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CNY Farm Supply (Formerly CNY Powersports)
3865 US-11, Cortland, NY 13045, United States
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CNY Farm Supply (Formerly CNY Powersports)
Comments
Sh
Review №1

I can’t say enough good things about Eric Law, and the way he earned my business...trust me when I say earned..I shopped for a skid steer for about 4 months before I finally walked into their showroom. I was so impressed how he kept in touch with me about different machines that they took in. (Even answering text messages long after closing) He fit the right machine to my budget and needs.I found other ones that were less expensive, but to get a quality machine that’s been well serviced and certified from a person you trust will steer you in the right direction is a value that I am willing to pay for. I will absolutely do business with them again, and refer anyone that is in the market to go there.Thank you for an amazing experience and a skid steer that definitely does the job you said it would.~Shelly C.

Pa
Review №2

My husband called to order a Massey tractor after hed done extensive research. The salesman immediately said now what makes you think you need that one, a 23 is just as good. (Apparently they had a bunch of them in stock). My husband politely got off the phone and immediately called Eklund. The sales guy there was awesome, he asked questions and made some suggestions and my hubby bought the tractor he wanted, plus a bunch of attachments. My hubby is a heavy equipment mechanic and operator and grew up on a farm. The CNY salesman assumed he didnt know what he was. talking about...too bad for him.i guess.

Jo
Review №3

Love working with these guys. They are honest and fair.

Sh
Review №4

Great place to deal with good people 👍

Kr
Review №5

Everyone was so great to work with! We are excited to bring our new toy home!

An
Review №6

Real nice store helpful staff with a nice supply of inventory

Mi
Review №7

Good Massey Ferguson tractor and parts dealer.

Ro
Review №8

Staff in the sales side of business was great treated me like family. Had a problem with a new mf1725 and tim sent an email to the service building and befor long they called and made arrangement to pick up the tractor.picked up 2 1/2 hours after talking with Tim.

Ke
Review №9

Friendly and professional. For those I felt with in the self storage area.

Ch
Review №10

I called on Wednesday morning to purchase and pick up a trailer Thursday night, after hours. Zack was very accommodating and the whole transaction could not have gone smoother. He was waiting for me at the office when I arrived at 9:00 pm, after my four hour drive from South Jersey. The value, savings, and service made the extra time on the road worth every minute. Highly recommended, I will always look to CNY to fulfill my equipment needs before going anywhere else.

Mi
Review №11

Very nice employees answered all my questions and are very helpful they are great people and i give it 5 stars

Di
Review №12

These guys always help me out, thank you guys

D
Review №13

Cant beat the customer service and prices

Be
Review №14

I worked with Eric from CNY PowerSports on a tractor purchase. He was completely honest, and fair. I ended up getting a great deal. It was a stress free and enjoyable buying experience. CNY has earned a new customer, and this kind of honesty and care for customers is refreshing. Great job CNY!

Ja
Review №15

The owner is hands down the most approachable and non pushy sales. He makes every experience personable and went above and beyond to get me this ventrac! Delivered three days early at a great rate.I will be buying again. The distance will never be a factor in our relationship!!! Thank you!

Li
Review №16

The guys at CNY are an absolute pleasure to deal with, there all very knowledgeable and very willing to help. By far the easiest buying experience Ive had! They have my business.

Li
Review №17

Tim was very pleasant to deal with and accommodating during the purchasing process for my new Kawasaki Mule Pro DX EPS Diesel.The more I drive my mule, Im finding it to be a high quality product which I think will serve me well for many years .

An
Review №18

Tim was great! Matched a very competitive price. Everything was ready to go when I arrived. Easy transaction. Thank you. Will definitely recommend!

Ma
Review №19

Purchased snowmobile trailer. Great price with fast service. Would definitely recommend.

Ch
Review №20

Process to buy my Ferris was easy. The staff was helpful on a walkthrough and test drive. Very knowledgeable staff to help with questions I had.I would recommend CNY for future purchases

St
Review №21

Stopped to get some parts today your man Gene Craig is top notch

Ro
Review №22

What a nice place. The owners son went out of his way to help us. He is very knowledgeable. They try hard to give you a very fair price and throw in some extras. I will be purchasing a small ferris backhoe and Farris zero turn in the near future. My hat is off to this company.

