It was raining, and I desperately needed wiper blades. I was traveling with my siblings from South Carolina and I stopped at AutoZone. The woman at the counter was super friendly. I didnt even have to ask and she had changed my wipers for me! Super friendly and helpful. Thank you AutoZone.

The staff is awesome! They are always very helpful and they spend time with you. They dont try to rush you out the door either.

Awesome service. Always helpful

Called to order a part over the phone that they didnt have in stock, the guy asked what vehicle I was working on gave him all the information, then he said he was with another customer and said he would have to put me on hold. I sat on hold for 10 minutes and finally hung up. Waited a few minutes and called back and no one answered the phone. This is was at 7:25 pm not there busy hours.

Very helpful and got exactly what I needed when I went there

I had an issue with a part that was handled not so kind. Upper management stepped up to the plate and satisfied my issue I want to thank him for contacting me... Very satisfied on how he handled it! Thank you....

Store manager and half the staff are very rude. Waited in line for 10 minutes while they stood behind the counter with no customers talking and I asked if they were open on this side and just got ignored. I ended up going across the road to advance and was treated a lot better. Every time I go in I feel like everyone hates their job and catch attitude.

Prices are too high.. need to be more competitive with alike businesses

They had exactly what I needed at the best price around.

All auto parts stores are the same they prove women are actually running the world. Only men have the time to waste in every auto parts store Ive ever been in!

The only thing I do not like is the mark up prices for major auto parts in comparison to online shopping.Other than that if you need tools and any other item in the store on display are reasonably priced.

I wish they could of helped me with the brake switch . But they said the are no allowed to do so.

May grab a chair... cause you going to stand there an then go across the road...

They always have what I need and are very courteous but today they were very slow on the registers. The guy behind me in line walked out!

Rude lie to your face and completely lazy staff

Great customer service got windshield wipers .They put them very helpful.

Really friendly staff and helpful service

Got the wrong part again its the last time I will ever go to AutoZone ever again

Great service and great prices

You can pull through their parking lot with a tractor trailer for deliveries.

Got the wrong part. Went back to get the correct one and they didnt have it in stock. Hopefully will have it in tomorrow.

Good but could have had more people on floor helping customers than making them search through parts books

Food on Bar not fresh took ten mins.to get some mayonnaise server didnt refill tea

Good experience except for getting my lug nuts stuck in an exhaust pipe...

Everything was great.

Like friendly and I help you if you need it good people

Workers dont know how to do there jobs lack of training.

To all the employees .. Thank you for all your great service through the 38 + years .. Marty - Bruce - Shannon - Tammy - Rick - Yvon - Jamie - Bill - Jeff - Dawn - Joe - Justin - and all the other part timers..

Today I received a blessing on Thursday my car wouldnt start so I got a neighbor to jump me off. I took it to Advanced and they said my battery and alternator were fine. This morning I go to leave again my car wouldnt start. This time I took it to Auto Zone and Tina checked my battery and it was bad. I honestly didnt have the cash Ive been out of work for surgery and being a single mom money is tight. Tina took me in the store and the next thing I know she hands me my receipt for a new battery. With everything going on in this world today she helped me and I am very grateful. Thank you Tina so much.

Their salespeople are well just salespeople good luck

Wonderful staff eager to help. Great parts store. +++++

Prices suck great store tho

Great service and prices, very helpful.

Alot better than the last two times. They actually got the right oil filter this time but the price was not everything is getting ridicolus.

Crossville TN AutoZone really deserves a negative star.I strongly dislike the Crossville AutoZone, I took an alternator core in today to get a refund on it, Manager Jeff pulled it up in my name that I bought it the day before. I told them to put it back on the card I used to buy it and that there is no need for a cash exchange, I dont keep up with receipts because the computer keeps up with it. They asked me for the card and I replied I dont have it and to just do it electronically and I wasnt asking for any cash. AutoZone has already recieved the money from my account so any AutoZone should be able to pay me back my money by adding it to the account used to buy it or handing it over in cash. Crossville AutoZone is the only AutoZone that I have ever had issues with, Algood, Cookeville and Sparta are all pleasant to deal with so its not an AutoZone issue, ITS A CROSSVILLE AUTOZONE ISSUE!!!.

Awesome help ..great crew ..thank you for the kindness..

Nice employees, didnt have, what we needed & adviced us, where we could find it.... Thank You 🎈🎈🎈

They took great care of us got us exactly what we needed.

Great customer service. Always knowledgeable and helpful!

Staff very helpful and kind . Lowest prices on vehicle parts

Rude staff, shut lights off while we were in store and younger man at register made a ride comment. Will not be back its not like your the only place in town for parts!

Lady is rude at counter but manager guy is great

Always so helpful.

Always helpful and friendly

Usually always have what I need and they are speeding up there checkout.

Best place for your auto needs and parts

Very helpful staff.

