J&R Automotive
761 West Ave, Crossville, TN 38555, United States
J&R Automotive
Review №1

I moved to a new area & was nervous about finding a reliable & honest mechanic. I researched and asked around and decided on J&R Automotive. One deciding factor is their 3 year/36,000 mile warranty on their work. They stand behind what they do. That is huge! I couldnt be happier with my experience. It took less time & money than I was quoted & they followed up after a few days to make sure I was satisfied. The best experience I have ever had. Highly recommend.

Review №2

This place was amazing they had my car repaired the same day I took it in, had all my suspension work fixed and alignment done, I will definitely be taking it back for maintenance, they test drove it and looked it over thoroughly. I knew I was gonna pay some money for the year and type my car is but it was no where near what I thought! Definitely a decent price for all I had to do to it! I will definitely be using them from now on for all car repairs they explained everything it needed and even told me just the maintenance work it needed. Very pleased with the work that was done and I have had no issues since I had it fixed and I’ve driven everywhere since then.

Review №3

New in the area and one of my tires was giving me trouble. My car is an all wheel drive so i decided to do all 4 tires. Did not regret it since the tires all terrain looks more beefy. Work was done as soon as my tires came in. Was happy with the look of my car.

Review №4

Billy takes great care of my car and makes sure I am happy with my service. The service team does what it takes to make sure service and replacements are done right.You cannot get better service than J & R Automotive.

Review №5

Great experience at J&R. I had an appointment for an oil change. Work started at appointed time completed in a few minutes. Staff was friendly and informative. They pointed out early wear on rear brake rotors. Some shops would have pushed for immediate repair but J&R said that wasn’t necessary and only recommended monitoring wear and making repairs when needed.

Review №6

Billy was awesome. Got my Escape in on a busy day. Found the problem. Quoted a price without a bunch of addons. Completed the work quickly and professionally at the price quoted. Will use them for all maintenance and repairs. And will recommend them to anyone and everyone who will listen.

Review №7

I dropped off my Acura to have the rear suspension checked due to irregular tire wear. They got me in right away and communicated with me throughout the process. Their assessment and recommendation was spot on. My car was finished by end of day and the cost was reasonable. I was pleased with the service and will return.

Review №8

I was in town visiting family for one day and needed my brakes looked at and a 50,000 mile maintence. Steven and the team let me drop it off in the morning and they were done by 3pm, which was the time they had stated it would be complete. I was grateful for their service, friendliness and professionalism. Highly recommend.

Review №9

We are very blessed by J&R’s professionalism, knowledge and reasonable prices. They recently replaced the transmission in my 2015 Fiat Pop-a customer supplied part. They were SO patient with us during the process and waived an extra install they performed due to a faulty first used transmission. If this review does not help you to select J&R as your mechanic, THE FREE LOANER CAR SHOULD! I drove a loaner for 3 weeks. Life is still happening while your car’s in the shop and J&R made my life seamless as we waited for the right transmission—which works flawlessly so far! Thank you for all you do, guys! -Alana Stanley

Review №10

Very fast and efficient. Great customer service. Even wiped down the interior dash, thought I got into the wrong vehicle! Will definitely be back for any future work!

Review №11

Brought my Trailblazer in for an alignment as I’d just replaced the rack and pinion. They told me that they couldn’t do an alignment because my control. arm bushings were shot. They even kept my work ticket open until I replaced the bushings. Did the work in a few hours. J&R is now my go to repair shop. Thanks, guys

Review №12

The guys at J & R are great. Sam is very professional and accommodating with appointment scheduling and gets you in as soon as possible. They check your car out thoroughly and give you a report on what is needed, however I’ve never felt pressured to get any work done. Any work that they have done for me has been done right the first time and their prices seem to be in line with other shops. Love their coupon program! A great place to do business and I would highly recommend J&R for servicing.

Review №13

My air conditioning in my Mazda quit putting out cold air. I called them and they fit me in in the morning. In less than an hour they were able to diagnose and fix the problem and refill it with freon. Great service.

