Went inside instead of the drive-thru and employees were really nice and had a good experience

Super busy in the am as all the school kids drop in. Took a bit longer than usual but I understood. Will avoid though to reduce the madness.

On 08/27/21, my friend and I decided to get some coffee, and instead of going through drive~thru window (it was long) we went inside. It was about 9:45AM, and only 3 others inside when we entered. They had all placed their orders and were waiting for them. I placed my order for a simple cup of dark roast coffee which I like with cream and Splenda, but prefer to fix myself. I was told after a discussion that they do the adding, I was not happy with that, but had no choice. My friend than placed her order of a Caramel Macchiato, and after waiting more than 15 minutes for it and several more customers coming in and leaving with their orders, she finally had to ask where was her order. There was no apology, but there was another few minutes of waiting. She finally got what had been paid for more than 25 minutes earlier. We have never been to that location before and will never go again.

Other than the SUPER SLOW GIRL taking orders for the drive thru.. Its a good store.. Maybe motivate her to get us our drinks and she can chat with employees when the line is clear! 😁

They always spell my name wrong. They literally put my name as L one time.

NICE PLACE TO GRAB A QUICK BREAKFAST AND A DELICIOUS SGTLBTW THEY SPELLED MY NAME WRONG

Every time I come to this place theres always something wrong with one of my orders depends on who is working

Needs additional staffing . The new staff will ignore you; 3 people could not even acknowledge my presence....probably too busy. Had to walk away

The location at Landana is consistently disappointing. Rude baristas, long waits and poorly made drinks. One photo is a cloud machiato I received at this location and the other is the same drink at another location. When I questioned the amount of actual coffee in my drink the barista argued with me and refused to remake my drink. Everytime I get one at any other locations, the coffee is up to the 3rd line. Same size, same flavor, everything. But when I get it at the Landana location, I barely get any espresso for the $5 Im spending on ice and foam.

I love this Starbucks...the staff is super friendly

Always great coffee and hot sandwiches. Very friendly service has me coming back every time.

Nice wake up call for the day...😃

If you tell them exactly what you want, That is what you will get. And its quite delicious. Very friendly workers and great customer service.

Nice variety of drinks.

Good... but movil orders 20 minutes before you actually want it,saturday 40 min. Is bussy, thanks to brandon s.always nice.

Drive through and get a cup of what you like.

The mess up my drink alot. But I still get a drink so 3 stars

Cold brew with sweet cream, excellent! Kinda long line but moved through quickly. Love Starbucks.

Watery coffee. I requested a strong coffee. They had dark roast as a choice but they ran out and offer me another pike roast. Not good

Employees are friendly and efficient - making the best of a hard situation. Long lines at the drive thru always move faster than I expect. Well done!

Always Great😀

Always a wait in the drive thru, quicker to order from parking lot using mobil ap.

Quality products and staff, but expect long lines & wait time

Great staff. Always happy and welcoming. Never had a problem with my order.

Great service and atmosphere

Great staff and products

The employees are always so friendly at the Dana Plaza Starbucks. I occasionally come here to work on projects and I love the environment. It is always cool, there is plenty of seating, and I love their music playlists. On the rare occasion something is wrong with my drink order, employees are very accommodating and have fixed it right away. My favorite Starbucks, hands down!

The drive-thru is very inconsistent. There are times when it runs efficiently and other times where Ive paid already and I can see my drinks are done and theyre making me wait still.

Not sure why it takes 10 minutes for a black coffee with room. Also, received without room for half and half. Also, no apology for the long wait. There were 5 people working behind the counter. I had stand and wait a second time to ask if I could get my order. Maybe they should make it self serve?

Quiet place with no music. Good place to work and study, but very few power sources. The sun gets in late in the afternoon, and can make you uncomfortable even with the shades down.

Friendly people and fast service...

I ordered 4 items and 2 were wrong. Even though I repeated my order and corrected him when he said the wrong thing. He still gave me the wrong thing.I didn’t even order anything complicated just basics off the menu. Will choose another location next time.

Good but service is little slow sometimes

Its a good coffee but I can really leave without. The only positive thing in a Starbucks to me is that they offer local employment.

Fast & Espresso shot was very hot. Friendly service. Store could have been cleaner.

Love their iced matcha and iced peach green tea!

Friendly people the only problem is parking other that everything is good

Meh. Most of the time I am always standing at counter waiting for an employee to greet me n take order as I watch all of the ones there work the drive thru. After a few minutes I have to wave or politely say help for them to acknowledge Im there.

Oh today was a good oneMobile order on the wayWait in a line @ drive thru, seemed to take a while for just 3 cars in front of meGot to window3 of 5 drinks madeCould not find the correct order, had other drinks and food not oursHad us pull around front, waited for what should be 2 drinks, came out with 3, only 1 was correct, went back and made other finally rightPositives, they didnt charge for anything and gave us 2 extra drinks knowingly.Frustrating yes, did they do their best to make it right ... I think so.Super frustrating but worked out.I know 1st world issues right ...

Well if you don’t want what you asked for go to the drive-through ...it’s happened to us three times 😕 and for some reason at this Starbucks the stuff is lacking being friendly lately no matter how nice I am. .... this location is so close to our home this is why we go there we may have to travel to another one

Not sure which Starbucks this is. I must go at least 2 x a day. But you really cant go wrong with the ones in Walnut Creek

Youd think every Starbucks is the same, but theyre not. The drive-thru here keeps making me wish Id just walk inside. Maybe theyre happier about making coffee for people who arent too lazy to get out of their cars. But from my experience, the window service delivers great coffee, minus the smiling, friendly faces you usually get from indoor cashiers.

