It is difficult to express in words just how much I enjoyed this program. My experience was beyond anything I could have ever expected—and going to Catalina to complete our open water dives made it feel as if we were diving on a vacation in paradise. There were several times where I thought to myself, ‘Man. This is what makes life worth living.’ From the bottom of my heart thank you to Kristina, Tom, Chris and everyone else at Scuba.com for making this an unforgettable experience. This made it to the highlight reel of my life.

Received a number of items over the last week from these guys that Ill be putting into the water this weekend. Im based in Amman, Jordan at the moment and diving the Red Sea on the weekends. I cannot even begin to quantify how great I think the guys at scuba.com are. Theyve dealt with any issues that arose promptly and with personal service that we sometimes dont see anymore. And that is greatly appreciated. Receiving items from the APO system overseas can sometimes be a bear with items taking weeks to arrive but not from these guys. My team and I are all absolutely shocked at how quick their shipments arrive. Ive been using the APO system for 40 years and Ive never seen things get through so quickly. Seriously.I can tell you this. Theyve got a customer for life.

I just finished my open water certification with Chris and it was the best! I had the best time ever and learned so much. I definitely plan on going for my advanced and rescue courses through scuba.com as well. Chris was so patient and helpful, and made us all feel super comfortable in the water. He takes his time with each student until everyone feels comfortable with each skill. If you’re thinking of getting certified, definitely go through scuba.com! :)

Phenomenal, friendly service. I was that guy who showed up an hour to close and asked if I could have my gear safety-checked for an upcoming dive trip. Hadnt used my gear in 4+ years. Master tech Miguel was incredibly kind and helpful, and spent an entire hour meticulously looking over my gear, removing salt deposits, leak checking my reg, swapping out an old battery on my dive computer... all easily $200+ for the amount of service he provided. His charge: $30 for the old computer battery. I was incredulous that he charge me more for the amount of work he invested (and with me showing up without an appointment). He said ok, heres a charge for a regulator check. I said great! whats the total now?. He smiled and said sixty bucks. You win this round, Miguel. I bought my gear from Scuba.com back in 2017 when they were still on Langley Ave, and Ill continue coming back because of the continued great experiences. Thanks again for taking great care of my gear and me, guys!

Great products. Great prices. Great customer service.A few years ago I bought some fins and the new version was different from the older version which I was anticipating. They promptly issued me a return authorization.

Super helpful! I felt as though they wanted to give me what I needed and they even recommended items which didn’t make them more money.

The staff at this shop are extremely understanding and accommodating! Chris was a great instructor and Kristina was unbelievably helpful every step of the way. Would highly recommend!

My wife is retiring from teaching in June after 40 years. We decided to celebrate at Maui in October. We were told we can rent equipment for snorkeling, but I felt uncomfortable during these times using the equipment. I went online, discovered Scuba.com. I purchased masks, snorkels and fins for reasonable prices. Everything has been delivered on time has exceeded our expectations. Great prices, timely delivery and fantastic communication.KJ

Don’t waste your time with these folks.. Package was shipped to my house damaged with missing product. Company took no responsibility what so ever regarding there poor shipment. Granted the Items that I ordered were heavy,, They were shipped haphazardly in a light bubble wrap and a oversized box which allowed the items to shift during transport. In stead of making things right and re-sending my items, I ended up being investigated by UPS and spent over 3 months waiting for my Items. I missed multiple dive trips and then had to wait for the back ordered item to be re-shipped. Customer service overall is very poor and it was apparent that my problems with there service was not really there problem. I did eventually get my items but I highly recommend going elsewhere if you need your items anytime soon. One star review because I can’t select a no star.

I went through Scuba.com for my PADI Open Water certification. My instructor Chris was exceptional and Kristina made sure everything went very smoothly. Customer service seems to be a high priority of the staff.

Was looking for a mask for myself and a friend they really helped me out. thanks guys

Its the best scuba gear shop I will ever buy from because of the customer service and online customer service,the warranties and hospitality the employees have when on the phone is priceless.i dont have a picture from there shop,but I want to show everyone there products are hands down awesome! All of their staff are divers;so they know the feeling of having to buy gear and be repaired.

Buying a wetsuit that fits properly is not an easy task specially if it’s online. I received increíble costumer service from Arthur Gates at Scuba.com. It turned a difficult situation into an easy and pleasant experience. Thanks Arthur! Scuba.com has earned a customer for life.

