I very rarely provide reviews. Anel proved to be the exception. Back in early July 2021, I ordered a pair of the ALK-008 shoes online. After about 2 weeks I wrote an email to Anel inquiring about the receipt timelines of my purchase while following up with a questioning phone call. Surprisingly I was called back within an hour with an understandable explanation of the delay in shipment from the supplier located in Italy. I continued this follow-up activity for the next 3 weeks and was always provided accurate information in a very timely matter. After the 4th week, the Anel representative called me back, unsolicited, and offered me a 10% discount which hit my credit card account that day. A week after that he called me again, explaining that the shoe supplies were being delayed by US Customs and that Anel will be providing me a full refund as well as still sending the shoes when they do arrive. The shoes arrived yesterday and I couldn’t be more pleased with the quality and comfort. I’m still taken back at the level of service and customer commitment this company has; not to mention the quality of their product. Understand, I never requested a discount nor a refund – not to mention the shoes at no charge.I was humbled by this experience, so much so, I promptly ordered another pair of shoes as a committed customer to a business that showed good faith. More businesses should act like this.

The service as well as the quality were above my expectations! I highly recommend Anel Racer Collection!!

Absolutely love their shoes and belts. High quality and unique styles.

I had been looking at Anel Racer shoes for a couple of years. I always hesitated because I was concerned about fit. My feet have a few problems. The are very wide and I wear prescription orthopedic inserts. So, as nice as the Anel Racers look I just wasn’t sure I would be able to wear them. Finally my fiancé decided I should try them and bought me my first pair for my birthday. I was shocked at how well they fit and how they could accommodate my feet. There is a good bit of adjustment in the width just in how you work the laces. I wear them every chance I get and they have been great. I ordered a second pair just a few weeks after receiving my first pair. They are very well made and a bit more substantial than I expected. I am a very happy customer.I have since ordered a second pair of shoes and they do not fit. I have been a month trying to exchange them. Anel will not return emails or phone calls. At first they said they would send me a return label, but that has not happened. I have given them a month. They also told me to expect inconsistency’s in a hand made produce. I have several pairs of handmade shoes from other manufacturers and they all fit. My handmade suits fit as well. I feel like I have given them every opportunity to make this right and they seem to have no interest. I am extremely unhappy with them and will be filing a complaint through my credit card. I would not recommend doing business with these people.

I received an unsolicited delivery of a pair of shoes in the mail. I have never heard of the maker/company. There is also a letter attached to the delivery stating that therell be a 20% discount applied to the next purchase? I then logged into a chat line thats apparently answered but no responses on the chat after posing the question about this mysterious delivery!! very weird and smacks of a con. Awaiting feedback re. this free pair of shoes.

Got a pair of shoes from here for Christmas. Great craftsmanship and materials. very comfortable and best of all unique looking.

Great service, prompt response to email and update on when shoes are shipped.

Really bad quality and bad costumers service and bad experience, I wear the shose I paid 3 times and broken and I paid other one 1 month broken again, all they did blocked me cause they don’t want me to righting review, really bad peoples

RipoffOrdered shoes that were returned to the Coral Gables store...Ive called several times to have them shipped to my Massachusetts address...each time Im told we will call you back and no one does...Horrible customer service and I havent received a refund.