They dont make it easy to ever return if it doesnt work... worried about my bill. The device slipped all over my face never fit at all. If someone could just tell me what they were submitting to my insurance company vs charged on my credit card it would have helped. Even though they constantly call no one could ever answer that even when I returned it. Im expecting large charge anyday. This has to be deliberate. Even led me to hours they were closed when they are open today. Came anyway, was hard to find but I was determined. Reminds me if the cable company...

We are here in SLO on vacation and needed a compliance report NOW... called the SLO Apria Location and Cindy was able to pull the report and print it for pick up ASAP... I am so happy with her assistance and wish I could do something to show her... but a good review will need to suffice!!!

This company has terrible customer service! They sent my 87 yo mom a CPAP machine 3 months ago and even after many phone calls from us they have not gotten the machine set up properly! The machine is not working 85% of the time, they told us, but didnt do anything about that. They got mad at my mom because she couldnt get to the phone in time to answer! (She uses a walker and was not near the phone.) They promised to send a new mask and never did. Clearly, based on an average review score of 1.3 stars, we are not alone in this experience!!

Worst customer service I’ve ever received. This company lacks any empathy. After fraudulently charging me twice it took them 7 months to return my $1150. I had to call numerous times to get this completed always being told something different - to the point that I believe they teach lying while on-boarding new employees. I was told over and over things would be done and they were not. No managers called me back even though I asked multiple times. To make matters worse they were withholding this money during the global pandemic (which led to many being short on cash) AND when my micro preemie was in the NICU - again I state NO empathy.Below are my notes from my terrible experience with their customer service:12/18/2019 charged $37.27 even though I was maxed on my out of pocket. They forced me to pay for it even though my insurance should cover it.2/20/2020 incorrectly charged $1111.06 from Apria without warning. I contacted them immediately and they accidentally charged me for buying the breast pump instead of what I really did which was return it. They said they needed for the charged to process and it would be returned to the card with 10 days.5/7/2020Called to inquire about the money owed to me that should have been resolved in February. Nothing has been done. I have credits on my account. I explain what I was told in February and I wanted the money the fraudulently charged me now. I asked them to expedite it and explained that during a pandemic when one of the few industries making money is holding it hostage from me after incorrectly charging me a massive amount of money during a huge economic crisis is ridiculous. I explained they have been given enough time and I wanted each department manager to contact me. Three managers should have called me back. No managers ever contacted me.6/3/2020 refund approved6/5/2020 check cut6/7/2020 Sent a check for $1111.066/8/2020Called and spoke to a manager at the billing department after waiting to talk to anyone for 30 minutes. She said that I only had $1148.38 on my account that needed to be credited. She told me a refund had been processed, but I explained I never received a check. She told me she would investigate and call me back that day. I confirmed my number and told her if it wasn’t handled today I would dispute the claim on my credit card. She did not call me back that day or and day this week. I have no confidence this company will ever return my money even though they admit they owe it to me.6/11Called I still have $1148.38 on account-5/29/2020 Sent a check for $1111.06 call back on 6/16 for another check.-Have done nothing with the $37.276/15Received check for $1111.06 & deposited it6/26Called and left a voicemail for Stephanie saying I haven’t received the check for $37.276/29Check was sent for $37.276/30Called and left a voicemail for Stephanie saying I haven’t received the check for $37.276/30Called and spoke with Missy-check processed 6/11-check was actually never processed only notes were left to process it-Have done nothing with the $37.27- 10-15 business days to have a check in my hand-it will take 2 days to for check to process7/1Missy called to say check was sent 6/297/3Received check for $37.27

Sent supplies to wrong address, double billed me, told me they would correct their mistake, never did, instead billed me for a different amount (after I had already paid close to $200 up front). If it werent medical supplies, that would be one thing, but since the insurance company only gives me the option to go through them its complete bull chonk.

Update: take a look at these reviews. They clearly do not care about your health or your family. Lord help you when they miss charge your credit card. 3 months and 5 phone calls later they have yet to fix the problem.If you can choose not to use them do not use them. If Blue Shield is making you use them buckle up, terrible company from the top down.Original review:Over charged us 1500$ and it took 2 months and hours of work to get the money refunded.

I had to place a star in order to post. I give this company and branch absolutely no star rating!I am not surprised in the least that there are so many negative reviews of Apria as a company and of Aprias branch in San Luis Obispo. I would have to say hands down this company has the worst customer service I have ever experienced and witnessed.The General Manger, Paula Conner, is the worst representation of management that I have ever seen. She has absolutely no morals or common decency. She is dishonest and absolutely unscrupulous. She is not fit to be in management for any company.This company and their staffs sole objective is financial gain, no concern for patient care. Patients needs do not matter, all that matters is the insurance patient has and what the dividend will be for the branch. Worst customer service, horrible company and management that do not care.Anyone looking to get service with this company, I would suggest you look elsewhere. If you choose this branch and this company you will be disappointed every step of the way, guaranteed.

This all started when Apria made an unauthorized charge to my visa card in the amount of 569.48. They claimed that my insurance refused payment as I was no longer covered! This was true except for one minor problem, I had submitted my new insurance information at the time of purchase, that was how my copayment was determined. (which we made at the time of purchase) Apria was too lazy to update their records and Im the one that has to pay the price. I asked them to reverse the charges to my Visa and they refused, go figure!! I have to wait till they resubmit my insurance claim!! This gets even better, in an effort to resolve the issue, I called them. I was on hold listening to a message and music for 42 minutes and 51 seconds. The message said, we know that your time is valuable and assistance is just a moment away!!!!!!! What a laugh. We have all heard the phrase, too big to fail...How about too big to care!

