I flew down to Miami to purchase a vehicle from this dealership and have nothing but great things to say about the experience. Excellent communication and service throughout the buying process. 10/10 would recommend. Giuseppe is the best 👍🏽

This place was amazing.. Joel was my service advisor he was helping me and training someone at the same time.. He was so professional and made my process as smooth as possible.. this was by far the best experience I’ve had at any dealership in my life.. I will never go anywhere else😂😂.. I definitely recommend costumer service was GREAT!!!! Oh and the lady at the front desk was so nice.. I just loved everything about The Collection❤️❤️

Erick Flores is very professional... Not only professional but most importantly consistently professional. You know what to expect from Erick and he is every time!! Thank you collections for making my experiences great. Thank you Camille for being a great leader

I had the great fortune of having Giuseppe Todisco’s guidance in the process. The whole transaction was professionally handled by Giuseppe. It would have been much harder had I had to work with someone else.What can I tell you, I am ecstatic with my Tesla Model 3. I have an all electric car, with all wheel drive and it is beautiful, a work of art, functional and engineered to the highest quality levels. I am holding on to my Tesla forever. Thank you my friend, Giuseppe Todisco.

Hi!! Awesome customer service! Thank you Giuseppe Todisco for all you support and professionalism. Your attention to my needs beyond expected. Thank you indeed.

Leo is Amazing! I started the search process with an inquiry on Friday September 3 and on Saturday September 4, i was driving out of The COLLECTION with my vehicle. Leos patience and overall attention was the driving force behind all of this. The process was smooth and the service was impeccable. Hats off to you Leo, we need more of you in this world! Thank you for your guidance and patience and i have already referred you to several people that i work with... You are a real MVP!Nisha

I came in today to buy some parts and i had the pleasure of dealing with Jennifer in service .Amazing customer service definitely recommendSeeing her when you go there

Exceptional customer service. Shopping for a car here feels more like an event than going to a dealership. They are hardworking and honest about getting you exactly what you want at a reasonable price. Will definitely only be going to the collection whenever looking for a new car.

Thomas was very professional at all times and made sure the process was smooth and fast.By far the best car buying experience I have had since I have been buying cars.Thank you so much for your professionalism Thomas.

Excellent service as usual. The team at The Collection in Coral Gables provided timely and efficient service on my Jaguar. They also identified an issue with the wheel bearings that was driving me crazy and replaced them at no charge. Shout out to Erick Flores...if you own a JAG, this is your man!

The service went smoothly. I just wasn’t happy I wasn’t given a loaner. I was told loaners we’re only given to those who have purchased the car from the collection, which my lease is from the collection; I guess he assumed I didn’t purchase from them, but he gave me run around and told me I was one of first appointments so it would be done quickly. I spent 2 hours waiting for my car. Next time I will insist on the loaner or I won’t do my service there.

Very nice staff. And excellent service.The only dark point is that when you buy an expensive car. They don’t have any spare pieces and have order therm in EnglandBut over all I recommande the Collection

I had the most Awesome customer service experience To Date.......Stephen ask for him he is the Aston Martin Legend super kind Man the Best

Took my Maserati in for annual service. Also wanted my windshield wipers replaced, and my keyless entry fixed.Joel was great he’s very informative, honest, and professional. He kept me informed throughout the process.I was hoping to get back my car the same day, but unfortunately my car had to stay there 5 more days to replace the door handle to fix the keyless entry. The Collection does not provide loaner vehicles for its customers unless you have purchased your car from there (I bought my car in California). This was very inconvenient, but they provided me a Lyft to get to work the next day. I had to pay for the Lyfts the rest of the days I had to go to work until i picked up my car. I understand loaner vehicles must be in short supply these days.When I picked up my car, they bill was as discussed earlier. My car drove excellently, and my keyless entry was working again.The Collection also has a great system where you can txt your service manager on your phone. They also txt you a link about any additional service your car may need.For annual service, new spark plugs, door handle exchange, A/C refresh, new windshield wipers, and two new tires, my total bill came out to $2800. Is this a lot compared to other maserati places in the area?

