Store staff lacks knowledge unless you get their Commercial Accounts person. Staff is friendly but that isnt helpful when you need knowledge. Parts are about what you can expect, usually overpriced even though you would expect such a large chain to offer better prices based upon their ability to buy in bulk. Also, finding more and more often that they have to order the parts I need. While I expect this with my car as it is not as common in my area, but my F150 is prevalent and still have to order common items like drums, blower motors, wires, stuff I am able to get immediately at their competitors near by.

Completely horrible customer service. I was mocked for not knowing where the power steering fluid was located in the store and then they proceeded to laugh at me while I looked.

Great service, swapped my battery out for me and was on my way in no time.

I bought a battery with a warranty on it. I brought it back because it wouldn’t start the car they said it was my alternator so I went and got the alternator changed and it’s still didn’t start. So much to say that it wasn’t the alternator! AutoZone just wanted me to buy a whole new battery

The store was large and clean, and could have been a nice experience, but the cashier was not friendly at all. Basically ignored me, barely even looked up from the cash register, and didnt say hi or anything. Maybe some people dont care about friendliness and just want to get in and get out, but I like to exchange a smile on the way.

Im giving a 5 because of Mike! He went over and above what he needed to do. He could have just sold me a battery but instead he contacted the place that had put in the battery and when he got nowhere with them, he found the owners phone number so I could call. He gave excellent customer service. He deserves recognition!

Even though there was 3 people standing at the counter they told me they were too short staffed to help with their advertised free battery replacement service. I am disabled and unable to carry or replace the battery on my own. Guess they just lost a customer for life. Oh and there is absolutely no way to call and make a complaint to a corporate number. It has you look up a regional office. Then the number they give you to the regional office is bad. It goes to a fax line.

My go to place for parts in painted post. The employees are always there to help.

Helpful staff, clean store, overall it was an average auto zone experience.

Helped immediately. Highly recommend

Treated with disrespect, when I insisted on having a different person help me that was a problem too.Any place that treats people like that wont get my buisness. Sad.

We called ahead, confirmed they had what we needed, drove half an hour, just to find out they did not have it. Then instead of being apologetic, they were extremely rude about it. This is the perfect example of horrible customer service! I would NOT recommend this Autozone.

The employees have always been helpful. Prices are competitive. The parking lot could use a good power washing come summer.

Had check engine light on. Very helpful and quick staff. Thanks!

Great service and fast..the staff are very helpful and knowledgeable

Very kind and helpful staff, store is clean

Cory was beyond helpful! He took the time find and replace a part for my truck! Thank you!!!

Brought some wipers and they offered to put them on appreciate the customer service

Stopped by for some simple generic UV dye, they didnt have it but upon diagnosing why I needed it, the sales rep lady walked out to my car, had me pop my hood and jumped right down I to my engine with her whole arm and let me know exactly what I needed, without cost, thats the kind of automotive service we need in this area.

Very good service help me out Ive been going there a long time have no complaints

Usually a good resource for my auto parts need but it seemed like pulling teeth to get someone at the register so that I could check out. I ended up finding the part number I needed as well while I waited for someone to come to the service counter. Usually its a decent experience here thus the 2 star rating. There was 1 other customer in the store when I arrived and at least 3 other employees who couldnt be bothered to help me with any part of my purchase. Thanks google!

Went in on Tuesday looking for a bolt was told they had to order it and it would be in on Wednesday. When I called to see if it was in they have no record of the order and now they say the bolt isnt even in their system. They had it on the screen on Tuesday. Im done with you people. Hire someone that knows what their doing and wants to help customers. Never mind the Im sorry reply its just a waste of time.

Bought new windshields blades. They put them on. Always nice to go there. Great customer service 👏

Some how the staff members always find the answer...

Usually have a good experience but there are times that the worker has no clue what we are actually talking about and I feel you should have some knowledge or learn as you go when you start working there

The store always have what I need at an affordable price !

