Very busy and overwhelming location. The line here are always long. Tip: you could go to the mens or kids section to check out BUT sometimes those lines are long as well.Even though they have a huger selection compared to a lot of other locations, its a bit messy. I get that it could be the customers putting it out of place but it is a bit chaotic. Other than that, the guys section have a great selection. Typical Zara the quality is a bit cheap BUT there are always a handful of good finds that are good quality.

This place is a mess. I love ZARA but they need more employees at this specific one. Everything is everywhere and all the clothes are tossed everywhere. It almost feels I’m at a yard sale. Very disappointing

This place needs to stop being the DMV with its crazy lines and wait times and start hiring more people.Pay your employees a good wage. Hire some more people. Sell more clothes. Simple.Every time I’ve entered this store over the last few months, I’ve left without buying anything (and many others do the same—they’re writing about it here!) because there’s always 3 people working and over 100 people in lines between the men’s and women’s side.And it pains me to say this because honestly I love Zara’s products. I love Zara’s style. But this store is run with less organization than a child daycare center. So I don’t shop here anymore. And I won’t shop here, until it’s possible to pick out something without waiting in like for an hour just to give someone money.

Terrible customer service. Absolutely awful. Rude and unhelpful. I was very patient and they insisted on being as unpleasant as possible. My wife was trying to return something and despite having a receipt they refused to refund us app because we didn’t have the original card. We don’t have the card anymore! They refused to give us store credit or anything despite having the original receipt and unused items. I couldn’t believe how rude the employee was. We asked for the manager and while she was a little less rude she was just as unhelpful. Can’t believe it

Not from California but I really liked this place not too expensive and it looks great!

Customer service sucks. They have a full line near the door and only 1 or 2 cashiers helping. They give you attitude if you ask a question. They just want to kick you out the door. Fitting rooms take forever so if you don’t have an hour to spare don’t even bother then.

I love Zara but this specific location never has as much inventory compared to other Zara stores I’ve been to. The checkout lines are always so long (almost up to the entrance/exit). Sometimes I come with my kids in a stroller toshop here and I literally get blocked or people just don’t move out of the way. Not my favorite place to shop in person.

I waited in line for almost an hour just to pay an item! Only two cashiers... And this was not even in the weekend.. Just a simple Wednesday around 6pm. Management, time to do something about it. I see that you have tons of negative reviews because of that. Not even mentioning that you are losing $$ cause people are giving up and are not ready to wait so long to pay for their items.

The WORST customer service. I came in to return an item past 30 days (which is the limit for their return policy), asking for store credit. Most reasonable stores would do that. I was instead treated very rudely by the employee at the register (after waiting 30+ minutes in their line due to severe understaffing). The manager was completely unhelpful and told me I had to make the return online via mail. Completely unacceptable customer service. I will hesitate to ever shop here again

My daughter loves Zara too much ! Material is good, price is not expensive .

Zara has the worst service I’ve ever received at a clothing store. Their clothes are so cheap in quality and overpriced. The line is always out the door, and the kids at checkout are so rude and unprofessional. I will never EVER again go to a Zara!

Such a packed store with no staff enough. I always spent a whole hour standing in line to pay or return something…frustrating!!!

The only issue is a long waiting line for womens clothes to check out. They need to add more cashiers or assign people to check out at mens or kids department.

Make sure you bring some food and an activity when you come here so that you have something to eat and do when you’re standing in the line that will be a minimum of 30 minutes, even on a weekday afternoon. For some reason they seem to have a limit of two cashiers at all times, no matter how busy the store is.