Review №14

Our car died on I-40 near Crossville, TN on a Sunday afternoon. After getting it towed to Advance Auto Parts for a new battery and finding out the alternator was bad, we dropped it off at J & R for repairs. Sam called me promptly the next morning to discuss the repair and charges. The vehicle was ready late afternoon and we were on our way home - a 2 hour drive. Thanks to Sam and his team for repairing the car in a timely manner.

Review №15

Sam was very courteous and professional. Took my vehicle to them and they let me borrow a loaner vehicle for 3 days then my repair was complete and a fresh oil change. Thanks guys for the good work!

Review №16

Service advisor, Sam was professional and courteous. We were camping at Deer Run and vehicle needed repairs. Sam took care of towing and repaired in a timely manner. Very pleased with repairs and cost. Thank you for helping us while on our vacation.

Review №17

Very happy with J and R car shop! I feel like I can trust them. This is very important to a person who knows just about nothing about cars!

Review №18

While traveling, my A/C failed in 80 to 90 degree temperatures. They were able to service my car the day I called and I had it back that afternoon. Its been weeks since the service and the a/c is still working fine. I highly recommend them.

Review №19

Fast and friendly service, they are very knowledgeable and connected with me to let me know what was wrong and what needed to be done. I am completely satisfied with the work they did on my vehicle and I will definitely be using them again they even checked with me a few days after to see if everything was okay, they went above and beyond to fix my car! Thank you J&R Automotive!

Review №20

We had an oil change emergency on a road trip (oil ran out early, no leaks dont know why), they got us topped off and checked everything out. Really saved our bacon that trip and it just cost a couple hours and a very reasonable fee. Was very happy they were willing and able to help us out on such short notice!

Review №21

Excellent service,, friendly staff. Reasonably priced. Free rental car if you have insurance and a valid drivers license. Love them, very honest

Review №22

Had a shifter replaced in my 2007 Mustang. 30 minutes in and out. Great service. Took time to completely understand the issue. Shared estimated cost before work started.

Review №23

We have been using J&R automotive for over a year now. They are honest, hard working & a capable mechanics Shop for all your car needs! No BS, just hard work. Their customer service is great! We are very grateful to have finally found a Mechanics business we can trust. Check them out today. You wont be disappointed.Rick & Deb Prohaska

Review №24

The new ownership at Car Fix located in Cookeville, TN was great. Bobby was very helpful and knowledgeable about all the questions I had for him. The crew was very professional and helpful also. For a fair price and an honest repair shop you can’t beat these guys. Highly recommend.

Review №25

Professionals. I worked as a wrench in the 50s and 60s on street and drag strip cars. These are the go-to people, they will provide straight analysis and offer practical solutions. Perfect shop for folks who do not understand how their automobile functions, no up selling. An honest shop.

Review №26

Came in for a serpentine belt replacement. Diagnostic was fast and cheap. Friendly and professional service. Steve was quick, friendly, and proffesional.

Review №27

The employees were friendly and eager to help me with my car problem. They performed an excellent job on my car. It did not take them long to fix it. Because of them I can enjoy the air conditioner during this hot summer days. I highly recommend J and R automotive. Thank you J and R. 😃

Review №28

Sam was exceptional. Took my car in for a wheel alignment but had noticed some noises as well. They quickly diagnosed the issues and helped set me up with not only financing but a loaner car to get me through the holiday weekend.Highly recommended by a friend and now I understand why.Will be using them again in the future.

Review №29

I would give this place 0 stars. Trying to take advantage of a single parent. Told me my brake on the right side was locked up and said almost $700 to replace. Got it home, and nope. Just needed new brakes. Wow just wow how pathetic.

