HORRIBLE CUSTOMER SERVICE!!! Bought a surgical instrument at a dental conference through them and paid for it. I was told my instrument would come in within a few weeks. No confirmation email or shipping information given which shouldve been a red flag. It has been 2 months and I am reaching out to the customer service number they have online and nothing. Nobody picks up; they could not care less! Do not buy from Ocean Impex unless you want to just donate your money to them.