I have nothing good to say about the customer service. I sent in a claim a year ago and still have not had this claim satisfied. The store which I purchased my couch has since closed and was never informed of this. I have called many times with no luck. I contacted better business and they has no response from them. They have my money. And I have a couch falling apart.

The Home Depot got all your central needs and good security when you need. Youre shopping is a safety to them. They get 3 stars because the machines are always shutting down, the wait line is horrible and service can be better. Have a beautiful blessed day ❤️

I went to Home Decor looking for a living room set. Most places did not have anything available for 6-8 weeks. Not only did Home Decor have a loveseat and sofa in stock, but it will be delivered by Tuesday. I also got a nice mirror for my granddaughter and my daughter found a bigger mirror for her living room. Next time I wont waste my time at other furniture stores, I will start with Home Decor.

Why don’t you respond back to the reviews of the customers that are missing furniture or have just gotten robbed by you guys? I’ve been waiting for my PAID nightstands for 11 months now. Let me choose something in the store worth my money and take my business elsewhere ASAP!!!!!

I love this place. They were very respectful and friendly. They asked me if I wanted the pieces inspected before they loaded it unto the truck. It took an extra few weeks due to Covid-19 but all in all their services were great.

John, my sales rep was very accomodating. No doubt, I will go back there for another purchase in the future. The prices were very fair.

Nick was very efficient. Helped me with exactly what I needed with multiple options. Totally recommend this place.

Friendly and helpful people great selection

We ordered a sectional January 8th, paid in full and still have not received it. It has been over 3 months. We were told it was at the manufacturer 2 weeks ago, but now they dont know and have no updates. We tried calling and texting corporate, but no answer. 3 months is ridiculous to receive a piece of furniture. As first time home buyers, what a horrible experience. They told us even if we wanted our money back it would be store credit. Yeah no thanks. Were either getting our couch or our money back, no question. Would not recommend this place.

Nick from buffalo is a great guy. Very caring and respectful. He actually saved me from what I believe would have been a very painful, long road in trying to retrieve my money (or furniture). I salute this guy and it is because of his dedication to his job and appearing to care (to me, about me) that I choose to give home decor four stars. After all the furniture is great!...it’s just some of the employees that cause the company to get a few poor ratings.

Thank you Home Decor for delivery as promised.. I have purchased 2 bedroom sets over the past 3 yesrs.. I. Would like to say Thank you to Nick a great sales person. Thank you so much. Happy Holidays!!!

My mom and I were shopping for furniture for her apartment and John had helped us. He went above and beyond for us. He went through all items that we were interested in and helped us find a couch and recliner that we love. He was super personable and had great customer service. Definitely an asset to this store.

I bought the warranty on a reclining sofa and have been waiting 6 months to get answers and still havent received any answers. The couch broke after only a year and they keep telling me they are waiting for answers because the warranty wont cover it because I me the claim the first year and they say its a manufacturing issue and the manufacturer wont give me answers either

THERE SURVISE IS TARABLE THEY ALMOST PUNCHED MY DAD

TOTAL SCAM!!!!! I wish i had read the reviews of this store before i gave them any money. I ordered a sectional and was told it was in stock in their Pittsburgh warehouse and just needed to be shipped up. They said it would be 2-4 weeks. (I ordered from Nicolas). I ordered December 5th and now here we are March 8th. I texted to get an update, no response. Yesterday i called and the girl said she was new but would have the manager call me back, no call back. So we went to go to the store to get an update. in the store the District Manager told us they could not provide an update for that particular vendor. (how can you not get an update from a vendor, and how did you know its status when i ordered but dont know it now?) We asked for our money back and they said they were not authorized to do that. How can a district manager not have authority to issue a refund? They told us to call the corporate office. So basically they brushed us off and kept our Money........TOTAL SCAM!!!!!!!!!!!!!!!!!!!!!!!!!!!! This store operates like a store that is going out of business. Everyone is so shady here. Now i am out $1500 and have nothing to sit on. PLEASE STAY AWAY FROM THIS STORE

