Helpful,courteous, but didnt know much about battery post.

Was driving from Washington state to New Mexico and had a coolant leak in Monticello Utah on a holiday weekend. I realized I wouldn’t be able to get coolant for several days so I Got my car towed to this Auto Zone after confirming they had the right coolant. After my coolant leaked out completely while in the parking lot, the manager Michael, a literal angel on earth, came out to look under my hood. He found there was a screw missing and then replaced the screw and fixed my car! I really don’t know what I would have done without Michael and I am so glad I stopped here! The rest of the staff was very nice as well, but Michael low key saved my life. THANK YOU MICHAEL!!!

Terrible place. Went in for help with brighter head lights and the kid sold me the exact same wattage of lights as the standards that are in my car already(not a car person). I come back to return them, waiting first in line for another employee to help when I turned around to speak to my daughter Andrew apparently called and since I didnt hear him in 2 seconds he helped some lady he KNEW instead. He then stood there making small talk and when I pointed out I had been next in line INSTEAD of apologizing he said he had called for me. I am hard of hearing and to just say it one time knowing I had been standing there is TERRIBLE customer service. I will never come back. I HIGHLY recommend teaching your employees what customer service IS. Because that was NOT ok.

Paid over $200 (with core charge) for a gold top battery. 1-yikes! $189 for a battery. 2- no longer has the cool gold top. Undoubtedly cheaper to make all black. The folks there are friendly and helpful, but lord o mighty the prices are getting too me.

The best service I have ever had in the city of Cortez. I never lifted a finger. Andrew was polite, courteous, very helpful and knowledgeable. I had 2 encounters today at other businesses who chose to help other people even though I was there before them so Andrew restored my worth today. He used aome cool tools so I bought same kind he used afterwards though he never uttered a word about the tools. He truly is a great employee! I was very impressed and thankful.

Love getting parts to work on my race car

I like this autozone location. I used to like the one in Montrose, CO until I had a bad experience.

Just one windshield wipe is all we got this time. 😉

Got what I was looking for pretty easily, without help.

These guys sold us the wrong spark plugs ended up they hit the piston and cracked the piston. Thanks a lot! I called to the corporate office they just gave me the run around. Ended up ruining a $7000 motor! Napa will have my business not here

Little wait on the check out, but nice people!!

I pulled into Auto Zone because the car I bought 3 weeks ago was warning me to check battery charging and had shut down all non vital things. I was in town with my 6 year old daughter and new puppy and scared to try and drive the 8 miles home. The young man, Matt, was very nice and helpful and reassured me it would be fine to drive home. He didnt treat me like an ignorant female like so many in the auto parts word do . Thanks again Matt we made it home safe.

Great place. Better prices. Always have parts I need.

Quick service, I was in and out. 👍

Sometimes ok, OReillys good.

Wow, what Curb side service! I needed a jump and Mat came. I was not at the store but he drove to my location and gave me a jump. Thanks so much Mat and the Auto Zone team. 😅

Your basic auto parts store with helpful staff. Keep them safe. Wash your hands and where a mask.

This store provides an extraordinary high level of service.I was stuck with a dead battery (that I knew needed to be replaced) at City Market, 3 miles from the store. Ricky met me at City Market with a replacement battery, and installed it right there.

They are very quick at helping customers

I came in looking for hose clamps. A new employee jus stood there watching me search didnt offer to help. I approached him at the register there was no hi how are you can I help you. I had to address him to get him to respond. The next day i called looking for an idler pully same employee answered the phone. He said something very quiet i had to put my phone on speaker max volume to hear him. Was rude when the call was over he didnt thank me or even say goodbye.

Awesome employees... They dont hesitate to help you with any questions you have. Come right out to your vehicle to assist you!Great place, Great people! Thank you!

Customer services was great!

I find the DuraLast Gold battery to be the best. They have been in all my vehicles for years.

Chelsea and Miguel were super helpful, fast, friendly, and knowledgeable, Thank you!!!

They get it done, not efficient but its okay.

The online order is a scam..most of their products dont show whats in the brick and mortar stores. What a shame. I have been a loyal customer for 20 years. There express delivery is not true

I dont drink coffee and Therefore have not been to this one

I have been using the Cortez Autozone for well over 10 + years. I recommend them. Helpful and nice staff.

Horrible horrible experience today! 4 trips back to twn because of them! In the end the freakin MANAGER jus hid from my husband after he hung up on him! Wow is all I gotta say 😤 SMDH

We stopped by AZ in Cortez because we had a tail light out. We knew of AZ’s stellar reputation in the Midwest so felt confident of getting what we needed during our vacation. Patrick greeted us immediately upon entering then looked up the part needed. He was efficient, helpful and friendly. After our purchase, he installed the bulb for us and double checked that it worked before putting the tail light assembly back on the vehicle. Thank you AZ and Patrick for your consistent customer service and great prices.

...they really friendly and helpful 👍...

Have a good amount of parts in stock helpful staff.

Great staff

They have everything you need

Installed my battery for me on a Sunday during Covid-19. Thank you so much.😊😷

Good service, friendly service

Superb service! Engine light came on during a long cross country trip- staff was fast, thorough and courteous! Strongly recommend this amazing staff!

