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GameStop
1125 S Illinois Rte 31, Crystal Lake, IL 60014, United States
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GameStop
Comments
Mr
Review №1

I purchased a faulty MicroSD card and they replaced it no questions asked when I called them. Extremely professional and they always have what I am looking for.

Jo
Review №2

Very clean store and really nice associates. The new people and the lady running it. You guys do a good job.

Pa
Review №3

Was calling to see if the website was correct in having a Yoshi thing for my daughter. They hung up on me twice. Bought it on Amazon.

St
Review №4

Not enough selection of games on the shelves...+/- 20 most recent titles for the latest generation of consoles and a bunch of overpriced plastic toys...where did a the games go GameStop? An all the hard selling by the staff for protection coverages and annual pro membership is obnoxious...

Je
Review №5

For GameStop what should I say about GameStop I go in there at least twice a week as I have two children and an old man that games. Their selection is okay their prices change like the weather so 1 game you would be interested in today would be twenty bucks today and then $50 tomorrow so as far as the price fluctuation that kind of sucks but overall I mean as long as you sign up to be a premium member you can get decent prices all the time. They have started offering the $5 a month coupon for anything off in the store when you sign up to be a premium number so thats nice

Ge
Review №6

Still holding on!! Stop in & keep the gamers going..super friendly staff, great selection.

Sc
Review №7

I always buy games at Gamestop over box stores because the folks that work there can give you real knowledge and opinions.

al
Review №8

Good people, lovely manager.Although they replaced my sons broken Nintendo Switch really quickly, I was kinda disappointed that I had to pay an extra 34 dollars and change to get a brand new unit, instead of used or remanufactured system even though I had a warranty, and they didnt have any used or rebuilt systems in the store.It seems as though they could have let it slide considering weve only had the system half a year and Ive already had to pay to replace the joypads, and a power supply for the first unit they sold me.Im grateful to get the switch, but Im not cool with having to pay another 35 dollars on top of the warranty I bought for the first system and the joy pads and a new power supply all in half a year.

Jo
Review №9

Green haired girl and afro curly haired man ignore customers

to
Review №10

When ps5 pre order released I was on my way in and to save some time I called (7min) away and was puy on hold righy away needless to say when I pulled up store was empty and 2 employees were just standing there this girl that answered was twirling her thumbs doing nothing i walked in and she said they were sold out..looking around the store I could tell not one went to any customer..

na
Review №11

Employees here are there to help you navigate the sale of all your old video games, consoles and accessories. I have had great experiences all 3 times I have been here with the kids. Used games have much more reasonable prices than new. The new pro account has perks also. Nice friendly people here.

Ul
Review №12

Just a quick in and out no unnecessary bull$#*+.

Er
Review №13

Garret is the store manager and one hell of a great guy. Normally I go to the Algonquin store on Randall rd but occasionally come here for recommendations or a friendly chat with one of the nerdy and knowledgeable employees.

Mi
Review №14

Let me tell ya this is the sloppiest game stop ever. Employees are lazy and hang up the phone when trying to do curbside delivery. You can see them inside on their phones hanging out. Grade A garbage. Can’t wait till they’re bankrupt

De
Review №15

Quick in and out... unfortunately they didnt have what was needed but they ended up pointing us in the right direction and eventually we were able to find what we were looking for without having to order it online. So all in all pretty helpful, will consider stopping again, keeping in mind that they stock newer systems generally. Thank you!!!

An
Review №16

My go-to Stop in the area since the one on 14 closed down. Good group of people that work here and are always friendly. Picked up my copy of Breakpoint on their 9pm release night and had no issues. Clean store as well.

Cu
Review №17

Called and asked if they had a nintendo gamecube adapter. They said yes. Got there and all they had was a 3rd party one that they advertised as working on pc and the switch. Nyko gamecube adapters DO NOT work on pc, they are incorrect and a simple google search would prove this

Su
Review №18

Wish I got her name, but called yesterday (9/26/19) to ask about an issue with a game that I tracked as being later than I paid for and there really wasnt much she could do, but she was the NICEST person! She gave me ph#s to try and could tell she was actually interested in helping me and felt bad I was having an issue with calling customer service. GameStop always has friendly people, but for sure she was one of the best!

