A treasure of the Bay Area the BEST local bike shop around! Great mechanics that do custom builds to kids bikes, I have total respect for this shop. Salespersons are lead by Cooper the sales manager that get you what you need and are extremely knowledgeable and helpful. The owner Lars is a big part of the success of everyone around him now go out and ride!
Trail Head Cyclery is an excellent shop. The staff was very friendly and helpful. I mostly interacted with Lucas. I didnt get the sense that they were trying to make the sale, they genuinely wanted to help me. Theyre also very knowledgeable about bikes, of course! I needed new pedals and bike shoes for my bike, and was having trouble finding something that worked for me at other stores and online. They were able to help me find exactly what I was looking for.
Amazing bike shop with people who know what they’re doing for very reasonable prices. I was fixing up an older mountain bike that hasn’t been ridden In 15+ years and my dad (used to mountain bike competitively) and I couldn’t figure out what was wrong with the rear derailleur. Turns out it was a bent hangar and they even fixed up the breaks for free even though I said I would fix it after I got the bike back.The repair took a day longer than what they initially told me, but I think it is completely acceptable considering the circumstances. Also my bike basically felt brand new once I got it back. I officially found my new favorite bike shop.
I’m from out of town on a road trip. . Needed a new cassette. They were About to close and dudes helped me replace it. I know they are backed up. But they found the time. Much appreciated guys! Keep up that customer service!!!! Ty!
This is a great bike shop who are more than willing to work around your requirements. Not only were they willing to get a e-bike delivered to them from a third party but assembled it in a timely manner. Also very reasonable prices. Great service too.
Salesman looked me square in the face and told me itd be over a MONTH to install a volume spacer in my fork. Thats a five minute job that either of the kids gawking at my bike could have managed. Safe to say I wont be asking for their help again, which is a shame because their other staff do a great job
Decided to stop by today and get a second opinion on a couple of Rockshox forks. The staff here didnt disappoint and gave very honest feedback. Scott particularly assisted me and shared some good knowledge as well about different suspension systems and custom tuning, as well as where it makes sense to spend based on the rider. Though Im sure everyone is as nice as Scott, and therefore Id totally recommend this shop.
Just had a real bad experience with their service team. Recently bought a specialized enduro back in May from trailhead and the sales team was extremely helpful. About 3 weeks ago the rear carbon wheel cracked and I called trailhead to ask about the warranty process. They said bring it on down and they would help me out. When I dropped it off, they said it should take about 2 weeks. 2 1/2 weeks later I called for an update and I am totally aware that this is out of their hands and on specialized. Just wanted an update. I get some guy named Andrew on the phone and he was extremely rude. He proceeds to tell me in a condescending tone that I know more than he does and if they said 2 weeks it will take 2 weeks. I said I don’t understand as I dropped it off 2 1/2 weeks ago at which point he says oh well that’s because we just shipped it yesterday. Extremely rude and left a bad taste.
Staff here is very helpful and friendly. Customer satisfaction guaranteed
These guys are awesome. Ive been coming here for years, never had a problem. Today they did a quick thing on my bike and as I got ready to pay, they told me it was free!Youre in good hands here.
Staff is amazing, super friendly, willing to help and provide you the info for all your biking needs.Its apparent these guys are well educated in the biking world, once engaged in bike specifics.I rented the IBIS MOJO 3, for 2 Days, $150+tax. Thats not bad considering all the bike you get. This bike is beautiful. No joke, best bike Ive ever ridden and Ive rode the 2016 Santa Cruz HT, 2016 Specialized FSR Fatty, and the Trek Remedy. All sick bikes but this thing is like a DH slalom bike, its just so responsive and light, looks sweet too.Go here, rent a bike...Have some fun.
I thought trying to buy an $8000 bike frame ( full retail) would be easier. I’m not sure what middle school they pull the “ expert staff” from but I’ve gotten a more professional vibe from Taco Bell. Endless trips to go ask the corporate manager doesn’t give a good feel. Seems more like somebody decided one day to open a bike shop with their trust fundThen trying to collect tax on out of state shipped item seems like another California thing to gouge the customer. I’d find a establishment that respects customers who are paying top dollar in an industry that will once again drop after the hype that has been instilled during covid
It’s busy, but staff is nice. Huge collection and f bikes
Always friendly great service from this shop. They were a lifeline today after a flat and some inflation issues. Limped to pump up to preferred pressure. Grabbed spare co2 and another spare. On my way.
