I waa a bit skeptical, but it does blow coolee air than any other fans. Design is quite nice and well built. Noise level is similar to regular fan. Unless it gets hotter, probably won’t use ice packs which were included. Remote is nice but sometime I press once but machine reacts twice. Will definitely consider buying bigger one for master bedroom.

I ordered a Frigidaire item on august 30, 2021 with two day delivery charges added on. On Friday September 3,2021 we called to find out the tracking number to learn it never shipped nor were we contacted but that the order had been flagged for fraud. No email or call was placed by the company to request additional information and today September 5,2021 we still do not have the item. I filled out a credit card verification form and just now received an email requesting a copy of my ID. THIS COMPANY IS DISORGANIZED AND FAILING AT CUSTOMER SERVICE. I asked the customer experience expert Christina to call me on the phone and instead she sent an email threatening to cancel the order if she did not receive a copy of my ID.

Does not even deserve one star!My Son has paid for a Product which he has not received. He purchased a Black Stainless Steel Wine Refrigerator and TWICE received a regular Stainless Steel product. To add insult to injury, although company will pay for shipment, he still has to package and bring to Shipping Carrier. This is a large and heavy item. First Refrigerator came in a box which was unusable due to Damage during Shipping so he is required to pay for another box. He has escalated issue to Supervisor, 1st representative told him he would receive call back in an hour- no call. 2nd Representative told him by end of their Business day- 15 min. before end of Business Day- no call. 3rd Representative PROMISED that he would get a call today even if it was after Business Hours...10pm- still no call!SWITCH AND BAIT: Follow up: Received a call from Supervisor FIVE days after leaving message. Product no longer available and they will NOT arrange for Carrier to pick up the Refrigerators they sent in error. My son will not receive correct product AND Refund will not be issued until HE boxes and ships back himself. HORRIBLE, HORRIBLE Customer Service!

Iʻve had my New Air Ice machine for about 3 years and the shovel that lifts up and pushes ice, a piece broke. So I ordered a new piece for $9.99 through company. I live in Hawaii and shipping was $47! I chatted with a compant representative asking if there was anyway to lower shipping. They said no, flat rate.So I bite the bullet figuring ok its gonna get here quick like 2 day air from CALIFORNIA. Nope came over a month later in small maybe 12 inch bubble wrap envelope. I reached out again to New Wave by email and phone and no one responded. Very disappointed in thid company, I feel that they where not truthful in pricing. I get people need to make money, but just be transparent by adding price to product. I personally do not recommend this company.

Just purchased a Newair 250 count wineador, I haven’t even received it yet but the service has been great so far with all of my questions!

Love their customer service feedback ... they reply within hours and stand behind their product . 5 stars !!

I got a mini fridge 3 months ago for my room and I am super content on the performance quality and durability of the product!!!

Easy to access load out area. Room to maneuver truck and trailer.

My beverage fridge stopped cooling after a week. Not a great product.

My portable a/c units compressor went out and with a few weeks warranty left. I contacted NewAir by email, they got back with me same day and I had a new unit within 7 days. The rep at NewAir was so nice and quick with the service that they have earned my respect and I will definitely shop with them before anyone else.

Considering our nations current dilemma, Melissa at New Air was courteous and professional. She did not have the part I needed on hand, so she went out of her way to arrange for the fastest delivery possible.Great customer service! Thank you, Melissa!

Outstanding help from the customer service agent Elmer. Had a failed piece of equipment in my unit only about a year old and he was extremely helpful getting me a replacement and working through the parts issues.The ice maker itself has worked great until this small issue, perfect for what I need. With the hell from customer service, Ill ensure to continue to buy this brand.

Just worked with Hienifer on New Airs customer Chat who helped me get a replacement for my Beverage Fridge as it had an issue. Very helpful and easy to work with. Great Customer Service. We love the 3 units we have purchased to date.

Liz was great and took care of my issue immediately, she stayed in contact with me throughout the whole experience. There were no issues in regards to supplying me with a placement part for an item that was blemished upon arrival. Great experience and very satisfied.

Excellent customer service. Showed concern and offered not just support, but an explanation of why I had the issue: I was using distilled water in my ice maker. Because there is a censor that detects the minerals in the water --and distilled water lacks the minerals--my machine detected that there was a need to add water, when there wasnt. I absolutely loved the machine, but it only worked for a few minutes. Because I insist that I only want distilled water and ice, it didnt quite meet my needs. Love the customer service, though.

