Went into the Xfinity store to try to adjust my plan. Worked with Todd and he was most helpful. He did everything I wanted and let me know about all the services that were available. Excellent service. Couldnt have been better. Thank you Todd.

Stopped by to pick up my modem so I can work from home the next day. The website said it was ready for pickup. I arrived and was put into a queue of 5 behind new or angered customers that arrived before me… I saw my modem on the rack behind the check in counter.I just needed the modem and nothing else from them. I was all completely setup and paid online. Expected to walk in, give them a name and code, pick up the hardware and walk out. This is the process described online but man are they wrong at this location.They systematically leveraged this system of forcing you to wait to bully customers into their services. Saw it in every customer interaction for an hour.After watching angry customers for the hour, I finally jumped when they called my name to the “booth” picked up my hardware and the employee continued to sell their cell service to me after I said I’m not interested and headed towards the door.This experience made me cancel and settle for slower speed internet from a different provider.

Was pleasantly surprised that I was waited on only about 5 minutes after my appointment. JD my salesperson was so helpful and knowledgeable and friendly. Have not always had a good experience with Comcast in the past but this store at least is a good one.

I am from Asia. English is not very good. There is a salesperson named errol who is very enthusiastic to help me explain and provide sincere service. Take the trouble to help me, I feel that your company is really lucky to have such a salesperson.David

That was an outstanding experience. I was out of there so fast and they werent pushy at all with selling me stuff I didnt want. JP was an outstanding rep, friendly and efficient. He was very knowledgeable and got me a great promo deal that I couldnt find online as well!

Checked in, waited about 10 minutes (not bad) and got helped out by Bianca and she was very professional, patient and nice! She explained my bill to me and was even able to give me a better rate. I’m one happy customer after getting helped out by her.Side note: I watched people get checked in line and it’s amazing how rude people are to the staff. Customers are mad about having to wait to be seen. I’m confused because, don’t you wait at the dmv? Grocery store? Bank? Lol bunch of entitled people.Didn’t catch the name of the girl at the front checking those people in but she’s doing a great job at handling those rude people.

Great location, very open space. The staff is really sweet and welcoming. We were helped by Alex and she was very efficient and knew exactly what we were looking for. It was a quick process but she made sure to be thorough in explaining what we were getting and what to expect.

Always a line. I can never wait as long is necessary. Wanted to switch my phone over. Been there twice. Still no phone transfer.

Friendly employees, fast internet but half of our house has no wifi coverage. signed up for xfi complete with wall-to-wall coverage and I’m being told to wait weeks for their system to run a wifi assessment.

Nice brand new store but the time to be serve here is terrible, the receptionist put my name in waiting list but for some reason it took more than he told and i see the others who comes after me are serving before me.I’ve been there to return my DVR due to cancel my service with Xfinity. I’m happy that not dealing with Comcast anymore. Their billing department is terrible than their customer service even though I like their high quality technical quality,I just cancel my service for billing error every months😡

After cancelling my service, I went to this location to turn in my modem. The manager checked me in, asked what I was there for, and told me, contrary to the agent I spoke with oh the phone, that I should not be returning my modem. I told him that I thought the same, as the installing technician said to leave the modem upon leaving, but the agent on the phone assured me that the modem should be returned. The manager said that was wrong, and I should keep the modem. I insisted that the modem be returned, and he put me on the schedule. While waiting, the manager kept pressing the issue, asking me if I could still access my apartment to return the modem. I told him I most certainly can get into the apartment, but I was not leaving without returning the modem. After 10 minutes, the modem was accepted and a receipt given.Horrible customer service to be harassed and questioned by the manager, who apparently does not know what he is talking about. As usual, a bad experience, reflective of poor internal company communication, unclear directives given to customers, and poor customer service.

Customer service has been good. But this is by far the worst internet I have ever used. I live alone in a one bedroom apartment and with a direct wired connection I have never gotten even 10% of the speed I pay for. On top of this, constant buffering and lost connection. I will be paying to cancel and complaining to the BBB.TRY SOMETHING ELSE!!!

I was charged for internet service that I didnt even have. Was charged for 5mo. I requested a refund multiple times. each time was told I would get one but still havent received anything. Call centers are a disaster. Reps dont know anything cant even read notes from previous calls. Just goes to show how a monopoly doesnt have to really do anything to help customers esp. when theres no one to hold them accountable.

