Some workers have attitude and my issue didnt even get resolved after they took my laptop in for a week to repair it. I had just bought it from them and within a week it was showing weird signs (not charging properly, screen randomly blacking out, etc.. stuff you dont wanna see). It was fine at first when I got it back but within weeks it started again. At one point the screen blacked out and a neon pink line appeared across part of the screen.I ignored it, and then weeks later accidentally cracked my screen. I went to Computer Village assuming automatically that theyd be cheaper than Apple and I knew this wouldnt be under warranty. They told me itd be ~$650 --- over half the cost of a brand new one! The employee said well we gotta pay our workers and stuff, which I understood, and he actually suggested that I reach out to Apple to see how much theyd be but that he wouldnt risk waiting who knows, even months for them to repair and return my Mac. Apple quoted me $428 over the phone, but school was just starting and I was debating just giving it to CV since being without my computer for that long during the first weeks wouldnt be worth the $222 difference. THANK GOD I DIDNT. Maybe I got super lucky, but when I went to Apple, the employee helping me said shed enter it into the system as covered by warranty, though she was sure to tell me that it was a longshot. Somehow, when I went to pick up my laptop 6 days later, they didnt charge me a penny!! Even though it was completely my fault!Lesson: see if Apple is cheaper first!

I had a small problem with a gentleman working here but the manger was quick to fix the issue and talk to me about what happened and I was grateful and thankful for that!

I spoke with a repairman at length 2 days ago and explained that I need my Mac Pro 2019 looked at. After 2 hours online with Apple they thought it was a hardware problem. This morning I brought my computer to Computer Village. They argued with me that no one would have given me the information that I received but eventually said that he was a new guy and gave me wrong info. After agreeing to leave the computer for 2 weeks they changed their mind and said they didn’t want to repair my computer. I’ve been a customer there for many years but not anymore!!! Beware of the information they give you……

I had major computer issues. I had a bad experience with a tech at the Apple genius store. Not only did they not service my unit but said I had used some cheap after market parts. Totally nuts and made zero sense. The man bun should have been a warning. A year later during the pandemic my keyboard recall warrantee was about to expire. Apple was closed to it sent me to computer village which had been around for 45 years or more. I went in and they followed masking and social distancing. Jose at the service center was great. He said not to worry that I would likely have zero issues with a free service but was concerned I didnt have a recent backup. He sent me off to make one and said just come in when its dont, no appoint necessary. Since this was just a keyboard service I thought he was just being overly cautious. I came back in the following Monday afternoon. I was told 3 weeks but 3 days later my laptop was ready. I was notified by phone and email! Nice. I came back for pickup and was told the keyboard, battery AND LOGIC board were replaced! That means I had a new drive. Good thing Jose made me get that recent backup! The experience was painless! It was 5min to stop my laptop off (no line) and 1 min to pick it up. Kudos to Computer Village for getting it right!!

I have never been treated so poorly. The gentleman (to the immediate right when you walk in) spoke very disrespectfully to me . He wanted to charge me a $150 fee, yet my MacBook was under warranty. He then proceeded to ask me if there was a reason I didnt want to pay the $150. Yes, there is a reason. Its under warranty and wont power on. Why would I pay anything for a repair on a laptop thats under warranty? This individual does not need to work with the public. Shameful.Update: I went directly to Apple after leaving this store. They shipped my laptop in for repair. I received it back today, $0 charge, they replaced several pieces, and its repaired!

Could not have had a more amazing experience at Computer Village. Am traveling and dropped my Apple laptop - I thought I would be without a computer and unable to work for a week or more but the team at Computer Village was AMAZING. Rushed the work and helped me get all set up with what I needed. Were professional and helpful explaining things throughout. Pedro Silva went above and beyond to help. HIGHLY RECOMMEND

Santiago and the technicians turned an impossible situation (wet old laptop) into a possible one (transferred all to new laptop) with a great turn around time and superb professionalism by all. Reasonable prices as well. I felt cared about and things were explained to me in terms I could understand. THANK YOU and I will HIGHLY recommend you all!!!!!