I love this place. If you like mountain bikes, and if youre looking to buy one, this is the place for you! I got a Nimbus Kevlar-lined road tire, and a pair of ram bars for my cross-country bike, and I must say that the service was great! They let me choose which kind of tire I wanted to get, and made sure that I knew what I was in for, with each tire that they brought out. Ive had that tire on my bike for a whole year, and not even one little pinhole has shown up. Be careful though, everything in here is pretty spendy, be prepared to spend over $50 for even just smaller items, like bike lights, pedals, handlewraps, etc.
Love this place one of the best bike shops in the bay trust them with my life
Its a big space. I saw all type of cycles there. All the gear you need from OKALEY glasses, glouse,elbow,knee protection gaurds and Specialized Shoes. They rent out bicycles too. The one I got today was a 3500$ cycle. If you go into the show it will have you in Aww! Best store in San Jose I believe for cycles. They have free water dispenser. They also look to have cycle repair shop.
Made a pre-order back in February. I called on April for an update and was told bike will arrive on May 3rd . Called on the 3rd of May and then was told it will be ready in two weeks. Called back in two weeks then was told not ready until the 24th of May .. Called back on the 24th of May and then was told not ready because of some issues with the cranks .. So I felt like the pre-order stuff is a waste of time especially if they are just going to bounce you around on the due dates... I lost my patience and demanded to have bike even if it was not completely built... So yeah the whole thing was a waste of time that I will never get back 😡🤬
Very knowledgeable and helpful staff. Will definitely recommend them.
These men are amazing. They know what they are talking about and I could not have asked for better service!
The best high end mountain bike shop in the Bay area! They always have a good selection and are knowledgeable and helpful. There mechanics do superb work.
Definitely the best bike shop in the area, Great range of component and bike brands and absolutely amazing customer service.
Called them to fix/tune my daughters mountain bikes and the service crew was terse, unhelpful and just this side of rude. They seem to have service appointments a month away, and need to take a deposit after an evaluation. Just find another place.
Dont waste your time at any other shop in the south bay. These guys know their sport and love to share knowledge with you. They had parts that I couldnt find at summit, and Mikes bikes. Im definitely making it my #1 spot even though its the furthest shop for me.
Scott and Lars are the best in the business. Super knowledgeable and super friendly. Old school bike shop vibes. Love it.
The spot for all things mountain bike. Trail Head Cyclery has always been the bay areas go to mountain bike center, from the latest winning brands, to the trail sled you didn’t know you needed.The staff is always friendly and passionate for cycling and super happy to help. Their mechanics are the best in the biz and can fix your bikes problems.
Very friendly and knowledgeable staff!
Just brought my bike in after a recent impact of a car, the guy who helped me here named Scott was super nice and friendly and helped do a quick assessment of my bike for damages. I definitely will be returning here soon for service.
Trailhead cyclery. So this is the best bike shop that Ive ever dealt with. Customer service is top notch. They are knowledgeable and passionate about mounting biking here and it shows. I bought an ibis dv9 from these guys back in 2019 and Ive never looked back since. Save your self time and headaches with other bike shops and just come here you will not be disappointed.
Nice friendly people and their knowledge of items that they have and sell.
Had a great couple of recent experiences with Trail Head! Lars and his team are awesome, super knowledgeable and super friendly. They have a great selection of bikes in stock, and lots of parts to lust over. Thanks gents!
Everyone is nice and friendly. However:I sent my road bike here several months ago for tuning. Though they do not have much experience with road bikes, they took the job and spent relatively long time on it. They changed cable and tuned my bike. However, not long after, I had to send my bike again for tuning since the bike sounds eventually louder and weirder, but this time I chose a shop specialised with road bikes. They told me that the cable inside my bike was crossed and it was not well tuned last time.If you have a mountain bike, maybe Trail Head is for you. But if you have a road bike, you probably want to find someone specialised in road bikes other than here.
Helpful group of guys, definitely one of the better shops in the South Bay.
Relatively new Bike shop in Cupertino. Visited here to change the tube on my not so expensive bike. Friendly staff. Shop was busy. Very nicely arranged. Lot of Mountain bikes in the shop.
Awesome customer service, super friendly and knowledgeable. Im from Fremont and Id take the drive to buy my parts.
