Collin’s the man, I drove 6hrs away to trade in my Raptor on a GT350R, by far the smoothest buying process I have ever had purchasing a vehicle. In and out within an hour. No shady dealership business and straight to the point. Wish more dealers would take note. Will be back for sure!

Kevin was great the whole way through. He called me and stayed in good communication throughout. He never proceeded to do anything without my consent, and when I told him no to work until I did further research, he never questioned it. They were patient with me and willing to allow me the time to investigate my options more, as well as, allowed me to seek insurance adjustments where plausible. Kevin got with his manager and he went even a step further in lending some amazing assistance. I really have appreciated the service this place had to offer. Public Service & Military friendly. Most definitely recommend. Keep up the great work, guys!!

Turner Hassler is an exceptional salesman!! I found the used truck I wanted and because I didn’t want cloth seats, he set me up to have leather put in. No hassles, just drop the truck off and pick up the rental. He also put the weather tech mats in for me before I picked the truck back up. The result is amazing! Thank you Turner!

Purchased a mach1 as an out of state buyer. Gary was great to work with. Very courteous and prompt to respond to any questions. Great experience, thanks.

Very amazing service came in annoyed and left happy with a beautiful car and was able to get it fixed due to a pothole easy and quickly theyre amazing. Cudos to George in the service area and everyone else who was extremely kind 🥰

Went in around closing and knew what I wanted and what I could afford met with an Austin Dent and he made it happen. Let me drive it home and took it back for an excellent detail job. It was absolutely the best experience at a dealership I’ve had in years. Such a comfortable experience for me and my family. I will definitely be dealing with Austin from now on but all staff was so awesome to us😊

Gary Lau is my new bff at East Tennessee Ford. Any time I get confused or upset (about my new 2021 Edge), I call and he’s there. Thank you ETNFord, Andrew, Gary, and Jeremy. Love you all, now my 7th year in a row with you all and my 5th new crossover.

Made time for ME10/07 I was traveling from NC to Murfreesboro to see my Daughter. 2012 Expedition, my drivers window was stuck down. Pulled into svc. bay at 430pm. George was my svc. writer. The parts dept. didnt have my parts, but George out sourced them from other parts stores and got me on the road by 730 pm. Its working fine. Good job yall, and thanks for making time for ME.

Very friendly and explain All you ask

They stole many things out of my car, when it was there to get fixed, including a $200 skateboard, my crystal steering wheel cover, and even my charms off my rear view mirror. Kind of ridiculous. weather they stole it or someone broke in that leaves them responsible as my car was on THEIR property. When my mom and i confronted them about it, they acted completely clueless and rude.

A big thank you to Lori Lombardi. She is a great salesperson, and we are very pleased with our purchase. And the dealership in general is great.

Austin dent and the guys are awesome willing to work with you and your budget to fet you in a dependable car. Will definitely be going back for the next vehicle!!

Would have given a zero if possible. They installed a turbo everything was fine until we got home the service engine light came on. took it back to the shop to see if what was wrong they said it could be it was installed backwards or would need to be replaced. The new turbo needs replacing but Napa has to approve Warranty for the the new turbo this turbo isless then 48 hrs old. instead of having good customer service and just getting a new turbo for now, and figure out the warranty issue on their own time. We had to wait close to two weeks, finally got a 2nd new turbo.they received the part Monday 8/17 the turbo is still not on the truck as of 8/19 have not done any work on the truck what so ever. extremely horrible customer service, and even more atrocious communication, It should not be this hard to replace the turbo on a ford excursion diesel. my recommendation take your truck to a professional diesel mechanic with better customer service, because you wont get either at East Tennessee Ford.

Trent Anderson is the best salesman at Ford. He knows how to treat his customers. Thank you East Tn. Ford

Collin was wonderful in helping us buy a truck. Easy to deal with and did not high pressure us! He took the time needed to make a deal with us and we really appreciate this! Great salesman! Great personality! If you want to buy a vehicle this is the place to go! And see Collin! You wont be disappointed! Plus, a shout out to Jeremy, the finance guy! Great stories! Than, you again!!

