They made my experience wonderful. I will never use anyone else but them. Weve used them 3 times this year, sadly, but they made it the best experience weve ever had. Love this company..

Their customer service is the best! Richard kept me informed almost daily about the progress of my truck. His professionalism and polite personality was outstanding.I will recommend Caliber Collision to my family and friends.

They kept me informed about the status of my car often and had the repairs done in a very reasonable amount of time. My car looks fantastic. Extremely happy with the service they provided!

Took my vehicle here to get a quick assessment for USAA and planed on using a different shop. When the service rep walked out and started going over everything, he went above and beyond to assist me. This coupled with the professional way he went about it sold me on giving the repair job to their company. Overall they kept me well informed and updated on my vehicle at all times and it was hassle free. If this is how they treat every costumer id recommend them to anyone.

If I could give this shop a 10 star rating I would! Service was great, the people are nice, and they did an awesome job on fixing my truck! They also kept me updated regularly on the status of my vehicle being repaired and had it finished almost a week early than the estimated finish date. My truck actually looks better now then it did before I hit the deer. Which makes me kinda happy I did hit that deer lol. I would definitely recommend this place to any and everyone! Thanks for doing such a great job!

Fabulous service by Eric Cocchiaro and great customer service from Richard. Definitely top notch!

This was full service from the moment Caliber Collison (Richard) looked at the damage. They took care of everything including returning the rental car. Professional. Pleasant. Reasonable expenses for the work. Excellent communication. Fast turn around on the work I highly recommend this company.

Caliber has performed collision repair on two of my vehicles. Both times the work was exceptional with both quality and on time performance being exemplary. Best of all the Caliber Collision in Culpeper service manager Richard provided one of a kind support and status of the repairs throughout the process. Caliber and my insurance company USAA are the world champions in auto insurance and repair. I have been a USAA customer for almost 50 years and I wouldn’t use anyone else for auto insurance and Caliber for collision repair.

My car was looked in 1 day and deemed totaled.Fast service.

The work was good but the experience not so much. The fact that I came to pick up my car and it wouldnt start and they apparently felt it wasnt important to mention they had jump started it multiple times while they had it because it wouldnt start. I had no issues with it starting before I dropped it off. Im pretty sure someone left something on or something occurred to drain my battery but they claim it was just a bad battery and no fault of theirs. Ok if thats the case why didnt someone pick up the phone and tell me it wasnt starting and bring it to my attention. Just got really bad vibes and felt my concerns were just dismissed.

Deer o Deer thanks to this place for always making my baby look new again 💕

2019 Toyota RAV4 rear quarter panel damaged in parking incident. Caliber Collision restored like-new!

We have no complaints about the work done or service, considering a new bumper had to be ordered and considering the shortage of parts in a lot of places, and the fact that there is a local caliber location made process a whole lot easier. Thanks,,,

Customer service “makes or breaks” a business. USAA INSURANCE and Richard with Caliber Collision of Culpeper, Va absolutely “MAKE” this the only choice for quality auto body restoration!

Caliber Collision’s work was absolutely the best, from their quality work to customer service! Stephanie & the entire crew went above & beyond my expectations. I would recommend them to anyone in need of quality collision work for their vehicles

The service was impeccable from start to finish.

I could not be more happy with my experience! My car is beautiful! Staff went above and beyond with their service. I cannot thank you enough for the incredible service

Great service. Professional and efficient staff. A quality repair. A+

Another high quality job done on my 2011 Toyota Sienna by the folks at Caliber! Fit, finish, pint quality, and cleanliness of car when I picked it up were excellent! I hope I dont need anymore body work done to my van but if I do I wont hesitate to take it to Caliber of Culpeper VA!

Omg My 2013 Honda was mess up but Caliber Collision did amazing job to her she look great I will definitely recommend I would like to thank Mickey for staying in touch with me thank you all so much for making Diamond look awesome

They absolutely strive for customer satisfaction! Having dealt with them business to business, when I needed a collision repair they were the first call! I know it will be right or they will take steps to correct anything I dont like.

Great experience as always. Great customer service and constant updates is always a huge plus and their work is always perfect!

Caliber did quality work, they were fast, professional, and made the repair process as convenient as possible.