We came into the new shop for a demo yesterday and the staff were very helpful and easy going. Not the cheapest demo ($90) but definitely not the most expensive. ($150 elsewhere)The shop is actually worth going to just to look around, it’s definitely the nicest shop I’ve ever been to. The displays are beautiful and the shop is devoted to mountain biking so you do t have to sift through road or hybrid bikes to get to the real candy.
Have ordered a few parts from them, had them install upgrades on my stumpy, and use them for to buy my standard maintenance stuff like sealant, chain lube, etc. Awesome place, wish I had found them when i was in the market for my bike.Highly recommended, super great guys that work there.
The staffs there are very patient and kind. I got my bike well repairing. Thank you, Scott😊
A real bicycle store in an era of online shopping. Please support this local amazing establishment. The people here are honest bicycle people and really know their stuff. Friendly service as well.
I have been lucky to find such a dialed and readily available (products, info, education and events) LBS such as Trailhead. Have had exposure to at least 8 different shops, this one had me put on the brakes and look no further. Sat down with the owner and shot the $h!t with him, getting great education, advice, and updates on MB geometry and suspension not knowing Lars was the owner, THEN had the privilege to ride with him and watch him shred for a Lee Likes Bikes class, and can that guy shred! They always have the parts I need, they give me education on how to install or improve, and even ride. Old shop was very nice, new shop is very sexy, great selection, good price point, and bike selection is very tempting. Always helpful, well known throughout the bay area, give back and support the community, all around awesome shop!
These guys are amazing! I came here to get a bike rack. Not only did they give me a good price on it, but they also helped me install it and explained how everything fits.
Excellent customer service from Cooper! I went in looking for a bike that I was looking to take for a long ride and he knew exactly what I should be getting despite them being mostly a mountain bike shop.I was able to test ride some of their bikes and they gave me a few tips and suggestions. Highly suggest this place for great customer service. Thanks again Cooper!
Passionate local business. They love bikes and they love helping people get the right bike. Nice store for beginners and for us core mountain bikers. I have had help from several staff members in sales and service. I have a hard time recommending one employee over the another because they were all equally knowledgeable and awesome.
So this is not going to be like any other review you have ever read because quite frankly, I don’t write reviews and I don’t plan on writing another one but I thought these folks here at Trail head Cyclery deserved a review so. You ready hang on here it goes Trail Head Cyclery is not like any other bicycle shop you’ve ever been too the name says it all Trail Head Cyclery it is a mountain bike shop and these guys know their stuff. They live eat and breathe mountain bikes. If you know what you want they can make it happen. Go see Cooper he’s the short guy with red hair and a butch haircut or go see Lucas he’s the tall lanky guy with wild hair. If you know what you want, these guys can make it happen! my bike is featured on their website under custom builds, it’s the transition smuggler, so enough said. If you know what you want go and get it! because no one‘s going to do it for you but! these guys can help you get what you want....peace out
Awesome service. Friendly staff. I went there to replace a tube for my son’s bike. Got it done quickly at a reasonable price (much cheaper than what I paid the first time at a nearby shop (evolution).
I continue to use Trailhead even though I have to drive out to their new location - absolutely the best techs and gear - great variety of bikes and everyone working there is a rider and gives great advice.
Just had the forks serviced on my Nomad. Everything done professionally and on time. Their new system keeps you in the loop and lets you go paperless too. Great to see the crew and thank you all for the great service and for getting me back on the road!
Needed to remove a fixie cog, they did it for free.
Knowledgeable, friendly and helpful - my go-to place for mountain biking.
Got a flat tire repaired here . They did the job in 40 mins. Great service and friendly staff.
Trail head is a great local bike shop for anyone looking to rent, buy, or repair a bike. They have great community involvement, hosting one of the only Bay Area Trail Days around...which they also have great deals at. I bought my Specialized Stumpjumper at a Trail Day event and got tax off (like 10% in the bay!).My first experience with Trail Head was actually for a bushing replacement on an old 2008 Specialized Enduro shock. When I walked in the mechanic basically dropped what he was doing to help me out. The mechanic had new bushings in stock and got me dialed in
New store is off the chain! Well, in this case its on the chain. So much room to admire all the new product, and all the display areas are well thought out. Kick back lounge area upstairs just waiting for beer thirty to roll around (count me in). And get this, electric bike stands at all mechanic stations,. What?!Looking forward to many days ahead in this shop with this crowd. You guys (smash) rock!