Was a tow truck experience.... Towed to The Collection..... Erick contacted me the next morning. He was great. The ability to text and get updates was so refreshing and easy to navigate. They were so quick, also updated my electronics and did my sscheduled service that was due all before I picked up. The pickup was so easy. I texted as requested that k was on my way and the car was waiting when I arrived. So easy. Will definitely come back !!! And Erick Flores is a great advisor.

Thomas Dipietro at The Collection used cars in LeJeune helped me with my car lease end. He listened to my needs; he is trustworthy and committed to customer satisfaction.

First time Audi owner and Juan Corniel was amazing throughout the whole process!

I took an appointment for an oil change on a Porsche car 4 weeks in advance requesting an estimate that I have never received. I called back more than 10 times on different days of the week to get that estimate and I was always transferred to a voicemail and never called back.

I truly enjoyed my car buying experience here. Rafael was a no pressure sales person, who was incredibly courteous and professional. Honestly the best car buying experience to date. I would absolutely be a returning customer.

If I could give The Collection team 10 stars, I would... First, let me just say that I cannot stand car shopping, its exhausting and most of the time you feel like youre not getting the full story.. That was definitely not the case with Andrew (Audi Certified Sales Rep) as well as the great finance representative, Gio. The process was incredibly transparent, direct, and efficient. Definitely recommend the team to anyone looking to buy a great luxury car with ease.

It was very profesional and the attention was great with Steven McAloon.

My process of getting a lease at The Collection was stress free. I couldn’t believe it. I always dreaded the idea of going through the process of buying/leasing a car because of the time consumption.At The Collection, I only dealt with Juan Corniel.You go in, pick the car, test drive it, do the application, sign and drive. So easy.Juan will be my go to guy every 3 years to change my lease.Ask for him! He’s amazing. Thank you Juan!

Erick Flores is great. He is always professional, courteous and always goes above and beyond to ensure a great experience. He’s definitely a true asset for The Collection!!

The engine light came back on twice since I collected my car. Once on Saturday, and once yesterday Sunday. It would flash for a bit, and car setting goes from d to n by itself, and then it goes away. It seems your technicians did not solve the problem. I informed your office that the issue was not resolved...and never heard back.

Service was quick, exactly as promised and even better than expected - brought the car in for an annual checkup and got the car back quickly in better condition - everything including the loaner was handled efficiently and courteously -

From online, to over the phone, to in person, Dimitri made the entire experience worth the trip. I flew In from Memphis to get this car. It was cleaner than he lead me to believe. Not only did I get a great car, but they went above and beyond. They replaced brake pads and changed the oil as well as detailed the entire ride before I got the keys. We didn’t talk about that as part of the deal either. They just did it! Well done! Awesome experience.

Nice Aston Martin. Always the best of the best at The Collection.

It is not a dealership with the best follow through. My service rep. Does not call or text back after saying that was what he would do. I like my car but wish they treated customers better. The service does not match the lux of your car purchase.

Highly recommend The Collection for your next purchase. Totally seamless experience. Jimmy Gonzalez was our sales consultant and he was very professional and easy to work with.

I have purchased and leased my share of vehicles at numerous dealerships. My experience at the collection has been outstanding - from Francisco, who guided and helped me with the purchase, to Nicolas Mantilla, who took charge in making sure that I was happy and satisfied with my experience at The Collection. People always say that it’s the little details that make a regular experience an amazing one, and this one is on top.This dealership doesn’t care if you purchase a 1/2 a million dollar vehicle, or if you purchase one under $30k, they just want to make sure that you leave happy!I am glad to say that I am happy to have had the opportunity to purchase from The Collection.

Thank you, Joel M. For an excellent service formy vehicle! Your knowledge and professionalism are excellent.AGL

Best car service ever. They know well how to take care of your car and time

Good service joel Mugisha

The service advisor was outstanding, my car was taken care off the same day the road side assistance towing brought it there. I was contacted in a timely fashion and Erick went above and beyond to solve my issue with my ipace Jaguar.

Jennifer Farrell gave exceptional service the ride, the way the car drives, cleaned inside and outside, the car looks beautiful.She did an exceptional job.