Ka
Review №23

Great place to do business, the staff is very knowledgeable and helpful, and Eric is wonderful to work with! They take the time to help you understand the equipment, explain and offer advice. We purchased a new zero turn mower and would definitely recommend them to anyone looking to purchase equipment.

St
Review №24

Went for parts for m Kawasaki mule and they had just what I needed and took the time to look it up.

Ja
Review №25

Just bought my second tractor from them. Both times the transaction and experience were quick, easy and top-notch. Absolutely recommend them. Ive used them a couple times for service and a few times for parts. The employees Ive worked with always make sure you get the right part and spend extra time when necessary. Great place, good people!

Al
Review №26

Great sales team. Zack can find you what you want. Very friendly environment that welcomes all Steeler Nation. Go Black & Yellow

La
Review №27

CNY giving us great service and Ben friendly in the process . weve been doing business for them for many years and have never been disappointed. Whether I need a part or need to be inspected for the new season they always do it in a timely fashion and get me on my way. They run a good business with the customer in mind and I appreciate that.

Fa
Review №28

Very friendly and down-to-earth people to deal with. Sales and parts department are excellent! We race motox and we always need parts on a weekly basis. If they dont have it in stock they will get it the next day. I highly recommend CNY Power Sports! Our team does not shop anywhere else .

Br
Review №29

Everyone was great. Had a issue with my 3200 and they took it in and fixed it. Very happy

Jo
Review №30

Reputable, knowledgeable, and honest good service. One of the only motorcycle repair shops that I trust in the area. They are willing to work with the manufacturer to make sure things are done correctly, and to cover costs if its warrantied. Because of the quick and trustworthy service, its worth the extra drive even though its a bit out of the way. Not to mention theyre the only dealer around that I know of that sells KTMs.

Te
Review №31

Great experience, friendly, knowledgeable staff

Br
Review №32

Bought a very nice Ferris lawn mower. Great service. Very friendly and helpful.

Th
Review №33

Great people I bought my trailer from them

Br
Review №34

The service was excellent. They were very helpful in helping us with everything that we needed. I will recommend them to everyone.

Ry
Review №35

I havent purchased anything yet but Ive stopped in a few times looking at equipment.Purchasing expensive equipment is a tough decision. Brand, type, size..... I asked many questions and the staff knew or could readily get answers for me without attitude or arrogance Ive gotten at an unnamed green brand dealer.

ti
Review №36

Great Experience, top notch equipment. Sales personnel were great to work with.

Ge
Review №37

Very pleasant place to purchase farm supplies, parts, power hand tools, farm equipment, STEHL power tools and much, much more. Employes and owners are friendly and help full. Try them for you will be pleased.

Ro
Review №38

Thank you Eric for being such a great person in general. If not for you we would not have purchased not 1 but 2 tractors in the same day. Again thank you for being you. Brian&Robin Martin.

Ja
Review №39

We have been clients and friends for over 6 years. He is always there when we need him and returns our calls in a respectable time frame. Always is very courteous and a true gentleman.Because of the above we always recommend C N Y power Sports whenever anyone asks who we take our motorcycle to for repairs or inspections or just need parts or supplies.We belong to the local GWRRA. Gold Wing Road Riders Group and everyone there takes there bike also to C N Y.Thank you Tim Law!

Da
Review №40

Awesome group of people. Top notch dealership. I drive over 75 miles to do business with them.

Je
Review №41

Awesome service, sale was as advertised. They sold it for what they said, no hidden fees added. Easy transaction service was quick in and out.

Ch
Review №42

Came in here to get some parts for my street KTM, which unfortunately this place doesnt service. However, they were able to give me a NY state inspection quickly and easily, and their service manager was incredibly helpful and offered some great advice. This place is nowhere near local to me, but if it were, Id probably make it my local bike shop. Might be a good spot for KTM dirt bike riders.

Tr
Review №43

!!!!Buyer beware!!!!--- of their used farm equipment and sales tactics!! After Buying a used piece of equipment that was perfect condition, right out of the field we are now replacing over $2500 in parts before we can even use it!!! CNY does not stand behind anything other than their sales counter to sell you more parts! Disgusting practices! !

