Avoid. Ordered parts online and designated a pick up person (my husband). Only store around that had them in stock so he drove out of his way. The email said they were ready for him to pick up. Even said in the email he was “pick up person.” Gets there and wouldn’t give them to him. Said it wasn’t in the computer.Said it plainly in my email. Store needs to update their system or actually trust the customer (who else would be picking up some brakes pads for a specific older car??!)Incompetent employees.Go to the one in Valparaiso.
The employees at this Advance Auto are extremely helpful and down to earth. My new go to auto store!
If there is one thing that has been lost in this business, is experience and knowledge. It has always been the mantra that you find the old guy in a parts store to speak with because more than likely you will get the knowledge needed to get the correct part and the associate will know what your working on. Unfortunately the narrative has changed from adequately staffing with knowledgeable people to filling the position with someone who can breath air and input information into a computer in hopes that you will get the right part to complete the repairs. That is unfortunate.
Brand new facility but the gas cap tether I bought didnt work for my truck 😔
Friendly staff. Affordable parts
Staff was very helpful, even helped me replace the part.
Very friendly people.
Helpful staff.
It was okay um not a fan tho
Extremely helpfully!
I ordered an online oil special with filter. Went into store and he pulled my order but the filter was not there and my receipt said nothing about a filter either. I showed him the add that I clicked on and he said, So. Great manager you have there Advanced Auto.....
My number one place to go for auto needs. I use the perks to get $20 off my next shopping experience. Helpful employee to answer most of your questions. If they dont have something in stock it gets ordered so you can have it the next day.
Service was good and the prices are on par with the other big parts retailers. Its best to compare prices online before going in.
Good service, friendly staff. Prices decent. Good parts place
They screwed up, they took care of the problem, they were apologetic, and went out of their way to make sure the experience was improved.
Got an online item delivered there. The staff was nice.
Helpful staff. Oil is over priced
Helpful and courteous staff. Competative prices and a good selection.
Order online and pick-up in store for good discounts
Its a great place to get parts. My impression is Rus is not customer service centered which makes it challenging.
They seem to know more then AutoZone. Not always but more than not. I know about cars but not everything and they have helped before.
Helpful service and great deals online.
They had what I needed, the staff was helpful.
Almost all the auto parts your car will ever need
Hours posted online are not correct.
Very helpful staff
Very knowledgeable staff
Overpriced and not very friendly, I only use as the last resort.
Good service!
Out of the part stores around, they have the most in stock
Friendly and helpful staff
Fixed it fore now
Had what I needed
Very helpful