Our cashier Mary was a fantastic end to our first trip to this Menards. We got everything (and more) that we came for.All of the employees we talked to were very friendly and helpful with our questions about getting locks re-keyed. We will be back, thats for sure!

Come on folks. Its Menards!This place is always clean, the associates are always friendly and helpful. They have everything from Christmas trees, plywood, toilets, lawnmowers, tools (obviously), right down to some good old fashioned delicious beef jerkey!I observed as one the guys gathering and bringing carts in stopped what he was doing and helped a gentleman load bags of salt into his truck. Thats service!I hope this helps. Cheers.

The staff is very helpful and knowledgeable. The electrical supplies we needed were sold out. This is likely because of COVID, but still frustrating. Overall this store typically has what we need.We were frustrated because they rearranged some of the store. We couldnt find things as fast as we could before. This is a pet peeve of ours. I cant stand when stores move stuff to try to increase their sales. Loyal customers have benefit of knowing where things are and then they mix it up. 😫

Love this menards. Always helpful and never have to search for an employee. Never had any issues with returns or exchanges

Store is good. My only gripe is trying to check out. Often takes me longer to check out then run in and grab a couple items. Not sure why only 2 registers are open when people are lined up back to to first row of tools.

Found everything I was looking shopping for. Priced very competitive. Love Menards.

No one wants to help anyone there. The cashier seemed nice I guess.

LOVE THE PLACE BECAUSE KYLE WORKS THERE!!!! LOVE YOU btw i changed my last name to yours just so you know its me!!

Customer service is very important to me, and I appears that Menards employees are going above and beyond in meeting the customers needs, and with an 11%rebate on everything that makes it really nice. The one issue I have found is mis marked items, and I believe they should honor the price im led to think it is

Highly disappoints me. I ordered 35 dollars of food during this pandemic to pick up instead of having to go inside with 2 kids. And there is a 16 dollar FEE to have them pick your order. Is this morally or ethically correct. NO. I will no longer waist time or money here. What a way to kick people while they are down. Manager on duty did nothing.

Most always find what I need and often what I didnt realize I needed until I found it at Menards. I wonder though why they dont just Mark down all their items 11% rather than have a perpetual rebate sale.

Help was great, found everything I was looking for, plus great pork chops.

Great store and polite helpful employees. Ive never had a bad experience at this place.

Friendly staff but its convenient to see my favorite streamer!

Store was hugh nice clean accessable to disabled people. Employees where great.

The Cottage Grove store is always a pleasant experience. Exceptional service from employees and the store is clean.

Seriously love Menards- they have most everything you would need (except specialty items). Great for home and garden, plus lawn and more. Super safe protocols maintained during pandemic. Love it

Used to love this store. Usually has what I need. Help is hard to find sometimes. Ive been shopping here for 20 years, so dont usually have to ask. If you dont know what or where your item is, good luck.Well after this last experience, I will no longer be shopping at Menards period!Left items in the basket in the parking lot. They reviewed cameras, and said they show me leaving the store with items. So theres nothing they can do. They have no record of the items be left behind. Ive searched high and low, I do not have these items. Still store management will not do anything to help me. Im returning everything from the last month of purchases!No more! Good by Menards!

Was a great trip!!! Manager Mike took real good care of us. Your very lucky to have a store manager as Mike

I like shopping when they got the leopard verset Im happier

Went into their garden center for a hose repair kit. Everything was very organized and easy to find! Bought more than I went in for!!

I enjoy shopping at menards. They have most everything you need for whatever projects your working on.

Always a great place for what I need today was gardening supplies and found exactly what I was looking for at a great price plus 11% off always like that infact was over half off with previous rebates also found a few toys for my granddaughter!!!!

Recently needed paint for a child’s bedroom. Kevin, in the paint department, was very, very helpful. Explained about primer or paint with primer. Helped me find the correct brushes and rollers. Made a task (which I was not looking forward to) easy and quick. Kevin is an exceptional employee. Thank you, Kevin, appreciate you!

Always super helpful employees and I got some river rocks delivered to the house for tomorrow! Thank you menards!

Will NEVER shop at any of your stores again! Came in for a bulb, had it in hand on our way out and an employee in lighting kicked us out because my mom wasnt and CANT wear a mask due to preexisting health conditions! Hope your power trip was worth it pos.

We were making a large purchase to build a deck and the check card we tried to use wouldnt let us make the payment as it has a limit. We did not have our credit card like we normally do so we had to cancel the purchase while we went home to get the credit card. Thegentleman behind us was visibly upset and became extremely rude about having to wait a whole 15 seconds while the clerk told us what to do. I commend the guy checking us out for maintaining his composure. I wish people would just breath more.

Massive Menards location. Asked for help near the entry and received it right away. Found the products that I was looking for and checkout was quick and efficient.

