problems I contacted my vehicle salesman a few days prior to coming in for service. He gave me a date and time to come in. I showed up at the time my salesman told me to come in at (9am).Jesse assisted me in the service department. Upon checking in the vehicle and Jesse not finding me in the system he became very rude not believing me that I had made an appointment. I explained I had spoken to my vehicle salesman I believed he had related the info to service. Jesse (with an attitude) stated your salesman has nothing to do with this. When he asked me what the problem was with my vehicle, and I explained the smell coming from my air vent he stated that it was normal and his technicians couldnt do anything about that based on past experience. Mind you he had not even attempted to go look at my vehicle yet and was already stating he couldnt do anything. I explained the smell was not normal because it smelled like chemicals and told him my vehicle should be covered under factory warranty and I shouldnt be having problems with my vehicle since Ive only had it for three months and its never been serviced or anything yet . He then got up from behind the desk and stated okay, common show me what the problem is in a very sarcastic rude way as if I was lying about the problem and wasting his time. We proceeded to walking to my vehicle I explained that he would be able to smell the foul odor as soon as I turned the vehicle on and the smell would stay consistent throughout the time the vehicle was on. He did state he smelled it and stated in his past experience there was nothing they could do about the smell due to it being “common”. But will take a look at the vehicle when they are able to. Three hours later, Jesse stated the technician did find the odor to be problematic and was going to take more than a day to take the vehicle apart and fix the problem, however they would not help me with obtaining a rental car after I told them this was my only vehicle. Even though I was covered under factory warranty and my warranty stated that if the vehicle needed repair a rental car would be provided at no cost. Jesse told me to call another dealership and see if they could help me. I asked Jesse to call the nearest dealership to my residence to set up an appointment for me and relate the diagnosis problem they found with my vehicle to the new dealership since they would be better at explaining the problem since they are the professionals and had already ran some test on my vehicle. He stated no, I cant do that. I had to call a different dealership In hope that they wouldnt be too busy to assist me since half a day had already been wasted and mind you I had taken off work to get my vehicle serviced. Dodge Chrysler Jeep in Rockwall took me in Right away after calling them. As I pulled the vehicle into the sallyport and opened my door several workers standing outside stated they were able to smell that chemical and stated it was a coolant leakage And due to the strong chemical odor they believe more damage was made to the engine area. Christina with rockwall assisted me and was very nice answered my questions and she herself called enterprise and set up a vehicle rental for me without me asking her. This process took 20minutes! No out of pocket cost Since in fact I was covered under factory warranty. She told me it would take about a week for my vehicle to be ready for pick up. I was very disappointed with forest lane dealership as this was the place I purchased my vehicle from. I do not recommend this place. They made the vehicle sale and after customer service went out the door and dont care about any problems you experience with the vehicle you purchased from them.

Paul in service was helpful and knowledgeable about my vehicle. He was very detailed in explaining everything to me that needed to be done to my vehicle....I would recommend seeing Paul at Forest Lane Chrysler and Jeep! I know I will be taking my vehicles to him anytime I need something done.

The customer service was excellent from start to finish! Tiffani did a great job of coordinating our visit to the showroom and the sales manager Paul Polito was very informative, professional, and down-to-earth, really taking a hands on approach to helping us figure out the car for us and helping us drive off the lot with the perfect match. Joel in financing was friendly and communicative and got us in and out in a flash! Thank you, guys! I’ll be recommending you to everyone I know who’s looking to buy a car!

The experience is so fantastic excellent customer service from willy and Ecuador. As a first time customer I was given the best option that suits my request. 👍to the team

Pulled in Saturday morning and was told it would be 1-1.5 hours for oil change and tire rotation. At 45 minutes, work was complete. Vehicle was washed and ready to go. Thank you!

I love my new Jeep! I worked with Hector, and he was absolutely incredible! Fast, quick, easy, and non rushed service. The entire team at this location is fantastic. If you are looking or even inquiring about purchasing a new vehicle...look no further and go here!

Mario was our salesman and he’s honestly the best I’ve ever delt with. Super professional. Doesn’t push you into buying anything. Also steers you in the right direction and is on your side 100% of the way!