These guys went above and beyond to ensure I was happy and got everything I wanted. Richard was just amazing! That guy was continually asking if there was anything we needed done, anything extra we wanted, anything. When we went to pick it up we saw a bit of imperfections near the previously damaged area that may not have been from the accident and we didn’t mark it prior to Caliber fixing our car. Richard said, no problem and ran in to get a buffer and compound and fixed it there on the spot. This place is awesome.

I have used Caliber twice now for repairs following an accident. Both times they were very professional and friendly! The work was completed early and correctly both times as well! I have no complaints and would recommend them to anyone looking for bodywork and paint. I can’t say how they are mechanically as I have not needed that service from them. I would feel safe in saying that would be handled as friendly and professional as well!

Great customer service .These great folks at Caliber Collision even cleaned my entire truck interior and exterior at the completion of my repairs .Thanks again and theyre highly recommended for all your collision needs .

My experience couldnt have been better. The estimate was prompt and professionally given. The staff was friendly and knowledgeable. And, the job they performed on my car was beyond reproach.They even washed and vacuumed it.Go here for any kind of body, paint, or structural need. You will be well treated and your car will be repaired correctly.

Caliber Collision is very easy to work with and the associates are knowledgeable. They kept me informed while my vehicle was there. Check in and out is quick and efficient. The facility is clean and welcoming. Parking is plentiful. I would recommend this business for your collision repair needs!!!

After my 2008 Ford Focus bumper was hit I was looking around for places that would not overcharge me to get it fixed. I went to Caliber Collision and Richard Gregg came to look at my damages and came right out and repaired it. I was extremely grateful and will return back there for other services in the future!!! He was nice and professional. Can not thank him enough! Go here you will not regret it!

Extremely courteous and professional facility that did quality work.

Best customer service I have received in quite sometime.Our service advisor Richard kept us updated daily and the ladies in the front office had me laughing so hard making sure to make me feel at ease about my first accident.Everyone involved made this a truly positive experience.Our car looks great and the wash job was the cherry on top.Thank you ladies and you have a blessed day also Richard.Highly Highly recommend Caliber Culpeper!!!!Thank You again.Pamela

Worst customer service ever. Don’t go here they will take your money! Better off fixing it myself !

Very fast service. I was not thrilled with the customer service in the front. I sent them a survey.

This is the second time we have used Caliber Collision and both times they have done great work for us. The customer service is excellent and they were on time with all the repairs.

I hit a deer and they made her look brand new and got it done in a week and a half! perfect! Kept me updated everyday via text the whole time and very friendly.

Our son was in an accident and our insurance company recommended Caliber Collision in Culpeper VA for the repair. I am so impressed with their standard of care and am grateful for Mickie for her attention to our situation and keeping me updated on how the repair was going! I cant recommend them enough! I would give them 100 stars!

Great Staff especially Jackie !! Happy they worked on my vehicle I would recommend everyone go there !!

This morning I brought my car in to repair a dent in my front passenger fender. I spoke with Richard to get a repair estimate. Instead of telling me this would be an expensive repair. He came back and cleaned the scratch and bad paint off of the car and said NO CHARGEThe most Honest collision shop I have ever seen.Thanks Richard

TOTALLY satisfied with my experience. Very professional from the beginning. Repairs were flawless, you cannot tell there was any damage.

Professional and friendly staff, beautifully done work. Its like the accident never happened.

Had to get my car fixed, I believe her name was Jackie was a tremendous help. Will definitely be recommending to friends and family because her. Great customer service. Will be back!

Great place and GREAT employees. Very clean and professional. Highly recommend!

Excellent customer service and highly recommended.I have used them now three times in the last 4 yrs

My mother took her 2000 Toyota to Caliber and they were very professional and helpful. The repairs exceeded expectations. There was an issue that was totally her fault as a gallon of milk had been left in the trunk and Treavor Bates and his staff cleaned up the mess and smell. This was service beyond their responsibility. Thanks

Everyone at caliber is very professional and polite. I won’t go to anyone else for problems with my car. Thank you Caliber!

I was so amazed by how nice everyone was and how quickly I got my vehicle back. Mickey kept me updated so I knew exactly what was going on each day! Very satisfied.