I love this dive shop! Fantastic customer service - kind, knowledgeable and professional. I highly recommend it!

Very friendly & helpful staff. Love the CM location .. have purchased on line from them previously.

Bought a tank online. Needed to return it. The store was really great about taking it back and their online support was the best. Made the purchase and the return very easy.

These guys are friendly professionals with excellent service. Ive bought ALL my scuba equipment here and will continue to do so. Forever a customer!

Arthur helped me with my shock of learning that every time I get my tanks filled even at the same place on the same day of jumping off the boat I have to get that content sticker replaced when diving Enriched Air...! And he provided me with the information of what I need to do to have my 120 steels converted over to Enriched Air tanks! Appreciated his time!

IVE DEALT WITH CHANCE HENRY SEVERAL TIMES AND THE KID WAS POLITE AND VERY KNOWLEDGEABLE ABOUT THE TYPE OF DIVING I WAS INTERESTED IN BECAUSE HE TOO IS A DIVER! GREAT QUALITY UNBELIEVABLE PRICES AND FAST SHIPPING NO HASSLE RETURNS BEST ONLINE SITE!

I have been ordering from Scuba. Com for several years, you all ways have what I need. As a Public Safety Diver it gives one stop shopping a new meaning. People like Arthur and others all ways have the answers. Keep up the good work.

Dave was super helpful with great customer service! Very friendly and reassured all the customers that he would be right with them; not leaving anyone unnoticed. Got us our answers and equipment quickly and efficiently. Great prices and deals with scuba gear! Got to order online for a great deal, then come to the store and exchange for the items that we ordered the wrong sizes-hassle free! Would highly recommend!

I was in a bind and needed a suit fast- I ordered the wrong size. Darrick was prompt and professional in sending out a new suit as I returned the other. All in one short, fast service-oriented call.

I had a question about the Pinnacle Tempo XT and left a chat message hoping for a response in maybe within an hour or so.Darrick sent me a reply before I could finish my second message!He provided all the information I wanted and then some.Darrick. Please keep up the great work! Youre awesome!

The place is new. It’s a pleasant location with knowledgeable staff. Prices were fair.

Great easy fast service! I already paid my cart and saw another item I wanted. I contacted workers and even though it was off hours, they sent me a rapid response saying they could combine everything. Arthur was very professional and helpful. I have ordered from scuba before and even drove to the building to pick up items. Always fast and friendly service. The workers definitely know their stuff! Thanks again! I love this company!

Kristina is an incredible instructor. She is super-knowledgeable, has tons of relevant experience, and made learning both easy and fun.The entire experience was quite unforgettable. Couldnt ask for a better instructor to certify me through the open water certification. Highly recommended!!

Great job by the staff in helping me fill my order. Told them what I need for an immediate trip and they searched their inventory to give me best deal and prices to fit my parameters. Couldnt ask for better customer support from both Tom and Arthur!

Bought a wetsuit for my wife, and because of how much I like dealing with scuba.com for my scuba needs just purchased my 2nd bare suit. Shipping is fast. I love the service and appreciate this site a lot. Def recommend buying thru scuba.com

I ordered a cap and came so fast and I love it.Excellent service.

Derrick C was on top of his game!@!!!!!! I have never had such professional guidance and assistance on ANY ONLINE COMPANY. He walked us through our options and eventual purchases. This man needs a raise! Gratefully, Julie Hagin

I always have a great experience at the Scuba.com store, but yesterday was even better. We needed some warm gear for an upcoming trip. Tom Atkins was absolutely wonderful. He had tons of knowledge and attentiveness. We left the store with everything we needed. Thanks Tom.

First time visiting the store and Darrick was such a big help. With such a big inventory online he helped search for everything I needed, better priced items & open box items at a discount. He was able to find everything and more. Very fast service, helpful & polite! Worth coming into the store to get that great customer service. Thank you!

Darrick was great. He answered my question about regulator replacement mouthpieces quickly and accurately. I would have probably gotten the wrong size if he had not helped me!

Great stuff for great pricefor all your on and off water needs.

Just finished a chat with instructor Dave. I am looking at purchasing a new BC. I have several years of experience, and know mostly what I am looking for. Dave was extremely helpful, and gave me several options to look at. He was very knowledgeable, and was east to deal with. I live close, so I am going to go their store front, and look at the choices. Hoping to meet him while I am there. Thanks again Dave.