Called on a truck. Spoke to salesperson. Already have financing. Salesperson had sales manager call me back to let me know they charge 5,000 on top of price listed on website just purchase from them. Was told if I financed through them I might be able to get some money knocked off $5K. When I asked why it was not listed at that price he stated they havent updated website but will soon to call for quote. Beware of their bait and switch methods at this dealership. Total mark up from list was 59K to 67K just to allow us to purchase from them. Do not recommend this dealership at all!!

Cary helped me find my dream truck. It was no hassle and they handled the purchase with speed and efficiency. It was a pleasure working with Cary and Rob. I would recommend my family and friends to shop with Forest Lane!

I highly recommend visiting Forest Lane, Willy helped me with my purchase and I can honestly say I am more than happy with my new vehicle. These guys have great customer service and such a great attitude. I’ll be recommending Forest Lane to all my friends and family!

Got a new 2020 dodge challenger here. Mr Miguel Velazquez was the one that helped me out and another finance person working there(forgot his name). Services was great and they showed me everything they had.

If you want to purchase a car and would like to feel like your sales person really listened to you, go to Forest Lane CD Jeep and ask for Ivan Gonzalez. Ivan treated my wife and I with respect and listened to what we wanted. He helped us find the exact car we wanted and was extremely professional. It was a pleasure buying a car at Forest Lane and I would go back there again.

I bought a brand new car and they gave me a great deal. They even called the bank to get me a lower interest rate! I would highly recommend.

Very professional. They repaired my vehicle fast and right the first time. Juan was knowledgeable and very commutative.

Imagine a business where service was actually better during the pandemic year of 2020 rather than after. I don’t know what happened to this place but the quality of service has tanked. I was trying to order the smallest of parts for my vehicle - clips that belonged to the molding over the wheel.First, order was incomplete, not all the clips came in. Then when I call to find out the status of the rest of the order nobody in the Parts department picks up.When I was transferred to the Parts manager, the mailbox was full, no message could be left.I had to call 5 times to finally speak to someone and then when I ask for a tracking number I’m given an INVALID number and the guy on the phone insists it’s the right number when I read it back to him. Aggravating beyond belief.If they can’t manage the smallest customer request, how can they handle a much larger one? I would not take my vehicle here.

Forrest Lane sold me a car and then they said the bank rejected it. Now they will not return my down payment. The sales manager Ceaser was very rude and called me a criminal because of the way I looked. I am hard working family man whose feels discriminated upon. Even now we call the office and they wont return my down payment or phone calls. Which obviously I need to get more transportation to support my family. Because if their sloppiness my family and I have to suffer. Because we really need our money back and they wont return it

This is my second time coming to your location witg basically the same issue with 2 different vehicles. I really appreciate the effort made to resolve my issue. Javier and Linda are great

It was a great experience for my first time. Its a friendly environment and for the few that helped me make it happen I genuinely appreciate your service. All in all great place to get a vehicle for just about all your likes.

The most unpleasant experience ever. I dont like the fact that Credit Karma suggested this company to me. I felt as though they were trying to peer pressure me into a sale that they knew wasnt going to happen! Granted I may have Bad Credit but I dont appreciate how I was peer pressured into getting a cosigner. The young lady over the phone lied to me for 1. Then once I was reached out by Glenda or Karla whatever the lady name was she tried to even out sale me herself and share a story of how her husband is a cosigner for her. I dont appreciate that Greg even tried to share pointless stories knowing that he probably didnt go through 1/2 of the situations that he tried to get sympathy for. I will not recommend this to anyone that comes to Dallas. I just know from here the things I have to do! But this was one of the most uncomfortable and tasteless experiences I have ever dealt with. I really didnt appreciate them having me call my mother to try and make her a co signer which I shared with them I was uncomfortable to do! Never again.

One of the best best best dealership if you want to get a real deal and excellent customer service.These guys are simply superb ... very very professional, helpful and above all RESPECTFUL which is very important and highly missing these days.Danna- One gem of a lady to work with, very very very responsive and supportive and will be there to answer all your questions, good in customer service, sales attitude and very humble and easy to work with.Leo - Awesome Manager with exceptional knowledge, information and patience and above all, he is there to help you.Cesar - Clear, transparent and attentiveJoel Martinez- Finance guy, totally changed my opinion on finance team, this guy is for you than the dealership.