Zara is a young swinging staple for high style knock offs. Great prices. Great location and adequate parking.Occasionally an item or two will serve the 59+crowd

Horrible, Horrible and just plain horrible. It’s probably the worst place to shop at. It’s filthy the staff is the most useless employees, provide ZERO help, place is so awful I’ve seen better flea markets. I am so surprised a prestige mall like South Coast allows them to do business at their mall. Someone should look in why this place is sooooo dirty and employees are absolutely unhelpful. Do yourself a favor and go to one of many other better options if you want better service and clean store. BTW whose heard of ONLY exchange for different size or color but nothing else, I’m stuck with an ugly dress that I couldn’t try on but was told without receipt I can exchange but that’s SO NOT TRUE!!! They refused to return it without receipt for even exchange. Horrible horrible and just horrible.

I sure hope this place pays their employees enough for them to police people around of who doesn’t wear a mask, when the CDC no longer requires vaccinated individuals to wear a mask! It is outrageous to see a staff member who gets paid minimum wage that refuses to scan my items until the manager provides me with a mask. It shows that the employee no longer cares for the customer but they own personal beliefs. The employee felt that she knows better than the CDC who should wear a mask, doesn’t trust her own mask, and doesn’t trust the plexi glass that was between me and her. Will definitely not be shopping here again. Sorry Zara, because of your untrained employees you will loose much business.

Huge selection. One of my favorite stores to shop at when Im at this mall.

My favourite spot to shop, all over is great place but the only thing that you need to keep in mind is the wait time at the line, is too long .

Its ok. Looks outdated. Lots of crop tops (isnt that why forever21 went belly up).Pricey. Not a great selection of clothes.Disappointed.

I only give it 2 stars because have how messy the entire store was. Either people were very disrespectful and didnt hang clothes back or I feel bad that there was not enough staff to keep up.We could not purchase anything or try anything on because the lines were practically to the front door. Unfortunate because they have such cute clothes and accessories.

Great store needs more cashiers line was so long I left without buying what I wanted

Always too busy but I never mind it coz i mostly shop online and i rather use their less pricy merchandise than more luxury stores expensive service.

WORST CUSTOMER SERVICE EVER EVERPeople working here are like soldiers and do not have common sense. TReat their clients rudely .... I WILL NOT SHOP HERE AGAINLInes so long and SLOW.. severe understaffing and I think under paid too because BAD ATITUDE TOWARDS CLIENTS ARE AT 1000NEVER COMING BACK

Online pickup is terrible. You ask customer service and they tell you somebody will be with you but no one shows up.

You’ll find nice things to buy: good styles at reasonable prices for men, women, and kids.

At least 45 minutes in line to either shop or return. Hire more cashiers!! I avoid this place by all means

The employees at the checkout lines are soooooooo sloooooooww 2 customers in front of me and one behind me left out of frustration. The worst part was the manager standing behind the two cashiers and chatting it up and distracting them.

Ok, where do I start? They were having a sale on everything, the checkout line was hella long ANDDDDD there was only 6 people checking out. Clothes were all over the place. The only reason I was in there is because my friend needed some work clothes, I would have turned around and walked out. The manager was just walking around. It was crazy.

Poor customer service even online too, but bit better than in the store, return policy is strict and the employees are not well trained to provide an excellent experience for the customers, no helpful staff. Don’t come or buy online and even online is a thing too if you have the time to return before...

Zero point for review. The waiting to pay. Is way to much. My time is really more expensive than this. Even to buy online the returns will be a night mare. No shopping here anymore

Zara has come a long way. This location is busy and always has long lines.

I love the Zara brand but they could definitely step up their customer service game. Im not sure if its management or what but it took my 5 star experience down to 3.

Good items but many things aren’t tagged and also, they give you a real hassle if you ever try for an exchange or return. Not only that, but they’ll literally screw ya on shipping to you online, like, to where you hae to go pick up the damn thing yerself. Really grinds my gears.

Worst customer service ever. Store super messy and unorganized. Staffs were rude and not friendly especially when you came to return items.

Very good items. A little bit crowded

Soooo slowwwww at this store and always understaffed for the traffic.