It’s Filippo here! Best shop in the world, never seen something like this one!Rented two demo bikes and went to Shred the GNAR in Soquel flow trail, so great! I’m from Italy and I got surprised by the kindness of Lance who served us... Jason the mechanic Is absolutely the man! Kevin so kind too.Absolutely 120% recommended!!!
I love this bike store. Their repair so is excellent. Fast service for a flat tire! The staff is kind and helpful.
Been here a few times for tune-ups, cleanings, and tire service on my 20 yr old Gary Fisher. They have a super friendly staff, that are very knowledgeable, and they have reasonable prices for service. You can really tell these folks love what they do.
If you’re into mountain biking, this is the place to go. The mechanics know what they’re doing. They have an excellent assortment of bikes (Ibis, Yeti, Specialized, and a few niche), a top-notch demo fleet and decent policies, and they are loaded with local knowledge. It may be the best shop in the Bay Area.
Great service. Courteous and helpful staff.
Best bike shop around town
Best bike shop in the area, hands down.Here to help, not sell you stuff. If youre into (mountain, gravel, adventure) biking, actually interested in learning and bring self sufficient, these guys will help you out, every time.
One of the best Trail bike shops in the Southbay. They know their stuff and can make great recommendations. They are a little on the expensive side, but well worth their knowledge. Owners are all bike riders. They have a great selection of Specialized, Yeti, Intense, etc.
One of the best bike shops in all of the Bay Area. Ive been shopping here for almost 20 years. What is unique is that the staff is very knowledgeable and they almost always have that hard to find bicycle part that nobody else ever seems to carry. On top of that, they have the best Mountain bike demo fleet I have ever seen. Go check them out.
Great place, very knowledgeable staff. Always helpful for hard questions.
Bunch of good guys, very knowledgeable and friendly
The go-to shop for all-mountain and downhill mountain bikers. They have all the latest bikes and parts and are very knowledgeable. Lars, the owner is a racer, rider, and parent, and runs a great shop. Ive purchased several bikes from them and all have been great!
Been there multiple times for different stuff. The staff is extremely competent and friendly. Owner-operated and well-equipped. I always found what I needed and if they dont have it theyll call you and follow up. 👌🏻
Very friendly service.
I bought a Specialized Camber Comp 29 from this shop a couple of months back. I didnt get the time to write a review until now. I had no issues and a great experience while buying the bike, though I would have preferred some more inputs on how to pick the right size etc.After a few days of riding the bike, I didnt really enjoy it. So I called and told them I wanted to return it. I understand the shop will try to convince me to keep it. However the convincing seemed excessive to the point that it was overbearing. I really didnt like it so I wanted to look for other options. Also like some other shops they werent offering free lifetime tuneups after buying the bike.Generally shops have a 30 day return policy. For me it was a few days only. I understand some shops also charge a storage fee, since there was labor involved. But this shop told me they would charge a whopping $500 if I return the bike. That totally seemed unfair. After several calls with the owner I finally gave up and sold the bike on Craigslist. Ended up with Santa Cruz 5010. Absolutely love the bike...I am sorry but I did not have a great experience and would not recommend this place.
Update again: I received email from Las on 11/5/19, he explained theres error in the work order and refunded me the duplicated charge, also apologized for the not so good experience I had to go through. I really appreciated he took time to make things right. Also I do have good experience with other shop staffs in the past so I adjusted the rating and review.I dropped my Ibis ripmo to install new shifter/cable housing and cable a week ago, plus rear derailleur adjustment. I tried to explain to the staff the internal routing seems have issue because the cable housing will stuck in chainstay near bottom bracket (ripmo has molded tubes for internal routing so basically cable/hose can run through without routing tool), he then rudely interrupted me and started talking about internal routing requires fishing cable though and how yeti bike internal routing works etc. To be honest, I’m not a yeti owner and I really don’t care about that, I just want to let you know the issue I had and maybe get some insight from you why this happens since I think trailhead cyclery must have a lot experience with ripmo as a big ibis dealer. So when I tried to explain my bike doesn’t require fishing cable and my concern, he interrupted me again and basically expressed “you screwed up that’s why you’re here, so shut up and leave the bike”, of course, in a slightly more polite language.At that point, I was thinking that’ must be the worst bike shop visit in my life until he give me the estimated cost: $160ish ???? Really, for install new shifter/cable housing and cable, plus rear derailleur adjustment??? The only part needed from the shop is probably some housing, so let’s say install new shifter/housing/cable, $30?; install new chain, $20? Adjust rear derailleur $30? Assume you charge me $10 for housing, I’m just really curious how did he come up with the number....Update: picked my bike today and heres actual charge: $20 for install chain (kinda reasonable), $20 for 1 feet of cable housing (really?), $45 for install shifter; then a separate $58 for install shift cable/housing/adjust rear derailleur... well I would think when you charge install new shifter for $45, that would include install cable and adjust derailleur already, but obviously for this shop its not, for $45 they literately just mean clamp your shifter on handlebar....When I questioned the charge, what I got is Unfortunately thats the economy.Anyway, really upset.
