Terrible customer service! I ordered online for store pick up and went in to pick up my shoes. Checked the floor and found a back up option in case there was any problem with my order. They told me it wasnt ready yet and would need to come back but the shoes I had ordered were in the back. Only to find out an hour later the shoes are on back order! They lost a customer.
This is my first time working with this location. I made an online order through one of there sister store. Just for this location to cancel my order. The same day my order was cancel, I went to the store in person to find out the shoe that I order was in the store. Spoke to the employee and they gave me an lousy excuse for it to be cancel. The worst part is my return will be in a gift card! Never again and highly upset.
A great store with many options, lots of wide sizes that I need, many brands for everyone. Price always good.
Vickie the store manager helped me today. She was so helpful and showed exactly what I needed to do alot of walking in. I highly recommend this location great customer service π π
Always a place to stop by, and check the back wall for some good deals on running shoes. Picked up some nice Puma soft gels. Excellent price and they do give a Military/First responder discount. Great selection of current styles.
Not a wide variety of shoes...most the sizes and brands were out of stock...however the blonde customer service representative was excellent...great service
Great prices, plenty of choices for all ages, friendly employees
Got exactly what I was looking for plus more that I needed too! Easy in and out.
Friendly staff always willing to help, and the store is immaculate! That says a lot a week before school starts!
TERRIBLE!!!! Dont bother ordering online, you may or may not get what you ordered. Dont bother calling customer service, they may or may not have any idea what theyre doing...
Nice place got my shoes great selection
The young man who helped me today was fabulous. He knew a lot about athletic shoes for people with problematic feet. He took his time in showing me a variety of sneakers to assist me in finding shoes that were doctor recommended. The Shoe Carnival has a huge variety of athletic shoes. Though I could not find what I needed today, I have purchased great shoes there in the past! I cant praise the young man who helped me enough. He is certainly an asset to this company and knows his business about shoes! I highly recommend shopping here youll be surprised at what you can find.
Excellent customer service as usual.
Top brands, affordable prices. You can find something for everyone in your list.
Great store, my sister bought me a pair of soft colored crocs. Highly recommend
This is full with almost sneakers need more variety
I couldnt find mens 8 boots.Too bad.
Very nice with a wide selection of large sizes
Excellent staff, and good prices.
Mlm
Found just what I was looking for in the budget I was hoping to spend. Cashier was super helpful. Superb customer service. I had two different size shoes and she spotted it right away. Thanks again for checking. Saved us a trip back. Kudos!
Great staff, friendly and helpful smiling behind their masks! I bought sneakers and Id recommend shopping there!!
Its a shoe store, but unlike your average Payless (rip), its very spacious. Everything is kept very neat and they are always doing special coupon events with this Carnival Wheel. Despite being so big, its usually quiet. Although the events can get loud. That being said, if youre looking for shoes, here is a good place to consider in your search!
The staff is so friendly and helpful! Selection is good and store is always organized
Nice loved it
Clean,customer friendly& very reasonable prices.
Great pricing, good selection. I finally found a pair of shoes that fit and has enough cushioning to tame the arthritis in my heel. It was a top quality pair of Nike shoes on clearance from $70 down to $25. Way to go Shoe Carnival!
Great selection of shoes, sandals, sneakers and accessories. Very helpful staff. Great sales all the time. Join their free rewards club to earn points for big discounts! This is usually my go-to store for foot wear for myself and my family. I highly recommend shopping here!
Nice dark skin girl at register was very helpful dont know if its the right name but the receipt has Bendon on it.
I got my shoes but you know I was a little picky bought slides was an easy in and out and got delicious food π
Shoe Carnival was founded by David Russell in 1978. Their headquarters are in Indiana and they operate 419 stores throughout the US. When they first started out they promoted a circus or carnival style atmosphere in their stores but this has since been toned down. Online sales is now their fastest growing division.This particular store is located in my local mall and I came in looking to find some shoes for work. I am on my feet 12 hours a day so I need quality over quantity. Gone are the days when I could throw on any $10 sandals. Now I need arch support and padding and if possible I still like them to look cute too.Their selection includes name brand shoes for men, women, and children. Brands they carry include Sketchers and Converse. They also carry accessories like handbags. Their prices are comparable to what you would pay in other stores. I didnt see a large selection in the kind of shoe I wanted and the ones they did have were out of my size. Stores are competitive in the area I live in. There are so many places to shop. This was my first time trying Carnival and while I wouldnt say I would never come back, there are other shoe stores I prefer over this one.