We went this past Saturday to this prestigious care dealership for an event they had called; Rise and Drive.It was early morning and we got to see the cars they sell in here, from amazing and luxurious brands like; Audi, Porsche, Ferrari, Aston Martin, and so much more.The service and organization of this event were formidable.

Jennifer Farrell is my service writer. She always takes excellent care, everything is great. I would recommend her.Arline Silver

Amazing! Definitely recommend! Chairman at the Audi department is very helpful and dedicated to give the best experience to his customers. Will definitely go back!

Good ongoing communication and helpful service!

I don’t know what to call it but I going call a auto mall. They only have luxury and performance brands. Porsche, McLaren, Audi, Ferrari, Aston Martin, and Jaguar. They may have more automakers but those are what I remember. They also have an “gift shop” where you can buy official gear from you favorite manufacturer.

This dealership is an institution.As a marketer, love the branding.And the best part is Marllon Pires from the Audi services team. Always professional, attentive, and just a pleasure to deal with.I had a few hiccups but Marllon took care of it and provided 5* service. The Collection is lucky to have him.

Amazing experience with Guillermo! Great service and professionalism! Soon I’ll be back for a 720.

I had a great experience with The Collection Miami. I was able to purchase the car I was looking for. Mr Todisco made the process very easy.

A magnificent experience, for anyone looking for the ultimate in luxury and VIP service for high-end cars.

All was great, Dari was intelligent, efficient and personable. Car delivered on time, as promised. Thumbs up for Dari and The Collection.

The Collection is pretty amazing! This is the third time Jessika Fajardo takes care of my maintenance — she does a stellar job every time. She’s very easy hold of, her customer service is impeccable and her follow ups while the car is being worked on are right on point. She’s definitely an asset for this business.

Ordered something two weeks ago, after much back and forth I have to order from a more reliable source. Not the experience I expected to have with this dealer.

Jennifer Farrell with Jaguar was very helpful.!Staff was very nice. Had my hands full with my two little boys and they all made my visit easy and smooth. In and out. Thanks.

5 Star service hands down! I went for service to my Audi and I highly recommend! Exceptional quality and customer care, thanks again Jessica!

The Collection offers the client a professional and courteous experience. The staff and the service you will be offered is beyond your expectations. It is with great pleasure that I recommend The Collection from when you receive the vehicle you chose to whatever concerns you have and finally the great service you receive. When I go to take care of any concerns the staff is knowledgeable and addresses my situation promptly. My time is valuable and at The Collection you are in and out with the issue resolved to your satisfaction. I highly recommend The Collection!

Our salesman, Dimitri was knowledgeable, personable, and able to fulfill our needs in purchasing a 911 Porsche Cabriolet.

Purchased a 2020 Alfa Romero ti q4 what a good salesmen no pressure Luis Hernandez is the one to see

This is my first time leasing with The Collection and it was a fantastic experience. The attentive service alone has convinced me to keep going back. If you need a new Audi ask for Kelsey Giebel. The best Audi agent at The Collection! Super professional and makes sure you get into the right model.

Came yesterday morning to the service shop to ask them to check quickly the pressure of my tires since the TPMS light was on (often does with no reason for Audi) and left because after 10 minutes nobody was available, I was directed to an office but nobody was there either. Went to Good Year next door and they checked everything in 2 minutes while the shop was pretty busy. In collection the service area is very cluttered. If you go there you must not be in a hurry as cars will block lanes and you will be stuck for a while.Never like going there unless I have no choice.

Service advisor Jose was great, very nice and informative. Rest of the staff are all stuck up snobs that cant bother to greet guests. Customer Experience Manager Camille was extremely rude and condescending. Will NOT return.

The Collection is an amazing dealership— they have earned their reputation. If you are lucky enough to have Jessika as your Audi Specialist, she is seriously AMAZING! She’s very kind, friendly, and will help you with anything you need. I plan on always getting my cars from The Collection! 😍 (Hopefully a Ferrari one day though. I am excepting gifts from The Collection in the meantime, however)! 😂

I’ve always had great service with my Alpha Romeo Stelvio. At present I’m waiting for a part to arrive.

