Very honest, professional, and competent dealership. I brought my WRX here to get serviced. The waiting area was nice, prices were good, and the quality of work was superb. Shout out to Amanda for being a great service advisor

I had a great experience buying my certified pre-owned Subaru. My salesman John was extremely knowledgeable and made it such an easy process. He helped me find car the met all my needs and gave me options. With him you’re not just buying a car - you buy the experience and satisfaction of working with great people.

Very happy with both my recent car purchase and the high level of professionalism of the entire Royal staff with whom I interacted. Id like to especially thank the sales consultant, Michael Howell, with whom I primarily interacted before, during, and after the sale. He was great to work with on finding the perfect car and in completing the paperwork. Highly recommend him, and whenever I get my next car I will definitely be coming back to Royal thanks in no small part to him. Genuinely a five star experience. Thank you to the entire Royal team!

Royal Subaru not only is the best place to buy a car it has the very best service. I could give them 20 stars. Their service makes it so easy to drop off or pick up your car. A loaner car is available if you need and the service persons are just fantastic. Every service is explained in plain language. I love my Subaru but it is worth buying just because of the Service you receive from Royal.

The service is ALWAYS WONDERFUL. I feel at home when I am there. I will be visiting again. Thank you.

Royal Subaru takes great care of their customers. People are very responsive and helpful. When I had AC broken they gave me parts at the cost of the dealership what is way above $1,000.00. I completely trust their mechanics . Royal also has a great rental service. I would recommend this dealership to anyone.

Fantastic dealer ask for Uncle Bill a true no pressure sales man that makes you feel like family!!!

I bought a Subaru Crosstrek LMT recently, when all other dealers told me I would be waiting 2-4 months Royal got me one within 30 days, I love the car, Ciara who sold me the car got me in it and on the road very quickly. I will buy from Royal again. 10 out of 5 stars.

Staff is very friendly and helpful. Mike Howell helped set me up in my brand new Subaru Impreza. He was very friendly, helpful, and very knowledgeable. He made the process very easy and quick, definitely the best car salesman I have ever dealt with. I was in my new car that day. I highly recommend Royal Subaru, especially when finding a new car.

Very nice place. The salemen and Women are very knowledgeable about the vehicles. And very kind. There is free coffee, hot Cocoa, and snacks by the side door. Which is very nice to see. Area is air conditioned. So its nice and cool.

Everything was wonderful. We had a great experience at Royal. We were promptly greeted by Ciara who brought us the keys to test drive the Nissan Sentra. We were quick to decide it was the right car for us and were able to do a same-day delivery!The whole process was quick and painless. This is our second vehicle through Royal and we plan on keeping our car-buying experiences here.

The staff in the service department at Royal Subaru are friendly and knowledgeable. They get you in and out in a timely manner.

Very helpful. Buying the car was quick and easy.

Excellent buying experience, fast and streamlined. Great price too.Mathew was helpful and responsive and everything was asDiscussed and promised.

My sales person was real great. I owe him a big thank you.

We love Amanda! She has always been so helpful!

Great place to buy a car. Very professional. Good group of honest people. I will continue to do business with them. Financing was quick and easy.

A recall was done, they also did an oil change. They were quick knowledgeable and very thorough.

Failed to produce a reasonable offer, despite the fact that my wife and I were offering to purchase two high end new vehicles. Although they put two salesmen onto the job of convincing us of what a great deal it was! Rochester dealership blew thier offer out of the water.

I worked with Mike Howell- he was nice, helpful, and personable. He helped me lease a new Nissan Sentra and made the process smooth and easy.

