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VMS Auto Body Collision Center
1101 N Azusa Ave #A1, Covina, CA 91722, United States
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VMS Auto Body Collision Center
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Ja
Review №1

Huge thank you to everyone at VMS, they have been outstanding and very reliable. Amazing work, i highly recommend if you want professional and quality work.

Ma
Review №2

Simply the best auto body shop Ive ever used. The personnel are all phenomenal. The work quality is top-notch. I highly recommend VMS to anyone in need of an auto body shop.

mi
Review №3

Second time being a customer and I’m extremely satisfied with how they attended me. Great service, Good quality, and very Professional. They go the extra mile for their customers and exceeded my expectations. I recommend them, they are #1 in the Covina area.

Ad
Review №4

Shout out to VMS great staff. Very professional and friendly. I was impressed with the outcome. Outstanding100% recommend. Great job 👌👏👍

Ro
Review №5

Jack is so professional and on time. the quality of the work is amazing.I got a daily update on the status and finished their work on the promised date. I recommend VMS if you want to get a professional job done to your car. thanks Jack

An
Review №6

Had a great experience with VMS Auto Body Collision Center. My car was definitely in trustworthy hands. Very friendly, professional and caring of my vehicle. My car looks just like when I got it out of the dealer. Kevin and Vicky kept me informed during the entire process. I definitely recommend, and will for sure be my #1 choice for any of my cars.

As
Review №7

I was happy to be able to find VMS Auto Collision Center online, by far this is the best shop I’ve been. Kevin was very helpful and very accommodating. Thank you for the best service you have provided.

My
Review №8

Jack the appraiser was very professional andkept us informed the entire time the car was in the shop on the progress. We are very satisfied how the car was repaired and would definitely recommend it to our friends and family.

Vi
Review №9

Great service and professionalism! Vicky and team kept me up to date throughout the process.

Di
Review №10

They did quality work. Cant even tell something was wrong. Thank U for not taking advantage of me as I went by myself, also paid cash cuz my insurance may have gone up. ☺

Li
Review №11

VMS comes through again! We purchased new fenders and other parts for our Jeep and took them to VMS for installation. The work was completed on time and we were kept abreast of the situation with updates during the process. They offered the best price quote for labor. As usual, their craftsmanship was impeccable.Thus, we remain loyal to VMS where we can rest assured that not only will they provide high quality repairs or aftermarket parts installations, we will always be treated with utmost courtesy and respect.VMS is the best and only shop for my family!

Va
Review №12

Everyone has a mental image of what a body shop is like. VMS is completely different in so many ways. Kevin and his team have earned my trust through their great communication and follow up and also the great quality work. Thank you.

Lu
Review №13

Great workers, very friendly and always kept me in the loop throughout the duration of them having my car

Ch
Review №14

Someone decided to brighten my day by keying my car, and it was quite a deep, long scratch. After a bit of researching, I came across VMS and saw overwhelmingly positive reviews. I decided to make an appointment to get an estimate. I am so extremely happy I chose these guys! The service provided to me was phenomenal, and they took care of all the insurance stuff for me. Everyone I spoke with was very kind, and I felt they understood my needs. And, the best part of all, I cant even tell that my car was keyed! It looks brand spanking new, and its all thanks to those at VMS Auto Body Collision Center! Thanks again!!!

Su
Review №15

Vicky is THE BEST! Our CR-V was done in half hour. They kept asking us if we wanted water or a coffeeNeedless to say...they are EXCELLENT!!!

Ja
Review №16

Kevin treated my parents like family handle phone calls with insurance made it easy for me and them .

Jo
Review №17

My car was struck by a sheet of plywood on the freeway. VMS set up my tow service, dealt with my insurance claim, and fix my car within the promised time frame. Highly recommended.

Vi
Review №18

I needed repairs to my cars rear bumper and front fender and was really concerned about quality of the paint job. Must say VMS did a great job. You cant tell what is new and what is the original. Thank you.

M
Review №19

This place performs amazing work that goes beyond what you expect. The team at VMS is very professional and knowledgeable. I happened to speak with Koko and kevin who met my expectations, including there service that texts you with the progress of your vehicle (great feature). I am really happy with the results!

Ca
Review №20

Excellent customer service! They did an amazing job. Loved how they keep you informed and up to date throughout the entire process.

