Horrible, horrible scammers. Ness Costa is a fraud and probably makes commission. They are not trustworthy.

I brought my truck there cause I had a nail in top part of tire. They took truck in and ten minutes later told me tire was no good. Tire only has 15000miles on it tread looks great. So I told them leave nail in it. I decided to get second opinion never once did they say I need a new tire. Firestone in Coram can’t be trusted. They should be reported for there lies.

I was in a tight situation with my car this Thursday night. Will and Mike helped me out extremely quickly and got me back on the road. They were understanding and knowledgeable.As someone in the same industry, I cannot thank them enough for their speed in helping me. I have high standards with service and they exceeded them immensely. I will be using Firestone again for any of my tire needs in the future.

Unpleasant service experience. First time visit, will also be our last.My SO called a few days ahead and made an appointment for 8am. We arrived and dropped off the vehicle on time - front desk had none of the information provided on the call so he had to re-provide everything. Service team members walked through the customer lobby with NO masks on.We had to follow up around 2 for why our vehicle was not done. We were told they would start working on it in the next half hour. Followed up at 4:30 and were told it was just getting done and we could pick up.An oil change does not take 8 hours. Whats the point in making an appointment...when they have no intent of working on your vehicle in that timeframe. Clearly a poorly managed location with no focus on customer service.

Great service! Time efficient and courtesious, highly recommend.

Worst place in the world; THEY rip you off, and then come after YOU for the money=UNBELIEVABLE

Well they are not neighborhood friendly.. I will not go there or suggest anyone to go there . I would have came back with the $1.72.but ... They were overpriced on fixing a tire.

Best guys out there noCappp💯

Do NOT go here for an oil change. They charge double of what every other place charges, cheaper to go to a dealership. Paid 65 bucks for a regular oil change where you can go anywhere else and get your oil changed for 30/35 bucks. This place is a rip off

Competent complete service

I took my car in for an inspection and oil change. I dropped it off and was told I could pick it up in two hours. When I went to pick it up, the service agent told me my car isnt ready yet because its on the lift, even though I was looking at my car in the parking lot. I asked the service agent how could my car be on a lift if Im looking at it in the parking lot. No answer. He went to the back office for a few minutes then came out and said the inspection went great and your car is ready. He swiped my credit card for $147.16. I went outside to my car and noticed the old inspection sticker was still on my car so I went back inside and informed the service agent and he shook his head and said hell have them change it. He went to the back office for five minutes, then came out and said actually my car failed inspection. I asked him how could that be? He said there was something wrong with my parking brake which was untrue. We BOTH went outside and checked the parking brake and it worked just fine. So I asked him does that mean I pass? The agent said well you need tires so I cant pass it, but I can sell you tires. At this point I felt like I was being taken advantage of and wanted to speak to a manager. The SERVICE AGENT told me that hes the manager. I asked for the district manager. He refused to provide me with any information and I had to call the corporate office just to get the district managers information. I basically had to call my credit card company and stop payment on my card because no work was ever done on my car and I was taken advantage of. Im STILL waiting to hear back from the district manager. I would recommend never going to this location. Firestone is a great company and Im sure they are going to do everything they can to make me feel whole again, but I would steer clear of this location.

I have nothing but great things to say about this facility! I have used them a few times over the last 6 months and they are my go-to place now. Everyone is extremely courteous and knowledgeable any time I call or go in, and they even arranged a tow for my disabled vehicle to get there which showed up in less than 45 minutes on a Monday morning! They have been honest and straight forward every time I have used them, and I don’t feel like I’m being sold anything ever! Thank you Firestone

Great service! Fair pricing and always looking to help you out. Thank you store manager Joe Vallianos!!!

Very friendly and helpful. Zach is personable and respectful to everyone. He provided progress updates and explanations for any delay. Also heard him offer help to others who may not know information about a specific problem.