We went to East TN Ford based on a recommendation from some friends of ours who have done business there before a few times. Our experience was as painless as possible. I traded in my current truck and purchased a new one. The trade in offer was fair/what we asked for. Our salesman was Collin Abston whom I highly recommend! He did a fantastic job getting us the vehicle we wanted for a good deal. They will get our business in the future!!

Service department are awesome! Friendly staff. Had issue with my f250 pickup. Turned out to be a electric plug not fully connected.

Service dept was excellent...just as Colin Abston said it would be...will be taking all my 6 vehicles there from now on

Nice people. Completed my service quickly.

Please do not buy a car here or take it to get worked on. First, off the service manager, Wayne, got in my face, nose to nose. Second, they dont got qualified techs to service your car. My wife has had an electrical issue since 8k miles on her car. They refuse to fix it. They said they cant find nothing. We took a video of it doing it cutting off the dash lights they said so we cant fix it offavideo. I understand that but its proof it is messing up on her.

Went there to have my truck fixed. Got it back with my back up camera not working, A/C control box flopping around grease stains on my center console and dash info screen not working. Immediately went back to have all that fixed.2 days later the brand new dash cluster they installed went out and the truck dies. Had to tow it back they did not fix the problem, messed the truck up more.Worst dealership experience I’ve ever had. Should have saved time, money and went to Shaddens like a sane person should.DO NOT RECOMMEND, STAY AWAY

We went to the dealer on Sunday just to look at the vehicles. We thought they were closed. A nice young man named Turner asked if he could help. There was no pressure, Turner was awesome, Andrew was awesome, Finance was awesome. It was a great experience. Go see Turner & get a great deal.

Great place to Buy a vehicle, from beginning to end theyll make you feel like family. Ive purchased 5 vehicles over the last 6 years there. Not because they was junk and broke, but because I upgraded each time and chose East Tennessee Ford/Dodge to do business with. Great sales team, great finance team, great service team, and great mechanics. I Highly recommend East Tennessee Ford/Dodge to purchase a New or Used car from.

Gary we are extremely pleased with our Escape and how easy it was to deal with everyone at East Tennessee Ford. It was very nice to find a dealership that made our purchase so easy to complete from start to finish.With your help we were able to completed 90% of this deal without ever leaving our home. In this day and age that was a very important factor in our purchase decision. Had we not wanted to do a test drive we could have done the entire deal from home.You and the rest of the team at East Tennessee Ford made this possible.

I brought my car in for a faulty blind spot sensor. I had a 8:30 appointment and dropped it off. When I didnt hear form the dealer by 2 PM I called to find out the status of the repairs. I was told they couldnt find out what was causing the problem but they were working on it. I called back the next morning to find out no repairs had been made so I just picked it up. I would give no stars if I could. Worst service department I have ever dealt with in 40 years.

I recently purchased a new F150 from Gary Lau. He was great to work with. Honest and upfront about everything. He made sure that the Truck I picked had everything I wanted. He is an amazing salesman. Honesty goes a long way. if you want a great car buying experience see Gary Lau

Friendly, Fast service. Knowledgeable specialists and sales dept.

I had appointment take money that I was going use for my exspadtion to buy dodge journey and went there 8:30 just tell me someone come from Georgia to look at it we sat there hour in half they bought it well needless to say drove down road where I was blessed to meet Austin Dent thank you for letting me pick my amount that I could afford you went above and beyond to get me in car I am very happy for all you did thank you for putting gas and detailing it so greatfull and every on was very kind never seen anyone do what you all did find me a car

Excellent staff. Clean, friendly, plenty of vehicles to pick from. Still has a small town feel. Ask for Collin. Hes an excellent salesmen.

Through and accurate. Good customer service.

Love the 2020 Ford Escape! So many nice innovations and upgrades from previous years’ models. Our sales representative Gary knew the features and software inside and out, was never pushy, and secured a great deal for us with the manager, Andrew. Andrew went above and beyond in pricing and discounts! My husband and I have purchased multiple vehicles from East Tennessee Ford in the past, and even after the sale, they are always ready to help with anything we need. Can’t imagine buying from anywhere else!

We purchased our Explorer from Turner Hassler here. From start to finish he was so great to work with. He knew details about the car and showed us how everything worked. He even had the car warm for us to test drive it when we arrived. The best thing about Turner is he was not pushy for us to purchase the vehicle. We never felt pressured. He gave us room to discuss and make a decision. I highly recommend Turner as your next car salesman. He treated us like family!!! We are very pleased in how he made the process so easy and smooth!