Ma
Review №21

If you’re looking for an auto body collision center, look no further - VMS is the place to call! Aside from quality work, VMS workers provide amazing customer service and are with you from the moment you’re involved in the collision to the moment you receive your vehicle back, and hand in your rental.I got into an accident and contacted VMS right away and they assisted me with filing a claim, picking up my vehicle, scheduling the rental pick up and providing me with updates every step of the way. They definitely made the process easier and answered every single one of my questions along the way! Thank you so much to the VMS family and a special thanks to Kevin!

Ma
Review №22

Crooked installation of bumper had to go back to get it fixed. Poor customer service. Pricey.

Ma
Review №23

The replaced part was perfect, as was the painting done on the rear end of my car.

yu
Review №24

We fixed our Porsche here, it’s the best body shop ever and good service

Al
Review №25

It was great experience with this collision center, staff were very professional and helpful, they kept notifying me with the repair process. At the end my car was repaired in a timely Manner. Great job. I would definitely use their service again.

Mi
Review №26

This was a good experience working with them they were on time fast use all factory parts did great work I would highly recommend them

Fr
Review №27

I want to start off by thanking Kevin and Coco, with whom Ive had the absolute pleasure of dealing with. After an unfortunate incident where my truck was hit while parked, I was given the option to choose a body shop. Searching for shops can seem very difficult because they have one around every corner however, not all of them have great reviews on yelp and google. I ran upon VMS Auto Body Collision Center. After reading some of their reviews, I was so impressed! At that point I was very eager to get everything done, so I brought my truck to them right away. I dealt with Kevin, I automatically felt like I was in good hands. He completed all the necessary paperwork for me, he also arranged my rental and reassured me they would be quick but also very thorough when it came to the completion of my truck. A couple of days later my truck came out looking better then when I purchased it. I also want to mention that I waited to write this review about a week after they have completed work so I can write a more accurate review. Even though I have a lifetime warranty with them, I just want to make sure the quality of work held its integrity, and it has so far. From my perspective, I can tell immediately that over the years this small company has managed to establish rapport with customers and the surrounding community. I had the opportunity to sit and watch them deal with long time customers and I was very impressed with how much they value customer service. I understand now why they have managed to stick around so many years! Thank you VMS for turning my bad experience to a pleasant one!

jo
Review №28

Great people always helpful and vehicle always left like NEW!!!

Pa
Review №29

Kevin and Coco were amazing to work with at VMS! I highly recommend them

Jo
Review №30

I picked this place to get a dent taken out of my car after someone back into my car. The person that backed up into my car had Farmers insurance so the insurance process here at VMS was very easy. All I have is good things to say about this place. I received some great, fast, and professional service here at VMS. Koko answered all of my questions, and he explained the process of repairs. I dropped it off on Monday around 4pm, and I got a call back the next day on Tuesday afternoon saying the repairs were done. It was a small dent, but the quality service I received at VMS impressed me enough to write a review.

St
Review №31

I was in a small accident a couple weeks ago. A friend referred me to VMS so I contacted them once I got my claim number and it was smooth sailing from the beginning. The whole shop was very helpful and kept me in the know every step of the way. They finished up with my car in a timely fashion. Def a great experience. Thank you VMS

Da
Review №32

★ ★ ★ ★ ★VMS truly has offers the best service and repairs in the San Gabriel Valley.From minor repairs to big ones, they are my first and trusted choice. I’m very grateful for them, they honestly do feel like friends in the business :)

El
Review №33

I have been taking all my cars to VMS for almost 20 years. Sako and his team have always provided the utmost care and I am never disappointed with their work. I would highly recommend their services.

Sa
Review №34

My car had a few dings here and there and we thought since were home for COVID-19 I might as well have it fixed. Although I was hesitant with the whole sanitation issue I felt so comfortable with the way Kevin treated me and respected my health concerns. I would recommend VMS to anyone regardless of Covid or not, his professionalism and his care to detail was outstanding.