Great sales person got a beautiful bed

Nick was very kind and funny. He was very knowledgeable about the products and specifics of all of them. Even with a broken foot he exceeded standards of customer service. I will recommend this store and him as a salesmen to all my friends and family. Thanks for having such great staff! Nick deserves a bonus 😀

Very nice experience. Store manager was a great help, nice furniture, would definitely recommend 👍👍

This place is HORRIBLE. I went in on July 13th and ordered a bedroom set. I was told all I had to do was put deposit down and make payments every month. Sounds good right? LOL. I made payments twice a month and when I made a payment on July 25th I had the date of our move in and told them the date I would need it by. The short bald guy said absolutely no problem. I finished paying it in full end of August. Again they said NOTHING that day about anything. I go into today since NO ONE answers that phone or text and I even tried called the customer service line. I go in to confirm I am all set for next week and the guy says no it won’t be in and it might not be in until October 22nd!!!!! He said that they do not order the furniture until you pay in full which I was NEVER told and to make it even worse, I wouldn’t get a refund because after 10 days your money turns into a store credit!!!! Worst please ever and horrible employees. I had to pay $300 more for a different set and had to take the display dresser just to make sure I had furniture: they offered no help no discounts and were extremely rude. The employee was outside smoking and on the phone instead of inside working. DO NOT BUY FROM THERE UNLESS YOU WANT TO BE ROBBED. I would give them 0 stars if I could.

This is honestly the worst company I have ever had to deal with. Ended up having to buy and entire new couch elsewhere because not only is their selection so slim the furniture is garbage. Their website does not tell you the dimensions of anything other than the length and width of the couch. No measurements of the cushions or any further details on the material. This place is a total joke. Save your money and go somewhere else that’s worth dealing with. Customer service? The way they do things here is just not answer the phone EVER and then avoid dealing with you when you actually get ahold of someone. They are holding up my warranty and inhibiting me from getting anything through guardsman because they don’t answer the phone!! I gave a one rating because zero is not an option. I have been dealing with this since April and have yet to have a resolution. I absolutely hate this place. Total joke.

Excellent customer service! Nick went above and beyond helping us in the store. He showed many options. He also went above and beyond with social distancing. I highly recommend Home Decor Outlet!!! 5 star service! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Thank you Nick!😊

The sales worker Nick and warehouse worker who were the only to in the store was extremely patient and friendly and I was very satisfied with their service. I wasn’t able to pick up all of my merchandise at one time due to no fault of there own. I can definitely say that I will continue to do business with them!

Nick was great. He was well versed on the product and friendly. The prices were also very competitive. Im really glad I stopped when I saw this place because now I know where I will be going to shop for furniture first, from now on.

No stars but I had to give something. This place is the worst. 2 weeks still waiting for my furniture. No one answers the phone. You text no one responds. No update on when it’s coming or if it’s coming. This place is a joke.

Great sales staff. Helpful and honest.

Nick was very helpful and friendly. He had great answers for all of our questions and was able to help us make decisions. Highly recommend shopping here with Nicks help. He will help you find the right furniture for your needs.

Great place and welcoming employees. They were very open!

Very attentive and willing to help. I will be retuning as I’m remodeling things in my home.

The sales representative was courteous, friendly, and was very attentive to our needs. The loading guys were exceptional. Overall, my family and I had a great experience. Thanks Home Decor Staff.

Friendly and Helpful staff. New system where you can make payments without going in to store. Just better experience than in years past.

Ordered a bedroom set 12 weeks ago and paid for it right away. Still don’t have it!!! Will never shop here again. No customer service except a text line that replies it’s not in yet. No date of when it will be in. No one ever answers the phone. Awful customer service! Don’t buy from here unless they have it in stock!

Worst experience ever. I think they set up fake people to do their reviews because they are unprofessional. Stated an item I wanted was in stock and available for in store pickup. Been over a month item still isnt available. Contacted them asked for a refund so I could purchase elsewhere since we have a mattress sitting on the floor with no bed frame. They said its been to long and can only do in store credit. I dont have the item. How in the world has it been to long. Nick who we spoke with seemed like an idiot. What a joke of a company dont do business with this company ever.