Same thing happened previous review. Their clothes are decent with decent prices. But it’s a cheap brand considering the way they do business. Bought something July and within that week, SCP ordered to close. So I couldnt return it right away. Today, it issued be a store credit with that excuse. Other clothing brand would know and def refund completely due to Covid times. Since this brand sells well, its management or company tend to lose “care” for their customers. If and only when people don’t shop here as much and they’re drying up or suffer losses to a point of closing their stores, then attention is achieved or care to improve performance and policies. I suggest not buying things during this Covid times until over bc you don’t really know when mall could be close again. Wait till Covid completely over to shop here.

Great store! amazing collection of clothes for men, women, and children! definitely be aware of the wait time to enter the store due to COVID distancing guidelines (it took my friend and I about 90 minutes to get in...)

Zara deserves 5star, however no fitting room takes a star away, however kids, mens, womens something for all. Love this place.

The staff at this location is incredibly rude. They are using a QR code to manage their lines, which I think is a great idea! However, I waited my turn near the store and received a notification that my entrance time had moved up quicker then I expected! I went to the front door to show my phone and the security said the app was incorrect and I was still about 40 minutes away from my actual time. When I asked why the app showed one time and their systems showed another he told me I needed to “learn how to do math”. I was honestly dumbfounded that he thought this was an appropriate way to speak to someone. I also work in a customer facing position and would never speak to any client in such a condescending way. I wouldn’t recommend shopping this location but the company as a whole is great and they have plenty of other locations with friendlier staffing!

Youll find Coco Chanel 😉, Zaras price version, I love this store

Horrible service, employees are rude. Girl with false lashes refuse to check the size of pants from New Collection.

Horrible exchange policy. If you dont have the receipt youre screwed. I just lost $150 because they wouldnt let me exchange or return week-old clothes, even with the tag still on. This is unacceptable, especially in the times of COVID with all changing rooms closed.

Zara at the south coast plaza (Costa Mesa)is my ideal branch and the ladies in there just make it so easy for me whenever I ask for assistance because of their Fashion sense! Everything I have picked out from this store is a show stopper periodt!!! Go get it!

Welp, just got done with shopping at Zara’s:Pros:Good clothing, if it’s new, some is returned damaged and unchecked though.Cons:Everything else, mostly. Deliveries that never show up, no returns policy to speak of, poor customer service staff, and high prices.

Great shopping.

There is a employee there was always greets me with such joy! She always helps me find the items im looking for and reccomend me the best. It been already a few times that she has served me so I thought I should make a review now. Her name is Maria, you cant missed her bc she always greets everyone joyfully! Thank you Maria!

The most unorganized store. Mess is everywhere and Soooo slow at the registry. Not coming back here.

There’s not that many people in store I just went to see if I can go in abs they say that they are at capacity they are letting people in that don’t even have an appointments abs when you as for an appointment they say oh no. I get to the front of the line and they tell me we are a full capacity for the rest of the night????? I’m like whatttt it’s 5:30pm you close at 7:00pm! This is ridiculous

My store I will always go to. Good quality items. The sweater and hoodie are both from Zara. Both are my fav. Items in my closet.

A literal zoo… there’s clothes everywhere and it’s so unorganized and too crowded

Worst customer service and a very rude manager. I cant return an item because their system of customer management is not flexible to meet the needs of customers during COVID.This is the right of a customer to be able to return an item with the receipt and within the acceptable timeftime and be treated with respect. Not only I couldnt return my item, but the manager was really rude and yelled at me and left as I was asking about how I can return the item. If they dont have enough patience for their customers, maybe they are not fit for this kind of job.

My favorite store

Worst customer service ever. Drove 40 mins just to return a few items to be told they aren’t taking anymore customers for over 2 hours and 30 mins and there were only a handful of customers in the store. I couldn’t wait 2 hours because I had work. I understand covid is causing many complications then y’all need to extend your return policy because I tried to explain to the lady that worked at the store but she didn’t care to hear or listen to me. I tried calling the store and they just said sorry can’t do anything.

