Spoke with Matt, great customer service. Matt called claims adjuster from aul warranty and worked with them to fix my display control unit. He also took care of the recalls on my car. He has great communication and updated me as needed.

Needed my 40,000 mile service visit and worked with Analiese who was amazing! Service was completed on time and Analiese even succeeded in having the shop attach my license plate frame (this was not an easy task because the holes on the frame were too small for the bolts). Thank you for a great experience!

Very easy and user friendly experience. Booked online and had many day/time options. Completed the work in a very timely fashion with good communication via text and phone while I ran other errands in the area.

Maintenance service. I appreciated the ride to work earlier than was planned. I also appreciate it when he tells me what is anticipated at the next service appointment and when that should be scheduled.

I had a warning system failure that Nissan had not seen before. Concord Nissan replaced the faulty workings and quickly got it back to me. The only downside was waiting for them to find a driver to pick me up at Bart since my tech was unavailable to order that ride (off duty by then). Should be easier to bridge the follow up.

From the moment that I stepped on the lot I knew I wanted a Rogue, but Tristan (sales manger) gave thoughtful information about the car after listening to me express my needs. I never felt pressured to buy, and Tristan was transparent throughout the entire process. I was supported to make the best decision for myself in purchasing my next car. The entire team was friendly and made me feel right at home as I weighed the pros and cons of my purchase. I am very happy with my new car, and satisfied with the amazing financing and warranty options that the team provided (thanks Taregh! - finance manager).

TJ was nice, serviced my car immediately and applied my discount with no issue. I always enjoy the service at this location. Such a kind and friendly team

It is always a pleasure having my car serviced at Concord Nissan. The work is completed in a timely manner, and everyone is always very friendly and cordial. The waiting area and restroom are clean and nice. I appreciate the professionalism, courtesy, and friendliness that has always been a pleasure at this dealership. The service person that helped me also helped me to figure out a feature on my car. He was extremely courteous. Thank you Concord Nissan.

It was a wonderful experience. Thanks to Bob Murray. He is a very honest, knowledgeable, and accommodating sales manager. I wish all sales staff were like him.

Fisal and Jose helped us out and answered all the questions, very friendly and excellent customer service!Really smooth transaction, I would recommend this location.

I was met by Dana with a friendly smile and took the time to see if a payment for part of work was able to be transferred to your dealership from Elk Grove. She explained what I needed done and gave me an estimate which was almost exact. I was very happy with the service.

I had an emergency with a flat tire. I needed to take care of it immediately. They analyzed the problem, told me the solutions. It was fast, polite and I was on my way with my life as a Nana out to pick up my grandchild from summer camp. I never missed a beat!

I LOVE THIS DEALERSHIP. I drive 16 miles to Concord Nissan versus the 2.6 miles to Hilltop Nissan in Richmond. Everyone is always so nice and THOROUGH. My advisor is always able to tell me exactly what my car is due for and even what I’ll be due for next time around so I can prepare. This last time they even washed my car! I was really blown away. And I love Walter my advisor at the Concord store, he’s the best! I’m so grateful to be able to take my car in to such a wonderful team I can trust! ❤️ I literally leave with peace of mind every time! 🙌🏾

Good diagnosis. Work completed as promised.Worked with the warranty insurer flawlessly - thank you.Quick appointment setup and checkin.Polite drive back to my home.I thought I was going to get an email with my checklist and such. Not received yet.Good job.---- Ted Chrobot

Service was a recall and 25K mile maintenance. All went smooth and the service rep kept me informed via text which is my communication preference.Thank you

Stellar customer service deliveryBy Matt and Team.

I liked the person who helped me. and service was very fast which is a big plus.He honored the website coupon.Waiting room was continued to be cleaned and wiped which is good in covid times.overall happy customer.

Walter is a great advisor. I really appreciate efforts of Tonys team to make my service experience Truly Exceptional!

I bought my 2016 rogue here new and I use to get serviced but Friday tried to get appt to service was on hold long time . I asked to do oil asked how much women says theyll tell you when show up I said Id like to know now so she put me thru she did schedule an appt for wed . I held for a long time and hung up after holding quite a while . today sat I thought id try again to give benefit but their phone service is far worse than it was before after being on hold for long time I opt for voice mail I left message to cancel my appt if they set me one and I also said I was still trying to get price quote for basic oil . Ill now go to Dublin Nissan ive been there before and their service is awesome . sadly im disappointed since this was where I had bought my vehicle. their service and promptness use to be really good.

Car got lost during pick up and had to wait and ask for car several times. I was actually showed keys and asked if they were mine and they were NOT. Estimate for fix was way too high. Using All Data, my repairs should only take 6 hours and parts are about $500. So estimate of $2850 for repairs is a rip off. Im offended that you think you can take advantage of me like that. Thank goodness I have access to evaluate fairness of quote and alternative repair shops.

Theses guys are horrible, they lie to you just to get your business. My wife and I were planning to buy a newer version of the car we have, however, I will never step foot in that dealership again. Horrible service...I intended to go on YELP and give them another review, my work schedule has made it difficult...but I plan to by the end of the week. If I could give them negative stars I would, very disappointing!

I was not expecting a complimentary oil change and service. I had some mistunderstanding on the original fee for service, but hoping for some type of discount. TJ went above and beyond. I REALLY appreciated it. Thank you!

Perfect experience! No frills and direct with responding to my service needs, as well as, quick and efficient! Thats all I ever want in good quality service. As a Public Health Nurse, I use my car everyday for this pandemic emergency response. So I want to be sure my transportation keeps me safe, and this dealership helped make sure of that! Thank you!

