Worst customer service. I pulled up to the drive thru and was told “one second”, I waited for 10 minutes before someone took my order and the place was empty. I ordered 2 lattes, which took 5 minutes to order because the person did not know what they were doing. They then asked out loud “do you know how to make one?” Which I thought they were asking me, turns out no one in the store knew what they were doing. I pull up to the window and see the younger guy with glasses having trouble using the espresso machine. The older guy then tried to help and they couldn’t figure it out, so they decide to hand me 2 ice coffees instead (which tasted worse than anything I’ve ever had and was also not what I ordered). Before paying, I asked if the drinks had espresso because I knew they didn’t, and the guy lied and said yes. Anyone that knows what a latte looks like would know that these were not lattes. A latte is mainly milk with either 1/2 espresso shots. I honestly didn’t have the energy to deal with them after the horrible experience so I just paid and left hoping the iced coffees would at least be tasty. Waste of my time and money. I wouldn’t bother giving these people any business.

Got 4 ice creams and a shake. Toppings that were requested not added on. Hurried us away like the faster you are out here the better. No one behind us, the place was not busy. Too bad because the ice cream is good but service is not.

Best coffee shake around. It always tasted better at 4 a.m. on the way home from along night at the bar. Not gonna lie its very disappointing that they are no longer open 24 hours. Get there before midnight I believe

Coffee Bean Express is delicious cookie crumble ice cream in the berry slush I will always come back here at my family.

Nah nah cuz they advertising rlly is cap. the OUTSIDE of their building says “24 hour drive thru” .. not specifying it’s only on friday & saturday &&&& when their hours are listed to close at 11pm (and is stated when you call them) they told us they’re closed at 10:00 ???? we pulled up cuz the sign in their window said Open.. then when my boyfriend went inside to order they locked the door and turned the sign off w no reasoning. when my bf showed the worker the hours online he responded “we’re just closed.” i don’t usually write bad reviews but this has happened more than once.. had to let the ppl know.

We really loved their ice creams!

First time but definitely not the last!Im coming backExcellent service!

Employees are very sweet and the lattes are delicious!! i got a french vanilla with strawberry and it tasted like a parfait 💗

I go for late nite ice cream fix lol

Love this place but were closed up early tonight. they used to be 24 hours now they close at 11. tonight was earlier than that. :(

Strong coffee .good grop of workers fast no inside setting

This place is absolutely awesome awesome!!My boyfriend and I always get the banana and ice-cream shake is woww they never disappoint me. They are delicious and the coffee and coconut ice-cream great!! Lets not forget the phenomenon cheap hotdogs.In conclusion 😌amazing place!!

Nice place and OPEN 24 HOURS!!!

Employees are great,pricing is great AND they have Hersheys ice cream...which is Amazing!

Tasty, cheap coffee and milkshakes. Also, staff is pleasant

There food is always cooked to order, employees are friendly and helpful if you have questions about ingredients & there prices are moderate.

Absolutely amazing place to eat for breakfast or enjoy for ice cream 👍🏼

My go-to Coffee Spot :-)

Milkshakes were good. Coffee also satisfying. Prices were reasonable and not at all overpriced. Will be attending again.

Excellent iced coffee. Super nice staff

Delicious place for couples!

This place is amazing, everything is freshly made.

Love this place 2 huge tasty toasted bagels with eggs and sausage or bacon only 5 dollsrs

Awesome milkshakes and great chickensalad (without the grapes and waternut). Will try the other foods later.

Love coming here to mix different ice creams and create a variety of shakes. They also have great smoothies.

Been here a few times not usually this bad and I made pretty big orders. The last time I was there the service was AWFUL. We were being rushed and they ran out of 1 of our orders and made us go around the drive thru and order something else while they handed us 2 orders which was a melted banana boat and melted off the cup chocolate ice cream. Very disappointed. Very unprofessional. Rude girls.

Excellent service! Highly recommend

🍍🌴🐅 Delicious ice cream and súper inexpensive for the excellent quality!!!

Good milkshake and food

Quick coffee while you do laundry

Good ice cream but the employees attitudes are terrible

I bought a awesome kiddie sundae! It was a kiddie size because I can never finish a regular size one... It cost about three dollars and was well worth it!! I still couldnt finish it;

Employee’s don’t know what they are doing. They charge whatever they want and give you whatever they want as well without any receipt. Everytime I go they give me the wrong Order. One of the employee looks like she is a crack head and is working high or something always doing everything wrong. Don’t recommend at all coming here. Go somewhere else.

Good coffee. Veey friendly staff

Very rude girls that work here. Bad experience and they have attitude issues. I don’t recommend coming here.

Staff seem miserable, shakes are great .

I asked for a receipt and the cashier screamed “WHAT” at me. Great shakes though!!

Just went here for the first time. Coffee is great and customer service was even better. Ill definitely be back

My watch the staff treat minorities really bad

Awesome service, food, coffee, dessert..awesome everything!

Its very good great service

Great coffee and great service. Small and quaint. Picnic tables in the back.

Fantastic! Pricey,tho.

Has exelent bakery goods for a moderate price. This is a great place to visit with friendly staff. I would recommend this place to everybody.