I absolutely love Royal Subaru! I have gone there for all my car needs. I drive all the way from Syracuse just because they’re the best and have always treated me well! I got a new car last weekend and my car shopping experience was so smooth and professional. My salesman John was excellent! He took the time to go over all my questions and options. He was polite and was not pushy. 10/10 recommend working with him for your next vehicle! Michelle in finance was so friendly and patient with me. Car buying can be stressful sometimes and she certainly helped my experience not be stressful! Also-The lobby’s are so clean, spacious and pretty. Whether it’s waiting for paperwork or a service visit-you’ll be sure to be taken care of and feel comfortable.

Very professional service writer/manager. However they did not get my hood closed properly. Thank you for the complimentary oil and filter change. The free car wash was merely ok.

Overall a good experience and met all my expectations.

Mike Howell and manager Chris were amazing for my experience. They went all out for me, and that makes me likely to return again and again. Royal is wonderful every time I am there. I recommend them to a lot of people.

It felt good to be able to take care of all my current car needs at the same time -inspection and maintenance-and have a nice atmosphere to wait, and have things done in a timely manner!

I like them and the service is always great!

Ciara was wonderful. She was very patient with me, answered all my questions and spent a lot of time with me. She even babysat the dog while I was test driving ♡Thank you Ciara and God bless

“Uncle” Bill was straight forward and friendly to work with, I have already recommended to my girlfriend and parents to go to Royal Nissan-Subaru for any new cars in the future! Would definitely recommend, I couldn’t be happier!

Salesperson, Ciara, was professional but friendly and explained all the new features on my new Subaru. Negotiations and financial experience was explained and went smoothly. Overall I would rate the experience excellent.

Stacy in service did a great job to accommodate my every need. She went above and beyond and made the experience so much better, especially after being without my car for 2 months due to an accident. Stacy is a very valuable asset and resource to the Royal Nissan Subaru family. Great service.

Hassle-free car buying experience from the sales staff to the financing person. They were very accommodating to my wife and I over a period of a week that it took us to decide. They work well as a team, and that helped us to decide to take our vehicles there for service after the sale as well. I couldn’t recommend this dealership more highly.

To clarify I pry would not have service work done there, ONLY because I do not live close by.The buying process was smooth and easy and Mike and Chris couldt have been nicer.

They did a great job we enjoyed working with Ciara Plew. She was friendly and efficient. Ciara got us in the car we wanted!

I walked in at 9am on a Monday where John greeted me and helped me out. Being a younger buyer (26), I was very thankful that John didnt treat me like a little kid or try to take advantage of me. He treated me as a customer the entire time. He listened to my needs/wants along with my budget and put me into a car that I desperately needed at a great price. The buying process was extremely transparent and Royal Subaru did a great job at making this deal happen. I worked with Chris and Michele as well, also extremely professional. Thank you!

I purchased a 2020 Subaru Ascent with no-contact sales in effect. The transaction was extremely easy and professional. They went above and beyond to ensure my questions were answered and even delivery was quick and efficient. I received several follow-up messages regarding my purchase, to ask if there were questions, and to touch base.I am extremely happy with this transaction and the purchase of this vehicle. Royal Motors was truly no hassle, Thank you!

Shopping for a new vehicle during the pandemic can be challenging. I went to another dealership before visiting this one and have to say the experience was much better here. I worked with Bill over the phone before going out to meet him in person and see the car. The dealership was very clean and everyone there was wearing a mask properly. Its a smaller dealership so it was no crowded at all.In terms of car shopping, I cant recommend them enough. Bill really took the time to make sure I was making the right vehicle purchase for me. We went on the longest, most scenic test drive Ive ever experienced. Everyone was very friendly and the sale was done very quickly. I walked in Friday afternoon to look at a car and walked out with it on Saturday morning.And most importantly, I love my new car!

They had exactly the car I want. It could not be easier to lease a perfect vehicle. This is the second time I have worked with Michael to lease an all wheel drive legacy. Its a great experience

I used the Subaru service department to perform an oil change and inspection. Ive always trusted the service department to do the best work on my car. However, I was sorely disappointed with this service.The mechanic failed to put the oil change sticker in my car. The car was also supposed to be washed. After more than an hour and a half of waiting, I was told they were washing the car and it would be right out. After 10 more mins of waiting I noticed that my car was parked outside the bay. I walked back there to get it and it had NOT been washed. The young man who was supposed to get it done was socializing. I got the keys from him and left.