I will start by saying I am not an easy customer to please by no means! I came with my eyes set on one vehicle. Turner went above and beyond to help me out, got the vehicle brought to me from another county quickly. Once it arrived I HATED it. Turner didn’t get upset at all. He instead walked around numerous times with me, went on MANY test drives and never complained one bit. He even dealt with all my children I had with me. He is OUTSTANDING! Thankful for him and my new car!

We have bought for trucks from this dealership and we live in Kentucky! Thats how good they are!!!

Traded in my Jeep the other day for a 2015 Ford Explorer. Austin was great to work with! Down to earth & really nice. He knew what he was talking about when he showed the Explorer. He worked hard to make sure I could get it in my budget! I HIGHLY recommend looking for him if you’re looking for a new vehicle!

The absolute best car buying experience we have had. Everyone I worked with at East Tennessee Ford was 100% on top of things and treated us in a friendly manner. With so many vehicle and dealer options available, my family will always choose to work with friendly people we trust.

Completely satisfied with everything about my deal. Lori and Andrew did everything they said they would and I couldnt be happier with my purchase and my deal. Sometimes you hear horror stories about how this place used to be, but from my personal experience, and through several deals, it has been nothing like that.

I have bought 3 vehicles from here and have met some good people but Austin Dent you have been the best by far. I came in not looking to buy and when you walked up i knew i was in trouble. You are one of the best if not the best salesperson i have met. I hope you had as much fun Saling me that keep as i did buying it! I am going to see you wall fill up with pics! Thank you!

They were really nice, and honest. Even tho they could not fix my problem, they helped me find a way to fix it. Thanks

I bought a used Ford Escape yesterday and Turner was the sales person who helped us, he’s a really good sales man, he was very nice and very helpful. If anyone asks me where to go for a new car I will recommend East Tennessee Ford in Crossville, and tell then to ask for Turner Hassler.

Had to drop off the truck. We shall see hiwnitngoes

We bought a car from Turner Hassler. He was extremely helpful, knew all the details of the vehicle and gave us room to talk and make a decision. I highly recommend working with Turner!

Just wanted to so thanks for an awesome buying experience. Gary thank you so much for facilitating getting the vehicle there when we needed it. Austin you were a Fantastic sales person to deal with!

Very busy, work was done in a timely manner, I was satisfied with service.

Great service, purchase the used car from there from Colin it is wonderful.

We just purchased a 2010 Fusion for my husbands 17 year old granddaughter. Our sales rep was so helpful! My husband has a bad back & I just had double mastectomy. Traveling to Knoxville to car hunt would be hard on us. Explained to Turner Hassler what we were looking for. Trying to buy for a 17 year old girl can be DIFFICULT! One day later Turner called saying he had found the perfect car for granddaughter. Saydees face was beaming with a huge smile when she saw her new fusion. Thank you Turner for making this a real easy purchase - you have NO idea how much we appreciate your kindness & help.

Bought a vehicle here and the salesmen were great. Thanks Colin!

Awesome place turner is the best to deal with he is an amazing salesman he’s awesome to work with never rushy and help me the whole at through the process ps thanks for the coffee

Excellent service! Gary was not pushy! Showed us vehicles we wanted to see and was so knowledgeable and helpful in every area. Will seek him out again when wanting another vehicle. Excellent excellent customer service.

Bought a used 2019 Expedition Max and the dealership did not inspect it before selling it. Had to take it back 2 days later due to the Cam Phaser. Was told once parts were ordered that it would take 2 days to fix it. As of now I still havent gotten it back and we are going on a week now. Issue could have been fixed before the purchase if it would have went through an inspection like theyre all supposed too. Very distrustful. Worst car buying experience that Ive ever had and Ive bought several vehicles new & used over my life.

Awesome experience. Collin Abston is awesome salesman and person. He knows his vehicles. All around great experience

Ive purchased four vehicles from ETF over the last several years, and they have always been good to work with.

We bought our Ford F350 Lariat from them. They were helpful and very friendly. Chris from their Dunlap location was more than helpful! He made the process of purchasing our vehicle easy. You wont go wrong with this dealer. Trish in their service department was pleasant and very helpful! I highly recommend them!