Easy order, received within 2 weeks. Refrigerator had a damaged grill. Emailed NewAir next day and within hours had an order put in for replacement grill. I was stunned. Incredible customer service and incredible product. Super quiet

Friendly and helpful staff. No long waits to speak to a real person. The live chat feature was great too. The only reason I am giving 4 stars and not 5 is that the item we ordered is currently out of stock but hopefully the ETA of mid to end of August will hold true.

My experience with New Air has been great. Customer service is top notch. I have bought from them before and love their products. I can not say enough about customer service 5 star all the way.Thank you Elizabeth

Excellent Customer service. My e mail was answered promptly, Representative researched and responded back with all information needed to order an additional component. Start to finish and ordered within 2 hours. Also the CC-100H is a great 250 cigar humidor.

Excellent job by my service agent Stephan! See my note to him. “Thanks for your help Stephan! You are very good at your job! I’m thinking that this was a pretty non-standard service call with us having to figure out how to get you the video in a format that you could see. You were patient and creative and you made sure that I as your customer was satisfied! I hope that you can pass along my note to your supervisor. EXCELLENT JOB Stephan!”ThanksAllen, E

I was totally happy with New Air customer service! I call and spoke with a rep named Liz who listen to my problem with the unit I have. Quickly figured out an acceptable solution. Told me what I needed to do and sent a detailed email about my situation. In a very short time I received confirmation on the solution and I am very happy with it and New Air!Ray

Great wine coolers and cigar wineadors. I been using them for years and just now it damaged 2 fans due to condensation caused by high humidity. Tech support sold me the 2 fans and got it done fast. great experience overall.

Gloria T. from the customer service department was very helpful! I was having trouble checking my order status online so I decided to email NewAir to see whats going on and Gloria, the Customer Service Lead assisted me. She was very prompt, polite and helpful. She was able to check my order status and gave me details for shipping/tracking etc. I am very pleased. Thanks again!

First of all I purchased a NewAir ice making machine and absolutely love it ‼️ Works great ‼️ I’m sorry but I have to give 4 stars. When draining the water tank I misplaced the rubber stop and cap and had no way of stopping the water from just draining out. I called customer service and had a very helpful and pleasant experience with Christina and I would like to say Thank You to her 😊 She took care of my problem and sent me a new plug and cap ‼️ I do have a suggestion for New Air...You really need to find a way to attach the plug and cap to the machine because they are very small pieces and are very easily lost...Just ask me ‼️

NewAir customer service was outstanding. Christina was not just helpful, she was courteous and very responsive. She made my issue her own, and ensured that the process was as painless as possible. The level of support far surpassed my expectations.

Product was shipped quickly. Arrived on schedule. Was in good shape and is working perfectly. Everything about the product was as advertised. I had a couple technical questions that I asked for assistance with. My emails were answered right away and my problem was solved. Great service from start to finish. Ill defiantly send more business to NewAir products.

We just purchased a New Air Countertop Ice Maker and I had a question. Liz took my call and was able to answer my question and put my mind at ease. The customer service is top notch and we cant wait to use this awesome ice maker. Thank you, Liz.

I rarely write performance reviews or otherwise share my experiences w/customer support services, however, I am happily doing so for Freda b/c of her excellent work in resolving my situation. Fredas communications were polite, timely and well-written. She demonstrated an interest in helping me and maintained good contact w/me throughout the process. I very much appreciate her friendly, yet professional, manner. She represented her company in an exemplary manner and I thank her again for doing so. To put it simply, she is outstanding.

Avalon Bay has great customer service. The representatives were very attentive to my needs. I requested bulbs for my wine cooler. Within an hour I received a response. They are replacing my bulbs and already gave me directions to install them. The wine cooler is fantastic. Love it !!! Elaine L.

I contacted New Air about a missing leg. Mark, responded and immediately put in an order for new legs for my fridge. Everything was complete in under 5 minutes. Customer service is superb! ... Thanks for treating your customers right. Prompt, courteous service is the way it should be. Thank you, Chris.