This place saved my life (and bank account). My computer broke as Im studying or the Bar exam and when. Literally only one key fell off, but when I took it to Apple they told me it would cost HUNDREDS (HUNDREEEEDS) of dollars to fix it. I am a broke recent law school grad, I dont have hundreds of dollars to fix one key on my keyboard. I left the store in tears, and they offered NO options.WELLLLL later that day I took my computer to Computer Village because theres no way I could study and take the Bar without a working computer. They were so kind, attentive, and really tried to do the best they could to fix my problem. They told me they would try to get Apple to fix the computer under warranty (even though I was out of warranty) because there had been a recall on the keyboard. Went to pick my computer up today.... AND IT WAS FIXED FOR FREE. They are so honest and truly care about their customers, unlike the Genius Bar at Apple who damn well knew that there had been a recall on the keyboard but refused to let me know that, in the hopes of making upwards of $500 over ONE MISSING KEY.Long story short, the people who work at Computer Village are knowledgable, intelligent, and HONEST. I will never go anywhere else for computer issues.

Fantastic service, great people and low prices.

Such a good experience here! Santiago was so helpful!! He fixed my mac super quick and was so nice the entire time! Definitely recommend visiting.

They deserve a sixth star ⭐️ on this review!Briefly, my iMac woke up stocked on an Apple logo and loading bar, with no hopes for repairs or warranties from Apple.After a long three days with Apple tec support, were they take you at their own pace with low-to-none progress, they gave up on me and off to finding a local repair shop. Looked up for best rated services for Mac computers near me and Computer Village came to be on my path!Will definitely recommend Computer Village to anyone expecting the best service and the best hopes to get your data retrieved entirely from a crashed HD! Reasonable pricing and fast turnaround!Friendly service, comprehensive pricing that will let you sleep well at night!All the help you can expect from Computer Village, when Apple did not solved your problem!Thank you Computer Village for all the help! 🙏

The place to take you Mac product, very helpful!

Always helpful and convenient. My go to Authorized Apple Computer service center.

I brought my laptop in as this was listed as an Apple authorized service provider, they immediately told me the repair would cost $650 as this was not covered by the warranty. I instead mailed my laptop over to Apple and less than 10 hours later they advised they would be repairing my laptop and it would be completely covered under the warranty. Do not let this place scam you.

This is an amazing place its not a computer store anymore rather its an upscale plant shop that does custom installations for its clients. The Andromeda district

Exceptional service ! They saved me time and money when switching from an old laptop to a new one. So grateful for their help ! Highly recommend computer village inc .

The employees were so nice and helped me solve my issues with my MACBOOK and Reset my iPhone. I highly recommend computer village over the Apple store.

My computer got frozen and i couldnt figure out how to fix myself, i went to this place Apple Specialist and Rene helped me in a few minutes, he was so professional and fixed my computer like magic boom! it was working!!thank you so much, i will recommended this place because employees from the store come to you more faster than apple stores, they are friendly and have good prices

Terrible customer service, representative was extremely rude when we were attempting to explain the issue going on with our product. Apple shouldn’t recommend its customers to come here.

Fast and excellent service. Better than any Apple office.

Getting attentive customer service with technical skill is a vanishing art, but thankfully still available at Computer Village. Pedro turned my dog slow MacBook Pro Mid 2012 into a race horse with an SSD drive, saved my data, and took the time to explain everything. (They dont have time for that at the Apple store). Got a new computer basically, at a fraction of new MacBook cost.

Excellent experience. The entire staff was very professional and knowledgeable.Very similar to the apple store experience minus the big crowd.

Went the light the Apple repair app to replace MacBook Pro battery. Waited three days for this appointment. Drove 30 mins to get there. Told when I arrive they don’t service MacBook Pros newer than 2015. They had no problem wasting my time in accepting the appointment though and demonstrated zero interest in fixing the underlying product that Apple is sending them customers for repairs they can’t make.

Terrible store. I sent my MacBook out for a repairment only for it to be sent back with the problem still there. The people claimed they checked my macbook and said my problem was fixed and yet it was still there. Terrible customer service. Don’t bring your electronics here because your issue will still carry on.

I am very happy with them! They were very honest with my 2016 MacBook Pro! I just had to trust them. I came out winning. Theyre very pleasing and have great customer service!