Ch
Review №44

Allways a pleasure when dealing with them. No pressure, no games. Fair deals, and great selection. Well worth checking out.

Ka
Review №45

We have been going to CNY for about 10 years now. They are very great people who will help you find what you want. Love CNY.

Mi
Review №46

I went here to buy a helmet for myself and my 4 year old. They have a great selection. They have a big showroom floor for recreational vehicles too.

to
Review №47

Eric in sales and Jay in service make this a great place

Ma
Review №48

Didnt have what I needed, but they thumbed through a catalog and could order it. No duh, I can order it and save the markup!

Sh
Review №49

After my bike being there for 2 weeks for just oil change and inspection. I had to call them to see if the bike would ever be done. The service dept. never answers their phone or returns calls. I was asked to leave owners manual with them since my bike is BMW and now they cant find the manual. Bike is covered in dust when I picked it up. I never seen such poor treatment of customers and their bikes before.

To
Review №50

Stopped in to look around and get my new helmet, they had a very good selection to pick from

Li
Review №51

Selection of helmets and cycles is great bur nor much of a selection of riding gear. Staff is not very helpful and not cheerful like they should be. I was disappointed.

Da
Review №52

Tim was very helpful as a salesman, Tanya got my paperwork taken care of quickly and Donald showed me everything I need to know on the new ride, great work from the CNY team

mu
Review №53

Great selection. Great people. Excellent service department. Always a pleasant experience.

Ri
Review №54

Good service

Je
Review №55

Great knowledgeable staff and they sell the only batteries I use in my vehicals and equipment, Interstate Batteries.

Ma
Review №56

Excellent service, and was highly referred by another rider. I will be back just to stop in and have coffee, may get Service to even of not needed.

Bo
Review №57

Great people, great service and even get a X-mas card from them

Wa
Review №58

Very nice and helpful, also they are pretty informed on what products are the best fit for your ride.

Hy
Review №59

I CAN NOT RECOMMEND CNY Power sports for repairs and service, I brought my A.T.V. to them with either a broken throttle cable or stuck throttle. When I dropped off the ATV off, I told them to call me when they found what was wrong before fixing it. 7 weeks later Mike told me it was fixed. I went to pick up my machine. He said the Carb. Assembly was removed and spent 5 hours cleaning it. There was also work done on the machine that I did not authorize, and was not needed. The bill was over $600.00 when initially I was told it would be a few hundredI confronted Mike about the repairs and unauthorized servicing. Each time I asked him about the repairs Mike had different conflicting answers e.g.: saying that Pat, his Mechanic was told to remove the Carb. & clean it. Then he told me that he himself did it. When asked why he changed the oil that I did not authorize, as I had done the oil change in the fall and it sat all winter, 1st he said that oil will get dirty just sitting there. I told him that was not true. Then he changed his story and said that he meant to say that he smelled mice pee in the oil so he changed it What does mice pee smell like in oil and how does a mouse get in there?I am 67 years old, he kept telling me time after time “We talked about that don’t you remember”? I am not senile. I know about motors and how they work. That carburetor was not taken apart, there was deposits of dirt and grime in the corners and nooks on the outside of the carbs. There was a streak of fluid running down from the Carbs & down the side of the engine, which was penetrating oil, used to free up the stuck throttle. And they charged 5hrs labor to have it run? And any good mechanic would know that you replace the Carbs “O” rings once you remove the Carbs. making for a good seal. I was not charged for new “O” rings. They did refund me for the oil change after arguing the fact that I did not authorize this service, but the bill was still over $500.00.When I dropped the ATV at the shop, I asked for help unloading it, due to my recent shoulder surgery. No one came out to help me unload the 650 ATV off the trailer..customer service stinks as well. Not of my own choosing, but my ATV club voted not to bring their machines to CNY for service or repairs and I will pass the word how they treated me. I trusted Mike and he let me down.

to
Review №60

I have been going to CNY Powersports for a long time now. They always have whatever I am looking for in stock and if they dont they special order it for me. I can always count on great customer service every time I go there. They are reasonably priced and everyone from parts to service to sales is always friendly including the owner. They always make you feel like family. I would recomend CNY Powersports to everyone.

ni
Review №61

I have been going to CNY Powersports for a long time now. They always take care of me and make sure to get whatever I am looking for in stock. I can always count on great customer service every time I go there. They are reasonably priced and everyone from parts to service to sales is always friendly including the owner. They always make you feel like family. I would recomend CNY Powersports to everyone.