Amazing shop! Most knowledgable, friendly staff. Awesome selection. Killer new location . Get in here!
Caring staff that all love to chat about biking. Now in new location from San Jose to Cupertino. Good looking shop and bikes
The new store in Cupertino is one of the best bike stores I have ever been at. Same great Service.I have purchased 3 bikes in the last 10 years. All very high end and built to my specs with Lars help. Lars is the owner. Customer Service at Trailhrad is #1.
Amazing mechanicsUpdates— went back several times.Very helpful w figuring I out builds. Especially when trying to match old/new parts.
Best bikes, gear, accessories and service. You cannot find better anywhere in the south bay.
They were very accommodating and got me into a carbon fiber demo that worked perfectly for the trails. They know their bikes well as many of the employees ride the various bikes on the surrounding trails. I would definitely use them again. Dave Riley
These guys are really great. They offer very friendly service, know their stuff, and support the community. Great shop and people!
Bunch of good guys, pleasant to deal with.
Great bike shop
The best mountain bike shop period. Lars and his staff are the friendliest, most knowledgeable bunch of guys out there and their new location is absolutely fantastic.
Said they didnt have any appointments available for a full month. Wish they had told me when I called instead of waiting to do it when I walked in. Wouldve saved me a lot of time. Not coming here again.
Amazing people! Super friendly, helpful, and honest. Love the new bike!
One of the best shops in the San Jose area, all the guys there are enthusiasts and know local trails to enjoy. The service is on point aswell, bleed my brakes and had new chain lubed and installed, and dont mind showing you how to do the work yourself if your new to the hobby (LIKE ME).
An absolute delight of a store! All because of a professional, knowledgeable staff who wants to satisfy customers expectations, not just make a sale!
Best cycle shop in the whole South Bay - if not the whole Bay Area
Quincy is the man 🎉
Ive been going to this store occasionally for years and have always had a good experience. I found the staff very friendly, knowledgeable, and efficient, sometimes doing small repairs immediately and at a reasonable cost.
Need a repair? Cant find odd part? Need some advice? Want a great bike? This is the place.
Its the only BADASS mountain bike shop in Northern California. Great staff, great service.
Had a kids bike flat tire repaired today. Very friendly staff. Had the fix done in 15 minutes. I contacted another bike store and they needed 24 hours to do the same job. Will go back.
These guys really know, ride and race their bikes and can help you choose the parts you need to build your rig. They have competent mechanics on duty with reasonable rates. They also have demo days where you can ride select mountain bikes (xc, f/r, dh) at Demonstration Forest. They are one of my favorite bike shops in the Bay Area.
I wanted to share a story with all of you when i was 13 (im 33 now) a friends mother got me a bike from your shop .... She told me to take care of this ... It was about an 800$ bike .... I still have it to this day it is the best bike ever .. It even gotten stolen once and i got it back i will cherish it always ..
Great customer service. April helped my 5 year old find a bike that worked for him.
New Location, same service, worth the drive
Fantastic shop, extremely helpful and knowledgeable. Reasonable rental prices.
Cool bike shop. Friendly customer service!
Great crew, top service and good prices
Great local shop
- Address:20301 Stevens Creek Blvd, Cupertino, CA 95014, United States
- Site:http://trailheadcyclery.com/
- Phone:+1 408-369-9666
- Bicycle repair shop
- Bicycle rental service
- Bicycle Shop
- Monday:11AM–5PM
- Tuesday:11AM–5PM
- Wednesday:11AM–5PM
- Thursday:11AM–5PM
- Friday:11AM–5PM
- Saturday:11AM–5PM
- Sunday:11AM–5PM
- Curbside pickup:Yes
- In-store pickup:Yes
- Wheelchair accessible entrance:Yes
- Quick visit:Yes
- Debit cards:Yes
- NFC mobile payments:Yes
- Credit cards:Yes