3 stars because its me, who is not a person interested in such luxury cars. This was a stop mostly to kill time waiting for an other event we had planned. You can see there all very expensive cars, which for me would be a shame to drive... Such cars for guys with small ego. The designs are divine, though.

It was an awesome experience. Javier did an excellent job of taking care of us. Were from Dallas, and I would definitely consider returning here for our next purchase.

Could not have had better service from Jaguar. My service rep, erick flores was attentive, efficient and professional.The Collection was so busy, and despite my appointment, i still had to wait for service, but Mr Flores made up for lost time.

Good afternoon I am writing to tell you that last week on Tuesday I spoke with Marie Ann because one of my 2 maseratis in 2018 has problems with the camera, you cannot see only the screen turns blue and she told me that Daniela in the dating department I was going to attend this girl, she did not let me make the appointment for the next Saturday and she told me that they could not take cars on Saturday to fix any type of problems ... I told her that I could not for the week that my work is very complicated I work in the federal court in the down town here in Miami and it was very complicated for me but he said no and no with a very bad attitude ....... Then he told me that he could give me an appointment for tomorrow Friday August 20 and I did not leave another option and today August 19 I call to confirm my appointment and they tell me no that I do not have an appointment in the system ....... This girl Daniela can not play with me like that. I am a customer with 2 cars at that dealer and she did not show respect to me in the past on I lifted my car on Saturdays when Lorenzo and Jose were there, they no longer work there and I always had my loaner without any problem and now they play with my time and force me to take the car on the day they want, not the day I can ... ... This is disrespectful and I will post a feedback on this on the webside

I had the pleasure of working with Charmaine Lisenbee, Audi Brand Specialist at THE COLLECTION. He made my buying experience an exceptional one. He was professional and knowledgeable. Charmaine made sure I understood the features of my new Audi Q5 with ease. Thank you for a great experience!

Where do I begin? My car purchased from Audi of Pembroke Pines has been nothing but a nightmare. It has had multiple issues from water leaking in my car( which PP couldn’t figure out ) until taking the car in about 3 times and showing multiple videos and photos... to the Bluetooth not working properly. I’ve taken it in for service about 5 times and nothing.I then decided to move my service to The Collection. What a change. Red carpet service provided by Mike Rodriguez and the whole team on site. They treated me with respect and were very pleasant. They understood my needs and truly are willing to help fix my problem. Truly went from 0 to 100! From now on this is the only dealer that will service my Audi.

The service advisor was very patient and knowledgeable. Overall an excellent experience.

After being in the market for a reasonably priced and decently equipped Porsche, I stumbled upon a fantastic Porsche in The Collections inventory.Lightly used and with a few miles, ready to be sold at a very competitive price.The inventory of an authentic collection is only half the tale. I must say that without the right keepers, the guys that maintain and sell the vehicles are what drive the deals and send happy customers their way.Ive bought a couple of vehicles throughout my lifetime. Without hesitation, it is easy to say that Mr. William Peña and Francisco Lasprilla are wholly customer-centric and will do their best to guide you through your vehicle purchase.Not only they have a fantastically diverse car catalog catering to every taste and whim. They side with the customer when it comes down to close a deal. They help you with the trade if its in good shape and with the banks to get you the best interest rate if your creditworthiness allows it or a more than fair deal if youre paying cash.I would absolutely recommend indulging yourself into a new or an almost new luxury vehicle here at The Collection.

If I could give The Collection 10 stars I would. From the moment you walk in to the moment you leave, every customer is treated with more professionalism and kindness than I have ever seen whether its offering you a beverage and snack to asking you how they can best help you, to showing you different options and explaining everything in detail about any particular vehicle you have an interest in. In general, The Collection makes you feel important. I just purchased a brand new Audi Q8 and I worked with Charmain Lisenbee. Charmain went above and beyond and exceeded all expectations. Charmain answered all my questions, helped me choose the vehicle of my dreams, and made the whole process such an absolute pleasure. If you need a car, I recommend going to The Collection. I could not be happier with my new car, the top of the line service, and just my overall experience. Thank you again for what I would refer to as a PERFECT experience!!! I am an EXTREMELY HAPPY and SATISFIED customer!!!