Di
Review №62

Tammy and potsy are the best they always go over the top to help thanks for the EXTRA HELP today

Ra
Review №63

CNY Power Sports has some really great recreational vehicles with great prices. The service here is also really good, and theyre always a pleasure to work with.

Jo
Review №64

They are either incompetent or unethical. Was going to buy a used bike from them. I asked steve how many hours are on the hour meter. He told me the bike didnt have a hour meter. when all 2017 ktm bikes come with one from the factory. Steve then said they would scan the bikes computer to check the hours and told me it had 27 hours. I told Steve I was 3.5 hours away and would drive up the next day to buy it. When I got their it had an hour meter right in the middle of the handle bars where it comes from ktm in bright orange which said 39.9. All Steve had to say was o we didnt see that. Do not make a long trip on their word of the condition they will waste your time hoping you will buy anyway since you drove so far.

ey
Review №65

IDK what to say about this shop. It is nice to see all the verity of bikes and wheelers Hondas to ktm to Yamahas and Suzuki all under one roof together. But when I walk in to get a radiator cap for my KTM, tell the guy 2011 ktm 350 sxf radiator cap, he grabs a random moose racing one off the wall and sees if it lines up. He grabs the united auto book and starts to try to find part number. After 20min he finds it in the four/utv wheeler parts book. Then he says well you can try this, and if it doesnt fit bring it back. I say never mind and walk away. This is why the internet is taking over due to idiotocracy. I walk back up once he is gone and ask the lady the same question. She pulls it up on her computer and says I can have one her in two days. So why did the guy give me attitude and act like I was asking for a unknown object lol.

Br
Review №66

Drove down from Lake George to look at a few units they had in stock and walked around show room completely ignored. Maybe I wasn’t dressed nice enough or my “cash” wasn’t good enough for them? One shouldn’t have to beg you to get customer service!

S
Review №67

My son took his KTM 4 wheeler in. Needed a complete engine rebuild.. Cost over $3500. Used in twice. After the second time smoke came out of the engine, probable seal issue as far as we can tell. they will not stand behind their workmanship. It was only a few months out of the shop (after they kept it 6 months) and they tell hm it only has a 30 day warranty on the work. Clearly even they dont stand behind their repairs with such a short guarantee. Very disapointed

Al
Review №68

We like the salesmen and the service department. Its very convenient, and theyre great to work with at CNY Farm Supply.

Bi
Review №69

Very nice doing busy recommended anybody there

Be
Review №70

Lazy employees who offer a Penske service but have no idea what they are doing! We had arranged to pick up our 26 foot Penske rental truck at 8 a.m., and arrived promptly in time. The truck did not arrive until 8:06, and while that is annoying it is not a reflection on this location. However, we were not even greeted by an employee until 8:12, despite three different employees seeing us standing there (they turned away and headed the other way when they saw us). When we spoke to that first employee, I let him know that we were already running more than 10 minutes behind and that I needed to make it to work by nine. He said he would find someone, but he did not. 6 minutes later I went and found a different employee and explain the situation to them, and they said that they would find someone to help me. We did not actually get help until 8:25, fully 25 minutes after our appointment, and when I already thought that we would have left. Mike was not helpful, wish it was me, and had no idea what he was doing. Said that he was the one that started the Penske program there, but he did not appear to have any idea what he was doing. He insisted that I sign the disclosure stating that I had read over the entire rental agreement, before I had even seen the rental agreement. I explain this to him, and he said that he did not know how to show it to me prior to me signing, that I would just need to sign and then look at it after. This is illegal, and also how things are supposed to be done. Secondly, he had no idea that I needed and a dolly, even though it was very clearly stated on the exact rental agreement that he had apparently just been going over. When I told him that we needed those, that they were not in the truck, he said oh I did not know that. Pointed out that it was right there on the first page of the rental agreement, and then he said he would try to find some for us. I had made the reservation more than two weeks prior, and so there should have been no surprises. In the end we were not able to finish picking up the truck and get out of there until after 9, when I was already significantly late for work. When I called Penske to report this, their recording clearly states that they Pride themselves on having your truck ready to go at the time and location that you specify on the rental agreement. In this case it was over an hour later. Mike never apologized for the lateness, simply blaming it on everyone else but him. He said that the truck was late because of the weather, yet we live in Upstate New York where weather is a regular thing that we deal with, and I hadnt even brought up the truck being late to him. He said that he didnt know what he was doing because it wasnt his job anymore, and he was covering for someone else, but in the same breath he told me how he had started up the program two years prior. When I explained to him that we were running late on a reservation, he simply said well I dont know what you expect me to do. Well, I explained, I would have expected you to have come over when you were told the first two times that we were standing waiting. He did none of those things, and simply left us standing there while he chatted with other co-workers about some new snowmobile he had heard of. Highly unprofessional, a waste of time, and absolutely Not a place to pick up a Penske truck from if you were expecting to be on schedule. Terrible customer service.