Review №30

If you aren’t knowledgeable in mechanics, the price of mechanic work etc or seem like you may not know, don’t come here because they will try and scam you. My boyfriend and I brought our car up because it was having a front end issue, overheating issue, and an oil leak. We get called back with a list of things wrong. Told our breaks were metal to metal even though they had been replaced 2 months prior etc. Billy tells my boyfriend it’s $1,700 in work before tax. We can not afford that so we ask for a small amount of things to be fixed that we cannot do ourselves. Billy calls us back the next day to tell us it will cost $2k before tax to do less work than the list he quoted us $1700 for the day prior. My boyfriend responds “so it was $1700 for a list of things, but $2000 for less than half?” And Billy says “yes sir”. We asked what all was done, they say diagnosis and Bearings. We say we’ll just pay for that and get the car. Billy tells us it’s going to be about $1000 for that little bit of work. My father in law came with my boyfriend today to pick the car up, and had a talk with the manager since they have used him several times before and they lowered our price to $600. We will never use them again and make sure everyone we know doesn’t use it either. We’re a family of truck people, we know how this business works. You don’t scam innocent people. Billy was a sweet guy and seemed really caring, but he didn’t care to try and take as much of our money as he could.

Review №31

After calling multiple mechanics in Crossville, they were the only one with the manpower to get me in the same day.Service was very fast. Prices were reasonable.One of the few places left that know how to operate a business.

Review №32

These guys took care of me and my vehicle in no time. Professional attitudes all around. Being from out of state I was worried at the beginning but they made me feel comfortable about getting my vehicle back on the road. If your car or truck needs mechanical work dont hesitate to see J and R automotive.

Review №33

I had been told at a dealership that my car needed a very expensive repair and they adamantly said that my wheels might literally fall off if I didnt schedule the repair asap. I called and spoke with Bobby, he got my car in the very next morning and told me the cost of said repair, which was half of what the dealership quoted. After looking over my car, Bobby called to tell me that it was not in fact the wheel bearings, I only needed new tires and an alignment. They fixed it in just a few hours and I was back on the road in my car which drives like new again! Thanks to the guys at J & R Auto, I appreciate you!!

Review №34

The employees at J&R are exceptional! They were prompt and got both of our cars on the road again running great 👍Thank you!

Review №35

Not from the area, had my car towed to the shop after swaying heavily on the highway. Car was essentially not driveable and I was 400+ miles from home. The guys at this shop understood the urgency of the matter and worked quickly and diligently to get my car fixed and out in a matter of an hour and a half. I was amazed by their quick yet thorough work. Their pricing also was not expensive at all either. Thank you guys again for all your help.

Review №36

My family and I were stranded in Crossville for the 4th of July. All other mechanics had a 3 to 3 week wait (some refused because I was a new customer). J and R had our vehicle fixed and we were back on the road within 24 hours. All of the staff we interacted with were friendly, professional, and knowledgeable. We are incredibly thankful for their quick turnaround time and quality of job. My Subaru Tribeca runs better than it did before I dropped it off. I would highly recommend this place.

Review №37

I do my own work but certain repairs Im forced to take the truck in to the shop. The ac compressor went out so a full service was needed. They quoted me the cheapest price out of 4 places I called in town. They also were able to fit me in that day, and finished in a few hours! The quote was accurate and no surprise charges when I came to pay and get the truck. (One minor mistake when quoted price, but he called me back right away to inform me he made the mistake and was sorry. Wasnt something I liked to hear, but it happens and I appreciate the call and honesty.) Also I was assured if there are any issues with the repairs to bring it back to them and they will make it right. Very satisfied with the service I received.

Review №38

J & R was very professional and nice. They informed me of other issues with my car, without being pushy about getting the other issues fixed by them. They were timely and reasonably priced. Thank you for your services!

Review №39

Wonderful experience! I was on the road from Nashville to a dog show when my minivan started clinking, decelerating and engine light flashing. I had our two dogs in the car, and barely made it off I-40 to AutoZone, who recommended J & R down the street as a reliable mechanic. They were very kind, professional and most of all, correctly diagnosed the problem and fixed it. They even have me a ride to Enterprise to get my rental turned in! I was so happy that they were honest and very reasonable. My only regret Id that they arent closer to home !!