When a discount code did not work, customer service rep Hienifer was very helpful in getting it restored. He contacted me several times, quite promptly in response to my inquiry, and succeeded in getting the discount applied to my purchase. Very pleasant and very helpful.

Prompt response! Needed a part upon receipt of new wine fridge, and was assisted immediately. Melissa was very through and handled my issuE quickly, which made this process pleasant and painless!

They were very diligent and prompt with getting my issue taken care of. I love my wine fridge and hope to order more products going forward! Thank you NewAir!

We purchased 2 NewAir wine coolers and one came with a dented door. To avoid returning it to the store and waiting for a new one we had requested a replacement part. After a few back and forth emails NewAir was helpful in taking care of our issue. It was nice to see a company stand behind their product and support the customer in a convenient manner. The coolers work great and have a great design and appearance.

Always appreciate good customer service! Assessed problem and placed order for new part (compressor switch) with no hassle. My beverage cooler is cool again! Thank you NewAir.11/26 update: wishful thinking. The compressor switch was apparently not the problem. Removed one star.

Christina in customer service was excellent in handling my issue. Everything was completed on the same day. Ordered the new part and it is on its way.Albert took my credit card and the product is shipping. The team was flawless.

I have been anemic my whole life and have a habit of eating ice.. yes I know its not good but it is what it is. My Ice Maker broke on Monday and I searched online for the needed part and was unsuccessful. I reached out to Newair customer service and was connected to Liz. She was an absolute lifesaver and the needed part is on its way. In a time where fixing is less costly to replace;she understood my concern and I could not be more grateful. I have the Newair AI-215SS and have absolutely love it. I will definitely recommend this product to friends and family.Thank you,Jamie H.Texas

I have an issue with one of the two units I purchased back in July 2018. I call customer service and they did an excellent job solving my issue very quickly. Thank you customer service for all your support. This is the BEST customer experience I had. I really want to give a (10) star if there is one.

Very responsive, helpful customer service. I was assisted by Ari who was friendly, and thorough in helping me to order a needed power board. From past experience, Newair does backup their products with great customer support.

Evan took care of my problem, efficiently. skillfully and above all, professionally. He has the personality of a voice of the company I surely wish I had someone like Evan to be the voice of my company. The valuable time he took to speak with me today is simply not done in this day and age. Be assured that if I ever visit your company again it will be because of Evan and because of Evan I will tell everyone I know about the wonderful experience I had from your customer service guy, Evan.

Great product arrived fast. And the costumer service is amazing. Very helpful super polite. Would recommend this company 100%. I bought the new air cc100 couldn’t be happier might buy another one.

My late night online order was confirmed and cancelled in a matter of 2 minutes without explanation. Upon contacting Customer Service they were very proactive and responsive to my situation. It was handled and explained in the first hour of the work day. NewAir are good products and their Customer Service was professional.

We had purchased a New Air Dual Beverage Cooler for our wines & beverages. We had only had our cooler for 4 months. It stopped regulating the temperature on the wine side, causing them to freeze. Spoke to Customer Service Rep Mark who was overall great with his service and swift response. They sent us out a brand new unit without questioning or hesitation. Defiantly a great customer service experience. Greatly appreciated.

I wanted to thank you for your professionalism and courtesy with regard to my recent inquiry regarding my beverage cooler. Your knowledge of the product was superior. It was a pleasure working with you to resolve my issue. It’s people like you who give the company you work for a great name. I wish more companies had employees like you. Your company should be very proud and honored to have an employee like you. Again, thank you for being you.

I was trying to find an accessory kit for my new air fryer/oven.The NewAir Rep. was able to quickly find the info and set up the order for me. It was over all a good experience.

Great customer service! Purchased the 84-can fridge through Kohls and had it delivered to the house. While unpacking and setting the fridge up, I found a large piece of black plastic in the rear cavity where the condenser sits. I wasnt sure if it was something for shipping, or a part of the fridge, so I emailed NewAir to find out and they responded quickly and explained what it was and how it should look, they even included a photo for reference.

Our NewAir wine cooler stopped working and we hadn’t even used it so Liz helped me diagnose the issue and sent me out a new part. (Not thrilled I had to pay for the shipping but it was only $3). Hoping t fixes the issue. She was helpful and Efficient.

Melissa was incredibly patient and helpful throughout my inquiry. Every email was handled promptly and efficiently. NewAir has a staff that is well trained and very helpful at every step. I am very appreciative.