Great people attentive to customers polite

They were extremely helpful and accommodating. This is the fourth car I have bought from them and I only have good things to say about this dealership.

I had a poor experience at a Syracuse Subaru dealership and figured I would drive South and check out Royal Subaru and see what they had to offer! John May my Salesperson was beyond exceptional ! He is a straight shooter, very knowledgeable, and made the leasing process a piece of cake for my uncle ! Overall, the entire staff at Royal Subaru were awesome, and the donuts were the icing on the cake ! Ask for John May you will not be disappointed!!!!

I have bought two cars here, in 2012 and 2020, and both were superb experiences. I knew what I wanted in both cases, the purchase experience was straightforward, low pressure, no games, professional, and the pricing was the best. All post-purchase service was excellent, and pricing was a bit below our local dealer. A small but very well run dealership.

Robin Hubbard made my visit to Nissan very pleasant. I was nervous because I had never bought a car without my husband. Robin showed me everything I needed to know. He worked well with others in the financial department. Kudos to Robin!

Fixed all the problems and explained all the work done on my wifes vehicle. 👍

I received a recall notice for my fuel pump. I made an appointment, took my Outback in, and was met at the door by the service representative who was waiting for me. They said it would take two hours, and it did. I was impressed with the friendliness, courtesy, and efficiency of the stack and mechanics. There were no surprises, no up selling, which I appreciated. It was very professional and friendly. What more can one ask for?

This dealership is professional. personal, courteous, helpful and above all Honest. This dealership makes you feel as you are a good friend rather than a consumer. Being able to trust a dealership to have your back throughout the process is very reassuring. I will always appreciate and trust the people at Royal Nissan.

I always get great customer service and the jobs are done correctly. Stacey on the Nissan side always treats me with respect and makes sure my service experience is outstanding. I trust that my truck will be done right and within a reasonable amount of time.Thank you and the fine employees at Royal Nissan.

Best car a Forrester so far.

Everyone is super to deal with. Stacy is a great person and very pleasant to see at 8 AM in the morning. KEEP HER

William O’Gorman was the best part of our experience. He was welcoming and patient with us. He definitely made the difference as to whether or not we purchased from Nissan.

As always, the service at Royal Subaru is great. I was able to drop off my car right away and get a loaner until my car was finished. They navigated bringing the car to a company that previously worked on it and for reasons had to weld something on. As a result, I was saved about $2000 and that speaks for itself!

Picked up my new truck,everything went very smoothly!! Gave me a VERY fair deal!!

Excellent customer-focused team. Well worth the extra drive/time to get quality service from a professional service team.

Ciara was the best sales lady! Got exactly what I wanted and took the time to explain everything about the car and helped me through the buying process!

They are the best if the car is not on their lot u dont need it anyway will not go anywhere else

John May is a great salesperson. Whole transaction was quick & easy! I love my new Crosstrek!!

Great sales staff

Bought a new Subaru with the assistance of Robin Hubbard. Due to a family emergency, Robin wasnt able to be there for the final paperwork but took the time to have someone else take over. Everything went perfectly. Great dealership and salespeople!!

Ciara is the best! Id buy from her anytime!

I purchased a 2017 Titan XD a couple of weeks ago. I found that Sirius XM continually cut out at the slightest obstacle such a a single tree. I traded in a 2012 Toyota Tundra that had Sirius XM and it never cut out in these spots, as well as my wifes Subaru (purchased a Royal), Obviously, the antenna is not up to par. Service says there is nothing wrong with it. While Stacy did her best to help me the service department was obstinate. It was my intention to utilize the Nissan service department for my new truck, but unless I can get this resolved, I will be forced to take my business elsewhere.