Review №40

Sam at j & r automotive in crossville was so awesome to us. We had a brake issue and he took us in and fixed our vehicle. And texted us afterwards to see how things were with the vehicle. Just awesome people

Review №41

These guys helped us out in our time of need. They towed us, gave us a loaner and managed to get us back on the road all in the same day after a every long road trip. Best place to call when in trouble. I cant thank you guys enough.

Review №42

Needed A tire mounted on rim, they got me in and out FAST!

Review №43

The problem on 2003 jaguar xk8 was an emergency. I was at the shop at their closing time but they attended to me promptly and fixed the problem first thing in the morning. I was really satisfied and happy.

Review №44

Steven did such a great job on my tires! Definitely 100% recommend them!

Review №45

I can’t speak highly enough of my experience with J and R. We were stranded out of state on the side of the highway with no clue who to call. Thankfully we called J and R - they had a wrecker out to us in less than an hour, and got us back on the road in less time than that, all on a Friday afternoon. The gentleman who took our call and handled everything for us was so kind and caring - I wish we remembered his name. I highly recommend their service. I would give 10 stars if I could.

Review №46

We live in Indiana and were vacationing in TN. We had a sudden brake problem. We own old cars and spend a fair amount of time and money at repair shops. I can honestly say Ive never felt so satisfied by other mechanics than I did with the work done at J&R. From the top down the experience was honest, timely and friendly. They even loaned us a rental car for a day! I wish we lived closer...we would be regulars. 5 stars!!!

Review №47

I took my car in to get A/C serviced but turned out it need more than just recharging. The parts had to be ordered so my car was there a few days. Bobby did a great job keeping me updated during the process.

Review №48

Billy checks in with you customer service is amazing. Good prices, quick, honest, easy and most of all on top of it. Thank you

Review №49

Took me on time, assessed my needs and gave me option to approve repair. Very professional and did a quality job.

Review №50

They found a promlem that the Cadillac dealer missed. Saved me a boatload of money. Bobby took care of me and everyone else was great. I will definitely return To J and R.

Review №51

Havent really done anything to the car except oil and tire rotation. 125k miles. Needed a tune up. They have me a car to drive while they worked on it. Very convenient. Great guys.

Review №52

J&R is an exceptional and trustworthy auto repair shop. They are very professional and helpful and provide above average communication on the repair process. I highly recommend. My parents also have been using them for years for all of their vehicles.

Review №53

Great work at a reasonable price done by an awesome, friendly crew! Glad we found J&R Auto after we moved here! Highly recommend them!

Review №54

They were helpful and accommodating. I needed a ride home to get my other car and they helped me to do that and after I had to pick up my car the next day they drove my car to my house. They treat you like family.

Review №55

Really nice people and service keeping my cars (older than 10 years old) on the road. Thought I needed brake service but was informed it was not needed, so they dont do unnecessary work - something you dont hear too often. Will return.

Review №56

Beyond great! You exceeded our expectations! I want to thank you for taking care of my family the way all of you did. You can tell you all genuinely take pride in the work that you do and the way you treat everyone who walks through your door, or in our case calls for a tow and repair for her kids on a road trip broken down in the middle of nowhere. As I told you on the phone when I spoke to you, you all were heaven sent, thank you so much!

Review №57

Had an oil change from another establishment that went wrong and went to J&R to get everything fixed up right. J&R staff were fantastic, fast and even took the extra step of degreasing underneath the car and washing the oil off the hatch. They also followed up with me a couple days later to make sure we were doing ok. Can’t recommend them highly enough!

Review №58

I have been to J&R twice since I moved here, with two different cars. On both occasions, one being just last week, I ended up with a flat tire from a slow leak. The first time it was a small nail used in furniture repairs. This time a small piercing on the tire. My coupon also said I would have a 27 point inspection, which I did not receive and they did not do, or they would have filled the tire. They reset the oil gauge but did not reset the tire gauge. it was reading the front tire was low but it was actually the back tire.When it happened the first time I was suspicious, the second time... you have lost my trust. I am a single woman who takes care of her vehicles and want and expect what I pay for. I drive 60 miles a day and dont need to be stranded on the side of the road because someone who I paid to do a job, failed to do the job completely.