Get a second opinion before doing any repairs at computer village or just completely avoid them if you can. I took my 2017 macbook pro in for a faulty battery. The tech told me they had to replace my top case, keyboard and battery. They wanted to charge me over $500 for the work. I wisely took my computer back, sent it to apple and got the battery replaced for $234. The whole process took 5 days from the time I shipped it to the time it came back. This place overcharges for service. Theyre very dishonest.

Fantastic service and reasonable prices. I highly recommend Computer Village for those seeking repairs for their Apple devices. They do terrific work, are efficient, and communicate clearly regarding the nature of the problem, how long it will take to get fixed, and what the cost would be. The staff member from Toronto was especially good.

I first came to this spot 2-3 years ago when my computer was super slow and needed a new hard drive. After I brought it to them they got installed transfer my old data back into my new my computer ran like a charm. I recently went back this week for another computer, for a new hard drive and new ram ... spoke to Mike and the tall guy with black hair I forgot his name, very helpful and knowledgeable. Even gave me a few tips on some new programs. Happy with the results.

Love them! Thank you :)

Apple Support Call Center totally could not help me over the phone and they sent me over to Computer Village where the very sweet Pedro assisted me. What Apple could not do in a span of 5 days with 2 hour calls each day, Pedro did it in 10 minutes. Thank YOU PEDRO!!!

Recommending this place. They fixed my Mac quickly. Professional service and staff.

Fantastic service, great people, fast work and great prices. From now on, my go-to service shop! Had to recover some data from my Macbook Pro (2017, notoriously difficult and time consuming) and these guys took less than 4 days to do it. When I had trouble starting my computer back from their back-up, they solved the issue in a second. Very recommended, and dare to say better than the apple store.

I have no idea why #Apple collaborate with these arrogant service people. By default, they are programmed to not solve your problem, doesn’t listen what customer needs. Computer villages in other locations may be good but this place at Coral Gables FL was a total frustration

Great service and team !! Finished the job super quick, while keeping me informed and up to date. Highly recommended for the 33133 area

Bad customer service.Overheard the front desk tell a customer that they didnt care if it was a dive got them.

Made an appointment and brought my laptop in to get checked out. The technician didnt run a single diagnostic or even look it over and said the repair would cost $750.

Very impressed with the service at Computer Village. They stayed in contact with me, completed the job as quickly as the could, and was able to save everything from my hard drive (which had crashed). What I like the most was the contact - calling when they said they would and telling me how long the process should take! Communication was great! Thank you guys for your diligence.

Amazing!! i can not believe how awesome these people are. my laptop was having major issues on thursday night. i was able to make an appointment for the next day. the guy knew exactly what was wrong with it and how to fix it. i was told it would be 1-2 weeks to fix which is totally understandable given the COVID circumstances. I dropped it off Friday afternoon. I get a call Monday afternoon that it was ready! and this was over 4th of july weekend. my laptop is basically brand new and i’m so happy i found these guys

I feel ripped off! My Apple MAC was having problems so I googled Apple Stores by my house in order to get my Mac repaired. This Village store popped up near me so I made an appointment. When I arrived I knew right away that it was not an Apple store. When I walked in there was maybe 1 other customer there. The person at the front has zero customer service skills. I explained what was wrong with the computer and he wrote it all down and told me that I needed to pay 79 dollars for the diagnostic. I asked him if I took the lap top to a real Apple store would they charge me for a diagnostic and he said that he didn’t know. YEA RIGHT! Since time was of the essence I reluctantly left the laptop with this guy who seemed to just want me to drop off the laptop and leave. Every question that I asked him seemed to be bothering him. I left the store with a bad feeling.Well 2 days later I got a call from them. When I spoke to the tech he told me that the repair was gonna cost me 700 dollars and asked if I wanted him to repair it. I asked him if in his expert opinion he thought it would be a good deal to repair it or just buy another. He actually did tell me that buying a new one was probably a better option, which I appreciated. I then asked him not to fix it. Then he asked me if I wanted to back up my pictures and told me that it would cost me 170 dollars to do that. I told him that price was ridiculous and he actually agreed with me. He then Compared it to a car mechanic saying that since he doesn’t know about cars he has to pay whatever they say. Once they have you on the hook for the 75 dollars then u are at their mercy. My biggest problem is that I googled Apple Stores near me and this rip off store came up. After the fact I called Apple and asked them if they charge for a diagnostic and they told me that they normally do not. Do yourselves a favor and STAY AWAY from this store!