It was a good experience this time i didnt have to wait a long time to get seen

The store did not help fix my cell phone issues. Was disappointed in the the customer service.

Fantastic experience I like how you can chill on sofas watching big screen t.v while waiting for your name/ number to be next

Been with them for several years, I have internet, security and cable. our security is the worse service possible to man. sensors batteries only last 1 week. I called for new sensors and told me they would happily replace it.its a common problem...but that was 2.5 years ago. Im moving out of state, so dropping them would be a godsend. dont waste your time with thus company

No waiting! I worked with a gentleman named Elliot who was very helpful in removing an equipment rental charge (I bought my own). Elliot also told me about Xfinity Mobile and explained how I could save money by switching from Verizon. I now pay half with unlimited data! Thanks, Elliot!

Kudos to Errol at this store. He helped this elder to get pods installed and working at home by his excellent explanations of the purpose and process.

Here we are 3 years later, still the worst service I’ve ever had. Far worse than the Metro PCs I began with in my 20’s. Here’s the deal... we have been here 3 days in a row. The manager can’t figure out how to port a land line into an existing line we have. They turned both lines off by mistake on day one and we have missed many calls for our business. We now have a new third temporary phone number and all calls continue to go to voice mail. When we signed up we were supposed to get iPads because we also switched our internet. It took them weeks of visits and we never got the iPad but we have their service. After missing a weeks worth of calls for a small family owned business I promise when I leave today we will be moving everything back to Verizon. This change in service has cost our family much more than the loss of service. Thousands. Need to have more competent managers and staff should know how to do something so simple. And I promise every customer we have we will tell why they could not reach us!! We will tell them any service is better than xfinity.

Store is very nice, very clean. Staff was very friendly and knowledgeable. Lot’s of parking spaces and the wait time was pretty minimal, weather you picking up it dropping off equipment.

I called Xfinity a few months ago in regard to my moms account. My mom is retired and on a fixed income. Her bill increase about $50 a month. We reworked her account and got her bill back to where it was. They were supposed to apply a $38 credit to my moms account. And they were supposed to waive the service fee for the technician coming to her house. They did credit the $38 however but charged my mom $70 for a service visit.The account was supposed to stay unchanged and she lost some channels. I have spent a few hours on the phone trying to resolve this matter and its literally like pulling teeth to get any customer service .

You sign in by giving them your name, get a receipt, hand over their equipment, and then wait 45+ minutes to confirm that yes you handed the equipment back to them. If you took my name then you already know the account it’s linked to and you have the equipment that is also linked to the account so why make people wait that extra 45+ minutes? When I was finally called they knew my account and address right away when they scanned the receipt because it’s all linked to the equipment! Also there’s hardly enough room to stand around and wait. And definitely not enough space for people to sit with any social distance. When I mentioned this to the manager he offered to give me a chair and have me sit in a corner like a toddler in time out. So it’s good to know they treat a 7 month pregnant woman with respect! There’s a room full of people with receipts waiting and three xfinity employees are at kiosks not helping anyone for the last 10 minutes.Honestly, Comcast is just upset that people are cord cutting and sick of their internet cutting out five times a day and the enticing offer of Peacock streaming services is not enough to keep people around.

Super long wait without any obvious lines that peoples can follow. Chaotic. Crowded most of the time.

Do no go here. Employees dont know what theyre doing and caused lots of trouble for me. One agent misplaced the equipment I was returning within the 15 minutes I was waiting to talk to the other agent who would process the return. This caused confusion and panic and their fix was to cancel unrelated service on my account to make it seem like they were actually doing something. Now I have to try to get in touch with someone to straighten that out, which is a hassle in and of itself because their automated phone system is really customer-unfriendly (hangs up on you and requires you to do unrelated things like cycle your modem for no reason before you can talk to an agent). Save yourself the trouble and avoid Comcast altogether if its an option, but it you must use them, definitely dont visit this location

They were pretty fast and helpful. The Xfinity service is my problem, but the store itself and staff are first class! Prepare for little wait though...

Efficient staff, even found a $50/month savings for us. Dropped extra channels we dont watch and using paperless billing.

Dont usually say good things about Xfinity, but this time was an exception. Helped a friend set up new service and JD was exceptional! He was friendly, knowledgeable and extremely helpful. They need to clone him!