Ad
Review №71

Sales staff is a five star. Equipment sold is name brand so rates itself.

Ki
Review №72

I talked to Gene today. First time in that store. He went above and beyond to help me Why would I shop anywhere else?True customer service. Ive never experienced that anywhere else.

Be
Review №73

CNY Powersports is a first class operation! I have been dealing with Tim in sales there for over ten years! All our toys come from here, ( snowmobiles, Sport UTV,s and recently a 6 seat Mule UTV) and we have always been happy with our purchases!Parts department is very knowledgeable and helpful! I have bought lots of accessories for all the toys, including helmets and riding gear!I have had service performed on all my equipment and although there have been some misunderstandings, Mike was very willing to do what had to be done to resolve the issues!I keep going back, and am sure Ill be there again to make sure the grandkids have fun as well!

Ge
Review №74

Great people easy to deal with

Cu
Review №75

The cny crew is very professional and customer service proficient!!!

He
Review №76

Its a well orginized power sport store with lots of items and quality

M
Review №77

Tammy and the service manager were very helpful and friendly!

Ma
Review №78

Very nice people! Answered all of my questions and cared for my needs.

Mi
Review №79

Stopped at service desk talk to Mike about a rear tire and change over also pick up of the cycle he said it would be 3 to 5 days two weeks later no call no pick up. Im done

Jo
Review №80

Awesome staff very nice people

Ru
Review №81

Good selection, service, and people. Very helpful.

Da
Review №82

My favorite farm store, has absolutly anything you want/ need.

sa
Review №83

Very short. Came in and got got a quick brush off. Took my business down the road.

Da
Review №84

Good place for lawnmower parts.

An
Review №85

Always a helping hand and great prices!!!

Sc
Review №86

Very friendly and knowledgeable.

Ed
Review №87

Great place

Ti
Review №88

Large Mcy store, Good service

Mi
Review №89

Very friendly people and very knowledgeable

Dy
Review №90

Very helpful and informative staff.

Ke
Review №91

I made an appointment to get my motorcycle serviced and when I dropped it off they said it would be a week and a half. I found some place else to take it

LO
Review №92

Have an assortment of animal feeds farm machines and parts and hardware.

Ch
Review №93

Very knowledgeable people.

Co
Review №94

Great visit with informative staff

Pe
Review №95

Staff is rude and looks frustrated with the job. Prices are higher than other dealers.

Ze
Review №96

A little pricey, but massive selection on helmets.

Tu
Review №97

Parts Dept guy was rude poor customer service and bad business for the company.

ro
Review №98

Best place for motocycles

MI
Review №99

Good people and products

Jo
Review №100

If your looking for parts or a ride go here

Information
79 Photos
100 Comments
4.3 Rating
  • Address:3865 US-11, Cortland, NY 13045, United States
  • Site:http://cnyfarmsupply.com/
  • Phone:+1 607-218-0200
Categories
  • ATV dealer
  • ATV repair shop
  • Repair service
  • Trailer dealer
  • Truck rental agency
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–12PM
  • Thursday:Closed
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Service options
  • In-store pickup:Yes
  • Same-day delivery:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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