I tried going to a different Jeep dealership on Mockingbird who told me they only had a Wrangler Rubicon in stock before giving me a business card and saying to check their website and come back if they get new lower trim stock in. I pulled out of their lot and came to Forest Lane CDJR where Fernando took my interest seriously. Thanks to Fernando and the awesome staff at Forest Lane CDJR I left the dealership a couple hours later in a brand new Wrangler 80th anniversary edition. Your loss Uptown. Thanks again to Fernando and the staff, I highly recommend going here!

Absolutely the BEST SERVICE!! JUAN AVALOS in Service Department really takes care of customers. Juan listens and gives advise on any maintenance. Juan does absolute the best in making sure your vehicle is being taken care of. I always feel at home when I visit the dealership. Juan, without a doubt, is what PERFECT SERVICE is about! Even the dealerships EXECUTIVES greet me and talk to me for a minute.. how awesome!! Thank you Forest Lane for making me feel at home!!

I received 5 star treatment by Linda Hammond and her service team. I have been a consumer for over 40 years and NEVER received this type of service. I brought her my car on May 15, 2021. I actually went to, a Chevy dealership for service for my vehicle. TheChevy servicee member recommend me to Forest Lane. He told me to ask for Linda Hammond, she will take great care of me and my vehicle. I walked into the service center at Forest Lane ask for Linda and told her I was referred to her for service. She asked me about the issue I was having with my vehicle. She looked me directly in my eye as a though I was her only customer in the service department. She made me feel like a customer and not another car to be repaired. Truthfully I was shockefd that she was so knowledgeable about cars. I truly felt like she could fix the car after going to several business prior to coming there for service. Every thing she said was the issue she gave me the reason why it was a issue. She told me how the vehicle was supposed to perform and was very detailed in the process to isolating the issue. I never had someone go step by step with me and tell me the truth on the possibleoutcome of service. I feltcomfortable in allowing her and her team to fix my car. She called over a service to look at the car while I was there in the bay. Her and two other people huddle together and started to to diagnose the possibleproblem with the wiring. I felt special and valued by Linda and the service technician. Linda kept in contact with me and let me know every step of the process while she had my car in the service department. I felt so special because my car was not a new car it was a older 2013 Dodge Ram. But she gave me service as though it was a high valued new vehicle. I was not just a car I was a valued customer that they wanted to service and get me back on the road. I will definitely recommend anyone that needs service repair to Forest Lane. I would recommend them to see Linda Hammond and her service team. You will be valued and get great customer service and your car repaired right. Thank you Linda and your service technician for taking such great care of me and my truck.Melissa Morgan

Came in to get a quote on some new tires and a man by the name of christian Garcia assisted me and helped me out. Really appreciate how patience he was with me because I didn’t know where my vin nor tire size was but he guided me and I was able to find it. Thank you!

Two weeks ago I had a very sudden incident with my car, and it turned out to be a throttle body failure. I brought my care to Forest Lane Chrysler Dodge and was introduced to Jesse, who was nothing but courteous, prompt and professional throughout working together. I liked how up front and transparent they are here and to make them even better, Jesse quickly got me set up in a complimentary loaner car while mine was getting fixed. Communication is top notch here and will be bringing my car back for any fixes.

After reaching out to an add online for a Scatpack Charger I was referred to Alex. The customer service here was amazing. When I came in he had the car already out front waiting. Awesome experience, never been in anything like it before in my life! We ran into a minor hiccup and I ended up not being able to take the car home that day. While I was setting up my Uber Alex told I didn’t need to waste my money and offered to take me home. They EVEN let me get 2-toned leather seats on the house and gave the car an awesome detail and topped off the gas! This car buying experience was unmatched hands down! Y’all go see ALEX, he was awesome, he didn’t pressure me, let drive other vehicles and was just very down to earth!

Really great costumer service !Pierre jackson helped us through everything and made this experience really easy for me and my mother would recommend him 100percent !