Review №59

Love J&R! Any repair that I have needed, they have done fast, with great quality, and at a reasonable price. Plus, I have never had a better experience with their service advisors and technicians. They are respectful and friendly. They care about you and your vehicle!

Review №60

Billy was ready for our scheduled oil change service before I entered the door. The cabin and air filters were inspected and changed out. Got a great price with coupons. In an out in no time with hot coffee. They are my go-to auto specialists.

Review №61

Fast service for oil changes and transmission changes.I would recommend any preventive repairs done with J and R.

Review №62

On time, efficient. Nice waiting room. Fine experience.

Review №63

I have had issues finding someone to work on my Mini Cooper in the past that I could trust. They did a great job and my mini is running like new. I think my mini found a new repair location. Would definitely recommend.

Review №64

These guys replaced my compressor ASAP and had me back on the road.Ask for Bobby. He is super friendly and easy to talk to.A+++

Review №65

These guys are professionals, they get the job done right the first time and do it in a timely manner. They provide excellent communication throughout repair process and are very friendly. Special thanks to Billy for exceptional customer service.

Review №66

J and R took great care of my Jeep! Friendly professional staff, clean facility and fixed my car up I’m a short time. Will use again!

Review №67

Friendly staff, did a great job on my oil change, and for a very reasonable price.

Review №68

Staff were courteous and friendly. Found a suspension issue on my 11 year old car. Going to follow-up and have them make the repairs. Follow-up repairs done and car ready on time as promised. Another positive experience.

Review №69

They got us in quickly and fixed everything perfectly! Very friendly and down to earth. Highly recommend!

Review №70

Recently bought my ‘07 Silverado and brought it in to have the oil changed, battery replaced and check out the mechanics. They checked everything out, kept me informed of what was going on and ended up replacing a couple of bushings in the front stabilizer bar along with the oil change and battery.I was very happy with the service, the work and Billy did a great job keeping me informed of everything that was going on.Highly recommend taking your vehicle here for service.

Review №71

Great shop, got me in for emergency brake service in a time crunch, had it back within a few hours. No issues. Great job. Will be using them in the future.

Review №72

J&R was able to fit me in on a moments notice, and had my car ready the same day. I will definitely be using their services again in the future!

Review №73

Told me exactly what was wrong, how much it would cost and was finished a couple of hours later! I was out of town at the time and they were very professional and courteous! They even texted me afterwards and asked how everything was going the next week! Will definitely use again and recommend!

Review №74

They took good care of me and my truck quick and made my whole experience with them easy as pie. I went in with my concerns and they pinpointed the culprits and got them fixed quickly and had me on my way. I have used them in the past and will continue to use them anytime my vehicles need anything!!!

Review №75

We had our oil changed and tires rotated at J&R Automotive recently. Jim was one of the most polite and helpful auto associates I have had the pleasure to work with. Services here were quick and professional. Jim even contacted me later to check on our satisfaction with the work that was done. These folks appear to genuinely care about customer approval. Jim also kindly reminded me of other services that our car needed or would need in the future without a hassle or a hard sell. Their service to my automobile was not only efficient but priced reasonably. I will call on Jim and J&R Automotive again. Thanks to Jim and the staff.Regards, J. Michael Steinfath

Review №76

Great service and follow up to make sure you are satisfied with their work. 5 star service highly recommend

Review №77

Great customer service! Had to get a last minute oil change before a trip. I called in the morning around 8:30 am and they said they would squeeze me in sometime during the day. Dropped off my car and took their loaner car (free of charge) back to work with me. They called me back around 11:30 am stating my car was finished. Very helpful customer service and quality service.