I wanted to buy a NewAir wine cooler and since living in Canada found it hard to buy at source. Gloria from the NewAir websites was incredibly helpful with information and suggestions on how to buy the wine color I wanted. Great customer contact both in pleasant tone and prompt reply to my questions.However, the website would not give me a shipping cost, and kept saying it did not ship to California. I have ordered one from Bed, Bath and Beyond. Hopefully the cooler will live up to expectations in performance.

Had some issues with recently receiving a wrong order. Customer service/ Kenmar was great in resolving the issue and getting me the correct product. The product (dual zoned wine cooler) itself is pretty good, holds temps well but the fan is really loud.

I SPOKE WITH ELMER FROM BELISE, WHO WAS THE UTMOST PROFESSIONAL AND HELPED ME WITH MY SITUATION..ITS GOOD TO KNOW YOU HAVE GREAT EMPLOYEES LIKE ELMER WORKING FOR YOUR COMPANY!12/20/2019..Spoke with Elmer today and like always he took care of my issue immediately!Elmer is the absolute BEST!!!..TREAT him good, cause you dont want to lose such a valuable employee!

The customer service is exceptional, and the Quietheat 15 heater is incredible: silent, very quick to heat a room, and with a remote too.

Disappointed that my ice maker developed problems so quickly ( 8 months) but very pleased with customer service. Christina has been great in helping me with my issue. She has responded quickly to emails and definitely makes me feel positive about the company.

I received a NewAir wine fridge as a gift about 5-6 years ago. Recently one of the electronics boards died and i ordered a replacement board from NewAir. Im a fixer so I try to repair before buying a whole new unit. Turns out the board I ordered was not the board that failed (Im now thinking its the power supply). Customer Service messaging system on their website was quick to search my order and start processing the return for this extra board I no longer needed. I was fully expecting to have to eat the $26 (I know its not much, but hey, its $26!) but within the next day or so theyll be sending me a return label and refunding my money. Hopefully the power supply replacement fixes my fridge...

Customer Support was helpful Elmer did a great job explaining everything to me .Great company to talk and deal with. Very friendly people I would buy from them again . Give you five stars . Rod Thanks again for your help.

I want to Thank NewAir for the incredible Customer Service on the replacement of my new cooler. When Amazon would not step up to the plate to take care of the situation, Ken at NewAir grabbed the ball and made it happen. They sent me a brand new cooler and reduced the shipping charges in 1/2. Awesome Customer Service!! Thank you!!

Anfernee took care of my concerns as the top part of my cooler went out. I thought I was out of luck and it was just going to remain broken but he assessed the problem and said he could have the part sent out today if I didnt mind fixing it myself. At first I thought that was kind of weird but if it avoided sending this thing back or having to wait for a repairman, I was game. The part came today. I had it apart and back together in 30 minutes and it seems to be working fine. The directions are a little vague but I looked it up on you tube and they have a video you can watch. It was an easy fix. Thanks. Hopefully it wont go out again but its nice to know if it does, theres any easy solution. Love my cooler. Thanks for the help.

Great communication. Fast return emails. Very Friendly. thanks for all your help

Had a problem with the control board (lower section). The support group walked me through the process to identify the problem. The replacement part arrived within a few days but upon installation the board did not function. Called again to get a replacement for the replacement. No hassles. The board arrived in a few days and my wine cooler is working again. Kenmar did a good job of resolving loose ends and making it easy for me to do business with NewAir.

Superb on-line chat customer support. Mark walked me through a diagnostic, helped me determine what parts were needed and then completed the order. I called to give CC info. All done within a few minutes. Really outstanding service.

Elizabeth in Customer Service was terrific. I had a problem with a discontinued wine fridge. She was able to assist and resolve the issue in a very fair way. Couldn’t have been treated any better.

Great experience always! Fantastic product. Bought 3 units so far. Had to have one replaced- they sent me a replacement, put the old one in the box - no further cost to ship back or anything. Mark was my customer service rep💪🏽💪🏽.

I ordered a wine fridge through the website, and unfortunately a different model arrived. When I called, Ashley immediately had the correct one shipped out, and I was able to send the wrong one back through complimentary FedEx pickup. It was very easy, and we are extremely pleased with our new fridge. Thank you so much, Ashley! Great customer service!