I had an amazing experience everybody was truly friendly helpful and knowledgeable its because of their staff that I was able to get the car of my dreams. Although my monthly price did go up a little bit its not a issue as Im going to refinance it after a year and a half it didnt go up by that much maybe like $16. The only thing that was a little disappointing was that they could not accept my trade-in. So thats going to force me to surrender the car back to the bank which will hit my credit for a little bit but Im okay with that since I dont have any major purchases I plan on anytime soon it was well worth it for the car they got me into and the monthly price/interest rate they were able to get me approved under. I would definitely recommend this dealership to anybody who has any issues with credit and feels like theres no option but to take a standard car this team really works hard and goes through the absolutely beyond customer service to get you approved and make sure youre happy. I would especially like to extend a very great gratitude towards following people Craig, Carla, Glenda and Steve. It was these four people that made this possible A+++ 🤠

Fernando Rodriguez was amazing! Will recommend him to others.

I recently purchased my first vehicle from the Chrysler Dodge Jeep Ram at Forest Lane. Josue Sanchez was amazing when it came to guiding me into my first big purchase. Josue is highly efficient, effective and informative. I prospected multiple dealerships but Josues customer service, knowledge and advice made this one of the easiest non-stressful purchases thus far.10/10 recommend Josue Sanchez when it comes to your vehicle purchase.

Forest Lane Dodge is great! Ive been going to this dealership since they opened. This time I took my car in for routine service. Chris also found an issue that I was not aware of and was able to get it fixed without costing me a fortune. I REALLY appreciate that! Even with the new issue that was found, they got me out the door in a timely manner.

I have bought several cars from here and love this place. The sales department is amazing and recommend it to anyone ! My negative review is because I took my truck for service and they left my truck outside and unlocked. They left my truck unlocked and my check book was stolen. I went to the service manager MR.Campbell and explained to him my problem that someone from there had left my truck unlocked overnight and someone broke into my truck and stole my check book and was trying to cash those checks. I told MR.Campbell my Issue and he didn’t seem to care about my concern. He said it’s not the service department problem what happens to our personal belongings. I get that but the service department is responsible for LOCKING our Cars doors aren’t they ? The police was called for a report but he seemed to not care what’s so ever about the UNLOCKED door that one of his team members left and that with that someone stole my checkbook that was inside my UNLOCKED Truck. His lack of interest about my problem makes me not want to take my other vehicles to service with them anymore.

I went there looking for a second chance to get financed with a repo on my credit I went in sharing my experience with Fernando and chad sales and financial manger that I had with other dealers and showed them as a self employed guy my income and credit and they were professional enough to understand my situation and got me financed with low car payment and warranty on my new car purchase I want to tell them thank you for not trying to beat me but help me get back on track so I want to tell them thank you again forest lane for your help and professionalism.At forest lane Chrysler Dodge Jeep Ram I work with people who care about you as a whole they keep there word and professionalism I got a chance to go back to the dealer and get some things worked on on my car that I wanted worked on and they gave me that opportunity with no hassle. I wanted to look under my car at the dealership in service and they allowed me to because I asked them to and told them I was knowledgeable and aware of the parts under the car they totally gave me that respect as a concerned customer and took me right away all this opportunity came from my sales guy MR Fernando and my sales manger chad thank you both and the team of experts for blessing me

Right when I first came in, everyone was so friendly! Such an inviting environment. Juan took great care of us! Service was fast and everything was communicated. Will definitely be coming back here again as we got the service package of oil changes. :)

Great service from Paul Aceto. He was able to get our vehicle taken care of in just 2 hours when I was told several hours to do the recall and oil change.

Fernando helped us get the car we were looking for, very friendly and professional, made buying a new car an easy process

Had a problem with my Jeep and went to the service department. Craig was absolutely amazing. Not only did he address the problem, it was resolved quickly. I couldn’t have asked for a better person to help me out. He is professional, extremely knowledgeable, and made me feel as if I mattered. Thank you, Craig! I will recommend this dealership all the time because of the service I received from you!

The service team, and parts team are always friendly, and super easy to work with. Whether I take my car in for routine maintenance or modifications, its always thorough and done correctly. For the first time in my life, going to the dealership isnt a painful experience! I definitely recommend this dealer.

I have come in to this dealership a few times. Every time my experience has been pleasant. The service department is very friendly and does there best to make sure my vehicle concerns are handled quickly and efficiently. The dealership has an efficient oil change department in addition to main technicians. So if you just need to get in and out for a quick service then they are definitely able to handle that.