I have usually always had a great experience coming into this store. Today was not at all what I had hoped. I walked in and was ignored while two employees looked at me and continued talking. Finally when their conversation ended the one associate acknowledged me. When I told him my AC unit randomly stopped working he cut me off, without even asking what make/model my car was or anything, and told me I needed to recharge the AC unit and handed me what I “needed.” I don’t know if that’s actually what’s wrong with it and instead of offering to take a look at it for me or ask me questions, or just be polite, he failed to do so. I am hoping that he’s right and that’s actually what’s wrong, but he then told me to “YouTube” it. I am clearly NO car expert so to be told that just bothered me even more. Not happy with my experience here today.

Got exactly what I needed

Getting expensive but got most things

There parts are good long u get the right person that gives you the right part cuz most of the time u go there u get the wrong part

Well laid out auto parts store. Reasonable prices/ good stock / friendly helpful people to deal with.

Customer service in this AutoZone has steadily gone down hill. Ive been in this store twice in the past two weeks and both times Customer service was bad! If you want good service go down the street to Advanced or any of the other Surrounding Autozone. Id Give Mansfield AZ, my usual go to, 10 stars. Corning Autozone the employees are Rude and Lazy!

Not what it used to be. They have sold me the wrong parts on a few different occasions.

I stopped in to get ATF and was in a hurry. I found what I needed and got on line. There were 3 people on the line and 2 or 3 being waited on. One of the cashiers called to another employee, a rather large gentleman who was on his cell phone, who just rolled his eyes and did not move. After a 5-10 minuet wait I left. There is another Auto Parts store within view. I went over there and was in and out in less then 2 minuets. I am done with Auto Zone. Please skip the canned We are disapointed to hear reply, you need to actually do something.

Limited activity great customer service

These people drop everything to help. Have saved me thousands in repairs I didnt need. So I took my SUV to Goodyear for a slight shimmy. Was told that I needed ball joints replaced. Went to AutoZone to see about pricing. Guy literally crawled under the car and determined that the ball joints were as good as new. Another costly unnecessary repair avoided. Thanks guys!

Employees ignore customers constantly. Treat most people like they are an inconvenience. Personal calls shouldnt be answered while a line of customers wait.

Absolutely disgusting how employees can stand behind the counter and spit chew into a water bottle while talking to a customer. Great professionalism and customer service skills there. Thank you for ruining my dinner that I was looking forward to all day.

I had to make a custom part - hose, bolt, clamps, sealer. Store staff was very helpful even though Im sure they thought I was crazy. Car fixed! Thank you!

They almost always have what I need . Knowledgeable and helpful staff.

Good store. Clean, good selection. Some staff members are more helpful than others. Luck of the draw on who you get

Very nice to let me use there gadget

This place screams, Buy it online. Lomg long. The tills never work properly. Staff twiddling thumbs. Ended up waiting 25 minutes for assistance. Couldnt wait any longer and left.

I have HORRIBLE experience with this place. I hate leaving bad reviews too. Yeah, the people working there had a good personality. However, I have been there twice in an emergency situation. Once, my step dads car was getting really warm, we went there, they told us to try this type of oil that shouldnt burn as much, and have that smell. It had nothing to do with the oil, and it was an electrical issue.Second time was actually today, my dads jeep broke down. We went there to see what was wrong, they said it had nothing to do with the battery, or anything electrical. So the tow truck gets there, and what was it? The battery!Ill say never go here again, as of today.

They are ok just sometimes they dont have what you need in-stock you have to wait a day or two to get it after they order it

Took a long time to check out, felt ignored. Very hot in the store.

Unfortunately they didnt have what I needed in stock but the employees where very helpful trying to locate what I wanted.

A great place to shop very friendly staff and will help you with anything you need for your vehicle!

Very helpful on car Parts

Great service never A problem returning anything ever!. Polite workers and helpful. I love auto zone!

It was pretty good. We knew what we were getting to we didnt need much help.

They always have the part I need and if you get lifetime warranty, they will honor it forever.

Always great, staff is friendly and helpful.

Thank you auto zone for everything you have done for me. It means a lot. You guys are awesome. The alternator that was sold to me two days ago was bad. You guys had no problem having rices auto put it in for me free of charge. We cant thank you enough..

They checked my battery and put a new one in for me. The employee (I cant remember his name) was very professional.

I like the convenience of Autozone but they need more employees working there. Every time Ive gone in there Ive waited 20mins to be helped.

Great staff amd wonderful customer service very knowledgeable staff

Very helpful...