Went in to make changes to my internet plan for 2 houses, got taken care of Right away in a very busy afternoon hour, the Manager was very proactive, all the Employees looked to be in a great mood and looked to be communicating very well, I was very happy and excited to be given 2 new FREE 4K streaming Devices (1 for each home) that was Awesome, Employees from the front desk were very kind and informative. Very Clean store in a very busy Shopping Center, Employees are very friendly and proactive, Appreciated the way the workers communicated to customers while monitoring in store capacity and following Covid protocols, customer service is exceptional, Best Xfinity shop Ive ever been to, I will not go anywhere else but this store for all my Xfinity needs, A++++

We purchased a new iPhone 12 at this location we noticed that Siri was eating to much mobile data on a new iPhone 12 while on a WiFi network. We wanted to exchange the phone for another one. The manager said we will have go to Apple for this problem. I said why should we have to go to Apple when we purchase the phone from the Xfinity store for a phone less then 60 days old. After going to the apple store and having the the phone wiped. The problem still persisted. So I scheduled another appointment at the apple store, however I thought it may be the SIM card causing the problem. So I went back to the Xfinity store to swap out the SIM card. The service attendant said “The SIM card has nothing to do with the problem” I said “I wanted a new SIM card away” After installing the new SIM card the excessive date problem stopped eating to much data.

The gentleman took care of my issue, I was very happy.

Waited for hours just to exchange a box.Terrible service. I went to the store as advised by Comcast to turn in my cable box in exchange for a new one. How simple for this one small transaction.

I didnt have to wait long, and the person that waited on me was friendly and respectful, however, she didnt really fix my problem.The issue is that the voicemail on my phone mixes up my messages. It is totally unreliable. If someone calls me and leaves a message, I still cannot trust that I will get the message.The person at Xfinity told me I will need to wait until another update happens that fixes the problem.In terms of Covid protection, everyone was wearing masks. The person that worked with me told and showed me what to do without touching my phone.

I went here today to replace my grandmas old cable box and swap it with an upgraded box. In order for my grandma to watch and subscribe for her Filipino channels (TFC, GMA Pinoy TV & GMA LifeTV), I had to replace the old box since TFC is now in HD.I arrived promptly for my appointment at 4PM. I was welcomed professionally as I returned my grandmas old box and remote. Then, I was given a barcode to proceed to a waiting area until my name was called.Approximately 10 minutes after arriving, I was called over and assisted by an Xfinity agent named Norma. Norma was not so friendly as I began and explained the purpose of todays visit. My main intention was to replace the old box, swap it with a new and upgraded version and add her Filipino channels. However, it took me several obstacles due to the fact that my name was still not added to my grandmas account as an authorized user. What do you expect? Do you expect my grandma to add my name to her online portal while she is still learning these technology upgrades from me? Thankfully, I was allowed to call and talk to my aunt on the spot to verify the account details. After todays visit, I was very sure that my aunt added me as a manager to my grandmas account.When it came to finalizing the order, Norma encountered trouble upon adding the Filipino 3 package (TFC, GMA Pinoy TV & GMA LifeTV,) and I overheard her asking her colleague if this package can be added to my grandmas existing plan. Her coworker said oh no, they can only add TFC. Excuse me, GMA Pinoy TV & GMA LifeTV channels can be added without an X1 Triple play Plan. It also works with existing double play plans (like what my other relatives have in own home.)When Norma kept running into this error for about 20 minutes, she tried selling me into getting the X1 Triple play plan with only 300 mbps on top of my grandmas existing plan for about $200.00 per month. Woah, thats way too expensive! No thanks! In my own account, I currently have an X1 triple play plan that is only $150.00 per month! As a result of this scamming offer, I refused to sign my grandma up for a skyrocketed price per month. I kept insisting to keep my grandmas original plan and just add DVR and the Filipino 3 pack. In the end, I slightly won over Normas offer by having the upgraded bill at $20 cheaper compared to the first offer. One of the reasons why it became only $20 cheaper is due to DVR and HD fees. I wasnt happy about those charges because my plan at home doesnt not charge me for it (due to my loyalty with Xfinity). Norma wasnt really having it when I made her repeat the calculation process and quotes for a monthly. I also couldnt hear her well due to background noise at the store. However, as an Xfinity store, I insisted in having her become more transparent about the quote for my grandmas monthly subscription. Norma can do better to be more patient, transparent and more accommodating and friendly to xfinity customers like me. She has to work on that in order to prevent an unpleasant experience that I had today.Now that my grandmas new plan is not under a contract, Ill just find another way to negotiate her xfinity plan to make it cheaper over the phone instead of going to an Xfinity store. I am smart enough to say no deal, walk away with a decent plan and speak with an xfinity agent on the phone to find a better and cheaper monthly price. If I made it work for my own plan, then I can make it right for my grandma to help her continue watching Filipino channels on Xfinity for a lower price. I will only go to an Xfinity store to return and/or pick up new equipment.