Javier and manager Craig are worth your time. I much rather travel for good service.

We bought a nice Cadillac Luxury SUV and Mario Auturo helped us . He was a great salesman. We would rank him as a 5 star. Thank you Mario.

Jesus Escamilla Was excellent very professional Id give him 5 starsBought Cadillac W James

1st Ill say the customer service on the sales side was good. Our sales person knew his stuff was professional and showed us the jeep we wanted to look at even though it was raining pretty hard. Wasnt a lot of pressure and wasnt pushy. Thats where the good ends.We liked a new Wrangler Rubicon and were set to buy it. A finance guy comes out and has a $5000.00 dealer mark up over the the listed online price in addition to almost $1700.00 in dealer add ons like nitrogen in the tires, tint on 2 of the windows, and an alarm. Almost an additional 12% over MSRP.I took a look at that and said thank you but no thanks. I recognize that the car market is tough right now and supply and demand is how prices are set but if other dealers are offering dealer discounts not sure how some are marking things up.My real complaint here is that we drove all the way out there to look at the car based on the advertised price and the options it had. If they were up front about the actual costs we would never have come out in the 1st place. Honesty and being up front go along way I went to Huffins Jeep in Lewisville they were upfront about what they had in stock and said for us an order was going to be the best option. Hamed our sales guy there was great and said they dont do mark ups or add ons and ordered us a new Rubicon that were are excited to get. Unless value isnt important to you steer clear of Forest lane.

Had a great experience with Fred Polito and the guys at this dealership. Since they didn’t have what I wanted on the lot they helped me order my Jeep exactly the way I wanted. This was amazing bc out of the 4 dealerships in the Dallas metro that I visited Forest Lane was the only one that even offered/agreed to ordering for me vs. forcing me into something they already had on the lot. They also were just super chill and not pushy at all. Once we placed the order Fred did weekly check ins which I really appreciated so I knew what and when to expect. Picking up was a breeze and I truly feel like I chose the best place to do business. Super excited to join the Jeep fam and have the peace of mind that I can take it back for service and if I ever have questions I can easily get in touch with someone. If you’re looking to buy a Dodge/Chrysler/Jeep car do yourself a favor skip the other places and just go here!

The service I received was exceptional 👌, from the moment I arrived, the service advisor was professional, friendly and very informative. The service techs send you a video of the things that are doing, as well as other maintenance issues if there are any. Bottom line it is a great place to have your vehicle services 😀

Linda did a great job assisting me throughout the entire experience. She was kind, professional, helpful, thorough, and communicated with me perfectly.However, the man who told me he was the owner of the place was loud and inappropriately obnoxious with other men while I was working with Linda.

Hey y’all! I purchased a Jeep 2021 Wrangler not quite two months ago from Forest Lane, sales consultant Pierro Jackson. This guy was awesome to work with with his kind spirit and customer satisfaction approach. My husband call the dealership and got Mr. Jackson on the phone. My husband was very specific about what we were looking for since we had already been to Several dealership within DFW. By the way, none of the salesmen seemed to be as knowledgeable and professional as Mr. Jackson. He absolutely went above-and-beyond by texting us pictures and answering our questions and concerns. Quite honestly, we were ready to purchase a truck upon arrival. We were very impressed with his honesty and Integrity. Unfortunately, there are very few people like Mr. Pierr Jackson in this business that is hardworking with a passion. You sold us a beautiful Jeep that I look forward to getting into everyday! So, go see Mr. Jackson at Forest Lane, in Dallas, if you’re interested in honesty and great customer service. He truly will work hard to help you purchasing a cool Jeep Wrangler!

My boyfriend Raymond wants to thank Raul (GO SEE HIM HES GREAT) and the finance managers for all that theyve done for us. HONESTLY EVERYONE THERE MAKES YOU FEEL AT HOME and we are so pleased with our purchase of a 2021 Jeep with only 15 miles on it! It was awesome....we came in around 11a and drove off in his new car at about 2pm. The financing went so smooth and I recommend that if youre needing a car this is the place to come! If fact ill be revisiting them for myself in a couple of months for a new 2021 car! I cant wait soooo excited...stay tuned everyone! #BLESSINGS#

I bought a 2021 Jeep Wrangler Rubicon here. Fred Polito was my sales person, and I have to say I was thoroughly impressed with the whole process. I started with an online search and Fred called after I left my information. Fred was very informative, friendly, and worked with me to get a good price for my trade-in and for my new Jeep.Once my decision was made, the financing process was very fast. I was in and out in a couple of hours including drive testing two vehicles. Everyone was enthusiastic and you can tell they enjoy working at this dealership.