Great experience! They were super responsive and super fast. Will definitely go back next time I need service.

It was amazing. Very helpful. Going back in 2.weeks to get my laptop repair

I visited Cimputer Village yesterday after receiving a text message stating I could bring in my phone for service any time before 5pm. When we walked up to the counter we were with out hesitation dismissed by Mike (No last name) because according to him, he did NOT have to give me his last name. Didn’t bother to say ”Hello, how may I help” or anything. Just, “Do you have an appointment?” The minute I tried to explain that I wasn’t given a specific time from one of his co-workers. He just said “I can’t help you if you don’t have an appointment”. He didn’t want to hear what I had to say. Then he proceeded to stand up and raise his voice to me and my 15 year old niece in an intimidating manner because we did not do as he said and leave. There was zero customer service on his behalf.He was dismissive, condinscending and disrespectful. When we asked for his help accessing the phone. Once again he lashed out at us and said, “I don’t know what to tell you, if you don’t know how to do it than I can’t help you. The manner in which we were treated wasunacceptable in my opinion and both my niece and I felt uncomfortable after the confrontation with him. My niece was so nervous and shaken up she was scared to asked for assistance from him again. Instead we seeked help from another employee named Jose. Jose on the other hand was a complete gentleman and very helpful. I personally will not be returning to Computer Village or reffering any friends or family due to our experience of poor customer service and poor treatment.

I been here today with an appointment, had to wait for about 15 minutes because it looked like having an appointment didnt matter. So I brought my laptop in to be repaired, the guy told me it would be 699 just to replace the screen on my retina macbook 13 inch. Surprised, because you can literally buy the whole laptop again for less money, I asked the fellow to write the price down on a piece of paper and he refused to do so >:( Talk about shady!How am I supposed to trust them and give them my laptop if they refuse to write the price down on what is being agreed upon. Thats like me turning my laptop in and they could change their minds at any time about the price or find more problems, and try to make me pay $1000 or more just to get the screen replaced and hold my laptop for ransom. He told me 699 was the price of replacing all screens for all laptops, I knew he HAD to be lying or the store is overpriced because laptop screens vary in prices.

Unlike the Apple Store you can get some real attention here when youre looking for a computer. You can play with the machines and ask questions all you like. A much better place to get a computer with a very knowledgeable staff that has been dealing with Apples for a long time. The prices on everything is identical to those at the Apple Store and they honor all Apple warranties. If you need anything related to an Apple computer this place is a no brainer.

Really convenient computer store. I went into get my MacBook Air fixed, they were the only ones available because the other Apple stores are so busy. The gentleman who works with me was very nice and professional. They also sell Apple products and have a very organized store.

I had accidental liquid damage to my MacBook Pro, I made an appointment for this past Friday to take it in for repair, the employees there were very nice and quick! I received a call Monday morning that it was ready for pick up! Thank you Computer Village!

I went in rather hopeless that anything could be done for my computer. But the staff worked together to help answer my questions and then went above and beyond to figure out the best way to take care of my issue. Im so thankful for their willingness to go the extra mile to deliver fantastic service!

Pablo (Peter) Silva and the superb staff at Computer Village have been taking care of me and my Mac for about five years and I cannot say enough good things about them. Peter is a skilled computer genius who is the only person I entrust my Mac too. From slow speed to data recovery, he can do it all. Repair prices are fair and honest, service is quick and everyone there goes above and beyond to troubleshoot and keep my Mac running soundly. If I need anything from ear buds to a battery to a new Mac, Ill skip my local Apple Store and head to Computer Village because I value their advice and also because I need this local business to survive and prosper! They are simply the best!

I was very impressed with the service at Computer Village. I had them upgrade my macbook pro, Pedro completed the job quickly and veryreasonably priced. Thank you!

Please train your reps how to talk over the phone - very unpleasant experience this morning.

Computer Village is the only place I will go for Apple products. They are very professional and knowledgeable. In addition, the store is newly remodeled, organized and clean. I purchased my first Apple Powerbook/laptop at Computer Village in 1994. Recently, I purchased my daughters MacBook Air for school, air pods and accessories. Whenever I need anything for myself and my family I will only go to Computer Village. You will receive personal attention regarding any issue or purchase when you go to the best!