I like how the store is organized overall, but some things are not in its right place. Pieces of equipment you need are separated/not restocked in the exact place it should be in. Also it’s pretty hard to find an employee who knows exactly where an item would be, you have to be sure to ask someone who works in the exact department, which is difficult. Overall I really like the store and pricing of everything is good.

I like this menards! Close to home and has everything you need! Customer service is great!

Very poor service waited for 20 min for help then another 20 mim to get my product. Never go to cottage grove menards use west st paul menards way better

Several people walked in w/o masks?? Not sure Ill go back for materials for my project. I saw one person told they would need to wear a mask. The young checkout talking to the unmasked customer was very polite but the person didnt seem like they cared! I know the store has it posted, but not sure if its worth it for me to go there.

Its where you save big money! Also, this store is very clean with helpful staff. Even when I lived closer to other stores, I would come down to this one.

Only problem the guy at the gate had no clue where anything was in yard. Great service Otherwise!

One of my favorite stores they have almost everything you would need for home improvement projects

Always great! Love the layout Love the prices but staff needs to take some happy pills. I would give 5 stars but the senior staff seems like they would rather eat thumb tacks than help you and if youre lucky enough to get some help they look at you in disbelief that you dont know the answer or where the item is. Luckily I can just Google the item and find it myself now.

Great home improvement store everything you need and MORE

Unless you know exactly what you need and where to find it I suggest going somewhere else. No one is ever around to help you, yet you pass by alot of workers who dont acknowledge you with a hi or ask if you need help. Not sure what everyone gets paid to do there. When you ask for help its a hold on and they never return kinda thing. Customer service here is the worst Ive ever seen in my life!!

Went there, got exactly what I needed and then some of course. One thing I needed was a hammer for around the house. Found this awesome little hammer that will work perfect. Has a little weight to it, but so much easier to handle😏

The Menards on MN 36 off White Bear Avenue is alright! The one over in Woodbury there must be fairly new! You can see the signs for the different depts

I was discriminated against for being medically unable to wear a mask from my military service in the Marines. Even have a Drs note in my pocket. When I asked what ADA accommodations they had, I was met with aggressive responses and told that they dont need to accommodate such disabilities. I cant walk long distances from and IED blowing up our convoy in 2008. Shame on you, Menards!

Inside staff was awesome outside pickup gate staff was very rude

Cottage Grove Menards us the best one around. Super clean, organized, knowledgeable people for each department.

We had a very good experience at menards. They were very helpful and knowledgeable about what we asked them.

Had a lot of questions and Kaiyue provided fantastic help. This man needs a manager position or something. Kaiyue earned himself a return customer for sure. Great job!

Couldnt do phone sale in this branch, while it is a regular things I do at other branches of menards

Great advice at the blinds department

Watch out for the germaphobe cashier. If Terri is working you can save yourself a half hour and get someone elses line. Shell spend 3 minutes checking you out and 5 minutes cleaning up after you. I watched her go through the whole routine after every customer. I can understand wiping down the credit card machine and the things someone actually touches, but the entire check out area got a good scrubbing and sanitizing. Front to back top to bottom. When she repeatedly scrubbed down the shopping cart at the end of her lane when no one had touched it, I knew we were dealing with some kind of obsessive compulsive behavior. The second time I saw her do this I couldnt help but laugh out loud. This caught her attention and she immediately turned, recoiled in horror, loudly reprimanded me that my mask was not being worn correctly and needed to be pulled up even further if I was to be helped. Upon seeing this the guys behind me burst out laughing and were met with the same icy stare. The customer behind them did the smart thing and promptly moved to a different checkout lane. I applaud Menards for employing people with behavioral difficulties and maybe it was childish of me to laugh, I also feel it is a poor management decision to have her working check out. Obviously a source of distress for her and frustrating for me as a customer having to wait for this performance between every check out. And dont scold the customer. Thats not appropriate behavior either.

2020-05-22 Newly remodeled. Requires a bit more time to find things. Will eventually be really nice when they are able to keep things in order.Menards is my happy place store.

The opportunity to walk around and find stuff to improve youre home; you didnt know you should improve is EPIC!

Where do I begin? A company with no telephone option to speak to anyone at the corporate level. That should tell you a lot about this company. They talk about customer service being important but it’s only lip-service. Don’t believe me? Try calling their office in Eau Claire

SAVE NO MONEY AT MENARDS

Its a good store usually well stocked.

Visited for bathroom slide doors, likes they way it has been displayed. You get many choices to choose from.

Good place

Three days ago I ordered and paid for 6 bags of mini pine bark nuggets online with confirmation that the store at Cottage Grove had them in stock. Shortly after, I received a notice that they were all ready for pickup. I arrived at the store parking area looking for signs indicating where the pickup point might be. Eventually I found the gate and when I entered, the attendant was laughing at how I pointed my phone at the scanner but unwilling to give assistance. I finally got it to work and entered the huge pickup compound looking for where I needed to be to receive my order. After stopping and asking a few workers along the way, I finally got to the right area but was told they didnt have my items. There was no apology, explanation nor any compensation offered. That experience ended my long term trust and business with Menards!