I bought one pair, discounted 30%.
Good deals and selections. Need more size selections for in store stock. Overall one of the better shoe stores for name brands at lower prices.
It was actually ok here. I found what I was looking for. They have lots of selections. They were giving free gifts for kids in grade school I guess for holiday shopping. So I will definitely go back.
I been watching there website so I decided to go to the store but they didnt have variety of colors that they showed in the website so I wanted to order while in the store and they could not help me with that a little disappointed
I do not like the sneakers here. They do not look up-to-date. I did buy 2 pairs for my son but it took a lot of convincing on his part. I just do not like the shoes here. I mostly will not shop here again.
Poor selection of shoes.
Found some excellent prices, and purchased shoes for my entire family. Thanks Shoe Carnival!!!! Keep up the best deals!!!! This will attract hundreds of customers.
I went there today!
2 pairs of Nike for $100π
Great place for awesome deals on shoes. My sales clerk Carolina was very nice and courteous. She was able to special order my size shoes for me.
Never cant find the right shoes .
Clean and well stocked but no one offered to help me yet there were only 2 customers in the store
Shoe Carnival has major bargains today, Black Friday. They have doorbusters, specials and impromptu sales. Hurry to Shoe Carnival.
Busy but great sales
Very good selection. Bought 2 pairs of shoes. They had some great prices
Great selection good sales. Staff was courteous!
I had a very good experience but the line was long.the young lady working in the ladys shoe department was very helpful in helping me to fine my size.
Nice and clean!
Love their BOGO 1/2 off sale. Great prices and awesome shoe styles. Their employees are also super helpful.
Smelled like feet, but the lines moved pretty fast considering lots of kids were doing back to school shopping the day before school. Surprisingly, shoes were easy to find.
Loved the store. Found sneakers for my daughter and I....the prices were great.
Expected more. Shoes cheaply made. Same level as PayLess.
The employees are always helpful.
Great Customer Service Adrienne and Shamaise were really helpful.
IMO, website was not all that user friendly.
There are a lot of brands and for decent prices and my visit there was very enjoyable.
Lots and lots of shoes. Great area as well
Not what Im looking for ...average
Kayla is very nice and will help you out if you need anything. If you need shoes I definitely reccomend Show Carnival.
Service really is poor, came here for a pickup and one of the employees was very rude.... claimed that I should be more patient because they were very busy today so she did not have time to process the pickup I was told was ready.... Really? It doesnt matter if Im picking up an online order or shopping in store, no customer is any less important than the other. I understand its the holiday time and I have many years experience in retail so I know the struggle, but theres a way to deal with customers and maintain professionalism and this was not at all the case, so I will not be shopping at Shoe Carnival anymore.
Bih them sales was good
They currently have some great deals on sandals.
Great prices! Great selection! Great service!
Amazing service
Everything I needed they had.In and out quick !!
Good selection of popular styles at a good price
I always make a stop at shoe carnival each trip to Florida.They usually have some cute sneakers but size is always an issue.I lucked out this trip....Yaaa me !Staff are friendly and helpful and the store is usually clean.The prices arent bad its just that the deals are usually buy 1 get 1 half off and you find 1 shoe and the other they dont have the size or colour you need.
Great customer service every time I go there makes it easier to shop when you know the employees get the job done π
Great store to buy shoes, socks, sandals etc.
Great palce to get 2 pairs for the price of one
Good amount of selection. Clearance section was very organized.
WORST COSTUMER SERVICE !!
Good prices. Buy one get one free entire shop
There staff was the most horrible ever I do not recommend
Poor customer service! The store manager Susan have poor customer service skills to be a manager. I asked her a question and she replied extremely rude and unprofessional.
Great price, great selection
Very pleasant staff, clean and organized, they worked as a team to assist you.
Small selection and barley had shoes for wide. Needed work shoes and there was none in wide. I bagger mens shoes just so I got in ot
Great customer service
Lots of choices and decent pricing.
Got some great sneakers at a good price
Good prices & courteous service.
Good savings for name brand sneakers for the kids.
Good selection very good deals
The staff was very unfriendly. No customer service skills .snd a bad attitude.
Good prices. A little disorganized.
No spin wheel
Love the bogo sale friendly atmosphere
Always an excellent experiebce.
Nice shoes and good prices
Expensive !
Great store amazing variety excelent prices!
They had a nice sale.
Had the exact shoes I was looking for
Open, clean, friendly staff
Buy one get one Β½ off and they have some size 14