I just received my brand new refrigerator from Amazon today, and the front door was dented. I messaged customer service, and they very quickly handled my situation and have a new door on the way. Well done!

I had a wonderful experience with the NewAir customer service rep. She was knowledgeable, kind and had great people skills. She gave me trouble shooting ideas, with an alternative if they didnt work, i.e. replacing a part that was reasonably priced. Thank you to Hienifer for you great customer service.

Our wine fridge went on the fritz and had to be replaced. Stephen and his team responded excellently. The replacement unit arrived on time and is working fine. We look forward to many years of continued service.

Elizabeth provides the best customer service. She replied promptly to my email and the replacement parts where shipped immediately.

My NewAir Ice maker worked perfectly for 11 months and 8 days and then suddenly refused to make ice. I reached out to their customer service team and was so pleasantly surprised with the level of customer care that I received. Their team was prompt, polite and sent me a new machine just a few days later. In particular, I’d like to thank Christina and Kenmar for making this process simple. You have a customer for life.

I just purchased a wine refrigerator from NewAir and there was a part missing. I used their online help support chat to speak to Stephen resolved my problem in minutes. This is my first time buying anything from them but I would do so again thanks to the quick and professional service I received from Stephen.

Robert was just great. He was patient and listened to my issue - looking for all possible solutions. He ultimately helped me resolved the issue and got us back on track. He wanted to ensure I was taken care of and very happy with his service - which I am very happy.

Freda handled our issues efficiently and professionally. She was able to assist in resolving our problem and provided us with very good information. Her commitment to providing high quality customer service makes her an excellent representative for her company.

Very helpful, answered all of my questions! Thank you for hiring very nice, competent advisors. Happy Holidays!!

Very satisfied with my experience with NewAir. They resolved our issues quickly and exceeded our expectations. They now have a lifetime customer!

One of the plastic caps broke on our wine fridge and I went onto the NewAir website and a chat box appeared - it was Stephan. I told him about the situation and asked where I could get a replacement part - Stephan was quick in replying and finding a solution and was most helpful. The service was exceptional and I really appreciated it - made my day!

You were very helpful. I asked some unusual question that are important for my situation. Only suggestion I would have is get to know the response to some of those unusual question better. Clearly you were taking pride in being the best sales person you could be.

Extremely happy with their customer service. We had something damaged but didnt notice until a couple months after we received it because we never opened the box. They sent a replacement at no charge.

Bad products but good customer service! We bought a New Air Beer and Wine Fridge for our home. Had to replace it 3 times in less than a year. It was builtin so we kept having to replace it with the same one because of size/specs. They did replace our $300 worth of wine we lost the first time...after that fiasco we never put wine in it again. Had to buy a new one and a home warranty when we finally sold the house. Not sure about their other products but I do not recommend buying the 24 inch dual zone beer and wine fridge.

I recently purchased a 46 bottle wine cooler, from a store. When I got home it was missing the shelves so basically it was useless, I called the company thinking ill have to purchase the shelves, to my surprise, the customer service rep told me why I was purchasing this. So I told him the story and he said that it could be covered by the warranty so I sent an email to the warranty department of NEWAIR and within a week I had my shelved and my wife was happy. This service has been outstanding they solved my issue with a matter of two or three emails, this is what great customer service looks like!Thank you to the support agents from the warranty department.

I bought an Avalon Air Fryer and used it for the first time only around 2 months later. Unfortunately I discovered that the pan has some manufacturing defects. I contacted Avalon Bay and they agreed to replace the pan including shipping at no cost to me.This is a good way of showing their commitment to their product quality.

Excellent Customer Service! I was having an issue placing an order, so I called and Ken was very professional and courteous and took my order over the phone. I was taken care of within a couple of minutes.

Had other companys ice machine. When I melt ice cubes with hot water there are lots of floaters and micros.... Ice cubes are made in the stationary water socket which you cant see and clean. This ice machine makes the ice from the flowing water layers by layers. You can see how ice is made and clean easily. When I melt ice cubes made by this ice machine there are no floater and micros.!!!

Awesome product and customer service! Love my NewAir ice maker! I was bummed when it stopped working after 2 years of constant use, but we called customer service, quickly diagnosed the water pump was the issue and had a new pump sent in 3 days. Easily installed (see video on website) and we are back in ICE, ICE baby!