Hr
Review №35

I got involved in a minor accident recently and decided to bring my car here. I am very happy with my experience repairing my BMW here. Everything went very smoothly and my car looks great. It was done in a little over a week. Kevin and his team are absolute pros and I recommend this shop to anyone who needs body work

Be
Review №36

They are really nice. My insurance listed several body shop for me, VMS is the only one had no critical negative reviews. They are professional and great. They not only fixed my scratch, but also painted my bumper for free. They tried to fix as much as problems without extra charge. Also, they fixed it earlier than they estimated.However, some of the spots on my door are left, but they are not covered by insurance, so I could understand it might need additional payment and they left them there.All in all, I am really satisfied with their services!

PA
Review №37

Excellent service and great price would recommend this business for any body repair.

Re
Review №38

My experience at VMS shop was excellent. Sadly i backed into a wall by accident and had to get my bumper repaired. Many collision shops i got an estimate from were way overpriced and told me it would take 3-4 days to repair my car. VMS quoted me a reasonable price and repaired my car in a few hours. I was very happy with their service. My car looked amazing after it was finished! I highly recommend them if you ever need collision repair.

Mi
Review №39

This is my second time using VMS.While on vacation, I turned a corner too closely and heard a horrible sound.From the moment I stepped into VMS, Koko put me at ease and explained the entire process. The parts were ordered, beautifully matching paint was applied and I brought my car back the next week to have the work done. My car was in for half a day and I was very happy with the quality and the price. Phone and text updates kept me updated through the entire process. I will gladly recommend VMS to family and friends!Thanks to Koko, Kevin, and the rest of the staff at VMS Auto Body Center

Br
Review №40

Had my car towed here after an accident at the recommendation of a friend.I was greeted with a handshake and a reassuring feeling that these guys are gonna take care of this - and they did.Kevin and company all treated me very well and did good work.I hope I never require their service again but considering the crappy circumstances under which I was there, I couldn’t imagine having a better experience at any other shop.Good work, Guys - thank you.

Sa
Review №41

I went to VMS Auto body to ask about window repair to know if they knew someone who can repair wing windows they said they do that type of work, great so I left the windows this was Friday he said they would be ready on Monday. Monday when I went back they werent ready I said no problem I will be back Wednesday I did get back til Friday they didnt touch them yeah I was pissed, normal this wouldnt bother me but i had a time line which they were aware of. So will I ever recommend them, I dont think so. Terrible customer service, like your nobody, probably because it was a small profit deal to them all though price was never an issue

Ru
Review №42

Thanks VMS collision center, Kevin & KoKo are Great helped with everything I needed in my car VW Passat Limited 2015 Great service communication via texts & Calls . recommend to my family and friends.

Jo
Review №43

I found them online and noticed their impeccable customer ratings. Now, I know why. The process was seemless from the moment I walked in to the time the job was done. Kudos to Kevin, Vicky & Maria!

Ne
Review №44

I unfortunately have had my share of accidents. VMS has been by far the best collision center I have had the opportunity to work with. I was a nervous wreck when i initially took my brand new vehicle to them after it endure a somewhat severe crash. The staff was amazing and able to make me feel at ease. They take my phone calls everyday and are always ready with an update on the status of my car. I highly recommend VMS.

Jo
Review №45

VMS Autobody is a shop that you will return to. I have now worked with this shop 3 times in the past couple years. I was rear ended twice and had a bad door ding on the third occasion. The quality of work and customer service led me to return the second time I was rear ended and the third time.The staff is very friendly and attentive to all of your concerns /questions. What I really appreciated is the service writers preference on utilizing OEM parts along with planning the logistics for my rental car. In addition, the intake process is very efficient.The status updates on the work being done to your car via text are also a plus. All instances of working with VMS led to prompt, accurate, and earlier turn around times than expected.