Im in love with the new pineapple matcha..

Ordered online, and had to wait too long...

If only the prices were as good as the drinks...

Super slow service. No one in line and I waited 10 minutes for 2 drinks. Friendly service, if you are not in a hurry!

2 people working sunday at 6:30am. Ordered via phone. One worker was rude, another guy making the drinks was overworked. Waited 20 minutes. I showed on my phone I ordered at this location and she said they didnt have a sticker. I just left.Only 2 people working? Cmon.

Hate to give it a low rating but i was disappointed with the service. Took way too long and they didnt realize i didnt get my coffe.first time with bad service so i should just write it off as having a bad day. I will return.

Love the double chocolate chip frappuchino

A lot of patio seating (at least four tables), indoor seating is ample, there are clean restrooms, and there is a drive-through window at this location - all pros. There have been a couple of cons at this location, however. During one visit, the garbage can outside in the patio was overflowing, but someone came and collected it (so thats a pro). The other con was that there was a fruit fly in the pastry cabinet. The service here has been between indifferent to friendly.

This is my favorite starbucks, the only problem is sometimes their drive through is closed, sometimes it is super long and winds into the street, and sometimes there are a lot of teens from the high school there. But I still love it! They have great staff, very clean and friendly and upbeat! Plus, they always make my coffee good. There use to be a male barista there who would take my order, he was hilarious, he had red hair. I havent seen him anymore, so he mustve moved on, but he was my favorite, I miss him!!

More quite & spacious than the other Starbucks Ive usually prowled. Their is outdoor seating as well with a drive through.

Great Coffee but the drive through can be significantly slow sometimes

I wish the drive thru went in the other direction so the flow of traffic wouldnt block people trying to pull out of parking spaces so often. The staff is always very friendly at this location, though.

I Love the appearance of the store but I was disappointed because my Carmel frappe wasnt fixed right. I taste more of the cream than coffee. I wasnt able to return it because I already left to go to Antioch. I was not a happy camper.

My go to bucks.

Fast friendly service and clean bathrooms.

Always makes my drinks perfect!

Pretty clean place.

Its Starbucks. Like every other starbucks

The rude ass manager on Easter and the fact he looked at me and denied my money after I have been coming here for years I will not be back seem like Racism plays a role here good bye

I love my carmel frappe! I love starbucks always good service, I love the staff, always cheerful and Happy, prompt service cant complain !

Drive threw king line on weekend. I like to go inside and then sit outside with my favorite latte.

Good coffee...the same no matter what location in the US.

Its starbucks, whats not to love

The bagels are tasty, all around a good cafe.

The bathroom was dirty! Looked like it wasnt cleaned in a while..

It was really nice but not enough indoor seating

Easy to get to and cohesive crew. Gets very busy here

Drive thru checker handled our service with professionalism.

Great staff!

Easy, in and out location with a drive-thru.

As Always Great!!

I usually go to a different Starbucks. However I love that no matter where your at theres always one nearby and the customer service is always wonderful!

My coffee was horrible and it is a traditional one, so pretty hard to mess up.

Love the morning crew they are all absolutely amazing!!!

Best Starbucks around! My drinks are consistently tasty, and the baristas are always friendly.

Its ok but I should have gone to Peets coffee ☕

This place is wonderful! The staff work well and professionally

Great service. Very popular in the mornings, so wait coild be a little longer.

We have been to this Starbucks location a few times, we are from the Southbay. We usually go inside..but today, we used the drive thru. Wow. The guy was hurried and curt. Didnt allow us to finish our sentence before trying to guess it for us... followed by yeah got it!. When we get to pay, the 2nd person is a girl. Shesquick but at least shes nice. She finishes our transaction then closes the window on us as we ask for our receipt. A 3rd girl comes and opens the window what are you waiting for? We say, our receipt! Just unnecessary, the curt attitudes.

Too many students hang out there. Not enough seating

I am a regular starbucks fan, but everytime I go to this location they make the worst coffee ever! When I choose to buy from this location, I say to myself... maybe this time it will be different and taste better. Hoping that someone new with better skills will be making my coffee, but it never fails. Horrible bitter coffee, and sometimes burnt taste. I dont like my coffee too sweet, but they forget to put the syrup or something. I am not over exaggerating! Literally every time. It is like they forgot a step or ingredient b/c they were too busy talking while making my coffee.

Very fast and great ciffee

Had Nitro and it was good.

This place has the nicest Starbucks staff (though all Starbucks staff seem to be friendly) this place is exceptional. Thanks

Pretty consistent. Busy pace.

Good atmosphere and homey vibes

Their mochas and frapacinos are good, their prices are a bit high but if you need caffeine and dont have a Monster this works fine.

My favorite place

Good coffee and pleasant staff

It has awesome Frappuccino

Is good!

Great service and quick indulgence!

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Love white chocolate moca

Starbucks is great! Well lovely place

The coffee is horrible more often than not. I frequently stop here since its on my commute route. I almost always regret it - like today. Yuck!!!!

Great customer service

Orders are always correct and the staff friendly.