I Visited home Decor and Nick took care of me. He was Very Polite and knowledgeable of the merchandise. I highly recommend this store

Customer Service wasnt as I thought it should b I felt like if they wasnt answering phone calls due to the Covid - 19 pandemic I understand that but they should of been answering text messages more often then what they were because why should people have to come to them to get a question asked about there furniture...

Home decor the outlet on Walden Avenue purchasing a box springs mattress they worked with us they showed us what they had prices were outstanding before just picked up and off we go for a good night sleep

Horrible experience they delivered furniture that was defective not to mention they left it on the outside lawn. The inside of the dresser was obviously compromised at the manufacture because the inside of dresser was cracked. But because they do not take items out of the box or the dresser drawers out upon delivery the flaw was but detected Once myself and husband went to the items in room and removed the drawers you could clearly see it was defective. Have been trying to resolve the issue with this company but they are not willing to assist they want to send out brackets to the dresser but it’s not the brackets it’s the dresser wood that’s cracked. They do not return calm text or anything customer service sucks

I purchased a kitchen table and large area rug from the Niagara Falls on 6/22/18 and it was the worst experience ever. Over a month had passed and I still had yet to receive my merchandise. I was given every excuse imaginable by the manager there and I became completely fed up. I found the number to the corporate office on line and called them on 7/25/18. I spoke with a representative who said that he would have John from the Buffalo store call me right away. Within 10 minutes John (the assistant manager) called. John was awesome. He listened to my concerns without interruption and was very empathetic to my situation. John immediately took action and within a couple of hours after our conversation, my merchandise was delivered to my front door in perfect condition. John was able to make happen in one afternoon what the other manager couldnt in over four weeks. I was definitely never going to shop at Home Decor Outlet ever again, but after such a wonderful experience with John, I will definitely continue to shop there...but only at HIS store! His customer service skills are second to none and he is an absolute pleasure to work with. Thank you again, John!!

These guys are awesome! John V. has excellent customer service and is very knowledgeable. Highly recommend this place! Keep up the great work!

This place is great. Affordable and extremely accessible, not only do they have the items in stock but they also can get it delivered within a day or so, sometimes the same day at an extremely affordable price. John helped me out with a power recliner and got me a great side deal with a floor model chair that had only a minor defect. Very helpful and friendly, will do business again.

Nick was very friendly, fast and knowledgeable . He got me what I needed quickly and directed me in the right area and price range for what I had in mind. Definitely will be back for the rest of my goods for my home and for the service and experience!

Was looking for a mattress during this hard time with all stores being closed l. We were glad that home decor outlet on walden ave was open. Nick was very helpful and has done a wonderful job in picking out a mattress. Very detailed in explaining the benefits, pros and cons on each matress. Another great thing about this store are the prices. I Couldn’t be anymore happier.

Great place with great prices and manager went out of his way to get us what we needed today! They delivered the same night - on a Sunday night. The poor guys worked very late due to broken down truck, but delivered the furniture as was told would happen. When they delivered were very accommodating on where we wanted the furniture and making sure we received what we ordered and made sure we were aware if we had any problems to be sure and contact the store at any time. Great experience!

Guys were awesome and great help

Bill is the most amazing bedding salesman!! Very thorough with his information and very knowledgable. He took the time to make sure we got what was best for our needs and wasnt rushing to just make a sale. I strongly recommend coming here and speaking with him if you are looking for a new mattress. I had the best night sleep last night... best Ive had in the past 10 years!! Thanks Bill! You are awesome!!

Can anyone help me with getting the corporate phone number?? I cant get ahold of anyone.i have purchased a sectional in march.received one part.havent heard a thing since,7months have gone by,I will never deal with company ever again!!!

I love what bout. The service nice and thank you so much will be back soon.

Great product and service

Just purchased a new living room set and it couldnt have been easier. John was very patient with us and answered all of our questions. He even scheduled delivery for a day that was most convenient for us. If you want great furniture at a good price, be sure to check this store first .