Review №78

We were on a one week vacation, visiting TN for hiking and fall sight-seeing when we had a flat tire. AAA referred us to J & R Automotive and we’re glad they did. Our contact, searched tire inventory across the region, to find the tire we needed, had it promptly delivered to the shop. and installed it promptly & professionally to get us back on the road. All at a fair price and emphasis on helpful customer service. Happy to refer this shop!

Review №79

So Im in Tennessee visiting from Texas and what happens? My car messes up! Well come to find out it was the clutch! After my car being on side of road for three days (if I only had called them sooner my car wouldn’t have been on side of the road that long, cause another great service they offer is tow to shop from your location) called J&R automotive to get quote on the job and let me tell you they were recommend By an Uber driver that I had took a ride with!I was impressed overall with everything, their professionalism, friendliness, promptness, and their constant communication while having my car . I tell you what I highly recommend them! And the car was even done and ready to PIck up earlier than the time they Quoted that made me happy.I will definitely be back and pass the word on

Review №80

Had a brief trip with my kids to Crossville that turned into an overnight stay due to transmission issues. J&R was recommended by a local friend. I was immediately impressed by the fact they had an after-hours phone number to call. I spoke with Jim and was able to set up for my car to be looked at first thing the next morning. The crew there wasted no time and had identified my issue by 8 AM. I was back on the road by 4 PM. As a new single mom, its sometimes hard to know who to trust in these situations. I would highly recommend J&R automotive to anyone in need of auto repair and maintenance services.

Review №81

Great place. Good honest and quick service

Review №82

Sam took very good care of my car. Since I would be traveling, I needed to have my car running smoothly with no problems. It was going to take overnight to do all the work so I was provided a loaner car to use.As far as I know everything was done properly and I had no problems on the road.

Review №83

I forgot my laptop down there.. in the lobby while waiting on my new alternator when they were done just jumped up, paid the bill and left. And left my laptop there in the lobby. Its hard for me to find time to leave the house, my fathers caretaker so I cant leave the house, theyve had it almost a year now and I just got off the phone with them theyre very polite theyre very polite and understanding they still have it in safe keeping very trustworthy

Review №84

Went in with a slow leak in my tire. They patched and had me finished in under an hour for very reasonable price. Would definitely go back here for any car problem!

Review №85

Oil change was definitely reasonable... Told me there were things wrong that were not! Not only do I know about cars, have friends that are mechanics and they agreed what they told me was not wrong!!! So for an oil change yes, work being done no...

Review №86

Recently while traveling to Knoxville, my Pickup blew a hub bearing . I called J&R for assistance. They immediately came out and towed my truck back to their shop. Billy gave me a loaner car to continue on my trip to Knoxville. J&R kept me updated on the repairs and estimates. J&R had my truck back up and running within 24 hours. Great people, they treated me like family. Thanks Billy!

Review №87

Was passing through Crosswell on a delivery when my alternator bering decided it had enough. Called AAA and was refered to this shop. I have a very hard time walking, some days worse than others and it was one of those days. The employees went out of their way to assist me even driving me to a local hotel for the night. I hadnt arrived till after 2 pm and knew that my repair would not be started till the next day. Every day my van is not rolling Im losing money and the added expense of a hotel cuts even deeper so I was worried that my van would be finished late in the day or the following day. They promised and delivered my van back at 1030 am the next day. They picked me up at my hotel and I returned to pay up and take possession of my van then was on my way. The cost of repairs was about average at best but being away from home you are at there mercy and my bill reflected only the actual work that was required with no questionable add ons. I always wait 4-5 days before reviewing a repair shop just in case you never know, and I highly recommend J and R Automotive. Above and beyond customer service, diagnostics and repair. Also no gouging you on parts.

Review №88

Very reliable, courteous, and they provide loaner cars.

Review №89

Ive had really good experience at J and R...Bobby was very friendly and informative and helpful and made ms feel at ease...weve been going to J and R for a long time and will continue to go for our car repair needs...they get the job done quickly and we have been satisfied with their service...