Had to constantly repeat my parts order, as well as hung up on by a management ( Rick)for being upset over how service has dropped its dependability after,using this store for years

I think customer service here is better than most other AutoZone stores.

Extremely good service

I went to AutoZone for a car part and when I got there, I realized Id lost my wallet. The manager herself came on over and helped me track it down. These are good people.

Megan H ROCKS! We were having electrical issues and thought it was a fuse. She helped troubleshoot the issue in the cold. What tremendous customer service!!!

Never had a problem with the parts but the parts experts need to learn basic car parts. My best advice is to ask for a manager

Customer Response was very good ... Thanks William !!

Great service for the most part! Some of the employees have attitude issues but over all Im always in and out within 10 to 15 mins!

Janay and Kevin are Excellent @ what They do. Thanks So much for changing out My Wife and Is Batteries Last weekend 👍💯

Long wait time only 2 employees working still had great customer service

Nice

They need some knowledgeable staff instead of kids working weekends., otherwise great place

Hit and miss. Half the staff are very knowledgeable and attentive and the other half are barely there and will walk away from you, ask what you need then ignore you, etc..

Good place to do business, good people to help you.

Have delt with for years and love this company. Great costumer service and usually great knowledgeable staff.

Its very clean and well kept, making it not hard to find anything you might need. However, if you do have any trouble the staff dont hesitate to help.

Their employees are very helpful & put my windshield wiper blades on for me!!

Horrible, same man puts his words in when gentleman that was helping me offered to look at car. He done that same thing to me before. Wish I had not even bought the bulbs now. Will never give my business to them again. Will go to Napa.

Like it that they will test and change battery in your vehicle for you

Good staff. Well kept store.

Will help you in any way

Most reliable auto parts store in my opinion.

Not a very knowledgeable staff, dont listen to what you are saying, waste of time

Worst customer service ever. Went into the store and asked for a fuel pressure regulator the guy looked at me like I was from outer space and didnt know how to look it up on his computer after I drove an hour to go there. I also have been to the Elmira location where I asked for fuel line and the moron walks back to the counter holding steel brake line and copper tubing. Will never be returning to another AutoZone. Will take my business to Napa or Advance Auto

Just got off the phone with someone and they were super rude. It was a simple question about returning a part.

Great people to work with and great prices

Go to auto parts and maitaience products for 20 years.

This place sucks!! The employees don’t know much about anything! Have gotten the wrong part numerous times because they are incompetent. Do yourself a favor and go to advanced auto! Because this store has a bunch of idiots running it!!

Always helpful for every question and visit.

Ive had 2 experiences with autozone since living in Corning. The first was trying to buy a car starter for my fiancé for Christmas. The man working at the counter answered all my questions like I was stupid. They said they couldnt install it, but I was told I could bring it to any mechanic to get it installed. There wasnt any mechanic in the area that would install this thing, ended up having to return it and ruin a good gift.Then just the other day I called to inquire about whether they could change the battery in my cars remote. I got a vague answer from someone that obviously didnt want to be talking to me. Something like I dont know, some people will change them.. I asked him if that meant yes or no, and I got a sarcastic I guess not. . Ill be traveling out to Elmira for anything I need for my car from now on, not just because they couldnt help me, but because of how consistently rude and condescending they are in all of my interactions with them.

They have just about everything, and the kids working there are friendly and helpful.

Got what I needed. Good help from the behind the counter guy.

If they dont have it, they can order it. Theyre helpful and loan tools.

Some of the people in front dont know what they are doing

Helpful and have what I need

Terrible customer service. I sat on hold for more than 20 minutes twice. Ive had multiple experiences with associates that have gave me wrong parts and have no knowledge of what they are selling. I avoid this place when purchasing car parts.

Excellent service as always. The only place I shop for auto parts!

I went there once, for my BMW mirror, they ordered it online.I think prized are reasonable

They had my parts in stock, Awesome

Like some other people said they do not honor warrantys this store has rude unhelpful staff that just try to get you out as quickly as possible so they dont have to deal with you.

Stopped shopping there since they stopped giving points to frequent shoppers and would not honor my existing points. Very dubious sales practices.

Was able to check my battery tell me it was bad.