Jay was amazing! Prices are fantastic and the service is phenomenal! I even got same day delivery 😊 thank you Jay

John is the best!!! So helpful and well versed in the stock and material. Helped me find everything I needed and more! Deals were great and time was well spent. And my new bedroom set is awesome! Thanks John!

I was very happy with Nick. He was very helpful and patient. I will always go to Home Decor Outlets in the future.

Nick was the salesman who helped us during the shut down on his day off he was extremely helpful and kind and knowledgable

My family and I were shopping for a dining set. when I took out my 7 month old son, i noticed he needed a diaper change. being winter (29 degrees today) i did not want to change him in the car. i seen the sign in the front window no public restroom. I decided to ask anyways. the gentleman (young Male, thin) apologized that there was no public restroom to change our son. he looked at the older gentleman he was working with and said its to change the little guy the older man whom he was working with said absolutely not its a mess in therethe younger Male told us a family used the restroom once and flushed a diaper down the toilet.I understand how frustrating it is that the owner had to pay a plumber to come fix the situation but as a furniture store, full of families, there should be a public restroom. maintaining the building is part of ownership. its not every families fault one family did something they should not have.I had to change our son in our car in the freezing cold.the younger salesman was extremely nice but because of the owner being cheap and not family friendly I wouldnt suggest this company

Nice, friendly and helpful staff.

Nick was very helpful and helped me out tremendously with picking out a nice dining room table.

Great selection, prices, and the staff is supurb!

Best customer service ever. Thanks to Billy, we got exactly what we were looking for and within next day delivery. I highly recommend this location for your furniture needs.

Bill is the man he hooked me up. Highly recommended doing your furniture and bedding shopping with him. He is very knowledgeable and funny too.

Bill was awesome. I bought 2 couches from him and within 2 weeks the one recliner handle on the couch broke and was unable to raise the leg recliner. I notified Bill and he was able to resolve the problem and get me a replacement couch! Bill is awesome to work with and I will definitely go to Home Decor and Bill again!

Purchased a living room set from Bill Yates third week of February and still yet I do not have my full set! I’ve called many times for the where abouts. It is now March 19 and still do not have my complete set. I will never deal with Home Decor Outlet AGAIN!!! Delivery service was 5 stars!

Nick was very informative,customer service friendly and a pleasant person to do business with!!

Billy was great! He was knowledgeable not only about the products but about the difficulties that might be associated with delivering them to my upstairs apartment. He was able to clearly explain my options and help me pick living room furniture I like that would also be easy to deliver. I felt no pressure and there was no upselling. Id definitely come back

Bill was excellent! Help us with what we needed, price was good. He didn’t rush us out at closing he patiently waited and helped us until we were done. Thank you

I want to say thanks for contacting me to move forward with my order. Im satisfied il have a bed to sleep in now thanks to these guys at this store.

Bill and John were very awesome! The helped me with every step in purchasing and delivering of the furniture. Highly recommend this place for all furniture needs!

Bill is the most honest sales person there is. He didnt have to let me know I was over charged but he called me immediately. Great bunch of people. I highly recommend them.Anikia

Today been a stressful day I am so happy tht Nick helped me and called me back my name is carmsn he also took the time to talk to me and after tht called my daughter and help her out great customer service need more people like him..

Nick was wonderful!! And very quick! Would always recommend here!!

Very polite and nice sales personals and delivery guys were awesome as well.....

We paid more than half on the sofa loveseat set, they were holding it for us since we were still remodeling our house. We were paying every month. We went in to pay it off and take it home, they said they sold it. They also said they called but we never received a call or message from them. Such a horrible customer service. Never using them again.

Dave was awesome! He found us a perfect bedroom set for our new place and told us about their cool lawaway plan. Definitely will be coming back and picking some more things up!!

Nick was very polite and knowledgeable. Andwered all our questions and explained everything to us

Love this store. Has good prices and great furniture. The service was amazing and they helpped me find exactly what I needed for my house. Would highly recommend getting furniture from them!

Johnny from the Niagara Falls location is very friendly and extremely helpful and is attentive to customer needs. He is knowledgeable of the products and services offered at the store.