My experience with this company will keep me coming back! Ordered my husband a wetsuit, arriving quicker than anticipated, just in time for his birthday. I have decided to buy myself a new wetsuit, too and as I searched online, I had some questions... had the pleasure of chatting with Dave via online chat and I was very very impressed! Quick response and very helpful! You guys deserve more than 5 stars. Thank you, Dave!

As a first time buyer of a wetsuit, this company has totally made a great first experience for me! Tom, the instructor who helped me with customer service, was literally the coolest guy I’ve ever had the pleasure of buying something from. He was helpful, quick, and really took the time to help me pick something that was absolutely right for me. I own my own business and I know there are plenty out there who do not give customer satisfaction a second thought, and Tom went above and beyond my expectations! He was polite on the phone and answered any questions I had. I recommend buying from them 1000x over and they will be the only place I call in the future! Thanks so much!

Excellent customer service (Arthur) and prices! I felt like the person I spoke with knew exactly how to help me and cared about my order and dive plans. I will definitely order again in the near future!

Quick and easy to get the correct information for sizing and product type. Not everyone is built the same and locating the sizing chart and correct size on the website was weirdly difficult and vague. Customer assistance was a great help and well worth the small effort it took to get the right information for me. Live the adventure! Happy New Year!

Great experience. A retail store with the largest online retailer to support them already in the back. Everything on the whole website available for review and comparisons in person at their website pricing. The best of all the options. Helpful staff were attentive and helpful. Great experience.!!!

Great service guys at the front desk. Friendly and handy. They can find the best equipment for your diving or water activities, answer all your inquiries about the gear, and have fitting rooms. Also, they have dive classes if you are looking for certification. Group or private. Visit them.

Darrick was great answering my questions regarding the Mares 8/6/5 cold water wetsuit. His provided information about sizing not mentioned, and informed me that this particular product was currently out of stock. Would have been totally bummed if I purchased without this information.Thanks.Robin H.

I was looking to see about sizing fr my first BC and was helped wonderfully! Also helped by suggesting a few brands to look for after telling them what I was looking for exactly! Highly recommend this place!

Great online shopping experience! The staff at Scuba.com went out of their way to make sure the order was shipped in time for my trip and even upgraded items to ensure I received it. Quick responses to my emails. Many thanks! Highly recommended!

I came in with my parents and Tom helped us find the perfect snorkel mask for each of us! He was very knowledgeable and patient. Thanks for a great shopping experience!

Staff are always very helpful! I had an online discussion and they got back to me and answered my questions very quick. I stopped by the store in person and Tom was very friendly and able to help me out with a previous online order. Thank you!

Christina was amazing. She was very detailed and knowledgeable about all the dive products. Her attention to detail about the equipment I needed was outstanding. She truly knows the products and makes suggestions based on your personal needs! She provided outstanding customer service with a great attitude! I am happy I came to the store instead of just ordering my equipment online.

There are times you call companies and youre just another number. Not with this company! Tom, in particular, provided exceptional customer service going above and beyond. Not only did he follow up with a phone call letting me know it was taking longer than he expected to hear back from the manufacturer, but he then continually kept me informed about the availability of the product and the estimated delivery date once the manufacturer got back to him. Tom - thank you for actually caring and for your time! This means more to me than you know.

Easy to navigate website. Product arrived quickly and without issue. Top-notch product fit accurately according to the size chart. Check out process was easy. Only ordered/received one product so far, but will absolutely use this site for more gear in the future and highly recommend.

Arthur has been awesome. Help me fine different accerory . finally getting all my scuba gear back. Now ready to make that plunge in to great ocean on the east coast. Thank you for all of your dive instructor help through out my orders .And never a any complaints about the stuff you guys have. Once again thank you .Raymond from the south east coast.

Good Price. Helpful online support from Darrick when I had questions prior to making my purchase decision. Able to tell you if in stock, so if ordering before a dive trip to be sure you receive your item(s) on time.

Im lucky to have this scuba shop nearby. They have a good selection of gear in stock and order the rest. The staff is helpful and responds to queries.

My order was postponed multiple times and then backordered a few months. I recently spoke with an Instructor/customer service person Darrick. He was extremely helpful at changing my order. Everything went smoothly. I appreciate their professionalism.