The service here was without a doubt fantastic! Max helped my wife and I with changing our mobile service over to Xfinity. He was extremely knowledgeable, patient and professional. Took the time to answer our absurd amount of questions and provided us with a lot of useful information. He provided package options and introduced us to possible phone options. Max should be teaching a class on what great customer service looks like.

Very pleased with the customer service. Everyone was friendly and I got my business done quickly.

Beautiful shopping center with great shopping and free music on Wednesday nights

Ok so I, bought an Apple IPhoneThe service is terrible I want to return the phone to the store I think it’s wrong that I have to go to Pleasant Hill from Willits California to do so there’s no way to ship the phone back and not be charge for it I bought it on April 18 of 2021 and I have to travel to an a half hours away to return it to that particular store for business

Service was safe fast and professional. Pointed out great package deal.

Fast service! In and out in less than 5 min.

They were fantastic absolutely i would recommend going here they have the new modem router combo and it looks fantastic finally it has fans on the top and bottom I would highly recommend going to get yours replaced this is definitely the best Comcast is made so far thank you so much

Went three times in last three years significantly improved the service.

Long wait, if someone goes for bathroom, instead of serving someone else, support person is waiting idle for 10.mins

If youre looking to switch services see Jay. Great guy 100% honest. I know this because I knew the answers to the questions I asked him. All in all its a 5 star from start to finish

Exceptional service ! My experiences have always been super long and a hassle when switching over or opening a line at a new company but not here ! AJ made it super easy to get my new line started. Was very patient while I was on hold with my old company (for an hour and 15 mins), his attitude was very optimistic during the whole process which I appreciated because it could get boring/irritating being on hold for that long. I’ve till this date have yet to had a bad experience at this store!

I was in and out quickly. Just needed to drop off old equipment and pick up new equipment.

I always get great service from the folks at this Xfinity store! Really appreciate them and their customer-centric attitudes!

This is a 5 star review for Tony the manager & Christian. I was a former AT&T U-Verse client and prior to that Cox Communications. I recently purchased a brand new construction home and the only option I had for my internet & tv services was Xfinity. I was hesitant and had spoken to an associate on the phone for 2 hours about a month ago who wasn’t from this store and had setup a bundle with 4 services, unfortunately this associate made a lot of claims and promises about the services I was being offered and sold. Today was installation day for all those services and let’s just say it went horrible with the first tech, the 2nd tech made things better and was fully transparent and honest but I still wasn’t happy or satisfied especially with how important internet is being that I’ve been work from home for over a year now and rely on these services. I came into this xfinity store about an hour ago and these two gentleman I’ve named above went above and beyond to correct and rectify everything. It brought so much peace and clarity to my mind and as a loyal customer of so many companies and brands... I have to say a big thank you for turning around this negative experience into a positive one!

I worked with a really nice tecnicion on the phone. He left details on the computer to help me. I am 73 and didnt understand wht he said to get. He was great. When I went to the store the young man wouldnt look at the note. He kept telling me he had only 2choices of devices. I finally insisted read the note. By then I was very upset. He then read the note and gave me what I needed. He needs to understand that everyone doesnt speak the language of xfinity. I was very disappointed.

I think if you are not high end customer there they will not help you in the store and tell you to call another number which this one by itself not a good customer service.There is lack of customer service no matter how small is they should acknowledge the customer need and help them right there instead of giving them a phone number to call . it is so disappointing to visit there and you find unprofessional manager or employees there.That store needs better friendly employees and managers.

Horrible service. Everyone is clueless. Month long to get a refund back and still do t have it. Never again will I try new xfinity products.

The store is well organized and efficient. But, I had to go there because I could not get a human when I called their public service number, which sucks.

Initially the customer service reps at the front door were overwhelmed and a little rude. The customer service rep.who helped me with my billing problem was supportive and very professional.