I will never shop for furniture ANY WHERE ELSE.Bill Y. from the Buffalo store is just phenomenal, easy to work with and funny. And oh my God so handsome too. He sort of reminds me of Donald Trump just a little less bald. MERICA anyway- he made me want me want to buy everything in the store. He made my furniture dreams come true. Im a changed woman.

We went in to get bunk beds for the boys. Very friendly. Did not try to sell me anything we did not need. Worked with Mike ask for him. Thank you guys. Melanie and Jose Sanchez

Billy was amazing from beginning to end. He talked to us like an actual person. Broke down all the payments options and helped us pick out some nice furniture. He made a stressful part of moving to a new home easy.

My man good BILL is the best, he hooked me up and he didn’t have too!! I will be coming back to do business again and thank you so much🙏..

Lots of beds and love seats.

Bill is the most amazing bedding salesman!! Very thorough with his information and very knowledgeable. He took the time to make sure I got what’s best for my needs and wasn’t rushing to make a sale . Get here NOOEEEWWWWW and and speak with Bill if your looking for a new mattress, sectional, bedroom set . If you need it he’ll get you right . Promise you my new bed is heaven 🤗. Thank Billl . Your the real MVP !!!!!!

This place has great prices. And Mike helped us out greatly. We got the perfect bed for my disabled veteran husband.

Despite COVID. your service was reliable.

People that will laugh and joke with you Good customer service

My roommate brought a bed and mattress from here. First the wooden frame was split and the clips to put the bed together were all missing and she had to wait a week to ship in a new one. They said they would deliver it and take her return for free but canceled on her 3 times and stated they they will deliver it when she was available if she tipped the guy 20 dollars. Instead she picked it up only to realize they gave her king size slates instead of the queen size she ordered. When we finally got all the parts and the bed put together we found out the measurement of her mattress is not the typical 60x80 inches it was 58.5 inches by 78 inches so it didnt fit quite right with the queen size bed. But hey I guess thats why this is a discount store.

John is a fantastic salesman, very patient and answered all my questions! What a great experience. I would highly recommend.

Bought a bed for my daughter for Christmas. Worked with TIM and he was extremely helpful. The other store associates were extremely kind and helpful as well. I will definitely be back!

We have purchased furniture from them twice. Both times they provided awesome service. Dave and Mike were both great associates and gave us great deals on our furniture

It was ok not a very large selection of dining room tables to look at but staff were very nice.

Bill was amazing. Worked with me on all the furniture I wanted to look at. Which was all the sofas btw. Great job

Great customer service. Bill was very informative about the financing that was available, with same day delivery.. very satisfied 👍

Bill was amazing. Helped us out a lot. Awesome prices and great customer service

Great. Nic was knowledgeable, funny, friendly & addressed all my concerns. Hes a life saver. If u see Nic in Five Guys slap that burger out of his hand for me, will ya? 😉 great guys

Excellent customer service and great prices on merchandise! Will definitely return in the future. Ask for Tim or John :)

John V was so friendly and helpful. He explained the benefits of financing and even though there were some hiccups on ordering, he walked us through the entire process!!

Only getting a star because I cant leave blank.... Furniture is fine, CUSTOMER SERVICE IS ABSOLUTLEY HORRIBLE. Gives you a delivery window, and then the delivery guy will tell you he cannot promise when he will arrive, even in a general vicinity of time and then arrives at 10:51 PM, only to tell us he either delivers or leaves on lawn pretty much. Store Manager was rude then lied then apologetic then rude again. Thank you, next. Too many places to buy from, will NEVER RETURN NOR RECOMMEND.

Billy was very nice and was very knowledgeable about all of the material. Very opened minded and work with me very well. He is an awesome salesman.

Great store, great prices and helpful staff!

Very professional employees. They were very nice. Thr funiture is affordable and they worked with me with the layaway

Bill was the man he hooked us up. And gave us same day delivery I recommend everybody go see bill asap.

Hello.I am at the Walden Avenue store.The associate who waited on me was very kind, considerate and professional.When we ran into a problem she resolved every issue with th utmost of respect!5 stars to Melissa!!!