Bought my Mercedes GLE 350 in for its B maintenance. The staff treat you like royalty and trust me I am not. By the way I had an appointment they took me right away and after 2 hours all done. I prepaid for the maintenance it is the only add on that I will ever do to the price of the car.I feel that it is a very good deal.

I’ve been with MBoTW since they opened years ago. Service is professional, courteous, and expedient as expected of a Mercedes-Benz dealership. If you have to wait for the work to be done, the lounge area is of high quality and comfort with amenities, and the staff is pleasant to deal with. Courtesy loan car or shuttle service are great alternatives for those who have other things to do.

Can’t say enough good things about Kristen, Erich, and the rest of the staff! They made this transaction very smooth and pleasant! Thank you all, again!

My service advisor Mark was excellent

I have been there a few times. They have always been nice and helpful.

The service and sales teams are profession, friendly and work well with the clientele.

Dealership is easy to work with - from scheduling, to servicing, to delivery after the service. Received positive confirmation of the appointment time, was greeted kindly when arriving, and service was performed while I waited. Was experiencing issues with the online in-car and app services (mBrace), but dealership verified functioning system, confirmed with mBrace services, and allowed me to test with my phone using the app. Waiting area is second to none.

I love the Excellent customer service in this place.I can recommend anyone out there .

This is the 7th car I buy from this dealership and I will buy the next 7 from them. Anthony Surface has been able to help me during the purchase of my vehicles and afterwards as well. My wife and I enjoy working with him on our car purchases.Their service department also does an incredible job. Gaston has helped me with all of my car needs regardless of the day or time.Upper management is always there to answer any questions and help to make the transaction as smooth as possible. Joe and Nick go the extra mile to come out of their office just to say hello and ask if there is anything they can do for me during my routine visits.Overall, this dealership represents all that Mercedes Benz Corporation has envisioned when it comes to the perfect dealership with the perfect people making it happen.

Nice, fast service for my 14 GL state inspection. Also the staff checked one headlight to assure it was aimed properly. A sales associate took the time to say hello as well. Comfortable waiting area.

MBOTW is a fantastic business. They are running a luxury retail and service business. They treat everyone with fast, courteous service, communicate well and are very efficient on the repairs or service. Everyone is very friendly and helpful. They really seem to appreciate your business which is genuine and refreshing.

I recently had a small mishap where I had scrapped my rim on a curb. The service team at the MBOTW - Ashley & Gaston - were extremely helpful in guiding me to the most cost effective solution. The rim looks as good as new. Thank you.

Excellent service.All issues (3) fixed professionally

Previously went to MB North which priced gouged me for 15 years!!.. My first visit to Woodlands MB was great! Very Professional and Efficient!! My Service Provider Donald was very Friendly!!

As a new resident I was a little worried about bringing my car to a new dealership so I had my husband take it expecting problems since I did not purchase from here. It was a maintenance service for 20,000 miles. My husband was met on service drive immediately and introduced to Liz who was a great asset to your business. . She was prompt, thorough, knowledgeable and explained what was taking place with the timeline and all of the items to be checked. She texted me when it was done and it was in service drive waiting on me. It was a great experience and you have earned by Mercedes business and future purchases. Thank you Liz. Ps hope your leg gets better. Rick

It was great !

May 2020 review. As last time.Mike Lang sees that customers are well served. Prompt, kind & professional. Cannot ask or expect more.

Very pleased with the attention and service from the Mercedes dealership. Richard Metodiev treated us very well demonstrating a professional and friendly attitude and service in completing our vehicle needs

I did some major suspension damage and a few other things to my SL550. I am amazed how quickly they had it back to me. Mike Lange has been my service advisor for at least 16 years and he is the best at what he does of any advisor I have ever had since driving a Benz for over 22 years. Great dealership!!

I went to this dealership just to look at cars. Manny Hiotis showed us the vehicle I ask about. Ended up buying the 2020 Mercedes at the price I wanted to pay. Fantastic dealership and excellent service from Manny. Great job Manny.

I arrived at MBOTW convinced that I had already found the car I wanted to purchase; that being a 2018 BMW X5. Nevertheless, I wanted to do my due diligence and check out the 2018 CPO GLE 350. I had an appointment with Sammy Mourtada for 4pm. I arrived with my father 25 minutes after the hour. Sammy was engaged with another customer. We were guided to the lounge area by an associate for a brief wait. Sammy, came out and greeted us and explained that he was running a little behind and introduced Michael Thomson. From there, Michael took charge and was the consummate professional. Sammy checked in with us periodically to make sure we were being taken care of, but Michael was absolutely a pleasure to work with. A gentleman and a solid representative of MBOTW. He will do very well for y’all. Take care of him! Sammy stayed with us until the deal was completed and took the time to give us an overview of the car. Overall, we had a fantastic experience. Professional staff and a pleasant buying experience! Building a relationship for the future.

Purchased another new vehicle from MBOTW and had a small problem. I showed up without an appointment, they got me right in and addressed the issue immediately. Best service center ever!! Ive been going here for years and I wont go anywhere else!

MBOTW is very easy to get an appointment when it is convenient to me. Mike Lange has been my service advisor for twenty years. He is honest, ethical, professional and personable.

In and out on time, courteous staff, clean facility, and actually fixed my car, just what is expected. plus a little extra.,

Anthony and Aaron provided excellent service with my recent battery diagnosis / replacement - thanks

MBOTW is the most customer centered dealership I have ever dealt with.Yes, premium service costs a little more however, you get the above and beyond and extra mile service you dream of and wish all businesses offered.

Love it. great service. Thank you all.

My car was making a strange rattling sound under the back. They looked and determined it was from an after-market tow hitch that was not properly secured. The fixed the problem at no additional charge. I also had routine maintenance performed.

I drive to The Woodlands from Houston Heights area because of their exceptional customer service!

It is the best service center I have visitedRichard is indeed the best service manager

Great visit extremely helpful

Great service

Always amazing customer service!! Mike is the best!!

Best customer service that surpasses any other dealership in The Woodlands.

Poor car service. Okay customer service.

Great service, professional team

Best dealership imaginable.

Had a damaged tire. Road Assistance put on the spare and I drove to the dealer. Service rep setup a new tire, had it changed, all in a short period of time. All was done well.

Excellent service and personnel.

Everything here is first class care !!!!

Service was excellent as usual!