The cleanest Baskin Robbins Ive ever been to. A very modern feel, I love the way the floors look in here. They have a wide selection of flavors, cakes, and treats. The staff was all very friendly and patient, as I take a while deciding what flavor Id like. Gift cards here make excellent presents.

Great customer service with a nice and clean atmosphere. Will definitely go back the next time I’m in town.

They had a nice selection, everything was clean, and the young lady at the counter this evening was very nice.

I visit this Baskin Robbins often and Aspen and the rest of the crew are always amazing. They know exactly what I want when I walk in the door and always ask me how my day. I would recommend anyone who is looking for a quick and fast snack to visit this establishment. They will quickly get to know you and make your day every visit. :)

Went in at 7:30 had nothing left. Employees were very rude. Making out in the back instead of doing there job. Won’t be back

I love backen robins it is sooooooooo good thank you for the people that work here THANK YOU SOOO MUCH!!!!!!!

Just went to the new location. It is so nice. I like the outside tables and chairs. Also I saw they have popcicles. Thats nice for those who cant eat dairy.

I always have a good experience here. Not once has any aspect of my visits been anything other than wonderful. Go by check it out and see what you think.

I hadnt been to BR much before the Pandemic, but they were the only place open one day and we decided to get ice cream. Since that day we go at least once a week (my son works across the street) plus I bought my birthday cake from there and they wrote on it for FREE. Im only giving 4* because there are no samples right now which is NOT their fault.

A big high fave goes to Macy! She went above and beyond to help us today even though the store was super crowded. She could have easily just hurried us through the line but she didn’t! Very personable with a great attitude! Awesome job!

Always awesome

I went to Baskin Robbins last night around 6-7pm for the first time and it went well overall.There were two boys working when we first entered, one with long, dirty blondish hair pulled back, and one with shorter brown hair and glasses.The shorter haired boy greeted us and asked if we had any questions, and we said we were not quite ready to ask/order yet and just wanted to look around. We asked for a sample from the shorter-haired boy and then they both stood back and whispered quietly.Both boys then did not speak to us for the remaining time we were there. The other boy didn’t speak or look our way the entire time nearly.I think it’s odd that they are in a customer service/hospitality related position at Baskin-Robbins yet didn’t speak to us or try to make it easier. Their demeanor was not necessarily unfriendly but it was not welcoming. It made me feel awkward about asking questions, so at first I did not want to. I think they may need more training/practice but they didn’t appear to be nervous, it just came across as though they did not care about much besides the bare minimum requirements to serving a guest.Then the shift leader came out from the back and was a delight! She was a shorter woman with brown hair and glasses. She was joyful, warm, and made me feel open and secure. She was very friendly and offered us samples, and welcomed questions. She also double checked for confirmation before beginning any part of our order.I appreciate her kindness and it resolved my initial experience with the other two employees. (The other two employees didn’t necessarily do a bad or awful job, but for this being my first experience they have a lot to learn and I would not have been eager to come back based off the initial impression.)This girl came in and completely turned it around with a smile on her face, and it makes me happy to support businesses whose employees care about their customers as much as they do. She takes pride in what she does and also supplied us with more information for the future to come visit again (which we will!) She hit all the marks. 🙌🏽⭐️

Love their new location... much easier to access. The store is always clean and the seating area outside is nice for larger groups.

Large variety of hard ice cream flavors, as well as some mix-ins/toppings. If youre not certain, try a free sample first. Also choice of bowl, cake cone, sugar cone, or waffle cones (plain waffle cones or dipped in chocolate, with or without nuts). Waffle cones are usually great, although at my last visit and a few other times, Ive gotten a stale cone, which is very disappointing. They will blend your shake or banana split to order. Ice cream cakes are GREAT and come in a variety of premade selections in the self-serve freezer, or you may custom order your favorite combination of flavors (ice cream &/or cake layer(s)) ahead of time with a personal message for your special occasion. The staff is always very friendly and helpful.

Love the new location. Sitting out side between the buildings there is a nice breeze. The sun is blocked by the other building in the late afternoon also. I am very glad for the location change.

Friendly, good service. Saw them cleaning in between customers instead of just standing around. Ice cream was great

WAY TOO EXPENSIVE! THEIR PUMPKIN CHEESECAKE ICE CREAM IS AWESOME THOUGH! OVER $3 FOR 1 SCOOP!

Polite employees. Clean,comfortable atmosphere. And of course the ice cream is great!

Great young staff, no matter how busy, they get to everyone quickly!Clean and fresh.We stop in every week and have never had an issue of any kind!

Glad you moved to a better location! Great service! Great tasting ice cream!

Staff was great, enjoyed the extra variety of things available compared to my local Baskin Robins.

This Baskin Robbins is always very clean and the workers are friendly. The ice cream is delicious of course!

What can you say about their ice cream but yummmm and dont forget the shakes. Lol

Portions leave a bit to be desired but the quality of the ice cream itself is great

Love this place my favorite ice cream. I really love the new location.

I love ice cream, and they have lots of it.

Great ice cream and there was this young man working there that was a great employee

NO DRIVE THROUGH

Love their ice cream.Best ever.

Rocky road rules! I love this place, girls are always so friendly.

Love the ice cream and nice to see teenagers being polite and friendly.

Clean, great staff, every selection was available. Store was very clean

Glad to see that they are moving to a better location.

Lovin some Baskin Robbins! ALWAYS GOOD! The kids working at this store are great!

Nice place, good customer service, yummy icecream

Love the 31 different options, have many options, and cute desserts for kids.

Without a doubt best ice cream in America

Never disappoints

Slow service and melty icecream

Very nice prompt service and yummy product!

Love the icecream great variety

Try the Cherry. Its delish!

Very good on a hot day great service!

Excellent salad and the best tiramisu!

One of the 2 best ice cream places in Cookeville

Good ice cream, friendly folks

So good! Friendly folks, thanks!

Great banana splits

Ice cream is always great

Good service good ice cream

Ice cream is delicious

Staff was rude and very over priced!!

Love the ice cream!

Great banana splits

Best ice cream

Good ice cream option

Very pleasant staff

I scream, you scream, we all scream for ice cream, and this place has tons of it.

Love the Love Potion #31!!!

Made me fat.

Yummy as usual

Ice cream is always a plus.

Love it and the people.

Fast service

Great ice cream

Great

Service was terrible

Great Ice Cream

Always great

So many flavors!!!

Tasty? Yes!!

Great place

Great service!!!

Yummy

Clean, fast, friendly

Not that great

Love it!

Awesome!!

Very rich ice creams I like better to buy and take the place is clean but very little space

L O V E. Great flavors