Staff was very helpful

I went in this morning because my phone stopped receiving calls/texts. When I explained it to them, they said oh ya, your phone (purchased less than a year ago) is no longer supported on our network. Heres a phone number, call them and they will mail you a new one, bye. I said how am I supposed to call this number if my phone doesnt work, but that wasnt their problem. So I was forced to walk out without a new phone, still paying for my current service. No warning, no emails, nothing on their website about them discontinuing this service.

It was a great experience Maxx was the best so patient so knowledgeable if you ever go there ask for Maxx great guy

We went in to return the old settop box and get the upgraded voice control. It could not have been easier. The service was great!The new voice controller is great!

Great staff and excellent service. I never dread coming here as they always take great care of me.

Knowing that companies like comcast and there terrible policies and plans, I expected poor help when I came in. I needed to change some info first and for most for my account and then wanted to update my plan from $140 is to $105 is (absurd by the way). The lady who helped me was nice but seemed to miss out on telling us about the headache there xfinity app is. Generally terrible. But in 2020 internet is must so of course I paid. I got home and then attempted to activate my modem and saw that the info I wanted changed was still incorrect. With no other way to access the account I returned to the store on Dimond Blvd and when I got to the door one of the employees gave me a phone number to call. WHY DIDNT YOU GIVE ME THIS BEFORE?!!? It seems like its a part of the comcast experience.-updateThe people at the store said they would send someone in two (2) days. At this point our wifi is off completely but we are paying for their services. Going to try and ask again today and see if there are more hoops they want us to jump through.

In and out. Was expecting a long wait due to covin. Not to be.

Pre-Covid, there was ALWAYS a wait, now les tha 5 minures to do return and/or ask a question..

So I drove all the way to brentwood because the store employee said that the phone I was looking for was in stock their but when I get there she was mistaken on the series in stock. So long story short after driving there I left empty handed....

It was fine, but of the 3 replacement phones we were there to purchase, only 1 was there. Ended up purchasing everything online and it was just as easy.

Service was prompt and efficient.

Always great service.

I had a number of things that needed attention on my account. Went to Comcast had a very short wait and had all my issues solved in one visit. Service rep was terrific and very personable. Nice to do business with Comcast!

Great experience! Elliot Hull was great!

Made an appointment & took me at exact time. Quick & painless. Good customer service..

Always great customer service

Was rather impressed Came to return cable box. Representative caught everyone entering, asked purpose and either directed people to appropriate window or - with me - asked my name, took the device, told me to please take seat i will be called. There were about 3 boxes already on the counter, so i was hesitant but sure enough in about 2-4 minutes my name was called, pronounced correctly and only a scan later i left with receipt. That was one nice Comcast experience.

They’re very UNPROFESSIONAL. My family has had the same number for YEARS and all of a sudden our house number was changed WITHOUT BEING NOTIFIED!!! For months we haven’t received ANY calls, we hadn’t heard from our pharmacy, our schools, or doctors and the list goes on.. If we didn’t figure it out, we wouldn’t have known. Not only that BUT it’s been weeks going in store SEVERAL times to have it fixed, in house appointments, calls and we currently STILL haven’t had any change to it. DO NOT CONNECT WITH THEM.

Once inside the service was efficient and polite, but the inbound processing could use some improvement. There are two doors - the open doors under the store sign is intended to be used as exit only and there is a second door for queuing into the store. For people that have never been to the store its not obvious that there is another entrance with a line (or even that the line was going to the same store). My entrance through the wrong door set off a long chain of go here stand there oh you have an appointment then wait here instead. My suggestion is to place one sign under the door you want to be used for an exit pointing to the other door with the line and a second queue for people with appointments rather than having one employee attempting to intercept and redirect everyone individually. One sign is worth a thousand redirects in this case. In these (COVID) days I think most people are understanding and want to help retailers manage their social distancing policies.. help us help you.

Details of my experience 1st, 2nd and 3rd time was awful all 3 times. They are really good at trying to sell you stuff. Difficult to make payment, difficult to make a simple sim card purchase and difficult to make a simple transaction. When you go you should be prepared to waste at least a minimum of 30-60 minutes of your time.

Great people, everyone wore masks and service was excellent, recommend you make it an appointment if going.

Came in to return a modem after I had bought my own. They couldn’t take it back due to my package that I had needed a modem that had phone capability. And thats fine I understand the issue, but instead of helping me reconfigure my package they told me nothing could be done. I had to call the 1800 number in order to find someone that could actually help me and readjust my plan to a fair price. Terrible customer service! Neither the sales rep or the manager were helpful.What’s the point of having a storefront location if they’re going to make you call instead. Trash customer service!!!