Steve Barmann was AMAZING! He worked 25/7, waking up one hour earlier than anyone on this planet, in order to make the deal happen. Thank you Steve!

Eric Flores from the Jaguar Service Center is awesome. Always on top, highly recommend his services if you have a Jaguar.

Took my wife to find her a new car, and she fell in love with a specific Audi they had. We had a great experience with Kelsey (Sales Rep for Audi) & Gio from Financing. Made the process easy, and stress free. Thank you!

Very nice and friendly staff, with an excellent choice of inventory. The Collection feels like family, the side of family you like 🙂

After more than 25 years still a pleasure to purchase a car at the Collection. Extra special to see the Gen Sales Mgr Pete Rizzi and William Peña still there to maintain excellent level of satisfactionMy sales associate Thomas was also very professional and helpfulThank you all for making the Porsche buying experience fun!

Hi, I would love to tell the world how it felt to have the red carpet treatment @ this Audi dealership. The moment I arrived there was Jonathan Whitt, going above & beyond my expectations of how my CarPlay set-up was taken care of.Next Marlon Pires, worked his MAGIC to continue what Jonathan Whitt also did to make my appt sooo complete.I will tell everyone in the Florida Keys about 5 STARS experience @ The COLLECTION in Coral Gables Florida. THANK ALL OF YOU!!!Roberta🙏🙋‍♀️🍀

Jimmy Gonzalez was great helping me and my wife get our Audi. Great place to be if you are into cars in general since they have a lot of fancy and exotic cars in there.Overall thanks to Jimmy who personalized our experience we were able to exit the door as happy customers.Thanks Jimmy!

I was referred to Javier Garcia at The Collection by a friend who personally dealt with him and had a wonderful experience dealing with him. I must say, she was absolutely right, and this was by far my best car buying experience, ever. Javier left nothing uncovered. He went above and beyond what is expected of a salesman. It is obvious, he enjoys what he does and where he does it. If you’re looking to buy a car from The Collection, he’s the man! Customer satisfaction is guaranteed.

We recently leased my wife’s Audi with Rick Duarte. He was great to work with and was always available to answer any questions. Highly recommend working with Rick.

Wonderful, professional sales and service people. I have no reason to purchase a car anywhere else.

The staff were super friendly, and there was a wide array of cars, despite the shortage of cars.I definitely recommend that you consider buying a car from here. It was certainly a good experience

I wanted to share my experience today 3/6/21 at The Collection. My family and I went over to visit Porsche, and on the way out met Andrew Harman from Audi. This young professional took time to explain to us all about the RS5. My wife and I were appreciative of how knowledgeable he was and great customer skills. Andrew is a true example of how (in our opinion) many sales men should be and was never “pushy” in any way! I look forward in dealing with Andrew in the future and recommend anyone shopping for an Audi to go see ANDRE HARMAN!

The service department always addresses my concerns and provides excellent care.

I love this dealer and all of the 🚘’s 🤩🤩. The service is really good.

G. Diaz was great to deal with, made the experience painless.

Took vehicle to change head lights, but the new head lights do not light up the road as the old ones. Have to use the high beams lots more. Always a hassel to take vehicle to this dealer. Had similar experience with another vehicle at this same place. They never fix the problem in one visit.

Best service advisor for Audi, Michael Rodriguez super nice and very professional 👌 100% positive attitude 👍

Carlos Tamayo made the purchase of a Cayenne an easy and pleasant experience.Five stars to Carlos.

Hello, good afternoonof the workshops in Miami. of Jaguar I always go to. the collection. thanks to Erick Flores, and his team, who always give an excellent service

I expected to go and take hours to lease my vehicle and it turned out quick and easy. Juan and Servio made it a very smooth and pleasant experience. Both very professional and they definitely know there stuff. I highly recommend The Collection for the purchase/leasing of your next vehicle.