This may be an update. I have been a Computer Village fan for well over a decade, ever since I first discovered them when a helpful Apple genius suggested I go there because my broken Mac was out of warranty. Needless to say, I never went back to the Apple Store. Pedro is a techno wiz, and he can always be counted on to help, no matter what the problem. The whole team is excellent, so I make it a point to buy anything I need from Apple there. Macs are great, but no matter how terrific, problems can always occur, and Computer Village has saved me many more times than once! Even though I have an Apple Store closer by, and now a new Mac repair shop too, I bypass these and head straight to Computer Village!

Great great service. Straight fwd and professional!

Forget crowded Apple stores. Walk into Computer Village for great service and quick personal attention. Very clean and organized store. They have been the true Mac specialists of Miami since basically macs started coming out. There prices are also more competitive than the Apple store. Quicker attention, more knowledgeable and better price, what more can you ask for.

I would not recommend this place based on my initial impressions on the phone. I called and asked how much they would charge to replace a Macbook Pro battery. They said $400 without asking for the serial number, and it would take 5 days to fix. To me the price and service duration was excessive. I found another place that charges significantly less where I dont have to leave my laptop, and theyll change the battery in a couple of minutes when it arrives.

Just took my phone in to this place to get my screen changed since mine broke today, went in with no appointment or anything, they were super helpful and an even better turn around time, the price was exactly the same as in the apple store with the exception here i didnt need to make a line or appointment and had my phone fixed in under an hour. Big thanks to Computer village for the service.

Great services and friendly employees . Tech Pedro Silva as professional hands down the best he has a great knowledge about all that is Mac. Also in services the best I work in Diario Las Américas in Brickell I Explained to Pedro that we need the computer ASP and always seem to amaze me on how fast and efficient he is . Thanks again Pedro !! Your the best !

The attention and the service were GREAT. Pedro, at Computer Village recovered the computer entirely. I was hopeless with my MacBook Air when I went there. I had spilled coffee on the keyboard. Computer Village not only backed up the hard drive but also cleaned the whole laptop. Now it works perfectly. I’m truly grateful for their service.

Great service!

Got an estimate of $890 to repair a monitor since they told me the display was bad. I declined. I changed the cable that attached to the computer and now the monitor is fine. They kept the $65 to diagnose the problem. Do not ever go there.

This place is amazingly helpful. Solved a problem I had been trying to fix for years on my old Mac!! Thanks computer village!

Love this place. Excellent customer service and highly knowledgeable staff! I highly recommend Computer Village.

My son and I went today to have his MacBook Pro repaired. We were greeted and helped immediately. We are so happy we went there for help. We will definetly go back again for all of our Apple needs and we will recommend them to our friends and family.

Being there couples of times they did not resolve anything. Not even try to help. I wont see the reason to going back instead of going to a real apple store.

After calling every Apple store in Miami Dade County this place had the replacement battery for the iPhone 6 Plus. They installed it in less than 30 minutes. Excellent service would highly recommend.

I went in there recently to have my 5 year old Macbook Pro looked at because it has started to operate very slowly. I thought they would add memory, at a cost of around $400. But the gentleman there told me that would be an unnecessary upgrade and have little to no impact on my computer performance. He suggested replacing the hard drive and even suggested which one I purchase on Amazon. I purchased it and they installed it for me for a reasonable cost. The service was done quickly and competently, I feel like I bought a whole new computer! Thanks to Computer Village!

Like apple stuff but much better

The guys here are extremely nice, honest, and helpful. I would go here 100x over the Apple stores nearby. Thanks for fixing my computer!

I told them what the problem was with my Macbook and once I was finished explaining they just said it would be $65 just to inspect and would take 4 days. I refused and left immediately and went to get it done at apple in less than 24 hours.

My Macbook Pro had a hardware failure on Monday morning. After speaking to Apple they informed me that the fastest way to get it fixed was to use one of their certified repair centers. So I took it to Computer Village on US1 on Monday afternoon, and had it back in my hands on Thursday morning. 3 days, vs sending it to Apple for 5 to 7 business days. Pedro was very professional and patient with my needs. Since I have an upgraded MBP, he had to fix it without a hard drive, and with non-Apple memory. An inconvenience for them. Thanks Computer Village!