Michael C. The store Manager went above and beyond to help us keep going as we were just visiting Cortez on our vacation. He was friendly and helpful from the first phone call I made and helped when we showed up at the store. Thank you so much!

Love it

Same as every other one

Even when short staffed they took the time to help me find the part I needed to replace on my truck. Patient and knowledgeable employees. I wish I had caught the guys name to give him a good recommendation.

Great customer service. Even when they are busy and seem to be irritated or tired they will help a person out. All they need is good customers who understand not every problem can be solved at auto zone but boy do they try.

Good auto shop. Usually has the parts needed. Usually.

Good place to get help for your car and freindly service.

The best service of any Auto Parts chain anywhere. I have been a customer at AutoZone since it was Auto Shack, for at least 30 years. When I die, they will send me a core charge on my corpse.

Good people fast service

If it was the first time I might be understanding however every time we call this location to inquire about a part their clerks are disinterested in being helpful. When you have to keep repeating the same information over and over and start to get frustrated they simply say nope we dont have it and hang up. Every other auto parts store in Cortez including the parts departments at the the dealerships have better customer service and a more knowledgeable staff than this particular Autozone.

Making this review for my husband. Id give less if I could. Very poor customer service. Went in for a fuse. A customer was in the store waiting at the register. He said he was there for 5 minutes. Called for a cashier, one of the 4 employees said he get us as the next customer. There should be at least 1 person at register at all times. GOT THE SAME FUSE AT SUPERIOR AUTO FOR A DOLLAR LESS AND 3 MORE FUSES. And they have some one at the cash register at all times.

Good knowable team workers

All the right parts in one right place

Good parts store, pretty knowledgeable staff. Prices bout same as others.

I get parts here with life warranty.

Great people! Very helpful - IF you get the right person..

Helpful and they got some great doodads and humdingers and disketdoos, not the disketdonts, and the staff didn’t laugh at me when I seriously asked for blinker fluid because I thought I needed it

🙂

They have always been very helpful. I have no complaints.

This store is alright, not the best though. I had to go in 3 separate time to get the right part. They ordered a few parts the first time, it not only took over an hour to get the parts but when I returned the next day to pick them up one of the parts was the wrong part. I then had to buy another part which one of the employees said it would Fit my purpose just as well as the other one. My friend who is a mechanic then told me it wouldnt because they gave me the wrong size. So I then had to return again to the store and buy the correct size which again took over an hour because they were having so many problems helping other customers. If youre looking for a good automotive store in Cortez, I would recommend OReillys over this store.

Go to Oreillys or NAPA... A Zone has intelligence problems with the employees they hire... 🤔

The Manager Jason was awesome and the guy who helped me change my headlight was awesome as well.

Staff has always been fast and helpful.

Everytime I go here for parts I am given one on help to make sure I go home with everything I need to get the job done right

Great place to buy parts get what you want quick

Great store with helpful and friendly staff

The guy that put the diagnostic machine on my SUV was very helpful

The girl who helped me went way above what she needed to - amazing thanks a ton !!

What a perfectly run store. The manager Michael goes out of his way to help.

As long as not alot of people its a good place

Brett P from the Cortez Colorado store was awesome! He went above and beyond to help out us AZ girls passing through!

Jason was very helpful gettin our parts dat we needed

Always there when I need help. Awesome service. I go nowhere else .

Counter guy was very helpful, they didnt have what I needed in stock. Would take 2 days to get it.

I have always received good customer care with AutoZone in Cortez.

Got a new battery on the way home to Utah. Price matched and installed cheaper than competitors. Dennis had amazing customer service and speedy installation.

Great and helpful,friendly and reasonable price.

Kevin R. Helped me install a battery today. Not only did he help with my battery but offered advice for the future. Went above and beyond and was just a grade A customer service representative.

Hate autozone.But first experience was decent. No windshield washer fluid that I wanted though...wasnt happy to see nearly a $1 upcharge vs wally world.

Friendly service and good prices.

Helpful and friendly people with a good stock of specialty tools

Woooorthless!!!! I wouldnt shop there if it was last auto shop in town.

Good selection of automotive parts and accessories, fair prices

Great service! And lot of tools to pick from.

Keeps my car running.

Nice people just a tad expensive

Cashier let me try the part on my car before I bought it (I had inquired about their return policy first), but after it took about 10 minutes to get rang up. It can get busy here, especially later in the day!

Good stop for new parts and accessories.

Great auto store, knowledgeable staff on hand.

Worst customer service. Management Absolutely the worst.

Great customer service. A few of the guys there are pretty knowledgeable.

Always very friendly staff here. Most of the time they are good at helping you find what you need.

Good inexpensive auto parts with great warranties

Every helpful

Always helpful and has what I need

Helpful staff.

Didnt feel as if the person at the counter was interested in helping me

Nice place & friendly workers :)

Great staff

Always good service...

Clerk screwed up the check entry. Denied my check. Had to go to the bank and get cash.

Very helpful and friendly.

Always reliable, great management and staff!