Rude employees, I always say hi and buy as a customer. They hardly respond.I think a head of cabbage would give a better customer service.🙂

Had to pick up a package there because the development I live in is not on Google maps and Fed Ex couldnt find it. I get there and waited my turn. Once I am at the counter I explain that I am there to pick up a package and give him my ID, then he asked me for the Fed Ex tracking number and then he said my ID didnt match the address on the package. I explained that we just moved the week before. The employee who I believe was the manager made me produce something with my new name and address on it. I had to download a bank statement to prove it was me, even though I had a tracking number, an ID with my name on it and emails from the company that sent the package. I was met every time I objected with, I am sorry it is policy in a sing song condescending voice. I was so angry I almost threw a full blown fit but decided against it and went home. Never using this place again!

Absolutely horrible customer service. No knowledge of products and service offered.

Terrible service. Just went to ship extremely expensive items and they wouldn’t allow me to make sure it all got packed and boxed up before leaving.

The employees was extremely helpful. Provided me with a great smile and outstanding customer service.

Dalilah did such an outstanding job on a spiral bound item that I ordered, that I have to tell everyone. There is a course I am taking that has notes, worksheets, and lectures weekly. When I brought in my project to FedEx, Delilah listened carefully to what I wanted, made a few great suggestions, and ultimately made the course book with a binding loose enough to not tear the pages, has a hard back cover and a clear plastic cover, and every page is in the order that I submitted it; with a few pages of notebook paper between each weeks printed pages for lecture notes. Well done, Delilah @ FedEx!

I have used this location twice and I will use it again. Employees are polite, knowledgeable and on the ball. One went out of her way to make sure I was good to go. I recommend this facility.

Help people in the order they come through the door.

Came to ship a large and small painting. Was in and out very fast and received great help packing up the two pieces from Jackie. Omg she is such a professional, thank you very much Jackie!

My name is Marcia, I had a wonderful young lady help me her name is Brittany her customer service is amazing and just very professional. Very wonderful to work with. I definitely want her to help me with all my needs when shipping anything. Brittany thank you so very much and keep up your amazing work and friendly customer service.Again Thank You. I give you A+ across the board for everything.Marcia Stolski.

Excellent customer service. Thank you!

Absolute worst location Ive ever been to. I started coming here a couple years ago for their printing services- they used to be wonderful, Im not sure what happened but in the past year or two there has been a major shift, now they are completely unhelpful (and unwilling), worst customer service ever. A few times Ive been theyve even been downright rude. I am very disappointed. I guess Ill be bringing my business to OfficeDepot now (who for the record have been nothing but wonderful every time Ive gone in, not to mention better pricing). Sorry FedEx, I really hate leaving bad reviews.

Went on a Saturday. Very poor customer service. They were short staffed. I stood in line for a very long time. Would not recommend this location. Not experienced help there.

Very helpful with choosing the right packing materials, also very nice. The one lady who was running the whole store the night I was there was incredibly efficient at helping many customers at once. At no point did I feel ignored, or like I was even waiting for any other customers.

Terrible customer service, could write a book on the amount of excuses and policies this location has, every time going into this store I hear a different excuse as to why the shipping box I am using with a certified shipping stamp on it can’t be used and they need to repack it.

Really clueless management here. I print small jobs for my business here regularly, and typically deal with the night and weekend staff, who are great. But a couple months ago, one of them made a small error on a print job and over-charged me for the job. Not by a ton, but an over-charge is an overcharge and I wanted to get a credit on my next order. When I brought it to his attention he told me I had to come back during M-F, daytime hours in order to speak to a manager to get a credit. (I had the receipt and a copy of the email showing I requested a qty of 1 and they printed and charged for 20). The first problem is a night employee not being empowered enough to issue a credit for a customer - without management sign-off - for something that was obviously their mistake. The second problem is requiring me to come back at an inconvenient time in order to process a small credit. Life is busy.So today, when I was there on other business during management hours, I had my incorrect order and my receipt with me and tried to get the credit taken care of. The manager would not issue it since the overcharge was almost 2 months old, and said I should have had it taken care of right away (which of course I tried to do but the night staff couldnt handle it!) Honestly - where do people learn their management skills these days? It was such an inconsequential amount, it should have been a non-issue to just do it, and not make me feel like a moron because I couldnt re-arrange my life in order to drive over special and speak with a manager to get a simple credit on an incorrect order.Id give one star over this incident and Im only assigning a bonus star because the night staff that Im accustomed to working with are always friendly and accommodating.

Wow, what a rip off. If you dont know any better and print from their computer they charge somewhere around $0.60 per page for b/w! If you make copies, which print using the same ink and same paper it costs $0.13 per page. The staff are next to worthless as they wont tell you this or offer any suggestions to save you money.

I have had good experiences at this location - folks are typically very nice and friendly.

I am returning a package sent to me by FedEx. Same content, nothing added and was refused to process. We use FedEx to ship parts (part of our work). It happened to me twice now. What I did was send it to the next FedEx location. Im am talking to this particular (black person) at the store. If youre sending one and this guy is the counter expect you that you will be question like youre crossing border to a different country. Our just drop it next time when he is not on duty.

Worst customer service i have ever seen. I was waiting for a rep to help me out with the photocopy machine, but instead she (the girl with short hair and tattoos) went out for a cig and drove away. She told me to wait for a while and she would be there to help once she was done with whatever she was doing.

I only gave this place one star because theres not an option for zero Stars. One of the workers there, a woman, has taken it upon herself to correct the behavior of only African Americans. I wasnt even a customer of the fedex store and she came outside to harass me. Yet, she said nothing to the white people doing the exact same thing 30 feet away. Its sad that other random people on the street are apologizing for her behavior and this FedEx employee sees nothing wrong. I never write reviews and Im only writing this review now because this is the second time in one year Ive dealt with racist people in Blaine. This is not OK and I hope that every racist comment or action is met with immediate correction. Treat people how you want to be treated and God bless.