My experience with Royal was great. Kyle was super friendly and helpful with getting me the vehicle I wanted at a competitive price. I loved that Royal gave me a trade in value on my vehicle my first visit. It helped make my decision easier and kept me coming back to seal the deal.Anne

Very good and timely service. Seemed a little pricey, but I appreciate the friendly service.

Great salesperson Bill very personable and a great teacher regarding the many features of the Subaru Forester.

Again, you’ve exceeded my expectations, the staff was fast, friendly and knowledgeable.

Just came in for an air-bag recall. Now the air-bag warning light is flashing on the dashboard continuously. This recall has been open for a few years, after doing hundreds of recall fixes/updates, youd think theyd know what you are doing by now. Guess not. Now I have to schedule another appointment. I dont have time for this.

My experience at Royal was excellent. John May gave me honest answers with no razzle dazzle. I am very happy with my new Outback. Thank you!!!

Jason Allen was our sale person. He is very interested in getting us the best deal. He continued to work hard looking for the car we wanted. Never stopped till the job was done. A great man for Royal Nissan.

MIke Howell, my consultant, was outstanding in the way he guided me through the process. Patiently explaining the new features of the vehicle and helping me throught the lease process. At different times when I went to the showroom, other consultants also treated me with very friendly and helpful service. This is my fifth lease of the Subaru Forester with Royal Subaru and I very happy with the entire staff at Royal. If you want a great vehicle and service - go see Mike Howell

Everyone that I had contact with at Royal was courteous and efficient! They did their best to work with me and get me the very best price in my new vehicle! I couldnt be happier with my experience there!

The new facility, waiting area, were amazing and the receptionists were very efficient and helpful! Have a nice area to get some work done and snacks are great! Also nice that you now dont have to park your car outside, but can drive right in during bad weather.

Very easy to deal with, maintenance done quickly. Car wash would be great if just wiped the mirrors/front/back windows.

With Bill OGormans help I found the perfect car. Within just a few hours of making the decision to get a new Forester I drove away in my new car. It was so helpful to have a true demonstration of all the Forester can do. I had gone to out of town dealerships for previous cars, now it is time to shop at home. Royal is certainly, No hassle no razzle dazzle.

Royal is an amazing business to purchase your vehicles from. They go way above and beyond to make sure the customer is getting what they want. They take the time to listen and provide you with the best experience possible. I highly recommend them if you are in the market for a new vehicle.

The customer service is exceptional! Very friendly knowledgeable and helpful. The scheduling to have a simple diagnostic test done takes a bit longer than expected sometimes up to week. We paid and were told the exact same thing that we were told prior That it needed a transmission but were still charged. It was driven .o2 miles after dropping it off and picking it up?

Very quick and efficient service. Very nice staff. The waiting room is adequate and my cars oil was changed, fluids added and the tires would have been rotated if I had driven more miles between oil changes. I didnt have to wait very long.

I was disappointed with my visit on 8/12/19. I was having the emergency brake recall repair done. I ended up being there almost 5 hours. I dont like driving cars Im not familiar with and as a widow I am alone and have no one to drop me off or pick me up. They were having trouble with the repair. One of the ladies went back to check and said they have had trouble with a few of them. When I was pulling out of the lot I heard the loudest metal on metal screaming I have ever heard. I turned around and went back. They say a brake pad got stuck in a caliper. I would have thought they would have checked those things. What ticked me off the most was when I was back waiting the lady didnt let me know my car was done. Normally they come to the waiting room, let you know it is ready, you go to the desk and get your paperwork, pay and get your key. Nothing. I went out there and she said the car was ready. I asked about the key and she said it was in the car. How long was I to sit there before she was going to let me know?Also, when I had my muffler done a couple of months ago they marked my tires as yellow on the multi point inspections. Interestingly enough, this time they were green. Same tires. I also found it interesting that every single customer that was there while I was waiting was told that either a light bulb needed to be replaced (that wasnt required to pass inspection) or the cabin filter needed to be replaced. They did that with me a while back as well. Sounds a lot like a way to get money as it seems odd that every single customer had one of those issues. I no longer trust this shop.