I am fortunate enough to live close to the Irvine location. the people are always super friendly and knowledgeable. They have just about everything you could need. This is my go to place for everything Scuba. I use the website as well as the store. Both experiences have been excellent.

Ordered a snorkel and mask. Site very well organized for product research. Quick delivery even though mask on back order. Prior to receipt of mask they sent a tip sheet on new mask prep before first use. Great online buying experience.

Very helpful, quick to respond. Got my order placed, and today added something to it. (second time I used chat.)Outstanding and rapid customer support is always a plus. Never get rid of that. Thanks

Top customer service is so appreciated. Tom the instructor as fantastic. He offered help on several questions and encouraged me to call anytime with questions. I am a repeat customer who continues to be impressed. I especially appreciate that they offer reader lens that THEY will install into my dive mask. Thank you!

I cannot RAVE enough about how great my experience was! Darrick was extremely knowledgeable and helpful. I know nothing about dive gear and he helped me pick out the perfect Christmas gift for my hubby. I’ll be a loyal customer from here on out! Thanks SCUBA team!!!

Was assisted by Darrick and he was very helpful and found the answers I needed. I am definitely going to be coming back again. Excellent service!

All I can say wow! I spoke to Tom for help with some snorkeling equipment and you just dont get this level of excellent service from most retailers. Tom helped me put together a nice snorkeling package for my son in law that was well priced and quality gear. Very impressed and will not hesitate to recommend these folks to others as well as using them for any of my scuba/snorkeling equipment needs in the future.

Talked to Darrick and he was a great help! I was able to order a Bare 7mm evoke wet suit at a great price. They are always helpful when I go to the showroom. Dave helped me last time I was in the shop and showed me 4 different computers and was knowledgeable about the difference in them. Defiantly looking forward to buying more in the future!

I just ordered a Henderson wet skin online. I read reviews & Referred to sizing chart. All were well defined & detailed. This place looks good & I ordered. I am going to dive Cozumel spring break. Within five minutes I got a call from Derek telling me they were out of my size in that particular suit, he suggested another letting me know it was less expensive and would be here on time for my trip. WOW....talk about perfect response time & customer service. I am impressed! I don’t have my suit yet, he told me it would be here in 4 days. If it fits I’m not shopping anywhere else. I’m excited!

Working with Arthur I was having difficulty finding a 7mm wetsuit for my children, one of whom is very tall and very skinny. Arthur worked iwth me and dug through numerous options trying to find an appropriate wetsuit for both of my sons. Even after I had placed an order, Arthur continued to look for a better solution for my other son and emailed me shortly afterward with additional options. This level of customer service is great to find and will keep me coming back.

I found not only a great selection of scuba / snorkeling gear but also excellent technical support. The staff was quickly able to answer my questions about snorkeling gear for my son. They were quickly available and gave clear concise answers to my questions.

Derrick was a great help to me answering all of my questions. Very polite and professional. He said I can show up anytime during their open hours to their storefront and try on their wetsuits.

Scuba.com has a big selection, almost all sizes, including hard to fit ones, and good prices. You can chat with instructors who are knowledgeable about the product line and can steer you to the right product right away. They know what will fit and what wont fit. They are helpful while succinct, to provide the needed information without fluff or clutter -- similar to how communications should be while diving or performing critical technical tasks where peoples lives hang in the balance.

Darrick was super helpful in our Chat session. He was able to answer several questions, advise me on products and tell me how they were different from each other. He’d be a great dive partner!

I had an on-line chat with Tom this afternoon. He was great. He helped me with two questions and also assisted me in ordering another item that was added to an existing order -- saving me a second shipping charge. This is really superior customer service. Thanks Tom

I’m just getting back into The water after quite a few years of not diving. I used messenger and chatted with Dave he was very helpful steered me in the right direction and did not allow me to buy something that was more than I needed. Thank you for your patience Dave !!!!! :-) I will definitely be buying more from you again Mike

I went into the store and Dave was very helpful. I lost my Atomic mask today and he found an exact replacement for $40! It was used but looked brand new. Nice store front that lets you browser inventory on computer. Place in your cart and press the service button. 2 minutes later a guy comes with your items to try out. Great service.

I had the opportunity to chat with Arthur on-line regarding the sizing of a wetsuit. His response was rapid and precise. I have utilized other companies chat functions previously, Scuba.com and Arthur ranks on top of the list. Would highly recommend.