Went here to print some address labels and they were not helpful only one person in the whole building. The address labels were Avery 5160 (SUPER COMMON) I always use the Avery template and they didnt line up using their printers. I was told I needed to go home and reformat. Instead I went to Office Max and within Minutes had perfect prints and I will use Office Max moving forward.

I needed to print off some photos of my car from my phone for the DMV. The girl at the counter said I had to send an email and it would give me the code I needed to use the printer. I couldnt figure out how to do that so I asked her for help, I was the only customer in the store by the way, she refuesd to help and said there was nothing she could do. Never again!

I love coming here to use the fax machine and copier/printer. Ive never done any shipping here

Attempted to drop off a package with a prepaid label. They refused to accept the package as it was in a retail box. This was the same box that FedEx shipped it to me in to begin with! They forced me to pay 20 dollars for a bigger box to put said box in, and pack it.What a scam.I cant find any policy on FedEx corporate that requires a non retail box. This location is run by a group of scammers.Avoid at all costs.

Every time I come in with a packed and labeled box they try to upsell me with trying to say the box will fall apart and doesnt meet their standards. They started doing this when there was new advertising for their new packing service. Worthless and a waist of time and money. Just let me pack my own box!

The guys at the coon rapids location have been extremely helpful and knowledgeable everytime Ive stopped in. Able to answer all my questions and help me out with my projects.

Called and told him on way and was going to be there 2 minutes after close. He said sorry but store closes at 9 o clock. I said I am driving from 10 miles away and close. He just repeated same thing robotically. Disappointing service and defiantly will reconsider other options. Had 3 packages of car parts. Could have been a nice moneymaker for them. And I ship a lot of parts to the east coast. Glad there is USPS, UPS, Fastenal and regional shippers.

Horrible new management. Always ask me to repackage my stuff and pay extra. Can we get the old management please? And also, do I need to donate you to build an automatic door? Horrible experience.

The workers are always so friendly and they make it a speedy process. My favorite place to make copies and send packages. They are even open until 11pm

Ive used them for shipping package. Very helpful employees.

Beware of scam from new management! They say they need to repack your packages at a costly fee! (specifically the Riverdale Blvd. location in Coon Rapids)This is not a complaint about FedEx...Just the new management team at this Drop off location.I have been going here up to 3-4 times a week over the last 5 years to drop off my FedEx pre-paid packages for my business.The last 4 out of 5 times I tried to drop off my Pre-Paid FedEx package, their new management team rejected them telling me they were not up to their packaging standards and would need to be repacked. ( I have been packing these for several years with no problem and with no damage as the final result is important to note).They keep saying they need to repackage them at a (very expensive cost).Today they rejected a package that was 5 x 5 x 47 and weighed 5 lbs...they wanted to charge me $20 to re- repack it. ( this is more than the FedEx fee to ship the package to Brooklyn NY!I paid the $20 re-pack fee and walked out again a unhappy customer...only to realize I should make sure they actually re-pack it. So I walked back in and asked them to show me the box they were going to re-pack it in.After a few minuets they brought out a box from the back that was approx. 8x10 x 72.I asked them why it was so big and wouldnt FedEx bill me for that large box as it did not match the original dimensions of the box I pre-paid? ...They said Yes they probably will bill you extra. That was the last straw and I new I was getting ripped off by these people.I demanded a full refund for the $20 re-boxing fee and took the package to 2 other FedEx drop off locations to see if they would have a problem with the package... and both locations had the opinion that the package should have been excepted, that the package was better than most packages they get.I asked them.. then why would the other location want to re-pack it?They said, probably because they are trying to get you to pay extra for repacking.There is more to this story I will save for a formal complaint about this location to FedEx corporate about dishonesty of the Team Members name who lied to my face...I should add that some of the Team Members were very nice and professional.. obviously just doing what their above management is requiring them to do.Meanwhile, I do not recommend anyone drops off their FedEx boxes at this location unless you have $20 extra to spare to line the pockets of the new management / scammers.And... Happy New Year!

I have done business with Fedex for 9 years without a claim or problem. I am not a rookie at shipping.I prepared 2 packages on line for customers in Florida and Georgia that had asked if I could get them out right away.I ran them to the Coon Rapids Fedex, when I presented the packages I was told they could not accept them stating, they did not meet their requirements. hmmmm. I received both packages shipped to me via Fedex. I agree this office is a scam!!! My customers are unhappy. I am unhappy.BTW they could repackage the items for a fee. The one star is in reality a negative one star.

Bouta buy these mfs some automatic doors.

Always a problem with this location. A bunch of scammers always trying to sell you a box, repack or somehow rip you off. I would give 0 stars if I could.

Easy to use self serve kiosks with color printers.

I like that there is a lot of space so you dont feel claustrophobic. I didnt like that no matter where I went someone seemed to be following me with the worlds loudest vacuum cleaner. Prices for copies are a bit more than UPS, so I probably wont be back here any time soon.

We have only used them for standard documents however they have always been printed and ready to go on arrival.

Awesome! Great help!

They always tell me they have to repack the box because my packaging isnt good enough. Ive been shipping at least 20 packages a week for the last 8 years and have only had 1 damaged item, and because it was dropped severely. I will not return to this location.

The staff arent all that knowledgeable but they can usually help you out.

Unfriendly staff

Not the best, not the worst.

They are making it harder and harder to ship a package.

Great for photos

Awesome staff

We to the fun