1 star is being generous. Orders take way too long to place, and even longer to arrive in the mail. Their customer service is slower than their computer system, which is extremely slow. I wish there was a different company in my area for my sons medical equipment.

I cant begin to believe what an awful experience Ive had here. The first mask they gave me didnt even come close to fitting, so I went back to get another one. This time they measured my face, and mailed me an even SMALLER one, that couldnt even cover my whole mouth. I called their corporate offices, because of course you cant contact them directly, and was told they would call to sort the problem out. Twice. With no returned call. I had my doctor call them to contact me. Twice. With, again, no return call. Then I went in person, without an appointment (because how could you get one?) but their sleep technician wasnt in the office but would call me back. And (I know youre shocked by this) didnt. I drove by again. Nobody there. A third time. And this time their manager is there and can help me. But too long has elapsed since the replacement mask fitting, and clearly neither the poor fitting nor elapsed time could possibly be their fault, so if I want to use the machine theyre gleefully charging me each month for, I need to pay for the headgear and mask personally. DO NOT, under any circumstances, ever deal with this company. Their level of unprofessionalism borders on maliciousness.

I’ve just experienced the most amazing help from Paula at the Apria in SLO. I stopped by in the off chance they would have a replacement flip-lid seal for my son’s CPAP. Paula went out of her way to help me quickly and get exactly what we needed. I am so grateful and so impressed. I’ve read some of the negative reviews on this site, but my experience was opposite of negative. Paula is a star and an incredible asset to Apria—my guess is that with her at this location that there will definitely be more positive reviews. Thanks, Paula!

Absolutely terrible customer service. Cant call the local branch over the phone even though multiple representatives instructed me to. Each representative I spoke to told me something different. None of the overseas phone reps have any clue whats going on and the companys organization is worse than my 2 year-olds.

Called for help in selecting a wheel chair, slider and bedside commode from them with blue cross insurance. Called the number posted for their local store front and wound up with a national call center...When i explained what i needed he hung up on me. Very poor, wish there was another local blue cross provider

This company and this office is a perfect example of horrible customer service that can come with insurance driven healthcare. I could go on and on with a long list of examples but as a small business owner, I can assure you that if I ran my business this way I would rightfully soon be out of business. On the two occasions I have been here I have felt like I was trapped in an alternate reality (think Man in the High Tower). Will no longer do business with them.

The worst patient care service I have ever received. Delays in care because no matter how much documentation we provided it was not enough .In the end I bought the CPAP mashine cash from a local provider so my son can get better.Then I made the mistake to order supplies from Apria .The bill come and said all applied to deductable .When I called actually insurance denied for missing documentation but nobody called me and they lie on the statement sent home. I will never use this company ever .

I thought it was impossible for a company to be worse than LifeCare Solutions, but Apria has done it. Nobody knows anything about anything, I cant talk to my local office, and all I get is a runaround. These people should have to get service from their horrible company and then maybe, just maybe, theyd realize how useless they are. Unfortunately, when Apria is on some list, youre stuck with them. So much for having choices. Oh, and Im SURE Donald Trump and his ilk will solve all of this. Right!

I have order product twice from apria and both times they werent sent and had to call back. But they are to make sure that they get all your d3bit card info first b3fore they never send. Finding new company.

I would give them less than 1 star if possible. they keep you on hold for FOREVER, you can never get through to the actual branch. they are a complete waste of time

If I could give a zero I would. My CPap machine crapped out 3 weeks ago. Called the service center 4 times since. Still waiting for a return call from the respiratory thearapist to resolve my issue. No response! Nothing!! Guess I have to die first!And good luck trying to contact anyone but their overseas call center to resolve this.Does anyone know of an alternative company or do they have a monopoly on my life???

Will SOMEBODY from Apria call me? I sure can’t get ahold of you! Been on hold for 30 minutes at a time then the connections cuts, NOBODY ANSWERS! If you won’t call, QUIT SENDING ME STUFF WITHOUT INSURANCE AUTHORIZATION! Idiots! Idiots! Idiots!

Terrible company. Customer service people I dont understand and they know nothing. Slow to process orders. To bad my insurance only went with them. Worst, worst company ever. How do they stay in business.

This place is the worst. They push the brands they want to cell not what is best for you.

Atrocious service. Paula is apparently the manager within this office, which is absolutely frightening, since my conversation with her was one of the most unprofessional experiences Ive had in customer service. She was rude, overly short with all of her answers and offered zero assistance in any way. I called and made a complaint about her within the corporate office, but unfortunately nothing will likely happen with that, as googling Apria right now on the internet, I found they have a 1 star rating (with hundreds of reviews), so that speaks volumes. We live in a small town, and horrible experiences like this are shared far and wide, so it would be in Aprias (or Paulas) best interest to re-evaluate her job, and what it means to provide customer service.

I havent even got my oxygen yet and they are HORRIBLE. You cannot even get a person to answer and their scues make you feel like a dog chasing his tail.😵😕😤😠😡 I am talking to my insurance company and putting in a complaint!!!😠😭

This is the absolute worst company ever. I have placed three orders for CPAP equipment in the last year. The first order arrived yesterday. I did not get what I ordered. I have been on the phone for an hour and a half trying to speak to no-English speaking people in Manila. This is a bad dream. Apria Healthcare s customer service is aboslutely terrible. Look at the other reviews if you dont believe me. I have no idea how they can stay in business.

HORRIBLE is far to kind a word to describe Aprias service. All calls go through a call center.You can never contact the same person twice. 10 MONTHS OF DELAYS!

Everytime I call, I get someone in a 3rd world country that has no idea what Im talking about.

I hate every aspect of this company....customer service is the worst Ive encountered. They cheat, over charge, re-charge and lie. From a to z all representatives have provided horrible service. I will be reporting them to my health insurance and bbb.

Horrible!!!

Nothing