Great job ! Love the work it’s like nothing happened! Mickey was amazing ! Great service from Jackie and Stephennie were amazing too !!!! They are so friendly very woman friendly shop !

Caliber is a very professionally run business. The service is top notch. Staff is very attentive to the customers needs. I would highly recommend them.

Absolutely AMAZING. Great & honest customer service and perfect body work, I couldn’t be more happy with how my car turned out. Definitely recommending to everyone i know!

It’s like it never happens ! Mickie was great ! The work was beautiful .

They kept my daughters car, never even fixed the damage poor place to take a vehicle that was in an accident ...

I have an Audi Q5 and the headlights needed adjusting so I called Integrity Auto. The receptionist told me to take it to an auto body shop for some reason. Made a quick and easy appt with Caliber and they readjusted them in under 10 min! Easy peasy! Excellent customer service, would definitely return if needed!

Their service was above and beyond. They keep you informed. They are timely in their turnaround. And their customer service is outstanding! Would totally recommend. They treat you like family and your car like its their own.

Nice work with fast turnaround. A+

Isnt a bad thing I could say about this business. They are some stand up people. Made my car look brand new!

Ive had my 2018 Mustang repaired twice here. They have excellent service and keep you updated with the progress of work on your vehicle. When its done the car looks like its straight from the factory. I will always come here for all my autobody needs.

Superior Service! I dropped my vehicle off on Wednesday morning and it was ready for pick up on Friday! Looks like new! In my opinion they went above and beyond. Thank you!

I had a great experience with caliber collision in Culpeper. The service was excellent and staff was very professional! Would definitely recommend them!

Ive been taking my cars to this repair shop since 2009. The work and craftsmanship is phenomenal. I am very particular and they always get it done right! I recommend Caliber to all my friends and family.

Treavor was very professional and helpful. There was not a wait at all and they are the BEST IN CULPEPER. THANK YOU ALL SO MUCH

I was impressed through the whole process. The facility is clean and organized. The employees are knowlegable, friendly and very competent. They were extremely efficient and responsive. My car looks better than new, and I loved picking it up vacuumed and cleaned! Thank you!

Recently came in for a quote and before even getting my quote I spoke to a Blonde haired lady at the front desk who was extremely nasty and rude. She had somewhat of a deep voice, not sure of her name but I could briefly describe her. I asked to speak to her manager and she claimed “no manager was available”. They lost me as a customer due to her nasty attitude. I will not be giving them my business. They need to get rid of her before I consider using them.

Staff were professional and easy to work with and provided quality service and work.

Great service. Not sure why you need to book 2 weeks in advance for a 10 minute quote. But good friendly service.

I realize there are other cars that are in need of service and Im sure many people waiting for their car to be fixed, however, we have yet to receive our vehicle after being told it would be done in a week. It has now been three weeks. And every time we call to ask when we will have our vehicle they say they will have it fixed by a certain deadline. Three separate deadlines have come and gone. We will not be coming back to Caliber Collision and have been very disappointed in our experience.

Great place. I always tell anyone who needs body work done go there. They treat you like roalty.

Apparently there was a miscommunication regarding my appointment time. I arrived a few minutes early for the 1:30 appointment time I thought I had. The front desk employee entered an office and told another employee that I was there for my appointment. The female employee exited her office and proceeded to tell me that I was late for my appointment because it was at 1. I told her that I wrote the time down as soon as I was given it, but she proceeded to tell me that I was wrong and the appointment was at 1. I was visibly ticked so she offered to photograph the damage and email it to me. I declined the offer and left. It should be noted that the employees were sitting in their offices and there were no customers in the waiting area. The employee that was supposed to help me was chatting it up with a male employee standing outside of her office. I will not take my business to this branch of Caliber Collision again.

They just flat out do a great job. And, they keep you upto date on progress

Awesome service and kept me in the loop while dealing with insurance.

Great job

Experience was awesome! We used the Geico Auto Express Repair program and chose Caliber Collison. The staff was very polite and knowledgeable. They kept me informed with the process from the moment I walked in the door through to the end. Great response time as well!

Professional, courteous, priiiicyyyy, big corporation body shop, its the new norm.