Pe
Review №46

Recommended if you are being sent to a body shop for insurance issues

Je
Review №47

Kevin, I am the wife of David and the person that selected your establishment to repair my sons vehicle. I am applauded that you would respond with lies (see Yelp review). Before we called you, we reviewed our paperwork to make sure we didnt miss a disclaimer regarding the alignment. Its no where. Now Ive had my vehicle repaired before and if there is something highly recommended that is not authorized, it is usually on the invoice and the customer has to acknowledge that they have opted against the repair. The need for an alignment and cracked frame repair are not on the paperwork because your team never checked the frame. Koko, YOUR master tech, told us when we called to explain this issue that your crew didnt check the frame because my son told them the car drove fine after the accident. If this is not gross negligence I dont know what is. My son could have died! We didnt even come demanding our money back, which we really could have. All we asked you to do is take responsibility and finish the repair that you clearly botched. The fact that you refused is a testament to how you feel about your customers and how much you stand behind your work.I have already filed complaints with the Better Busines Bureau and gathering documents to take you to small claims. To be honest Kevin its not the money because we can fix my sons car. Its the principal and your arrogance. I find it infuriating and insulting that you are so dismissive of something that could have resulted in DEATH. You would be liable for so much more than car repairs Kevin. Morally you should truly be ashamed but based on your response, morals have nothing to do with this situation.

Cl
Review №48

The best auto body shop Ive ever experienced. Very professional. Take care of you from the beginning to the end. He deserves a 5 ++++ star.

Da
Review №49

New to the area and in need of a repair. How lucky was I to find VMS. I have never seen amore professional repair shop in my 84 years. I was given excellent customer service and body work repair. Thanks VMS for your assistance.

So
Review №50

Excellent service from Maria and coco they were very understanding about all my concerns I give an A+++++ !!!!

Da
Review №51

*****PLEASE READ IT MAY SAVE YOUR LIFE***********My son was in an accident and we took his car to VMS to get repaired. We were paying out of pocket so, of course, we were looking to save money anywhere we could. VMS replaced the bumper, front driver side headlight and fender and blended the paint. How would you feel if, a month later, your son calls you to tell you he was going to school and could not steer?! Then, you have the car towed to a mechanic who informs you that the subframe of the car is cracked and completely separated from the steering column. Not wanting to think ill of VMS and realizing my son is a newer driver, I ask if anyting else may have been the cause. The mechanics response your son could have been four wheeling off the curb and it would not have caused this.... this was the result of a hard impact on one side which was exactly the accident the GREAT Koko and VMS should have fixed. Imagine my son had lost his ability to steer at 70mph on the freeway! Again, how would you feel?! Insult to injury....The GREAT Koko and his VMS team, when advised of all this, said Well everything we fixed is fine....if you would like to bring the car back in we would be happy to take another look at it....oh wait we do not do anything mechanical... WAIT WHAT?.....I took my car in for repair not a face lift! When you go to the doctor for chest pain, would you feel some kind of way about getting an inhaler and later dying of a heart attack? Ok, maybe I can understand you dont specialize in hearts but at least a heads up that something might be wrong....Otherwise, youre just a quack who doesnt know what they are doing or worse a dishonest shiester who took the money and ran. Oh, and this claim that they dont do anything mechanical...The website clearly says they do frame and unibody repair!! Then they wanted to throw my bargain hunting in my face by saying I wanted the cheapest repair possible. Do you think there is any amount of money worth my sons life? Are you kidding me? Any reasonable person would have at least let me know the car was damaged...... dont just let my son roll out with a shot subframe and a pretty headlight.....Final review.....No Matter how pretty they make it look on the outside, this place had no heart and that just might kill you!!!!!!!

Jo
Review №52

My 2016 Tesla was side swiped and the left two door panels were both dented in. VMS ordered both door panels and had them replaced within a few weeks. Thanks so much for the help and hard work.

Br
Review №53

Great experience, decent pricing, good service

Ad
Review №54

VMS Auto Body is a team of all-stars. I had the pleasure of working with Koko who walked me through the entire process. He was respectful, to the point, and kept my best interest in mind the entire time.In addition to top notch customer service, the guys in the shop did a fantastic job as well.Thank you Koko and the rest of the VMS team. Keep up the awesome work.

Pr
Review №55

Best service

Ra
Review №56

Theyre amazing, I have used them twice and have NO complaints.

Al
Review №57

Best people & best service...they care about what they do...

Da
Review №58

Very Very Professional service and great people.

Te
Review №59

Great service

Ki
Review №60

They are professionals at what they do

Information
100 Photos
60 Comments
4.6 Rating
  • Address:1101 N Azusa Ave #A1, Covina, CA 91722, United States
  • Site:http://vmsautocollision.com/
  • Phone:+1 626-339-6688
Categories
  • Auto body shop
Working hours
  • Monday:8AM–5PM
  • Tuesday:9AM–1PM
  • Wednesday:Closed
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
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