Lovely store, with a super friendly team, always ready to help the customer. Very good quality furniture and decoration and very beautiful. Showroom very beautiful, tidy and organized. I loved!

I had a wonderful in-store experience with the associate Carrie. She was very helpful and kind. I was able to purchase everything I was looking for, and she packaged it beautifully. Please pass along my comments, I really appreciated her help today!The associate Diana was uninterested and appeared a bit annoyed.

My sister and I decided to go here for the first time today and we had the best experience with Mary 💛 she helped us get delivery at a lower price, helped us find the items we needed and overall we were so happy! We will definitely be back. Thank you!!

Great in store experience. But since then furniture ordered and promised to be delivered by a certain date still hasnt arrived. Delays are expected during Covid times, but commitments missed by Months not days without getting a call to let us know is not ok. Disappointing.

My boyfriend and I visited this store yesterday afternoon in search for the perfect sectional. There were a few contenders but we werent convinced and didnt want to pull the trigger on a $5k without being 100% in love with it. Alejandro helped us and was soooo patient with us. He made sure to ask all the right questions and brought up the best points. He really catered to us and made sure he give us the most accurate details with regard to every couch we expressed interest in. He also made sure to give us a realistic timeframe as to when we should expect the delivery which is so important. Although we did not purchase the sectional yesterday, I felt so great leaving the store yesterday due to the fantastic customer service he provided. Our search for the perfect sofa is not over and I have a really good feeling we will be back to this store soon to finalize the purchase. Thank you Alejandro for all of your help!

The attendant Maria excellent worker helpful. Show the products we ask and promote the card.

Crate and Barrel at Shops At Merrick Park in Coral Gables is a well managed Crate and Barrel location that has many options available for quality furniture. I like their showroom and being able to see, feel, sit, and climb on the furniture before making a purchase. The staff here is very friendly and patient in making sure that you find what you are looking for. They make the purchasing and delivery process very easy here and they are well worth a visit if you need furniture.

Beautiful store, great location and an amazing team. Make sure you ask for Mary, she is beyond professional and nice.

So far I’m not having a good experience. Up to the day of the sale everything was perfect, but the delivery system from Crate and Barrel is horrible and dissatisfactory. I would not recommended if you leave in a building with HOA.

Bought two custom rugs, very nice elegant look.Their dishware sets beautiful, will be back to purchase later.

Great service. My wife and daughter bought furniture here. We even cashed out some Amex rewards here. Fast delivery, excellent products!

Terrible customer service. Curbside pick up was a nightmare. My order was missing items.

Poor service at a high price. I ordered a sofa with different material and I was told it would take 10 to 11 weeks, now after waiting 11 weeks, I have been told it will be more like 16 weeks. They are paid in full and special orders can not be canceled or refunded. Last time Create and Barrel will see my face.

12 week wait and item arrived broken, finally received 15 weeks sheet ordering

Wonderful, beautiful furniture! Love it!

Great

Worst customer service:1. No interest to fix the problems, manager must understand that C&B is a brand not a single store.2. 11 weeks delivery time for a chair.3. One playhouse was bought and there was a missing piece, unfortunately I shipped the package to other country so I cannot complain.4. A Sleeping sofa was Broken when arrived so I had to wait another 3 weeks more for a replacement.Definitely I will return the credit card and No interest to buy again here.

Nice selection. Some items are a bit pricey.

Amazing products. Very well made furniture and kitchenware.

Ordered on May 26 a halo table and four chairs by phone at the store and the manager said that our sales person would email or contact us by phone to schedule delivery in which we never heard from them, so after a week in something I contacted the store, I was told by the store to contact customer service at their one 800 number. When I called customer service one 800 number they said because it’s a store purchase I needed to be helped by the store. When I contacted the store again I was told they would call me to schedule the delivery and nothing happened. Call the one 800 number again and then they said OK they would take care of it and schedule it but they are waiting for the chairs in which they are on backorder and nobody ever told me that when we bought on May 26. So we waited about a week or so because they said the chair should be in shortly which now we are in April 20, I called back and they said that the chairs delivery date was moved back and they wouldn’t be here till June something . Waited a couple more weeks called them back in June and they said July would be the new delivery date for the chairs! So we canceled the chairs we got the table, the first table came in damaged, it took another week to get a replacement, then I look on the website and it says that the chairs aren’t available till August . Well I got to say nobody knows what they’re doing here and their stuff gets damaged or doesn’t show at all, don’t think I’ll be buying from this company again .

I purchased the kitchenAid Processor and they failed to notify me that if I use it I can’t EXCHANGE or RETURN. The processor didn’t work like it was promised to and I am very un happy with my purchase. Awful customer service

Awesome store, one of my favorites. 👍

Terrible experience! I went to the store to pick up the order and three items out of eight were damaged. I’ve received an awful customer experience. No one apologized. I came home and realized that they forgot to give one item that i’ve Ordered. I spent almost one hour trying to get it shipped and today when I received it it appeared to be damaged as well. I called back, spent another hour and didn’t receive any help. I am shocked seeing how careless and rude are people in this store.

Probably the worst customer service of any store, every single employee is extremely rude.

5 stars for the store, 1 star for the delivery company they outsource to, 3 stars overall

The person who helped us was very helpful!

Clean, friendly, well stocked

Great theater / friendly staff Try first showing on a Sunday morning.....

Great customer service thank you!

Nice selection and quality.

The bend backwards to serve excellent service.

Buy online, if you must.

C&B is always a nice store to visit.

Love this store ! everything for your house and to decorate it !

Can’t say much of the service but they had a unique selection of home furnishings at a reasonable price.

Terrible customer service. the managers treat their associates like trash. very unprofessional.

Little slow. My online order never show uo

Expensive and country if youre into country food

Just ordered our bed!

My favorite decor store!!

Unique and super afordable !

Bad service. They dont care for customer service! Stay away

The best best best.....!!!

My favorite

Love it

Bad customer service

Everything is beautiful

Excellent attention! At least better than Pottery Barn ... 😁

Very good quality and offer

What they sell is beauty, quality and great service

Orders are very slow take several weeks, an order did not arrive, although the store is beautiful and the furniture and accessories too, it is better to take it to the moment

Good shopping day

Spectacular

😃