A nice Staples. The UPS center is convenience, I only wish they were able to accept Amazon packages using the QR code. Just be sure to print your slip off and tape it on first if doing a return. Huge selection of office supplies available.

The print department is incredible! Thank you to to Tori and Kristan!! They two-sided invitations printed next day were amazing!! Thank you for your assistance and answering all of our questions.

Clean store, well stocked, but some prices are high.

The copy and print center was not helpful and even though there were no other customers or projects being worked on at that time told me to use the self service printers. Management may want to know what isn’t being done while employees are on the clock.

Not great, just ok, few good deals. Added star, print center quality and service great.

I came in to print from an email, not receiving a confirmation from their email to print file. Asked the 3 staff members at the copy/print/ups desk. Still not able to print. Attempted several times and it did print a couple blank pages. At other locations if there is an issue, the staff has me send to their email and they print it out. God forbid anyone to come from behind the counter to assist a customer. I would’ve asked the other staff member but he was too busy standing out front smoking. Makes sense why the 4.0 rating and more businesses like this are closing their doors. Only a matter of time.

Very disappointed! I ordered a lap top on Nov.24 received my receipt immediately where they took payment from my card. It said it would be delivered on Nov. 27 it never came no email no contact etc. On Dec 2 I finally traced order number to find out they cancelled my order and never communicated with me. After just over 60 min on hold I was told it was cancelled because they ran out but didnt bother to notify me. Then another rep told me it was a limit of 2 and I had ordered more which I did not and that is why they had cancelled. I ask to speak to customer service manager as this is sadly the worst of the worst customer service I have by far received. I was told it would be up to 48 hours before a manager would call me back.....still waiting :( This does not involve the Cookeville location my experience was completely online not in store.

They poor customer service here I tried to ask the lady a question about faxing three times and she ignored me she would rather play on her phone than help customers out

I would like to let Matt Smith know that the $5 is just a pre-authorization for any card on the self-serve. The total you agree to is what will post. Its kind of like a gas pump. Im sorry I wasnt around to help. For a black and white copy on 28# is $.14 on 24# its $.13. This is disclosed in the preceding screens before you print. Please come back soon and well be happy to help!

I’ve tried to order things here twice and I’ve never had the prints be on time. The staff is very nice and trying their best. This location needs an upgraded printing system. The best advice I can give is call and triple check your stuff is ready BEFORE you go pick it up.

Good clean store with a good selection. Know what you need when you go in though the staff is young, and don’t know too much about the products.

This place is awesome! Customer service is second to none! I want to thank Jennifer and Jered for their help. I am a disabled person and needed a package boxed and made ready to ship, I told them I needed help to get item out of my car as I am handicapped, without hesitation Jered and Jennifer went out and got it, carried it into the store, they packaged and labeled the item and said they would see that it was shipped. These two individuals are an asset to the Staples organization and should be recognized for their customer service. They are a fine example as to how customer service should be done! Thank you.

After a wayyyy too long conversation with amazon customer support with help returning a defective item I decided to just go to staples and ask them for help on what to do (knowing I was unprepared and might not be able to process that return that night)The assistant manager, Jennefer was AMAZING. She was so kind and enthusiastically helpful to get my item returned on the spot. Within five minutes we had submitted my return, helped me print a label, and repackaged my item... as well as had a pleasant conversation while we did !So thankful for her patience, understanding, and knowledge! Epitome of customer service!

The worst, I went in today to local Crossville store to ship a package. The older gentlemen at printing area was working with someone. I waited for around 20 minutes and there where 4 other employees standing around not working with anyone else they would look at me but Never offered to help me. Did not even acknowledge me, so the gentleman at printing area finished with the customer in front of me and while I was still waiting another person came in. The older gentlemen at printing area came to wait on me with my business took my package and placed it on counter. Then he looked at me and said he needed to wait on the customer that came in after I did he ask me to wait a little longer. I waited another 10 minutes and took my package and left. It is so sad that out of 5 employees at this location that only 1 person could help with shipping a package. I know that shipping a package is not a money maker but being so disrespectful to a customer is showing poor management. I am a business owner myself have been in the retail sales business for over 23 years. The customer should be given due respect no matter what type of business transactions is taking place. It seems that customer service is not a importance anymore at this location.

Good clean store. Fair prices for brick and mortar. Helpful and friendly staff.

Always friendly and always helpful. I love their print services! So convenient.

1. Their salesman told me of the features of one of their printers. I bought it, got it home and unpacked it, then saw that he was wrong. I then had to repack it and return it. He caused me 2 hours of work and trouble because he was reckless, as well as too lazy to spend 2 minutes to become familiar with his product.2. Their store hours are posted as being until 8pm. At 7:54pm I phoned them to see if they had a printer cartridge in stock. I then had to put up with a recording telling of their website services, which was a useless, intrusive waste of my time. Finally, another recording came on. It said they were closed--5 minutes early. They are lazy and inconsiderate--cheating their company in addition to inconveniencing customers. I will now order off Amazon.Conclusion: Bad Management. I would have given them only 1 star, but that rating is reserved for crooks.