Car looks like nothing happened. Perfect paint match and professional service.

They kept me informed about what was going on with my car

Superior customer service. Not only was vehicle finished early, they washed and waded it. Wonderful treat in the middle of a wet nasty winter.

Very professional, quick service, accurate, knowledgeable, great work. Second time here and very satisfied again.

They do great work the facility is clean they work fast they are organized and very professional !!! Thank you so much.

We have used Caliber a couple of times and they are professional and courteous. They are great about keeping you informed of the status of your car, and quick to get the work done without sacrificing quality!

Great customer service awesome communication through the process and the repairs have been top notch

The service given was outstanding and done in a timely manner. The staff kept me updated and in the loop at all times. 5 + stars!

Great service. Friendly people. And good quality work

I’m not sure where to start...My son got in an accident on January 12’th when it was snowing on his way back from work. He is fine but the car suffered serious damage to the right front tire and everything behind it. We called our insurance company and had it picked up. I wanted to have it towed to the dealership and would have done just that. However my insurance company recommended I used their preferred partner at Caliber Collision so that’s where we had it dropped off.Today is the 13’th of February and after countless calls and four missed “worse case scenario”, deadlines my son is finally driving his car again and I get my car back. The service worker I we were a given was Richard and as far as I am concerned should be fired. Like I said this man blew through four deadlines and acted like I was my fault when finally confronted. Our growing concerns of Caliber Collisions ability to fix my sons brand new WRX were real and his only excuse was that neither my wife nor myself came down to check on the car. My son who has my car to go to school and work with is eighteen and more compitant than their entire staff was the only person from my family to check on him. From this I had to infer that it was my job to go to the shop every day to make sure he did his job? Keep in mind I don’t have my car Monday through Friday and there are closed on the weekends. It is also thirty miles from my house, so no I did not go down until I had finally been pushed to my breaking point.It turns out the two things we were waiting for was a simple alignment and a new rim. Now anyone who has had to wait for an alignment knows it’s about a two hour job, so I usually would just wait in the lobby for it to be completed. Unfortunately it took a Caliber Colision a week and a half to complete even this simple task. When the alignment was finally finished they must have realized that they still hadn’t ordered a replacement rim for my sons rear wheel. I checked and although it was in the original estimate he never ordered it, nor did he notice that it still needed to be replaced. He ordered two tires, why not two rims?The shop manager finally got involved after I called USAA and made my first complaint about a week ago. I just got off the phone with them again about the rim. I let my insurance company know that their preferred partner should not be preferred at all, and instead should be added to the blacklist of shops that won’t receive any more wrecked vehicles from USAA. My son gave the shop manager a chance to make it right and asked for a discount on the $500 deductible. He even made me promise that if he got the discount I wouldn’t write this negative review. I’m guessing you know by now how he took care of my son.If I could give negative stars I would. From start to finish this experience was the worst I have had with a repair facility. Give them your business at your own risk. I for one will be calling the Better Business Bureau and fililing a formal complaint.

They do a great job. And are very nice and friendly.

Work was done quickly. Car looked great when it was finished. Very professional.

Took great care of my car and completed the work ahead of schedule

Car looks and runs brand new after almost 10k worth of work. Great work and great customer service.

I picked up my Rav4, I found it to have overspray on my wimdshield and lights. When I returned to the shop the young lady tried to say it was that way prior to arrival. Omg. I guess the chip in the doorknob, was suppose to have been there too. NOT!!! I wash my car myself. I know every inch, nook and spot. You basically called me a liar. I didnt rush you to do the work, why such a sloppy, careless job?

If there were 10 stars I would give it to Calliber. They treated me like i was their only customer. They did an awesome job on my BettyLou (Versa). The staff kept me up to date on every step of the repairs. They even washed my car, something I havent done since last summer. I would recommend them to anyone.Caliber YOU ALL ROCK!!Thanks

Great service and staff.

Theyre good explained the work beforehand and set clear expectations. I wish more shops work this way.

Fiances vehicle was in accident, they did a fantastic job! Cant even tell she was hit

Fast and friendly service. Vehicle looks brand new again!!

Great service great folks

Top notch place!

Fast and efficient

Excellent

Excellent service. Very punctual.