Service was ok for a little while but the communication with the website/call center and the drivers is non-existent. There is NO communication when updating or changing how many bottles were requested. The driver would say, just put out your empties and if you need more leave a note. What? Then why have the ability to update/change on the website/call center. When trying to re-schedule a delivery prior to the 2 week schedule of deliveries dont even bother. The next delivery is June 7. They even give the option when you phone in to have a delivery prior but then do not honor that when speaking to someone. I have had enough of this and cancelled. ITS FREAKING WATER DELIVERY! How difficult is it to communicate with your customers and the drivers. Completely unprofessional company. I honestly dont know how they are still in business still.

Waiting on additional order, will only wait 2 day for unscheduled delivery... GREAT SERVICE

Horrible service!!! Do not waste your time or money. 3 times in the last 2 orders, he did not show up. Also, did not get credit for all the bottles we left. Customer service was nice but they cannot control the driver...he is unreliable. If he doesnt show up, he doesnt reschedule it, he just moves on to the next day with no regard.

Ive read the reviews for multiple operations under the DS services umbrella. I now only blame myself for doing business with this company. First off I would get deliveries when I cancelled them, my bill was never correct, and I called monthly for corrections. I have since found out that I have doubled paid for a year. I cancelled the service and twice the equipment has not been picked up. When I call the representative always says who do I have the privilege of speaking with its so offensive when the service is so horrible. Ive been told on several occasions that a route manager would call, and Ive yet to get a phone call. Save yourself time, energy, and money and do not do business with this company.

Horrible scam of a company. Collections, not removing it from my credit report when paid, theft, everything. Here is the ordeal that has taken over a year to resolve and still isnt. Like many, we signed up at Costco and were told we could adjust the delivery schedule. Short version, they kept bringing bottles nonstop and not alerting us to the delivery date that would always change. So the empty bottles werent put out, and new ones would arrive. Since the old ones werent there, we would loose the deposit on those bottles. One day, I left the accumulated empty bottles 7 (SEVEN!) of them on the porch with a note not to replace them with new, just take them. Did the guy listen, no. Replaced the bottles. We were drowning in bottles. So those 5 gallon jugs for under $4 at the time, were costing over $10 with the lost deposits.I finally had enough an called to cancel. There would no credit given for the unused bottles and to pick up the dispenser would be sometime between 8am and 5pm. People have to work. That is a worse time frame than Comcast. So she suggested, to repeat-it was their customer service representatives idea-to place the account on hold until the bottles were through and then I could either drive the machine back myself or take an entire day off work to wait for one of them to pick it up. Remember, for the install delivery, they can narrow it down at a 2hr time window. So I put the account on hold. I had over 7 unused bottles of water at almost $10 each. If I knew what was coming, I would have taken the whole day off work and saved my credit score.Come back from vacation and check the mail- they sent me to collections. Now I have to deliver the machine back and any bottles. So I do. Drive for almost an hour and then spend half a day dealing the unprofessional people at the office. I walk in, tell them what is going on. The lazy receptionist slouched behind her computer mumbles something about putting the dispenser by the door and the bottles by the loading dock. So I do. That machine isnt light people. Neither are full 5 gallon bottles. But I want to be through with them and what choice do I have. nd then I still owe them money! I had to pay over $40 for bottles they werent supposed to deliver. Wouldnt that have been in the amount sent to collection? No, apparently not. So I pay. And wait over an hour for a receipt and for them to call the collection agency and let them know I returned the machine.Now of the theft: I returned their machine, that is the only way you can call collections and take care of the amount sent. Machine is returned, an extra $40+ dollars were paid. I shouldnt owe anything. Nope, I still owed the full $204 according the collection agency. FOR WHAT?!? You have the machine. The water has been paid for. That right, you pay the collection agency for a machine that Sparkletts keeps.Credit Report: I paid them every penny they asked for within 30 days. I delivered the machine. They, Sparkeltts (DC whatever) is responsible for contacting the collection agency and telling them the machine is returned. I paid the collection agency for the machine standing in Sparkletts parking lot. I was told it would be reported to all three credit bureaus and removed from my credit report when it posts at the end of the month. It has been 1 year and 1 month. It was never reported.I called today and the collection agency sees where I paid them, a emailed them a picture of the receipt from Sparklets (essentially a hand written note that I had to demand, which is why it took over an hour), but Sparklets never bothered to call the agency and tell them it was over. After a phone call today, it used by done by the end of the month. OVER A YEAR LATER. Which the same thing they told me a year ago.What do you call it besides theft.Horrible company. Dont do it. Signed up with Ozarka and havent had any problems.