I purchased two systems from Mid-American and Im so happy. they are knowledgeable friendly and have wonderful customer service. You will not be upsold for products that you dont need the stores are convenient to get to and there is handicapped parking out front and the entrance is handicapped accessible. I would recommend MidAmerican to anyone who is considering purchasing a central vacuum system or in need of repair of one or in-home service.

I recently purchased the Vroom Retract Vac from this company for Christmas for my husband. We realized that I purchased the wrong vaccuum (I meant to purchase the All in 1 kit) so I called them to ask to return it. I purchased on 11/23 and called on 12/28. They stated that since I was out of the 30 day return period (which I understand but technically 1 business day) that in order for me to return the product, I would have to pay for shipping to return the item (I GOT FREE SHIPPING FOR THE PRODUCT) and reduce the return amount by 6% credit card processing fee (on a $270 vacuum - you do the math). This is such poor customer service. In addition, the sales rep that took my call was not the most pleasant person which made me even more frustrated that I was being CHARGED to return the product. He almost seemed annoyed that he had to take my call because I made a simple mistake. I do not recommend this business solely because of them charging me over $40 to return a product.

Ryan came over and repaired our central vacuum. He new exactly what was wrong and gave me an estimate before he did the work. I would recommend VacuumGuys/Mid America Vacuum to all my friends and anyone reading this. Thank you so much.