Have had a couple problems with my ice maker but everything has always been taken care of. A special thank you to Evan for your professionalism. Fantastic customer service. Thank you.

Impeccable customer service. Emailed with an issue with minor damage from shipping and replacement parts were shipped out right away. Thanks for all the help kenmar. Love the beverage cooler.

Robert was very helpful in getting a replacement part for my ice maker. I lost the small plug that goes in the drain spout and I’ve been missing my nice ice cubes. So glad I’ll get to start using my ice maker again soon!

I am a satisfied customer. Both Stephen and Christina were very helpful. Thanks! I would definitely recommend NewAir to my friends.

Had a problem with having to empty the water constantly. Was told that the water tank does not need to be filled all the time especially when high humidity situation occurs. Customer service was very helpful and responsive. They were quick to respond and help with the issue quickly.

New Air, and Hienifer in customer service, was great. She was helpful, pushed my request to the right place, and the company stood by its product. I’m appreciative of this good customer service.

I purchased the 120 can beverage cooler and am blown away at how quite this unit is as well as how cold it gets. I keep mine stocked with Rockstar Energy drinks and it gets them to a frosty 34 degrees! I did need to ask NewAir for a leveling foot that seemed to be missing and they rushed me one out right away. The customer service is fantastic. I will definitely be buying more NewAir products!

I purchased a NewAir Wine Refrigerator from Amazon. I received the unit with a broken shelf and the door would not seal properly. I also received extra parts in the unit and missing other parts needed to reverse the door swing. I called NewAir and they requested a copy of my receipt and pictures of the damages.Upon receipt of the pictures, NewAir emailed me that they would send me the replacement parts but would require $16.95 in shipping and handling fees. I contested this as the unit is brand new and was delivered to me damaged. I should not be required to pay shipping and handling fees for a new unit which was delivered to me damaged.Stephan at NewAir informed me that I needed to leave feedback on three websites before he could waive the fee. He provided three links and this was one of them.I am giving NewAir two stars as thus far I have received a damaged unit and need to jump through hoops for NewAir to stand behind their product. I hope I receive my replacement parts without further hurdles.Respectfully, Jennifer

I called new air because we have one broken caster on our new portable A/C and spoke to Evan. I explained the situation to him and he helped me out right away. He was very detailed, knowledgeable, and courteous and I was happy that I got to talk to someone that knows what they are talking about and is also polite. Evan was great, so if you have a problem with new air, I highly recommend that you call and speak with him.

In trying to make a decision as to which product to buy I called in for help. I spoke with Christine. I had many questions I needed answered about the different evaporative air coolers and could not have been more pleased with my experience. Christines extreme knowledge and patience with my many questions was extremely helpful!

Got a real person not a robot. What a great surprise!! Quick, easy, & understandable. Thanks

I purchased an evaporative cooler for the home and it worked great until it didnt. Luckily, it was still under the one year warranty and I was able to get them to replace the unit. The support team handled my request, although it took a couple of back and forths since I received some conflicting info from the second agent I spoke with. Overall though, I am pleased that they are sending a replacement.

Not only was Melissa prompt with her responses but she expedited my request without hesitation. She is truly an excellent rep and great problem solver!! Must give credit when credit is due. Thank you!

Alfreda has always provided exceptional customer service to me when I have a question needing to be answered or a problem solved. Her communication and attitude is excellent and she works hard to reach a solution. NewAir offers great products at reasonable prices. They stand behind their warranties and handle each situation with utmost importance.

What a wonderful customer service experience. These people aim to please and go out of their way to do so. Have never had such a positive experience with any company. Thank you New Air.

My first unit wasnt cool enough for my taste so I called Ashley S. and she sent me a replacement unit immediately. Now my home is cooler than the arctic and my wife is happy as a clam. Were having our first child soon so it was very important to me to get a replacement fast - Ashley delivered! I would give her 6 stars if google had let me :)))

I recently purchased an Avalon Bay wine chiller, after a few months of use, it would not hold the temperature below 58 degrees. Melissa with New Air customer service was awesome! She told me everything to troubleshoot the unit and helped with the return process.

Elizabeth has been wonderful to work with during the last several months. She is courteous and works quickly to rectify any issues we have had.