Good service.

Gary is hands down an amazing man that works with this company !!If you are going to buy a car definitely see Gary!Gary was honest helpful compassionate and very professional and also has a great handshake!When Gary becomes the manager I will be happy to buy a car from this Ford dealership!Andrew the manager didnt even have enough gumption to shake my hand!Did not give me any options or solutions only gave me the negative and insulted my trade-in!I will notdeal with Andrew and this place until they relegate their management!God is love

If you are going to buy a car, go talk to Kyle! Hell get you a great deal on your next dream car!

It was alright. Too bad I couldnt get a car they denied me because I went from one job to another in a day. Which I dont see anything wrong with that. Im making more money so why deny me. Ridiculous.

Collin Abston is the best! Weve been dealing with him for approximately 5 years now! Highly recommend! Easy to communicate with and tries to make sure the process of buying your new car goes smoothly!

If you need to purchase a car or truck, look for Hunter.Hell do a great job taking care of you.Will in the service department, also does a great job.Worth the drive from Knoxville, for the service, and the quality customer service.

They had the part I needed....fast, friendly, professional..... definitely recommend....

Great service! While I was waiting for my car to get done, several associates asked if they could help me and asked how I was.

Had a great experience Turner you did a great professional job. Keep up the good work.

Awesome Andrew Authier and Gary Lau work hard for there clients as a business owner i would hire them they are top notch and and there main concerns are to assure there customers are satisfied and happy

Excellent service department. Always ready to help

Service department has been great thus far. Some of the sales men are to pushy. You tell them you are just looking and they keep pushing. I told the guy what I was looking for price range wise and then he shows me vehicles 10 and 15,000 above my price range. Kyle has been great thus far tho. I will stick with using him in the future.

This location was very helpful

Our experience is always a 5 star experience, especially with Kyle Fearing as our sales person. Thank you East TN Ford this is our 6th vehicle we have purchased there and they all have been great!

Super friendly and helpful. No pressure to buy. These are the kinda guys that would hang out with your husband or you would want in your wedding party. Just them good ol boys selling quality vehicles.

Super happy with Ford but especially with my car salesman, Beau Brown. He was very kind, patient, and understanding. Which is very hard to find when you go to look or buy a new car. Beau really made me feel comfortable and made sure I was getting something I wanted. I drove up from Florida and didnt exactly plan on buying a new car, but after working with Beau I was completely convinced this was the car for me. THANK YOU SO MUCH. Beau, you are the best!

Hunter was fabulous and continues to be bought used vehicle and recommend to everyone I know

Gary Lau was an outstanding associate working with us to find the perfect Ford Ranger 2020 vehicle! He was exceptionally polite, not pushy, and got us a great deal.

I had a wonderful experience at East Tennessee Ford. Kyle Fearing was knowledgeable of the F150 I purchased. He went above and beyond by coming to my home and jumping the vehicle for trade in. He also helped move boxes out of the way to get the vehicle out! I will definitely recommend Kyle and East Tennessee Ford.

Great staff, not pushy.

Scheduled an appointment four days in advance to go over tire sensors emergency brake and change out a tire do to somebody hitting my truck. I drop my truck off at 7:30 in the morning on Friday I get a phone call at 2:35 in the afternoon saying they had not had time to look at my truck and I need to take it elsewhere absolute horrible service had to beg them to change my tire so the sidewall wouldn’t blow on my trip back home to Florida. The point of an appointment just to get your stuff taken care of in a timely fashion not to wait all day to call you and let you know that they won’t have time that’s something that should’ve been dealt with in a day or two in advance giving a current workload they knew they had this morning.

Waiting room was cramped and not Covid19 safe, was told my truck would need parts replaced and was updated but was not updated, felt they are so overwhelmed with a small dealership and too many vehicles to service they just slung cars through as fast as they could.

Once again Kyle Fearing is the dude to go to I messaged him with what I wanted and he came thru once again keep it up East Tennessee Ford

Had a great buying experience. Turner was a big help finding the right explorer for us. Even stayed late and help jump our other car off when our daughter left the lights on.