Very Impressed with Jennefer Willard and Jared. Two times now they have gone above & beyond to assist me and to make sure I was a VERY SATISFIED customer !! Back in the fall Jared drove all the way to Crossville to pick up 4 executive chairs for me (I hope he was reimbursed for the gas & time??) Then he and Jennefer assisted in getting those chairs DELIVERED to me in Cookeville.... without a delivery charge and to make me a VERY happy customer. Then this week Jennefer went out of her way to make things right for my purchase of another executive chair. She should be recognized for the OUTSTANDING customer service and great positive attitude she gives. It is truly a joy to know that she will always assist us with our business needs. I am a dedicated Staples fan as long as I know I can depend on the two of them. (Sure does make my life easier!)Thank You, Thank You!

Well organized, good prices, helpful staff

At first employees didnt know how to print proper label to fit on box that I was shipping, finally me and another employee figured it out

Never had a business tell me they where to busy to help a customer.. need a package sent and a simple 3 page printing job. Guy working the ups counter had to try 3 time before he finally got the address correct. Lazy employee at the print center refused to even get up off his stool and talk to anyone at the counter. Just sat there and called for help. Left for office max. They where awesome. Never going to staples again!!!

Excellent Customer service I received today from Jennifer “excellent manager” excellent attitude and Customer service from Victoria, Thank you guys for let run my experience in the store in a very Happy way

This is the second time Ive been in this Staples and both times were disappointing. The people at the shipping side of the store are not motivated theyre almost outright hostile. Im not sure where the problem comes from but attitude tends to reflect leadership.

Wanted to print something and 2 hours later I still have not left. This is crap like it shouldnt take 2 hours to print one thing. I know its a Sunday but still. Get more employees or more computers/printer. I finally received what I wanted printed and they printed it WRONG. This is one in happy customer that will never be back.

A bit higher priced than competitors, friendly service, comfortable atmosphere.

Always a delight to shop there. The lady manager is very, very helpful!

Had the best customer service ever. Thank you Wyatt for a great experience.

The staff, although being friendly, dont truly know their store. They Do have a great rewards program.

I have always had great service at the print services of this store, and all of the staff is very friendly and helpful.

Fast and friendly service. Helped me pick out a good new computer chair for a good price.

I went in thinking that they would be able to ups my internet modem back to Xfinity but since they didnt have an account it was pretty impossible for me to figure it out but the guy behind the counter went above and beyond to help me out. I am a high strung person with massive anxiety but he kept me calm and collected and literally helped me step by step to get my equiment UPS back to Xfinity. Didnt catch his name but I will definitely be going back if I need help again. Great guy!!!

They are always helpful and as quick ad possible. A bit high in prices but i still wont go anywhere else. Dennis is the man!!!

Great price on usb c hub with ethernet

Only been to this store one time ever and was not pleased with the customer service. I needed to fax a few papers and asked for help. The associate pointed in the general direction of their copiers and fax machine and said there were instructions on the machine and offered no other help. My papers kept double feeding and when I asked for help another associate seemed annoyed to have to tell me that it was because my papers had a slight crease in them. If the original associate had helped me this wouldnt have been an issue. Furthermore, when going to pay the associate seemed like it was a nuisance to have to ring me up. That will be my last trip to Staples.

It was 11 on a Saturday. There wasnt a sales associate to be seen except at the checkout. I had one paged. There was a bargain area. There were some bins with no prices on them and no prices on the individual items. When I mentioned this, the response was Bring what you need to the checkout and we can get the price. I responded, I dont need anything. If something appeals to me and the price is right, Ill buy it. I asked why there werent prices on the bins. The response was because different items have different prices. But none of the items had prices on the! The response was Bring what you need to the checkout and we can get the price. I felt like I was online and not making progress. I asked to see the manager. After five minutes waiting, I left.

Very friendly and helpful staff. Returning purchases is EASY!

Was just here to fax some things and the guy working in that part was absolutely no help. I told him I was unsure how to use it, and kept telling me I had to dail 1 before the number. I even showed him the number I was suppose to dail and he said I still had to put a 1 in front of it. Did that several times and it did not will. Final I just left out that extra 1 and it worked.I stood there for at least 5 minutes or more trying to get this faxed with no help from this employee. He made me feel like I was an idiot and I will never return to this store to do any kind of business. The only pleasant thing that happen was the cashier who was very friendly.

The phone wait time is over 5 minutes every time. The service in the store is good though.

Very helpful people, very competent in computer technology

Good people, fast service, they know their products.

The sales associate was very courteous.

Awesome staff. Clean store. Great management.

Terrible customer service..on 2 seperate visits. On my last visit, I spent over $60. I came face to face with 4 employees. Was never spoken to. And that was my last visit. I will not go back to this location.

Great staff, the print center is great too

Staff was not at all helpful for a literal one page printing job. Not to mention having to ante up $5 just to access their printer..... for 1 page of black and white. I’ll stick to the Library next time I have a printer go out and have printing needs.

The best printing experts

$5 calendar on sale for $18. I dont think so.

Tried to call and ask a question several times when looking for an item. Never did get an associate to help.

Customer service not a priority. Print services are very poor.

It was great place

Slightly high for my perfence.... Staff friendly, UPS drop off..

Nice store,ups is very expensive.

The manager came over to help me because no one else seemed to want to help me. I was trying to get paper work faxed for a sale that almost cost me $14,500 I was not pleased. Not until the manager assisted me.

Dont bother, try OfficeMax instead

Slow. No help

Will not do business with Staples again. Wont honor their prices they posted. Huge inconvenience. Wont be back ever.

Great experience at Staples

Treated good