Perfect, service, and good atention thank to jennifer, and all team,

Not the experience I expected from this dealer, took my car there for service (oil change and 30k miles checkup) and my advisor was Jessica. Vehicle was returned back to me the same day, however she did not check for the service indicator to be at reset. I called her when I got home and noticed, she was not very helpful and did not provide options for me during call and she also advised it was not her job to check the vehicle prior to returning it to me. I was able to do it myself, but now I dont trust that the work was completed.My sincere advise to all of you is, do not use this dealer.

Lovely cars! Great merchandise!I purchased a 1:43 Miami Blue Porsche GT3RS and had a great experience!Lovely location in Coral Gables!

Very frustrating dealing with The Collection, in Coral Gables, Fl., and more specifically with the service department. Even for a routine yearly service, there is always something wrong ! There is always something to complain about with them, guess about other technical services needs... as I write this survey, I just went thru a very frustrating experience with the service department.With the parts department, after three months, I’m still waiting for their reply to questions I made to them, related to parts that seemed to be used.In any case, they believe they are the best....Wish there is another option to take care of exotic cars in South Florida.All in all one, rating them with one start, is already a lot.

Just brought home a 2016 Black Edition 911 from the Collection Used Car department. I originally went in with my daughter last week just to look around. Carlos Tamayo, the salesman, took his time showing me a couple of cars and having me go on test drives. The 911 I picked was in excellent shape with low miles and offered at a very fair price. I went online later to compare it with other Black Edition 911’s and the one at the Collection was better equipped and CPO for about the same price . Carlos made the purchase paperwork easy and now I have a CPO 911 that looks brand new. Very happy with the experience.

My salesman Leo Visconti was the most helpful salesman I have ever had the pleasure of dealing with at a dealership. We did the whole deal remotely and when I went to fetch the car, he was ready with all the paperwork and the car was detailed and ready to go and he went out of his way to make sure I was happy with my purchase. I will definitely be back for my next car purchase, instead of running around from one dealership to the next I will go straight there.

Kelsie was absolutely amazing. She was patient, understanding, very informative and just so great. Definitely would recommend her and will be coming back to her for my next purchase.

I must say I had my best dealer experience so far and all was thanks to Jonathan, he is the Audi Brand service manager and did an excellent job in assisting me and taking care of my needs. I recommend this dealership to anyone looking for outstanding service or buying a new vehicle. Simply the best. Thank you Jonathan.

Why do you put a chatbot on the site if you then ignore the requests?

Tow hook cover replacement does not match paint color (why was I not asked if this was acceptable I would have paid extra), was told I would receive 20% off new client discount from coupon online, received $250 off instead. Inside of car not clean after service and it took 4 days (had to call for update and was told to return wrong day, had to come back the following day taking time off from work) Very disappointed.

Looking for a luxury vehicle... well look no further! The Collection has a wide range of luxury vehicles and great deals. It was my 1st visit and I must say the professionalism of the staff, who went above and beyond for us on getting into a new lease deal, is top notch! Excellent customer service thus far.

The team in the service area were not helpful at all. I got my car at THE COLLECTION a little over 2 months ago and was so pleased with the sales person, Brandon. He was just very professional, outstanding and great. However, my tire got damaged last Thursday and the experience with the car service team was so different and disappointing to say the least. The communication was very poor, the treatment was unkind and unexpected. I didn’t even get a loaner while they ordered and received my tire as they didn’t have any in stock. When I had a Lincoln car the service was amazing. They had this package called “red carpet” and it was just amazing. I really thought that because Porsche is even a more luxurious brand I would be happier and satisfied but sadly after this experience I am not. I will most definitely not recommend this dealership to anyone.

Great overall experience. William Fernández made the process very efficient and helpful. Love my new car and love the service I received at the Collection.

We were visiting Miami for a few days and my son is an avid fan of cars, Ferrari and Lamborghini to be precise. We saw that the Ferrari dealership was across our hotel. I reached out to see if we could get a tour of the facility - Guiseppe Todisco was very nice to us, professional and answered any questions my son and my family had regarding the cars.When the time comes for us to purchase a Ferrari, I will be flying back to Miami to speak with Guiseppe. If hes reading this, I want to thank him personally for making my kids day. Folks like him makes me a believer in good folks - Guiseppe is a prime example of excellent customer service, professionalism.