Bought a new Subaru. Wonderful salesperson that explains everything.

Hi Tina and Amanda!

Robin did a PHENOMENAL job! He was so friendly, clearly explained everything to me, and was patient with myself and my mom. Truly a wonderful dealer, and I am glad to have stopped in and met him. Keep up the good work, Robin!

They are always the best at Royal-Nissan. From the moment I arrived to when I got my car back nothing but the highest quality service anyone could sk for.

Took my car in to just get snow tires mounted and balanced. Issues were noted with the rear springs and Royal (Joe) was very accomodating with fixing the problem at a reasonable cost. I was treated fairly and efficiently and my Subie is back on the road better than ever.

Best service I have found in the area. They listen to you and keep on top of everything.

Just bought our 3rd Subaru Outback from Royal. Wouldnt go anywhere else. Thank you John May for a pleasant experience.

Very expensive for simple maintenance compared to Syracuse dealerships (double the price)

I was quite impressed with all of the professionalism. My concerns were addreased in a timely manner and needs met while being served.Thank You.

Great bunch in service department, got my oil change with no appointment and they washed it too. Thanks again.

Although the process was a bit strange owing to the current pandemic issues, Jeromy was extremely helpful and made the process as efficient as possible.

Professional, experienced and exactly what was expected. No high pressured salesman! Overall great experience!

Never have a problem with the folks at royal Subaru. They always try to get me in and out with the minimum of fuss while taking care of whatever the issue is.

Everyone was very kind and helpful. They were not at all pushy but willing to answer any questions.

Oil change, caliper adjustment

Our experience was great and as always, Robin Hubbard is the BEST. Very thorough, thoughtful, and makes the experience fun with his personality. We love him.

Have leased/purchased vehicles from them. Usually offers the best price/options. Transaction for my most recent purchase went very smooth. Thus far Im enjoying my vehicle!

Just took my Subaru in for service. Tina is very helpful and efficient. Appointments are easy to make. This is my third Subaru and I wouldnt go anywhere else for service.

Great car buying experience! Uncle Bill cares about his customers...went so far as coming in on his day off to finalize my paperwork.

Took me in on time and quick service. Rear brakes were shot, but fell under warranty. Rather not have the vehicle washed as the hard water left many water spots.

People and service were great. 5 stars all the way around. Very pleasant to deal with. Very disappointed that I had to spend $180 on caliper service for a Subaru that only has 14,000 miles on it and is less than a year old. And all four rotors had to be machined which was covered under warranty thank god. Answer for blame was the road conditions in this area?. I have a 2018 Honda civic with 42,000 miles and still have not serviced the brakes and last I checked it drives on the same roads. I guess that is why I have 4 Hondas and only one Subaru.

I had to have an update on my system on my Nissan it was very pleasant and wash my car I was so ecstatic and it did a checkpoint make sure everything was okay with my Rogue.

Worst customer service experience I have ever had!!! I had a morning appointment that should have been done by noon and it wasn’t completed until 430! When I went in to pick up my car the gentleman who waited on me made excuses, said stuff happens, if waiting on my car all day was the worst of my worries then I was doing well and proceeded to tell me he didn’t care that I was upset! I will never return and will never recommend this establishment.

We knew we would get one more car. I loved all my subarus, but Ive always driven a manual shift. The car we selected was in the showroom, when I sat in it I knew it was for us. Our Salesman, Robin was easy, no push, a real gentleman. The next today we called and settled the deal. We hadnt even driven geccar. The transition between manual and auto shift is easier than I thought. Very happy with the human experience. S. Morano