St
Review №19

Extremely rude “redhead” that works here should reconsider working in retail since she doesn’t possess customer service skills!!

Ma
Review №20

Very knowledgeable staff and clean, great prices,

Dy
Review №21

The comment or below me is absolutely wrong. Nyko works with Dolphin, and the employees at said GameStop are always extremely friendly and explain the ins and outs of every product.

Cr
Review №22

Friendly, quick, and efficient staff.

Je
Review №23

The people here are the best. They are the reason I drive so far to come to this specific gamestop.

Lo
Review №24

Awesome place! The people are so nice and I feel like I spend most of the time chatting!

ad
Review №25

Workers at this location are really helpful folks. Better than most I have been too

Hu
Review №26

Workers talk to you like good Friends. Makes shopping there easy and comfortable

Ma
Review №27

This is my go to Gamestop. No matter who is working I get my questions answered, get honest opinions, and a good conversation. Ive gotten some great recommendations as well that I would have never tried if it werent for them.

La
Review №28

The guy helped my husband I he was awesome.

Je
Review №29

The man there was very kind I was looking at assassins creed 3 remastered and assassins creed origins he told me which one he thought was better and when I asked he told me about the modern warfare coming out in October buti ended up getting assassins creed 3 he told me have a nice night I said you too and it was a good trip to gamestop

Cl
Review №30

Well you got all the games you need

Da
Review №31

Amazing service and they can answer any and all questions you might have. 😎

Da
Review №32

Nicely organized. Good for accessories. I buy most games digital through

Th
Review №33

Stopped in to see what used PS3 gems I might have missed and walked out with some great picks. Was impressed by the knowledgeable staff - how many game store folks will still remember and want to feel out with you about old and deeply obscure PS1 games?

Jo
Review №34

This is the best game stop! The Staff is awesome!!

Na
Review №35

It was very good the staff there was joyful even though it was busy and they were really helpful they helped me when I was waiting in line they got the stuff I needed in games and then once the games were ready I walked up and pay they got everything ready so that we when we walked up to pay it was done they are really helpful and kind

Ra
Review №36

Amazing customer service! Very friendly and helpful! Clean store!

Ti
Review №37

Will always give you good service. They arent afraid to refer you to another store. Those who work there run a tight ship. No complaints.

Ki
Review №38

Great customer service, called another store and typed info in my cell. My daughters happy!

Mi
Review №39

Awesome group of employees work here making your purchase experience fun and worth every $! Advice, guidance towards the best games and good selection of new and used titles every week.

Ka
Review №40

Very helpful in answering questions. It was busy but was not felt rushed.

1p
Review №41

Garrett is Great !! Super cool, And Beyond Helpful !! Only store I go too. Thanks For Your help man 👍

Ti
Review №42

The employees here are really top-notch ready to take care of your needs.

An
Review №43

Very knowledgeable staff and prowled games are reasonable ably priced.

Ma
Review №44

Love this GameStop. Manager is awesome and everyone is so helpful

Ca
Review №45

Beware the aggressive sales tactics of the staff. Nice place otherwise.

Ge
Review №46

Good people I have gone to other game stops this is best so far just because of staff working there

Ka
Review №47

Amazing customer service and great place to shop

Et
Review №48

I never shop at Gamestop but the times I do I always have great service

Ch
Review №49

Literally could not say enough wonderful things about this store and Garrett who helped me out, answered every question I had, and made my trip into a thoroughly positive experience. I would literally drive past other Gamestops to visit this place again.

Ga
Review №50

Absolutely wonderful experience with Brandy. She was extremely helpful.

Ma
Review №51

Great place but they dont take retro games

Mi
Review №52

I love this place! My son n I are addicted to Mario Brothers.

Ju
Review №53

I love this store some of the best staff around super helpful and friendly people

Ja
Review №54

The staff at Gamestops in general are people who know a lot about games and are gamers themselves.