Love this place go st least once or twice a month for ice cream with the family

This place has the 💣 Hershey Ice Cream Milkshakes and 2 for 5 Breakfast Sandwiches until 3pm. Normal Hours of Operation is 24 Hours a Day. Shakes at 3am

Great food, coffee, ice cream. Lisa always remembers my order, shes my favorite

Horrible service. Please get the orders correct.

Good ice cream flavors

Extremely friendly and fast service, my iced latte was made perfectly! Highly recommended!

Great little place. I love the variety and menu options despite how small it is and how everything is made on site.

They gave my dog a dog treat ..thats always a plus and the icecream was good

Love Coffee Bean, its employees and Val! Always delicious fresh coffee and food!

I like their ice cream to really good

Love this place, 24 hours, good shakes, great sandwiches. The willow tree chicken salad is delicious!

Coffee is good but they served it to me cold twice i had to have them reheat it to the microwave

Awesome to be able to jump in the car at any hour and grab coffee or ice cream. Girls that work there are super friendly!

Love Coffee Bean had a turkey bacon wrap and a piece of pepperoni pizza . I also had a maple coffee roll which is the best. The service was fantastic they made us a new pizza .

My friends and I have been going to Coffee Bean Express for a little while now and have never had a problem with it. We really enjoy their milkshakes and ice cream. BUT, tonight we went a woman was so ignorant and had the biggest attitude. We ordered very quickly, but when they didn’t have the ice cream one of us wanted she got angry about it. We didn’t make a big deal, we just picked something else out quick to keep it simple. I, myself, work at a drive thru and can understand that sometimes it’s frustrating when people will take their time ordering and then order the whole menu. We ordered three things and the lady was giving us an attitude the entire time. We pull up the to window and all of the ladies in there were staring at us, throwing out dirty looks like candy on Halloween. It’s 24 hour service, if you don’t want to work overnight, then don’t. Don’t be rude to your customers because of the job that you don’t enjoy.

Magical unicorn shake! The absolute best. 🦄

Great options open 24hrs and they will put the jelly on your breakfast sandwich no that dunkin bs where they put it on the side, and the smoothies.... great

Best bagels in the state of Rhode Island check them out guaranteed not to be disappointed

Nice friendly people

Great service, friendly staff

Great customer service here!

Quick service, good coffee, what youd expect from a coffee and donut shop.

Great coffee and 24hr directory ice cream but its pricey and the help isnt always spot on.

Great food and awesome staff

Always reliable but time for a late night snack

They are open 24 hours and have a variety of food. They a drive thru so you dont need to get out and freeze during the winter.

Great place. Awesome coffee

Good

Really enjoy their food and drinks and how fast their service is.

Great ice cream.

Good service and good food.

Great place to grab a drlicious blueberry muffin

Always a great experience, the ladies are always friendly and helpful!

If i could give it zero stars i would, she gives me my milkshake that was gross I literally drive back around didnt even pull off and tell her if she can remake it because its gross and she says i cant because i drove off ..... I literally drove right around lol, very ignorant and petty and fortunate to not have an oreo milkshake thrown at her face :)

Yummyyy peanut butter brownie sundae w xtraaaa xtraaaaa peanut butter sauce!!!! Yummyyyyyyyyyy!!!!!

The brown thing in my coffee was not a bean :(

What is there to like about it? I always try to give them another shot, but each time I spend 5 minutes to order and yet another 10 to receive my order I realize yet again how horrible the service here is. Their employees lack common sense and take years doing the same thing theyve been doing for at least months.My previous to last experience was a headache to say the least. I spent 15 minutes waiting for a chai I never recived. Non the less, the visit made me late for work and I ended up having to give my money to a larger corporation.Today I decided to revisit in hopes to run into the owner, (The chais there are deliciously worth all these attempts) and to my surprise... She was serving me! I thought lucky me, Ill get to speak to the owner. She must hate missing out on money! To my surprise she started attacking at me! With her employee chiming in. And then was shocked when I demanded a refund and asked her to keep the chai.In other words, if youre willing to be treated like crap in exchange for a yummy chai be their guest. If not save yourself the 5$, the time & the annoyance.

Good coffee average prices

Highly recommend!! Lovely coffee shop!

Always good service

Always friendly and quick service.

NEVER BEEN

-0 stars, Very bad experience, one of two women (the older one... she looked like she was on her 50) attending me had an attitude problem, they are rude and also made faces all the time, like if I was forcing them to get my drinks.

24 Hour Drive-Thru Ice Cream... Need I say more. Staff very patient and friendly!

I like this place. I do wish they had a website or an online menu.

Loveeeee. Its expensive and relatively slow moving but their coffee it is fantastic

Really great shakes

The employees are beautiful...

Service is good..girls are cute..

Great ice cream!

Fast and friendly

Goodice cream

Roach in my ice cream, and really bad services

Love the sandwiches and the lattes!

Very rude.

I was unaware that a place can charge you an extra 50 cent each for some shredded lettuce, mayo and a slice of tomato on my pastrami and cheese sandwich advertised as 5.95 and came to 8.50....omg