Nice friendly service

This review is for my husband. We have gone to AutoZone several times lately and have always received top notch help if its installing windshield wipers or help to repair the battery terminal to hold the new battery we purchased. Thanks for great customer service!

Terrible service!!

Needed to get a new battery, they didnt have it in stock. The guy working the front register called a competitor to see if he could find it for me. The guy even jumped my car when it wouldnt start as I was leaving. Great customer service.

Very good service and clean friendly

Every time I go in here all the people working are very helpful. Shannon worked with me and got me the parts I needed to fit my budget. I will definitely be going back.

This is the only parts store in town that had what we needed in stock and their customer service is fantastic!

Think about everything you need its not a Walmart but they got quite a bit of stuff at a great price

Computers were down when I visited. Part of the att outage after the Nashville bomb. Staff worked hard to help us get right parts. Was cash only that day

Friendly and knowledgable

Love this business. Very helpful staff, very friendly. Sometimes the wait is a bit longer than Id like, but thats because they stay busy. Love it.

Excellent service and very helpful. He knew his job.

Best in town. Gordon is a great guy

The guy working that day told us, without even looking up, that he couldnt replace a battery if we bought one since it was under the wheel well. My battery is not under the wheel well. This store just didnt want to sell a battery today.

Awesome

Really great store bought a 60 month battery and upgraded headlights.

Too busy and not enough reps to help you when I first got to the store. But when someone helped me he directed me to the right place to get my car repaired.

Sometimes get wrong part and sometimes faulty so check it before you leave

One of your managers, really needs to learn customer service. I bought a steering wheel cover from there a month ago and debated on whether or not I liked it. I decided I didn’t and I explained it to this so called manager. Older gentleman heavyset. I told him I didn’t like it and I didn’t need it and asked him if there was anything he could do. He then tells me that’s not a legitimate return reason. Really?? If I don’t like something and don’t need it it’s not a return reason.Thats okay though next time I’ll go across the street too advanced they are actually friendly. The guy I dealt with acted like I was ruining his whole day. Horrible attitude.

These guys are always very helpful

Good service..

Knowledgeable Staff...quick in and out! And a nice Veterans Discount!

I have to say that I was helped the moment I entered Auto Zone. They had exactly what I needed at the best price. I am very pleased

This is the best place for inexpensive parts and helpful service. Note if they would only add enough staff during their peak times, which seems to be every time Im there.

My cars alternator went out while driving on the interstate and I made it to the AutoZone. Jeff helped me get the car started again and found a place to put the alternator on for me on a Saturday afternoon. When my car died on the way to the repair shop, he came and jumpstarted the car and made sure I made it to the shop. Excellent customer service

This is a last resort for me and Crossville Tennessee because the customer service is terrible. The employees do you not like to hell and there is always long lines for purchases. While standing in line there will be several employees wandering around the store stocking shelves are talking to one another not willing to assist at the registers. Nor do they want to answer your questions or give you assistance when needed.

Been standing in line for 15 min and counting, still here at register, would like to leave but I have a refund and a repurchase .Now I have a guy Jeff says he cant do return, called a lady from back Miss Shannon in her jeans and street clothes, no thank you just rude .

I like to stop at Auto zone for answers. They are usually very helpful. There are times theyre new and Google their answers. Thats why they have only 4 stars this time.

Worst part store in town lazy workers an know nothing the star I gave them is to high

Thank you to the wonderful gentleman that helped me reattach my license plate!

Friendly employees, clean store, helpful/knowledgeable associates.

This is my go to place but over the years it has gotten pretty chincy on the supplies. And I hate the crowds. They also have some weird system where you need to wait in the service line to checkout because nobodys at the checkout register.

Fast service and helpful hands

I would love to walk in disguised as a man! Thats all I am going to say.

They never have anything your actually needing. We have to order that

Good

I started going here because my son-in-law worked there. He moved and now I go there because of the service, always great service!!...

Staff was friendly and knowledgeable and took time out of a busy day to install my new windshield wipers.

Super friendly and very helpful when I broke down driving cross country!

Always helpful and courteous prices are reasonable and can get or have in stock anything you need for your car or truck

Very helpful and very nice 100%score! JERRY

Parts good working on cars not so much fun

Friendly and helpful, though usually have to wait for them to get to you

Like getting points they give them and they add up quick .

Jk

Helped us get our lights in our vehicle up and running on way home. Saved the day and very smart and helpful.

Helpful staff. Installs wiper blades for you, no extra charge. TEsgted my battery too.

When Im looking for automotive parts, my first stop is Auto Zone. 99 percent of the time, I dont have to look any further. Besides, they give a 10 percent discount to active and retired military personnel.

Very helpful when we needed it the most.

The best auto parts store i have been in Autozone is by far the best parts store to shop at

Good store.Helpful people.

I would like to Auto Zone for helping me with information and stuff like that!

Great place to get auto replacement/ repair parts, accessories etc Employees were curtious, helpful and efficient.