Review №90

We had an emergency tire repair that needed to be made & so glad to find J & R! We called & they said come right in. When we arrived we were taken care of immediately by very professional & friendly folk! We didn’t ask up front about the cost, but was very pleased with the reasonable repair amount! They even checked & topped off the air in my other tires. Although we were from out of town they treated us like neighbors. We sure know where to go if there is a next time 🤩

Review №91

We were on I40 and received a dash notice of a required oil change. I found J&R Automotive on Google. We didn’t have an appointment and needed to be back on the road ASAP. J&R took us without an appointment and had us back on the road quickly. We also got a 25 point inspection at no additional cost. Great customer service. My last oil change in DC at a Jiffy Lube forced me to visit a tire dealer to reset the tire pressure at an additional cost to me of $40. I’d return to J&R any time.

Review №92

Very professional. Bobby let me use a loaner car, which was both needed and appreciated.

Review №93

I just moved to Crossville and had no clue as to where I should take my truck in due to transmission problems. I read J&R’s reviews and took a chance. I thought I had totally trashed my transmissionFrom hauling a 24’ enclosed car trailer full of house stuff for a total of 2100 miles.The fluid was dark brown. When I called Jim he said I could bring it in the next morning.I didn’t need a rental car so Sam gave me a ride home. He just happened to live just a few houses away.To my surprise I received a call later that morning and was told no codes and it looked like it just needed a fluid change plus my front wheel hubs were bad that happened to be one of the noises I Hurd thinking it was the trans. I have full trust and respect for this company for their professionalism hands down. J&R will be my go to place for life. Thanks guys! With respect Ron

Review №94

Was able to get an appointment the next day. Performed oil/filter change, tire rotation, and 25-point inspection in 45 minutes. Professional service, great at explaining what work should be completed and why. Will definitely return. Thanks Billy & team!

Review №95

Excellent service. I was provided with a loaner car since the suspension repair and maintenance required was going to take more than a day. I was kept informed of the repair status during the day and any additional cost required. The job was completed the following morning. Very pleased with the professional handling and would highly recommend J&R Automotive for all your service needs.

Review №96

2020 Jeep Wrangler oil change. Great job and quickly done.

Review №97

I always have had a very good experience with J&R with every vehicle theyve worked on for me in the last 10 years or so. They are a little more expensive than some other local places but the extra care with my transportation has always been worth it. They have never left me without a way to go either as theyve given me a loaner car when needed too. I would recommend them to others for the automotive care. Thanks for the good service folks.

Review №98

I had just got to town on a Sunday for a golfing trip when my ABS and Electronic Parking Brake lights started flashing. I looked in my manual and realized the situation was serious. I called J&R as soon as they opened on Monday and had the car towed. Jim gave me a loaner and let me know the cost for diagnostics and what the service plan was. They ordered the parts and was able to fix the car quickly. Very happy with their service and was thrilled to have a loaner so I could still get to my golf outing! Highly recommend J&R Automotive!

Review №99

This is a great place to go for car repairs. They had a lot of work to do for my vehicle and it was fine long before anticipated and done so with great care. Please consider J&R for your vehicle repair needs! They won’t let you down!

Review №100

Ive been using J&R Auto for servicing my car for 3 years now and I highly recommend them. Service Rep. Bobby Smith and others do well to explain everything and keep me up-to-date with my cars service requirements and recommendations to maintain my vehicle in top shape.

21 Photos
4.8 Rating
  • Address:761 West Ave, Crossville, TN 38555, United States
  • Site:
  • Phone:+1 931-456-6569
  • Auto repair shop
  • Car inspection station
  • Diesel engine repair service
  • Oil change service
  • Tire shop
  • Transmission shop
Working hours
  • Monday:7AM–6PM
  • Tuesday:7AM–6PM
  • Wednesday:7AM–6PM
  • Thursday:7AM–6PM
  • Friday:7AM–6PM
  • Saturday:Closed
  • Sunday:Closed
  • Wheelchair accessible entrance:Yes
  • Oil change:Yes
  • Mechanic:Yes
  • Appointments recommended:Yes
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