I love this dealership. Always very helpful, friendly. I got my 2018 Jeep Cherokee back in June and they are always there when I need them. Best experience by far.

It is my first time buying a car and Willy did an amazing job in trying to find me the right car with the right price. He walked me through it and answered all my questions.

THE BEST EXPERIENCE AT A SERVICE CENTER!!! Don’t really know about the sales department but the service, quality of work, time, the extra steps to insure you and your vehicle are happy...... ARE ABSOLUTELY AMAZING!!! If I could give 10 stars I would. Instead call them and ask for Craig Baker. I guarantee he will make sure you are taken care of....Best pricing compared to Other Dodge Service Centers..

I had an amazing experience at this dealership. I was helped out by Fernando who was able to help me find a Jeep that exceeded my expectations. When it came to the pricing, Joel was able to find the best option for my payments and informed me on the other services that the agency provides such as the bumper to bumper coverage. Loved the welcoming and friendly environment that the staff provides, would recommend for future car buyers.

I bought a part for my Jeep. I specifically asked for the color PAU. And I asked several times if the color was correct. The man said yes and I trusted him. When I took the part to the body shop the color was BLACK! I was mad!!!! Now my car does not match. I am completely upset. I don’t want to spend more money to fix it when I paid for a specific color.Worst service ever!

Sommer helped me out a lot and I left the dealership with a smile and the car that best fits me

So I have purchased a brand new renegade almost 2 months now maybe three the sales person no longer works there from when I went to go pick up the spare key and the rest of the items that goes with the renegade I do love my car but I did not have a good customer sales experience at all the man that was there no longer works there something else happen but I’m not sure what could be the reason that he no longer works there so I did not have a very good experience purchasing my new vehicle and the second time that I went to pick up more things for my car they didn’t know what to do what to say they kept sending me to the back of the building then come toThe front and it’s just very unprofessional it’s like they didn’t know how to work there I don’t know how to explain more of this but my experience there was not very good I actually don’t even want to take my car there for any services but at the same time I chose that place to purchase a vehicle but after experiencing that it was not good I told the sales person not to check my credit I went to the dealership prepared with everything and they still went behind my back and checked everything. I went on a Saturday to get my whole paperwork fixed the person that walked up to me when I arrive I told him who I wanna just spoke with and he told me to wait the person that I was needing to speak with was not aware that I was there but I was sitting outside of his office I had to literally stop him walking for where he was going and asked if he knew I was here waiting for him and he said he didn’t so I waited to speak with the finance person for two hours and he was not aware so I also wrote a bad review for the person that checked me in and supposedly said he told the person even report it to their manager

Happy to say I was able to get my new 2021 chally thanks to Cary Murillo and Willy Quezada, very nice and profesional staff... if youre planing to get a car make sure you come visit them, they will make yourself feel comfortable and for sure theyll help you the car you want.

My car buying experience was great! I had two main things I was looking for, a 4 door sedan and I wanted it to be blue. Fred found me a great car! A 2019 Dodge Charger, and of course it was Blue! The dealerships financing also beat the rate I received thru my credit union too! All around a wonderful experience. If you shop here, be sure to ask for Fred because hell probably feed you as well.

From start to finish my van buying experience was great! Fred, my sales guy, got me the exact van I wanted, and Donna showed me all the amenities that Ill be enjoying for years to come at Forest Lane Chrysler Dodge Jeep Ram. Thank you guys! Highly Recommend!

Great Experience! Got exactly what I needed! Awesome Service!Special Thanks to Isaac and Mario!

Lonzo & Rick were a great help! I love my new car and I’m so happy with us. They truly are the best and will make sure you drive away with something :)

State of the Art place. From the moment i drove up to the drive to the pick up of my car. On time and my car was cleaned also. Thank You Forrest Lane Dodge.