I took my car in to get the brakes check.Turns out its free of charge. After inspection employer Matthew informed me what needed to be done.They took very good care of my car and the service couldnt have been any speedier.They even took a nail out of my tire that had been there for months. Along with doing a battery check.With the winter months coming up and kids in the car I thank Firestone for going above and beyond to ensure all is taken care of to keep my family safe on the road and making sure my car has everything done to make it through the winter safely.That you Matthew and all of Firestone staff for my highly satisfied experience!!!!!⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Drove car around the back of homedepot. Risking popping my brand new tires.

Great team. Service is top notch. My tire was losing pressure. They took me right away, diagnosed and fixed the tire all within one hour. And inexpensive too. Never an issue with their service.

They do decent work in general, but I feel they used to be better. Sometimes they leave off the air valve when filling the tires.

Great service. Helpful in accommodating other needs for auto repairs including body work if necessary.

Matt was great! I spent a long time in customer service and he is EXACTLY what any manager would be looking to have working for them. Waited roughly 20-30 minutes for an oil change, can’t complain considering the great customer service.

My check engine light came on so I stopped here to have the code read. Zach helped us and I was so impressed with his knowledge and customer service skills. Thanks Zach!

Incomplete work. 2 hours wait take forever. Allways something else breaks a few days later. Recommended new wipers and air filter that where changed a week prior

Great shop on first visit. A little pricey but very thorough and they are willing to work with you on plans to better service your vehicle both strategically and financially

Zach is extremely knowledgeable and helpful. Refreshingly honest mechanics here. Fast service.

I have been there 3 NYS inspections. Though they did suggest a couple things to do (like brakes and filter) which were unnecessary for passing the inspection (s), they never gave me problem for the inspection. I think they are honest enough 😄

I go here for all my auto problems. Fast, reliable, honest and friendly. Best place to get repairs

They were great, they took me in right away for a flat tire repair, but unfortunately they couldnt fix it, had to buy a new tire, but I have the road hazard insurance.

Big shoutout to Steve and Joe for taking in my lifted Jeep on 35s for an alignment when many other spots wouldn’t. My car was fixed very promptly and they reassured me that everything was alright all for a super reasonable price.

Very professional staff, easy to talk too and get the information you need.

Took my car in today and the place did a great job. Got all the info from them to make the right choice for my car. Had a tv to watch during your wait. Get there early as the place was busy on the day i was there.

Always pleasant and professional

Descent work, only place to touch my vehicle. Stick to corum location, medford one is not as professional. Cant change brakes right, headlamp,and not great attitude.

Great staff very friendly and knowledgeable zack helped me out I heard him with the other.customers he was great never been to a shop where someone is friendly as him and going above and beyond at the last half hour that is great service.

I took my bmw to them and they made sure that my car was good and taking care of and they werent trying to tap my pockets. Made me feel at home.

I have been going to Firestone for my car repair needs for over a dozen years. The mechanics and staff here professionals with extensive automotive knowledge and experience.

Awesome

I have used this Firestone site, Coram New York for over 30years and wouldnt hesitate to recommend it to anyone.

We trust our family cars with Firestone. Zak is very knowledgeable and provides outstanding customer service.

Pleasant experience, had appointment for alignment took about an hour not bad for Saturday morning.staff were nice..

Joseph Vallianos store manager very bad attitude he don’t know how to talk with customers I wish he fired from the Coram branch

Great service! took me right away, was quick and convenient

Very helpful and professional. Been going here three cars in. Lol.

Do not have your vehicle serviced here. Aside from the decent customer service I experienced, waiting 4 hours to have a tire changed (the wrong one**) this location fails to meet basic standards of whats expected.

For about the last year my wife and I have been taking our cars here. Initially it was just because its conveniently located near our apartment, but now its for the excellent customer service, rapid service, and honesty.The people Ive talked with on the phone or at the front desk have always been friendly and helpful. Even for major repairs Ive almost always had my car back within the day.Also, as much as I can tell, theyve been honest. For example, I had a brake caliper that seized up. Typically its procedure to replace both left and right when a caliper goes bad, but they told me only one seized up and the other was operational. By only replacing one they saved me a significant amount of money while still warning me its recommended to replace both (if one went bad its likely the other is about to as well).

Friendly staff and tons of merchandise! Great prices too!

Your better off coming to the one in selden this Firestone sucks..

