I purchased an ignition coil from another auto store, which looked up the proper one for my vehicle. Turned out it was not, and I found this out 6 minutes before all auto stores were closing. Extremely panicking cause I rely highly on my car for work, i called this location and Raj answered the phone. He helped me over the phone, and waited for us. He got us in there at exactly closing when other stores wouldnt. He honestly saved me. I will definitely make this my new store.
Austin was awesome helped figure out the best wiper blades for my vehicle and put them on for me as well. Very nice and told me about the warranty they offer for the blades was a really great experience. Thank you Austin!
My battery died that I still had under warranty with Advance, and I went to the Coral Springs Sample Road location to swap it out. I was assisted by a very knowledgeable and friendly Jacques Alexandre who explained what was wrong, tested a few things and swapped out the battery. He has 30 years of mechanic experience and was able to look at things a normal clerk wouldn’t. My car is running much better now thanks to him.
Great service. Fast and knowledgeable cashiers.
Customer service was nonexistent. I was ignored at first (no other customers in the store) then an older guy asked me what I needed and I told him that I had a check engine light on and wanted to possibly get a code reader. He responded by telling me that the code readers were too expensive and I should just go to the dealer. I asked him well how much are they and he said about $300 and walked away. A younger worker in there then approached me and asked me again what I needed and I told him the same thing. He said they had different ones and they range in price and do different things. I asked him why the other guy wasn’t willing to explain the same thing to me and he had no answer. I ended up buying one of the cheaper ones. The people at this place need a lot of training in how to talk to people.
Was greeted upon entering, and was politely ask if I needed help. That was so nice.
The people working there were very friendly and helpful.
Right store for anyPart you need for yourCarCustomer satisfaction.
Always a let down when I go here, simply wont go back.Tried to give them the benefit of doubt after a couple of negative experiences with no luck. Autozone is 5x cleaner, 5x more professional and actually knows where their parts are at.Tbh, if your looking at reviews wondering where to go, search AUTOZONE especially in south florida or rockauto for parts. I am very hesitant to leave a bad review but at the same time, maybe an honest review will motivate them to step their game up...
Austin was extremely helpful! Patient,friendly and very knowledgeable! Thank you!
Great selection. Helpful staff. Besides the 2 employees and the obligatory mullet enthusiast hanging out by the front door I had the store to myself. Great selection of paint and car wash products
Friendly helpful employees who help me everytime...thanks guys
Although the staff is usually never helpful, the store almost always has what I need. The place is typically a bit dirty yet relatively organized and easy to browse. It’s conveniently located. Their prices are pretty reasonable. Keep an eye out for discounts for joining their email list.
Raj is a good man..
Very helpful staff, great service!
Ive been to this location a few times now. The employees are helpful and try to help move the line quickly so no one is waiting long.
I was there around 11:30-12:00 on Sunday June 23rd .Walked in not one person that worked there in the entire store visible from any counter. 3 guest at part counter I asked how long they have been waiting they said 15 min and have not seen any employee they have just been standing there . I walked around store for 10 min looking for items still no employees to be found for help. I walked outside older man where an advanced shirt smoking . That was my experience I recommend not going to this location. I left and will not return.
Excellent fast service. They had what I needed.
Mark is very intelligent and patient! Thank you Mark and God bless you!This Advance Auto is the best! There customer service is awesome and there a great team.
Super helpful people here, no doubt. They work great as a team too from store to store if parts are not at one store, theyll find it somewhere for you to make your life easy. Theyre going to also make sure youre passing a fair price by scanning for coupons and comps to other options. Youll definitely come back here as youll depend on them to help with all your vehicle needs.
Walked in at a time the store was having a rush of customers and it was handled with the upmost customer service care. While I stood in line the employee Milky had a request to do a diagnostic test without missing a beat assured me she would be right with me and, within a reasonable time frame was back assisted me with a speedy return. She was courteous and, pleasant all while the line continued to grow. Thank you and the staff that were in yesterday for the great shopping experience.
It was great store, was pretty empty except for the employees ! The shells were well-stocked unlike Walmart and Publix 🤗
I called this store at 2pm on a Sunday.. they didnt pick up the phone.. one star
This store has the BEST employees! Maria Perez and Richard Nichols saved my niece and I from our emergency. They were helpful and helped calm us down during a very stressful time. Great service!! THANK YOU!!
One of the guy at the desk said Your not an American.
Very good, local, hometown auto parts shop, just like the ones I remember when I was growing up and could not afford to have my car repaired.Everyone who works here is super helpful and will go out of their way to help you find what you need. It is small, but very much worth a trip if you need anything for your car or have a question you need answered.
Had great experience. Staff treated me excellent. The best customer service I have had in a long time. Thank you Advance Auto. Dont forget your employees.
Google showed open 0800 on Sundays, 0845 store not open.
This is my home store and I have found this store to have the most knowledgeable employees. Any questions that I have had have always been answered and if they havent had the answer they would always find out. Brian and Mark know their stuff. I am grateful for their expertise.
I just called to ask a question. When the associate Josh picked up the phone he put me straight to hold without saying anything. I waited over 15 minutes for someone to pick up. When the associate josh answered the phone from hold he was very rude and short. I don’t how you train your employees but that was very unprofessional and unacceptable. I will not ever shop with you again.