Had my domain placed on hold because it didnt auto renew for some reason. Called the guy and paid for it and two days later the website still doesnt work. Trying to call them back, but cant reach a live rep...stupid company.

Norma is great! Excellent customer service skills, sweet and helpful. She listens and gets clarity of my needs. Thanks Norma.

Had to stand outdoors in very cold wind. Line did not move. Left after 15 minutes.

Self service to pay your bill. They will help if you cant figure it out. Plenty of parking.

Logan and Bianca are the best associates I have ever been help by. Logan helped me get a new iPhone and didn’t try to up sell me. He listened to what my needs were and made sure to address my questions right away. After he helped set up my new phone Bianca helped install my screen protector and case. Both were extremely professional and helpful. I can’t thank them enough.Liz helped too.

Great customer service. Fast and friendly.

Love Xfinity, great service at this location. The store is popular and you may have to wait a little bit if you come at peak hours. Once they get to you they will take good care of you.

The store is nice Im not real happy with Comcast these days or Xfinity whichever their name is I think they just change your name to Xfinity because of management company came in and said look youre wasting all this money being nice to your customers.so now theyre not so nice to their customers but theirbeautiful. The people there are very nice. its the people on the phone when you get a bill that doesnt seem right that arent veryhelpful like they used to be. before they wouldnt want to lose your business and they would work it out one way or another now they just dont care if they lose your. business

Professional, We did not have to wait long. Carlos helped us and was very patient and polite. He explained everything well and answered all our questions. Parking is easy at this location.

Xfinity / Comcast is a typical American corporation that overcharges their customers, provides a lousy service and has 0 support. You get to chat with a robot, or an error message when you try to schedule a call back. You get overcharged and taxed for services you do not use. Like for instance a TV Tax (I do not have a TV or Cable service). Even in Moscow Russia Internet is much faster and cheaper. Shame that we do not have more competition in Bay Area California USA. Really shame.

In and out quickly, Hopefully got everything I need! Lol!! Great service!!!

Theres a line of people waiting to get in. Not enough staff working.

Marcos is a waste of space as a manager he was pushy to get me out and probably get back to his lunch he offered me no help with any questions I asked I was having trouble with the online communication since it’s all done by text now due to covid he never got back to me he did nothing to help me he was rude and inconsiderate. He doesn’t desert to be a manager of anything other than his food I know that’s petty but my cable was out for 7 days and finally I decided to go to another store in Brentwood where I found real help with my problem the veranda location in concord is a bunch of fat lazy employees who don’t help

This newer location is a million times better than their old one. Much larger and way more people to help you so the wait time is way shorter then it used to be. Im definitely happy they have this new building

The guy that help me was loud and mean. He made me cry

Sometimes it stops working, I wish I had a better option, looking to change provider if it is available

Store lacks customer service integrity.

Had a horrible customer service experience here the other day.

I stopped into the Concord location twice recently to ask a couple of tech questions. VERY IMPRESSIVE that I was met by a helpful tech immediately who personally dealt with my issue and offered a solution. Total time spent in the store was less than ten minutes.On the second visit, same positive experience and was served by a tech named John Guido whos advice was spot on, saving me time and money.Keep up the great work, folks.

Poor customer service. People at the door cant answer questions, say I dont know . The employees need to know who can help inside the store of they dont know. Lazy, and poor business practices.

My wife and I recently bought new IPhones at this branch. The individuals who helped us compare and select our phones were consistently patient and helpful. Jay guided us through setting up our new phones, and we particularly appreciate his good-natured patience in that process.

Didnt wait long

I was pleasantly surprised by how quickly I was served. The line was about six deep when I arrived but moved at a very rapid pace. They courteously and professionally resolved my issues and had me out the door in under 10 minutes.

The staff here is friendly and courteous. They have improved tremendously over time. No more long waiting lines or staff pressuring you to upgrade. The prices of services are still quite high, but if its your only option based on where you live you will be well served at this office. Im happy with the treatment and the help. The only thing I am left asking for is more competitive pricing for areas where Comcast is the only provider. Having a monopoly on the market in so many areas allows them to keep a high price.

Help me on a lot of thing in store better then the customer service by phone