Its clean and organized. Better than some Menards. Just need more helpful people.

Love Menards they have pretty much anything you would need for building products. Hand tools, groceries anything that you would need if they dont have it you can generally special order it.

Unique layout for a Menards. Good store. Good staff.

The doors that we ordered were delivered damaged. The managers were upset that I wouldnt accept them, and resisted re-ordering them. They kept pressing me to accept the them at a discount.

Always got what I need

Check out the newly expanded grocery selection!!! Great vegan options.

Menards is a good hardware store. Lots of space and good staff.

What happened to customer service?? I used to work at Menards and we were trained to actually provide assistance. Not to run away or completely avoid customers. Just awful.

Needed quikecrete. It is still in the building have to get a cart. Load it on cart. Haul it out to truck and old it into truck.4x4 posts are on 2nd level in New building, why.Have to haul mulch on cart from garden center to vehicle...All 3 of these items are also easier to get at home depot...

The employees at Menards are wonderful. Im almost always greeted by an employee when l enter the store, which is nice. Yesterday I was buying bird feed and needed help to put the bags into my cart and later into my car. I didnt have any problem finding an employee to help me. They even seemed to be happy to do it.Its always nice shopping at Menards!Kristin

I love this place so much.

Its like going to an outlet store except you always spend double what you think youre going to

Menards has a discriminatory ENFORCED policy against people with disabilities. Menards requires EVERYONE, regardless of health risk, wear a mask. This policy Is NOT aligned with the CDC and state health code which clearly recognizes the health risk of wearing a mask for some people.I dont understand how a company can get away with discriminating against people with disabilities. I wonder how much this lawsuit will cost them and therefore their customers.

Awesome store! Very clean and organized. Employees always helpful if needed.

Had good sale prices on some things.

Richfield MN store would not order from other stores to complete my order for 5 bifold doors. I made trips to 3 stores to get what I wanted. Not only that, I had to place 3 different orders for the same SKU to the different stores. That 11% savings on everything? ; I have to send in 3 different requests for refund. Never again!

Truly some of the most unhelpful employees I have ever had the misfortune of being forced to deal with. Between the bad and untrue information, wrong parts being picked on multiple online orders and the fact that you have to practically nail an employees foot to the floor to get them to help this store is the absolute last place I come when I need anything. And each time I have to its the same experience. Also this review is taking into account shopping at this location on and off for the last 10 years this is not an isolated issue this is absolutely systemic.

The “order pickup” receptionist was both rude and incompetent, a great combo! Coughed all over the payment ipad thing too, a great sight to see during a pandemic. Also, why is it called curbside pickup if you have to go into the store to get it? Really terrible experience.

I was looking for a lawn mower as housewarming gift. Menards was out but as I was checking the Stillwater store it popped up that Hudson had 2. I found a worker and she looked it up and said 2 had just been delivered. She went, got one from the loading dock and I left the store with a huge smile on my face. Thank you Menards!! I will pay your kindness forward.

Had no issues. I am usually able to get in and out fairly quick although occasionally some items are in places you wouldnt think they would be.

Great values and selection.

I went with a friend he needed to pick up a few things. Nice, clean & friendly.

Nice store, helpful employees. Fast checkout

Mainly went there for water but always find other stuff

Has everything for home projects and more

Just because the app says its in stock doesnt mean its in stock. Ive seen the inventory off 239pcs of 3/4 pvc. Be prepared to visit 2 or 3 menards to find what you need. This isnt based off one bad visit. If there was a closer option Id shop there.

Always helpful folk at Menardd

We went in to look at counter tops. The gal helping us was very knowledgeable and friendly.

Menards was good, quiet at 830pm during covid, hours are mon-sat open until 9pm, nice to sneak in and out if you know what you need.

Ok selection of stuff, but xmas stuff is out already to earley

Kinda fire place. Always smells like wood. I love the smell of wood.

Menards never lets me down......oh and that 11% rebate? Game changer!!!!!!

As a contractor who spends large sums of money at supply houses, I always remain impressed at the savings Menards continuously offers. In addition to that, the service is remarkable. Hats off to Heather at the contractor desk who is extremely helpful!!! I very much appreciate all of the help!

Very helpful staff

Awesome help, Could not have managed without it !!

Busy as usual. Always good experience

If the CDC declared useless mask is more important than building materials that work, they need to CLOSE their doors. I bought gutters, end caps and connectors. They dont even connect together

If you want everyone to wear masks to shop you should provide them free of charge.

Was good.

Very much appreciate that Menards is enforcing masks for all. Will choose them over competition from now on!

It was ok no issues.

Have a good selection of things. Unfortunately they were out of stock for what we needed

I was in and out in less than 15 minutes. They always have exactly what I need.

Quick in and out. Appropriately staffed. No long lines.