I have been here numerous times and Kristina always has a great attitude and is super helpful. Everyone here has always helped me beyond professionally and I am stoked with everything ive ever purchased here. Thanks guys I am a longtime customer and have recommended this store to all of my friends and dive partners.

My mask arrived today. Thank you very much! Thanks to Dave for installing the -3.5 corrected lenses. I can see clearly through the mask and am excited about diving on the Great Barrier Reef in Cairns, Australia and using them for years of beautiful snorkeling. Thanks again for your attention to detail and making the extra effort to get them to me before our departure date. Jon

I am so glad I found this shop. Tom and Christina have been very helpful. This place takes time to make sure you get what you want. Very clean and professional store. Prices are extremely competitive and I dont regret any of my purchases like I have at other places in the past. Look forward to many more visits. Thanks to all of your staff!

Tom Atkins did an amazing job in the store getting my into a 3 mm suit that actually fit and was the right price. In addition, he is a fountain of knowledge about Palau and Yap, and I gotta say one of the nicest guys I chatted with in a long time. Kudos.

I called the shop because I ordered the wrong size. Didn’t have order number either. Darrick answered looked up my order super fast sent me an email with return instructions while we were on the phone. Even went over sizing chart to double check my adjustment for the exchange. Super fast super easy. This is what customer service is supposed to be like.

I was in the market for a 5 mm full wet suit. The one that I had wanted was on back order and would not arrive in time from my trip. Dave was very helpful in assisting me to find an alternative and in comparing the pros and cons of each. I was impressed by his knowledge and expertise in this area. I received the wetsuit quickly and it was just what I needed.

Kristina and Miguel did the absolute greatest job for me. Super deal on a wetsuit and repaired a stone age regulator for me. Just as good as new! I highly recommend this company! Thank you team!

Tom Atkins was fantastic to work with! He was able to get us the exact wetsuit we were looking for at the best price! I so appreciated his assistance and knowledge. Thank you so much Tom!!

I chatted with Arthur concerning numerous questions that I had about a dive skin. He was extremely knowledgeable and patiently answered all of my questions. When we finished chatting, I had all of the information that I needed to order the dive skin that would be right for me and I ordered it. Don’t miss the opportunity to have a. Hat session if you have questions. You won’t be disappointed.

Awesome products and even better prices! We were greeted and helped by Cristina and she was definitely knowledgeable when it came to the gear! This will not be my last time here, unbeatable prices and Cristina proved how great the staff are! Keep up the great work Scuba!

Great experience chatting with instructor Arthur. My question was on dive boots and he immediately directed me to a link which was helpful. Made the purchase process expedient and easy. Thank you !

Being new to the scuba world, I was very overwhelmed by the many brands of suits! I was trying to find a good quality suit and Tom did just that. He was so helpful and knowledgeable about the different brands, as well as, took the time to explain and answer all of my many questions. I thoroughly enjoyed my experience so far with the Scuba company and cannot wait to receive my suit. I would defiantly recommend this company for purchasing scuba equipment.

The reviews were spot on !!! Great customer service...Darrick answered all my questions and made some very good suggestions about fins. I am a newbie to Scuba and all the stuff you find on the internet is so confusing and overwhelming. So being able to chat with someone whos been there and done that is great...Thank Darrick..

What a refreshing experience! They had lots of quality items to choose from online and I received a call immediately to let me know that my item was on back order (complete with a new ship date). Since I needed my order quickly they offered to send a similar product for the same price. Darrick was extremely polite and helpful. I will definitely be ordering from here again!

Arthur was very quick to answer my question and helped me find a good fit 7mm suit.My 4ft11.5 inches was hard to find a short enough suit!Thank you!

Im a new diver and Ive shopped at the retail store in Irvine twice, and Chance the sales rep. helped me both times, he was extremely helpful and knowledgeable! They have an awesome selection of gear and even better pricing. I will definitely return to get more good stuff.

Dave was very knowledgeable and friendly. I had several questions about choosing the right wetsuit for my temperate water diving trip, and he answered everything and gave me the best advice. Now I am buying the suit he recommended. And the price was unbeatable!

I dropped by to check out snorkel equipment for a family reunion Hawaii trip and was thoroughly impressed with the customer service. Miguel brought out multiple masks for me to try on and provided great advice on proper fit etc. I understand that I am not the target audience and was blown away by how helpful and patient Miguel was. I also appreciated that Miguel explained the benefits of better masks but did not try to upsell me on products above my needs. I purchased equipment for my family and will refer my extended family as well. Thanks!