The worse customer service at this store, I will never set foot here again. The cashier is so rude and their return policy is horrible. Never shop here again

Wait until covid time is over to shop there. This august, probably covid time is going to over and then we can go shop because customer service is terrible right now. I cant even get inside of the store. The girls that work their always tell me that its booked for the day and it was 2:14 of the afternoon but they told me to come 15 before closing time. What??? how am i just gonna wonder around for 9 hours without food or drink because i cant afford the luxury clothes so i have to wander around and wait until closing time. At least i found 2 nice tops. Wait until covid time is over to shop

I’ve shopped here for years. Absolutely the worst customer service ever. They don’t bother to mention you need to make an appointment and then tell you to come back and wait. But don’t allow you to go up and make an appointment either. The most illogical and idiotic way to communicate with people. Don’t go to this store!!

TERRIBLE, THE CASHIER FORGOT TO SCAN SOMETHING I GAVE HIM SO I CAME HOME WITH THE SHORTS AND HE FORGOT TO SCAN THE SHIRT.

Waiting time is so disgusting and a hassle. The product is excellent and fine and I like it honestly.

Terrible customer service!!! 😑😤

Go with lots of time to stand in line. They are always long and slow. Most of the time I walk out without purchasing anything.

I always find great clothes here. They’re always really busy but I don’t mind waiting in line.

Doesnt really make you feel welcome.

A well organized yet busy,

Horrible customer service, very tacky in a upscale plaza. Would not recommend shopping at any of there stores....

You have to sign up for a time to go into the store. So thats annoying. The store wasnt even busy. The selection was bad. Theyre in the midst of winter clothes and getting their spring clothes

Crowded and messy. Most staff is hanging up returns. Hideous long lines. Avoid!

They charged me more of the marked priced was. I didnt noticed until I got home. Funny how the mistake was not made in in my favor. THIEVES, UNETHICAL, SHAME ON THEM! I will NOT be returning. 9/21/18

I love it

Nice stuffWe always shop here

Worst place to shop!!! I bought something from this store on the day (July 13) that the Governor ordered to shut the mall again, we try to stay in the line that day trying to return but the staff refused to let us in and told us not to worry cause once the store reopened we can make the return and get the refund, today(Aug 31) the store finally opened and they only give me in store credit and insist that’s the policy, what a lousy way to do business!!!🤬It feels like a robbery to me🤬 I bought something else from Gap on Jul 13, I bring it in today (Aug 31), they just refund me the purchase I made, I think Zara is really bad when compared to other businesses!!! The staffs and store management are horrible too, they act like they don’t care if you are coming back to shop in the store or not!!!

Their mens section needs some help in style and in size. Waste of a customer segment

Lines are ridiculously long at the cashiers.

Its okay

Worst customer service

Online order takes way to long to pick up, waited an hour just for a pickup and returns had to be made at another location because the store reached capacity and wouldn’t exchange or return.

Don’t go to this store! Horrible costumer service, very rude employees specially managers, very crowded and unorganized.

Not all but some of them are so rude to customers especially in sale seasons. I came to return and also buy some stuffs, had to wait in a long line but when I came to the cashier, she didn’t say any single words to me. Even when she gave me the receipt I politely said thank you with a smile but she didn’t even mind to look at my face. What an attitude! I don’t know what I did wrong?!?! I think Zara should train the employees more, at least learn to say thank you to their customers.

Insanely busy on the Saturday afternoon that I went. I waited about 40 min in a VERY long line for a fitting room. (Why I gave 4 instead of 5 stars). I dont think there was even a sale! Cool clothing though!! Awesome fabrics, great styles (not whats in every other store) and very reasonable prices.

Truly a tinkerbell magnet lol

The fashion are always changing with the seasons, dont mind the long lines, look are deceiving customers services make its theyre goal to help quickly

The people were friendly, it will definitely bring me back. You had a nice over shirt that did not come in my xxl size. Nice store.