Friendly and knowledgeable staff, great variety of options to choose when buying parts
They had all the tools we needed
We have used this location in the past and have been pleased however, our last experience was not a good one. There was very little care and very little customer service with the issue that we had regarding our vehicle. Now, months later our issue was not resolved and there has been no follow up from the manager as promised. Overall extremely unsatisfied, with the way everything was handled and the lack of communication and following up with us on their end.
Great help from a you guy in there. He saved me money! And was honest about product.
Pretty much have everything a DIY mechanic could want. Friendly, knowledgeable staff.
Like them better then Auto zone, seem to have larger selection
The guys were very nice and definitely helpful
Very helpful and knowledgable. Bought an air filter for my car and they also read the codes for my service engine soon light. I know what to look for now. Thanks!
Made order online at 2 pm. when i came to the store for pick up at 7 pm the reps didn’t know where my order was they still did not have it set to side for speedy check out after 10 minutes of waiting i asked if they had found my order. they informed me they didn’t have that piece available and will have to cancel my order. what a waste of my time. i have been ordering online from advance auto parts many times it’s always a hit or miss always an issue.
All the parts you need. Fairly helpful and informative people. Most times, friendly. Patience is necessary. Compassion for others is good. Rude, obnoxious, impatient people make this a bad experience. Dont be that person.
The .most friendliest and helpful staff i have ever encountered at an Automotive Parts Store
One of the better auto parts stores. Large selection of part. Staff is willing to help you find what you need.
Attendant was very nice and helpful, we need it to test the car battery even though it was late, he made and exception and made our day!
Great service
Workers are all over the place, I was up to be helped and was asked to wait so that they could help 2 other customers that came in after me. I only needed a simple OEM reading. He was done with me in 3 minutes. Not sure why I was pushed to the side so many times..
Very competitive pricing compare to other auto supplies stop, one can also shop online at their site and choose to pick up at store.
Employees are very helpfull and trustworthy.
Amazing experience helpful just really helpful . they love making sure youre ok
Mark is great. Every time I go he is the one I ask for very knowledgeable and helpful. Ask for Mark when you go.
Great place to shop for auto parts. Parts are reasonably priced and customer service is great.
I have really bad costumer service experience..
Ordered online and went to pick up. Its always great atmosphere with knowledgeable and friendly staff to assist you.
Worst customer service ever ...felt like I was treated poorly from the second I asked for help.. triple checking the product I was returning and looking at me like I was crazy and telling me you may have to return this product at another advance auto parts and when I asked for help to complete my project they where ignoring my questions .. Warren and Les where not good at customer service at all .. I felt terrible when I left
Good guys here, so upset I cant remember the young mans name who helped me with my battery but he had super good customer service, tall skinny young guy with a hat.. thanks again LOL
Always has all the auto care products I need at reasonable prices
Started a net project. Bought a old truck- getting my needed discounted parts from AAuto
I hope that some employees would use common sense and be willing to honor warranties without hassling the already frustrated customer.
Slow stuff... Wrong prices displayed
Your standard Advanced auto great workers n the same products youll find anywhere else.
Came in to get a code scanning performed for a CEL. It was evening (7PM) and it was raining; the clerk claimed he could not perform the scan at night. Upon seeing my discontent, he changed his story a bit to say it was due to the rain and assured me nothing was wrong with my car and that any Autozone could do it at another time. One and done.
Horrible return policy from the manager. I picked up a box of gloves which did not fit and was told no returns allowed on open box latex gloves even though none were used
People very helpful
Always have good experience shopping here.
Friendly and helpful personnelClean & well organized store
Nice staff very helpful.
Very helpful and friendly👍
Been shopping here for over 15 years, good service .
We have loyally visited here. We buy our batteries and wiper blades and are very pleased that they happily they install as well.
Large selection of well priced parts and accessories, helpful staff and quality products.
Good
They have good prices and offers
Very helpful
Customer service is good and basically have everything u need
Car broke down overheated. My daughter ordered online from her home and I was able to get antifreeze.
The service there stinks. Pep Boys is better selection.
Great customers service and assistance on demand
Very helpful
Great place, fair prices...I will be back
Warren was great. He called around to other stores to find me the part I needed.
Its okay if the dummy behind the counter can find your right part
I dont do much auto repair or service myself anymore, but when i need something fast for my cars, i go here. Never had a problem getting what i need.
The Manager by the name Warren Would not let me pay For my order due to the fact that I was black
Great customer service.
Part was in stock. Brian was very helpful
Raj gave awesome customer service.
Generic spare parts, price
Average auto parts store with a good selection.
Best auto parts store!
Wonderful staff nice guys thank you!
Good selection, friendly and helpful staff.
Polite and very helpful staff
The employees at this store are the worst Ive ever experienced at any advanced auto parts. Lazy and horrible customer service someone really needs to clean up there. I wont be returning to that store! If I was you I would avoid this store.
Do not recommend. Return service is poor.
Clean place but no staffing. Very slow .
I have an account with this company and every time I go to this store it always no one to help me like right I’m at the store and manager said he can’t help me