Ro
Review №55

Always feel welcome.by the staff

Ch
Review №56

Aweful! Max over charged my kids for a used unit. He took in a trade on 3 controllers and a fully functioning xbox live and sold them a USED xbox one with one controller. They paid more money than a new unit sells for. And the new unit isnt reading all games! Totally take advantage of a young consumer (16 and 14). Wish I would have been there, as I was at work. Then when I called to complain, Steve his manager (sure) was rude on the phone, and helped others in store WHILE I WAS TALKING! What customer service. Then when I requested the district manager phone number, he told me he didnt have it. Seriously, what kind of company trains this way? WORST. COMPANY. EVER.

Ji
Review №57

The employees are beyond friendly and willing to help any sort of gamer.

Jo
Review №58

The lady working the counter today was very rude and inattentive. If i could give 0 stars i would.

Ma
Review №59

The people there are super nice and the place is clean.

ja
Review №60

The lazy employee who’s name is Rob refused to look up a game for me (9/2/21 approx 7:30pm) I than asked if he had loose copies and he said no as well. This game stop always is hiring rude employees that don’t know how to speak to customers. If it weren’t for a select few I would altogether stop shopping here.

Ro
Review №61

Employees were awesome and very knowledgeable

MJ
Review №62

Best gamestop in a 50 mile radius! Best staff and very clean.

Ja
Review №63

The staff is helpful, knowledgeable, and super nice. I dont go anywhere else.

Ad
Review №64

Helpful employees. Black Friday shopping was a breeze.

SH
Review №65

They are always nice and respectful. .. helpful as well

TO
Review №66

LOVE THIS PLACE, THEY ALWAYS HAVE THE ANSWERS.

Da
Review №67

Seemed to have the games I wanted

es
Review №68

The staff are very nice and patient, and will do their best to help you figure out what your doing. 👍😁

Br
Review №69

Very nice. Got an amazingly cheap Xbox One s

Sh
Review №70

Always friendly and helpful staff

Ja
Review №71

We couldnt buy grand theft auto you have to an adult that is 17 or older dumb

Ge
Review №72

Such a ripe off

Kr
Review №73

Very knowledgeable and friendly staff.

Ch
Review №74

Mark was super helpful and honest.

Wo
Review №75

I didnt go there, stop giving me notifications for places, I was at Verizon, not GameStop, but GameStop, you get fives stars cause why not UwU

We
Review №76

Didnt have the item they said they had, after a hour drive for a rare collectable.

Ch
Review №77

Manager offered to discount the Nintendo Switch $15 because I could get 5% back with a Target card at Target. He was also very friendly, did not expect this level of service.

Ja
Review №78

Employee with all the chest hair is extremely rude..

Su
Review №79

Nice variety of games.

Ja
Review №80

Super nice staff.

Lu
Review №81

People who work here are wack, brother.

Se
Review №82

Nice and friendly

Kr
Review №83

Very helpful staff

An
Review №84

BEST STOR EVER

Da
Review №85

Good service

Du
Review №86

Pro membership is a must!!!

Ga
Review №87

Pretty cool dudes.

Da
Review №88

Very helpful employees

Bu
Review №89

Get everything i need and answers all my questions but stupid you cant be with a friend purchasing a rated M game unless you both are 18 older

Az
Review №90

Clean store and friendly staff.

Re
Review №91

Good good good

je
Review №92

Nice selection

Da
Review №93

Overpriced

J
Review №94

Friendly staff

Br
Review №95

Friendly staff...

cl
Review №96

Variety of games and odd service

Information
14 Photos
96 Comments
4.4 Rating
  • Address:1125 S Illinois Rte 31, Crystal Lake, IL 60014, United States
  • Site:https://gamestop.com/store/us/il/crystal-lake/3714/crystal-lake-gamestop?utm_source=gmblisting&utm_medium=organic
  • Phone:+1 815-356-8430
Categories
  • Cell phone store
  • Video game store
  • Collectibles store
  • Electronics store
Working hours
  • Monday:11AM–6PM
  • Tuesday:12–8PM
  • Wednesday:12–8PM
  • Thursday:12–8PM
  • Friday:Closed
  • Saturday:7AM–10PM
  • Sunday:12–8PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Delivery:No
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
  • Safety dividers at checkout:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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