Took my 5yr old iMac in because of crashing. Several other places told me that it should be replaced, but Pablo and his team did thorough diagnostic. They found the problem and explained in detail lamens terms what the issue was and that the computer would be fine if repaired. The repair time was quick and not expense. Theres a reason they have been in business all these years.

Super aggressive guy at frontdesk, bad customer service

Very knowledgeable excellent service, if you want to best use them👏

Very verry helpful

BEWARE !!!!! I had a 2011 IMAC serviced with these people due to a fan issue and replacement and 2 months later I went to another Mac Servicing Company to fix my cracked screen and they had warned me that my hard drive was completey loose within my IMAC and its not the orignal piece that came with my computer. THEY STOLE MY HARD DRIVE TRANSFERRED THE INFORMATION AND GAVE ME A NON APPLE HARD DRIVE

I purchased a computer here and had an old one looked at which was fixed so I could get that old information off of that computer and put onto the new one. Very helpful and great service!

I took my macbook here to get cleaned after spilling a beer on it. They claimed to have cleaned it but I didnt feel comfortable b/c the service man didnt really go into detail and just told me that I needed to spend $800 to repair the laptop. I took it to another repair shop and they found the keyboard to be full of liquid & humidity still and it was beyond repair by that point. Had they actually done the job correctly when I handed them my macbook, there would have been a good possibility of saving my laptop. I ended up buying a new macbook and was out the money I gave this company to clean my laptop. Not a trustworthy service and I suggest you just take your equipment to a Mac store. While it may be a bit more expensive, you definitely get what you pay for.

I was happy to find this store. Great service and support.

This store was recommended to me by an Apple employee to help me out upgrading my MacBook Pro, very bad recommendation. The guys are very arrogant, told me right away that without the Serial number nothing they can do and even if they have it then it would take days to order the parts and put them in ?!? I asked what I need so I could look for them and again, nothing they can do, not even trying.Went back to the Apple Store and the guy was so kind asking the technician what I would need which I then found right away (without serial number) in a TigerDirect store, 16 GB RAM and SSD hard drive. Putting it in what takes Computer Village apparently so long took me (not knowing what Im doing) 10 minutes learned from a Youtube video and DONE !My feeling the have some dumb rich clients and charge them enough so that they dont need to care about customer service anymore. I have great shopping experiences in Miami but this was the only bad one I had in many many years.

Love this place! Best Apple specialist store in town!

Honest, good place for Apple repairs and service.

Poor customer service

Really good job, very nice staff 👌👌👌

Amazing service for Apple Users, hands down!!

These guys really know their stuff and there are no lines!

Great service!, professional staff and clean store

Good knowledge, fast work, kind staff!

Great customer service!

Great place.

Buyer beware

Pedro and Santiago were very kind and they solved a problem for me on my Mac preventing me from buying another computer, they are very professional and know their work, thank you, I recommend them.

Very attentive but they do not solve anything if the repair seems very complex. I suggested what the problem was, and they did not deign to open the machine to check, and at least remove the dust that had accumulated inside. Which I did alone at home, with the help of YouTube videos as well as the rest of the repair. That is if the $ 65.00 they collected is not taken away by anyone. They ask to clone an SSD = $ 165.00, and it was free for me thanks to YouTube. An entire week was in this workshop without any results. I in the middle of the morning revived my IMAC.Very attentive but they do not solve anything if the repair seems very complex. I suggested what the problem was, and they didnt dare open the machine to check, and at least remove the dust that had accumulated inside. Which I did alone at home, with the help of YouTube videos as well as the rest of the repair. The $ 65.00 they collected is not taken away by anyone. They ask to clone an SSD = $ 165.00, and it was free for me thanks to YouTube. An entire week was in this workshop without any results. I in the middle of the morning revived my IMAC.

The maximum! They solved my problem, I gave up the Mac and with it the info. Not only did they recover the information but they fixed the laptop. They are attentive and very clear in their explanations. I definitely recommend them

MacPro battery change on the spot, good deal. Recommended technical service for Mac

In Miami they give good service

The place nothing to do with that photo