Always a pleasure. Employee are real nice.

This Firestone location serviced us since when we moved from Massapequa in 2013 and the difference from location to location was huge. The Staff in this Coram location was just night & day compared to other locations that Ill reframe to mention. The Gold Card Member was always noted in my account from day # 1 so the expenses and service quality made the value of the Coram Firestone Complete Auto Care located at 264W Middle Country Road, NY 11727 Priceless.Im changing my review to 3 stars because Ive been sent so many incentives for the services I count on as we use this auto care service center like clockwork & when I had all my discounts together and needed an inspection sticker, breaks, break lights, oil changed & more they let me leave my car was on the lift & I walked a mile to get coffee & received a call after I was told theyd call me to come back because their was a huge problem with my engine & that I mysteriously had zero oil & was told I was burning black oil that was probably going to seize my cars engine. I asked okay what are you going to do then & I was handed my keys & the service manager said Ive made the decision not to work on your vehicle & will not touch it because I dont want to be held responsible if something happens to your engine now that I see you have zero oil this shocked me because I needed my inspection done & they only would put 1/12 oil in my car on top of what I was told was a serious problem & I should go to the dealership so I left went to another Firestone down the street & the manager on was shocked at what he saw & said whoever did this shouldve never allowed you to leave with no oil and he said something sounds fishy which I had felt. I feel that a mistake was made when I left & they werent sure if the mistake damaged my vehicle but after that I left with so much oil that when I went to Jiffy Lube the story / plot thickened like a novel. Turned out the old General store manager of that jiffy lube was fired for over promising and under delivering to almost all customers.Finding out he was fired & went to Firestone which was this turned into almost an unrealistic story as it was the same person I dealt with in Massapequa 5 years prior who I had a major problem with after he convinced me to pay $1600 to have my car fixed which I was going to have junked but was guaranteed that it was going to have 3 years minimum life left in my old car & the engine seized 2 weeks after the $1600 services were done & the decision I already made was changed by a supposed professional & ended up relocating to my new location I lived in & ended up at Jiffy lube before he was fired and went back to Firestone 45 again which I heard everything in detail from prior employees that they would tell people at Firestone to not even do an oil change but tell the customers they did it & this was common practice which is insane which Ive also got the same info from an employee from Massapequa that left to do sales in my business for a couple months & told me everything that they were doing that made him want to quit because he felt that he couldnt look at himself in the mirror ripping people off everyday. Little did I know my dialogue from all the years was in the Firestone database & used against me years later as an obvious malliscuous act of revenge which Jiffy Lube had 4 staff members do the work with me watching & they fixed my lights no problem but were all in shock when they saw that my oil was way over the full mark on top of what I was told was black burned oil that would probably seize my engine & cost me $9,000+ by Firestone.The engine is now purring & all the fixes were completed by professionals not at my family only place we used Firestone so I lost my Platinum discounts, mailed with my name advertising to me $50 off next service of $100 or more and other incentives.I hope this catches the attention of Firestones Corporate officers so this can be explained now that everything I was told is untrue & cost me time, money, stress, misleading diagnostics. I deserve an explanation.

They rip you off and try to sell you stuff you dont need. Bunch of Doofuses working here. Dont give Firestone your business

They only want to take advantage of you, stay away from this location.

Went downhill not what it used to be. Very dissatisfied this was my go to

Service is ok, they tend to get your car dirty, or give ur car back with a unfinished job.

Wish I could give 0 stars. Grossly incompetent. If you want to waste your time and money, bring your vehicle here.

Very rude in the Coram location. They use the customers cars like they dont care. Will never go back.

Tried to sell me the whole assembly while my car just needs one part replaced. Then tried to sell me the part five times the actual price (even showed me both on their computer). Tried to ask me the labor fee twice of what the mechanics asked 5 mins away. I just couldnt believe this.

Did not make me wait and fair on price

Took me same day for an oil change which is APPARENTLY hard to find out here

Staff was great, pricing was great and service was great.

Excellent service

Average Joe

Honest

Never been there

Expensive

Going to Firestone for 40 yrs