Received a voucher ends up its a joke nothing but a ploy to get you to come in

This was the most fun I had buying a car. The staff starting with the manager, Andrew and the sales consultants were very friendly. We dealt with Trent Anderson and Scot Davenport. The shared the sale of my vehicle. This was a plus. We didn’t have to wait till our sales consultant (Trent) to return, Scott picked right up where Trent and Andrew left off. Scott ordered our vehicle and delivered it. Then went through the entire computer system, hooking up our phones, downloading Ford Pass, this was a very involved process. He was very knowledgeable and maintained a sense of humor through it all. All in all this was a very good experience and I would recommend buying a car from there. Julie and Ray Kratt

Helpful staff! I used the parts dept.

Best experience I’ve ever had purchasing a car! Great dealership and salesmen. I absolutely love my new Ford Edge!

This trip was very good. Its a rainy day so I cant really check out my car. It seems to be good and I was handled very well by the staff. I left with a good feeling and would recommend them in the future.

I want to say the service I received from East Tennessee Ford was absolutely the best. My service rep was James Sadowski and he truly cares about the customer. He addressed my concerns professionally and made sure everything was taken care of to my satisfaction. A big thank you to East Tennessee Ford!

First time customer...Brad was very professional and courteous. Plus this oil change and service was a lot cheaper than the dealership I use in Cookeville.

Every single person is great here. From sales to service. 5 stars for sure

Awesome place to buy, just got a 2017 Silverado. See Trent

Greatest dealership in Tennessee, as far as I am concerned.. The most professional, courteous, & knowledgeable Team of Sales/Leasing Associates I have ever bought or leased a vehicle from.. have purchased two new cars from them and now I am going to need at least 1 or 2 more very soon.. thanks for the merchandise, guys... oh yeah..terriric deals for sure...

My daughter bought her first car here today Colin the salesman was really helpful tje finance manager was great all around good experience loved the place definitely going back

Bought a used car from them had a great experience from start to finish. Love the car and the team there

Went for service checked in 20 minutes before appointment time. Vehicle was taken in about 45 minutes after appointment time and overall process was about 1.5 hrs. What made a long wait was not knowing time frame. They should check in with you and give a status on timing. Oh and try to keep appointment times closer to the scheduled time.Overall nice job and I will return.

Service both customer service and car service unsurpassed.

While on a multi-state trip my Focus suddenly stopped running! Eric and team were kind and considerate of me being far from my home and destination and anyone I knew. They treated me like a close friend rather than a one time customer.

Good selection of vehicles..very helpful staff & M.P. top notch with knowledge & experience in all departments!

Service department: My husband and I were on a road trip from South Carolina to Nashville. We had a service notice come on in our ford about a limit to the exhaust. We were on the road and didn’t have a clue where to go. We found our saving grace. East Tennessee Ford. The service was amazing and far less money than we expected. The people were so kind and treated us like family. Talk to Joel when you go in! ;)

Turner an Austin done a great job

Kudos to East Tennessee Fords Joel Smith, Service Manager and the technicians who made my day and came to my aid on October 4, 2017! On a road trip from PA to TX, I traveled past a construction area that was building a stone wall, which I think became the culprit for what happened next. My brand new Ford Edge had a sharp stone wedged in the right rear tire, which set off warning emergency signals on the dash indicating immediately loss of tire pressure. After waiting for AAA along I40W, that kind man changed my tire to the temporary donut tire and guided me to the nearest Ford dealer? Upon arriving to the service area of E TN Ford, Joel Smith determined the tear was too significant to patch, so I would need a new tire. He went above and beyond in finding the exact same make new tire for my 2017 Edge! It took several hours to replace but am so grateful for his willingness to provide such outstanding customer service and get me safely back on the road again. Even the friendly customers in the waiting area were willing to assist me in determining the best town about 2 hours further on I40W for new overnight accommodations because I needed to cancel the planned area. Friendly, reliable and outstanding service! Thank you all so very much!

Recall in and out

Small over crowded lot crawling w salesmen...

It took nearly 4 months to be worked in for a Ford recall. In addition no follow up after several attempts to make an appointment. Finally got appointment after contacting Ford corporate customer service. Work was then completed in a very satisfactory manner.

This jeep is awesome.. Our salesman was a good guy.. Not a Ford person but hey everyone must work somewhere...lol