Very bad customer service

Great location... I was able to find what I needed. Would recommend during high sales and customers, have more customer service representative because it was had to find someone to attend to my needs.. Also place more emphasis on having items proper accounted for and arranged during these hot periods

This plc is super busy and staff are not friendly at all.

Love love love this store. Reasonable prices for beautiful shoes and clothing. High quality. I purchased a tank for $5 in here recently.

My first visit here at this location. I had to wait in in line over thirty minutes. Only one register open. I approached the manager to ask if really only one was open despite there being 10 staff members on the floor, as he rudely replied only one was open. Very bad customer service.

I love going here, I am a Hair Colorist, this store is a way to buy nice looking clothes without overpaying.The one complaint I have is if you pay cash you end up waiting longer because there’s only one cashier that you have to wait for they can process cash. So while you’re standing there in line, people pass you up because they’re paying credit card. I don’t think this is right.🤔

Affordable fashion that fits a slim mans body. That pretty much sums it all up.Not disposable clothing like Forever 21 or even H&M. Im still wearing my fitted suit from 5 years ago without issue.

Good place to shop for fashionable items with relatively inexpensive price. Sometimes, the store gets too messy when they are on sale, but it is what it is. The quality is okay, not the top of the line. Still a good buy for the value that you pay. I usually buy things here when they are on sale though. They go on sale very quickly anyway, but you bear the risks of your size being sold out.

I just called right now and spoke with the nicest guy, his name is Jesus. He took the time to find two items I needed, which were sold out online. Great Service Jesus!!! Thank you for your kindness!

Zara used to be a decent fashion brand but its quality went down drastically. fine fabrics were replaced with plastics and the clothes lost classical elegance and turned into cheap, modern clothes for young people. However, the store is clean and nice and the staff were amiable and helpful which is why I gave it two stars instead of one.

Don’t shop here they are horrible after spending 300 400 dollars a month they won’t take an unworn shirt back with tags attached due to a size issue bring the receipt they say Bought two days ago I stated mail me the rising size they stated drive one hour to the Torrance store they have your size not shipping at Zara agin ever bad policy and not at all online with US retail do not purchase you will get stuck with the product and bad service

We used to shopping from this store but since there is no fitting room due to Covid-19 andthey didnt accept the return merchandise, we wont go to this store anymore.Managers are very rude and customer service is just a lie.

Absolute worst customer service here. I’m sure I’m not the first to say this, but if I could provide 0 stars I would. Even half a star is too generous. The employees here hate their lives. They will provide a bs response half the time if you ask them a question because they don’t want to stop what they’re doing to pull their phones out and check the updated inventory at their locations. They don’t answer the phone ever at this location. I’ve seen reviews here indicating that they even hang up on customer calls, further showing how much these employees don’t care and that’s it’s all about sales for them. This place needs to pay their constituents a little more or something to give them a little motivation or hire more assistance to balance out the volume (maybe after letting go of its current employees and actually putting the time and resources in to find/properly train ones who aren’t utterly lethargic). Pretty much every other Zara is well-maintained, has employees that aren’t completely useless, and is willing to help their customers. What is going on with this place? Lord knows. Just stay away from it until they make some changes. Check out the one in Torrance. It’s a godsend compared to this place. There’s my two cents. Take it or leave it Google.

Great prices and good selections

Ugh. Ordered shoes online for pick up at the SCP store. Waited 15 minutes for them to find the order. Clerk was rude, bored...as I asked to please see the shoes before taking them out of the store. There were no tags, or paperwork with the shoes - they were literally thrown in the box by the packer. Took them home, not working, return to store. Due to lack of paperwork and tags, I was treated like a criminal, We will make an exception this time. 7-10 days for my $100 to go back on my card. Zara? Too bad. No more of you.

Love the blazers and all the men clothes, love that you can really make your own style of the clothes they sell. And its Not to expensive, so thats always a plus!

Very friendly staff. The store is very clean and well organized. Easy to find what you are looking for.