I purchased a wetsuit that was backordered, so I called and they emailed a list of in-stock suits that they could ship the same day. Customer service even gave me faster shipping so I could use the needed gear for a upcoming dive. Great service and communication.

I want to thank Dave for helping me with a very large and important order! He was very knowledgeable and friendly. I feel confident I made good choices with my new scuba equipment. He took great care of me as a customer!

Shopping for dive computer, customer service adequately dealt with questions in a timely matter. Really appreciate it. They also had great dive packages that are very appealing. Definitely considering buying through them.

Chatted with Darrick about buying a regulator for the first time and what pieces I needed to buy. He was super helpful and clearly laid out exactly what I need to get and what was included with each of the items I was purchasing. Thanks, Darrick!

Kristina was super helpful and patient with us. She provided excellent service with a smile!! She found us some great purchases and also gave us very insightful advice. And the store has a fine variety of choices.

These guys are great had an issue with my order they were quick to fix it and refund my money. I will be placing another order with them. There prices are great and customer service is awesome. Chance solved all my issues sometimes you just got take a Chance. Next time Im in Cali going to stop by say hi and maybe dive with them.

First time coming here and upon arrival I immediately was greeted. I can honestly say Kristina was very friendly and was so helpful with the gear I needed. I definitely will be back for my scuba necessities. Kristina also was helpful in helping me narrow down certain items which I appreciate. Thank you for your assistance!

Darrick helped me this morning and I believe it was Tom who helped me yesterday. Both were excellent and I got the information I need to make my purchase. The prices posted are very good and I was fully informed about my upcoming purchase.

The whole course was super helpful and fun! I learned what to do and what not do during various situations and was shown the beauty of underwater scuba diving. The instructors (Kristina and Darrick) were extremely informative and helpful and made the whole experience much more fun.

Was my first visit to the shop in Irvine and I was helped by Tom who not only made me feel like a VIP regular but he also helped me find a hood that fit perfectly and is super comfortable. I went back the next day and bought some gloves and fins and had a similar experience from the girl who helped me. I highly recommend.

Arthur, I sent you a separate email. Thanks.Shared this on Yelp as well.First, I want to start by saying I do not like giving negative feedback. I think everyone has had bad days! But I would expect a company to keep their promises and commitments and if they cant that they come up with a creative solution.I have never had a problem with scuba.com when it was owned by the former owner, and I have never had problems with their, now, sister company Leisurepro. They are now both owned by Adorama. I have spent literally over $4,000 over the last 8 months with scuba.com and it is my most recent purchase that has caused me to write this review. I share the amount I have spent, no to brag, but to put into context that I did a lot of business with scuba.comMy last (and final) purchase from scuba.com was a steel HP80 that had to be shipped from their sister store back in New Jersey. This was right before the COVID-19 thing happened. I was going to pick it up at the store but because the store was closed, I had directed UPS that I would pick up the tank directly from UPSs OC hub (UPS tried to deliver twice to their store but could not deliver it, so I was trying to be empathetic and not have UPS have to ship it back to Leisurepro and then for Leisurepro to accrue additional freight to ship it back to me). This was in March.Part of the purchase of the tank was they would assemble the tank, do the VIP, and fill the tank.When I called their customer service at the beginning of the week (6/22), I was told that their new location in Costa Mesa would not be open till August. Well, I would like to go diving and would love to use my new tank to do so, and really do not want to wait till August! So I called again today (6/25) and wanted to know if I could take the tank to another LDS which was open to do the VIP, assembly, and air fill, and if scuba.com could credit the $15 to my account.The instructor first did not understand what I was talking about, and after some clarification on my end, he offered to put it together but that they could not fill the tank as their new location did not have a compressor. I again asked if I could go and get the thing done by another LDS and have them credit my account. Which the instructor just repeated what he told me before. Also, he noted that the tank should have a red shark label on it indicating that the tank had VIP. I told him that I had not even opened the box so did not know if it did have the label. Well, after the call I did open the box and the tank did not have a Red Shark label on it, so I guess it did not have a VIP.I got frustrated and told him that he had lost my business for good and that I would not do any more business with scuba.com.I wish the company well, and I realize that my experience may not be the same experience others will go through. But I thought I would share my experience. Thanks for reading this lengthy review!!!