TJ was extremely knowledgeable, courteous and professional and was very thorough with every question. Will definitely return to Concord Nissan as I always have a very good experience there. Great service!

I bought a car, and the process was so easy. Bob Murray had everything ready for us when we arrived and answered all our questions. The process was fast and painless!

Friendly, efficient. I always wait for my vehicle. They get me out of there as quickly as possible.

I did not have a scheduled appointment so I e-mailed Tony Mattice and Walter Ameling and as usual, they confirmed that I can drive in when ready. The work was done in no time (along with a 20-point inspection). I am very pleased with their service. Also, I needed a part for my 2019 Murano so instead of going thru the trouble looking it up, I asked Walter and he was able to give me the part number to take to the parts department. The parts department ordered it and promised me that it should be ready by 8:00 A.M. the following day which it was when I called - as promised. Thank you to Concord Nissan staff.

Fantastic service and was treated wonderfully. Bought a car recently from them and it runs beautifully. Would definitely recommend to anyone looking for a car.

I had a great experience with my recent visit to Concord Nissan. Bob Murray is professional, knowledgeable and his approach to customer service is thoughtful. He remembered to reach out around the day my lease was approaching its end and was easy to work with. Bob was able to advise on questions throughout the process and made me comfortable with my decision to sign a new lease.

I came in for an oil change and was advised I also needed to rotate my tires. I agreed and now my brakes dont squeak anymore, maybe they blew the dirt off the pads. Thank you service department for always performing at your best.

We had a wonderful experience at this dealership.Jose was awesome. We bought a 2020 nissan kick.Its a beautiful car.

Zachary was a pleasure to work with. He explained the various trims and packages that were available in the Rogue and was able to secure the Rogue trim we wanted from another dealer within 1 day. A great experience and plan to purchase from Concord Nissan in the future

The Nissan service department has always given me excellent service and is the only place I trust for my vehicle repairs. My recent visit identified a major problem which needed immediate attention. The repair was done without issue thanks to the service staff and repair techs.

Fast, clean and friendly service

Came in for routine maintaining. Walter Ameling was very professional, courteous,and proficient. Had a great experience

I took the car in for minor service. It a done quickly, no problem. What made the visit special was your service dept determined i needed new tires. Annaliese Malley looked up which tires fit my car, were on special and gave me information re three choices.I will be ordering my tires from your dealership.

They had me in and out in less than an hour and the price was great.

My experience was great! Walter in the service department was excellent! He kept me updated on my car and the timeline he set was accurate. He needs a raise! That was the best service I have ever received at Nissan. Thank you, Walter!

I was very happy at the beginning when I purchased my new van NV200sv from the dealership. One of the incentives that helped me make the decision to buy this car wasThe promise of a roof rack from the manager. When they showed me my car, I noticed it did not have a roof rack. I spoke with the manager to remind them that this wasAn agreement made prior to purchasing the van. He assured me that he would talk to corporate and will have on for me the following week. I figured it wasNot a big deal and trusted they will follow through with the roof rack.On the same day of purchase as I was driving home, the radio screen turned off by itself. I waited a while and turned it back on, I did not think it was a big deal becauseMy car was brand new. I had the same issue throughout my drive home, so I called the dealership once I got home and was told to bring in the van so they can fix it.I was able to take it to the concord dealership two days later due to my work schedule. Shortly After leaving this service on the drive home the same issue happened.Long story short I have had to take my brand new van to the dealership 4 times since I purchased it and the problem has yet to be resolved. I have even reachedOut to the Nissan corporation and explained this entire ordeal with them and I was told to take it to the Golden State Nissan in San Francisco. The manager thereSaid I would have to leave my car for a few days and could not provide me with a loaner car. I reluctantly left my car there hoping this will be the last and final timeI would have to deal with this issue. After two days of them having my car I finally went to go pick it up. Again, the issue was not fixed. I am still having problems withThe blue tooth and radio screen. I made another appointment, this time with the San Leandro Nissan and after a few hours of working on my car they informed meThat they do not have the parts for my car because it is a new car. This is not some off the wall mechanic. This is Nissan, how do they not have the parts for theirOwn cars? I feel like once I purchased this car, customer service went out of the window. They have not tried to compensate me or correct the issue which is all I want.I bought a brand new car I should not be experiencing these type of issue.

Fisel Zandari answered all my questions and was very patient with me during the sales process. He offered a great price and matched me with the car I needed. Every car sales person should take a page out of Fisels book on customer service. I would recommend my friends and family to go see Fisel for any vehicle needs. Hes the best car consultant ever!

If my expectations are for a job done right, asking me if expectations were met is yes....but this will make the provider look bad. Learn English!

I dont know why people gave this place low stars, they are hands down the best at what they do, they found me solutions so I get the car I need even tho I had bad credit, they have a huge selection of cars and banks they deal with, Mr Alvin is very helpfull I ended up buying a very nice maxima

Had an airbag recall on my 07 Nissan Versa. Called five months ago, they told me there were no parts available and will call me back when the parts become available. But they never called me back, and again I got a Recall Notic reminder card from Nissan corporate, that I should call and this time parts were available. Called again, the lady on phone was very polite and helpful, and set an appointment for me. Went in appointment day at 9 am shortly, a helpful service advisor helped me, told me would be completed by noon. Friendly shuttle driver dropped me home. They called me at noon when they finished replacing airbag on my car. Again the same shuttle driver picked me up from my home. Everything went smoothly. Cashier lady was nice and polite. Went to pick up my car, to my surprise, I found my car was shinning, coz it was very dirty when I left in the morning. I wasnt expecting that they would clean my car for free. I was very impressed with the level of customer service of Autocom Nissan of Concord. All the personnel I dealt that day were professional and friendly. I highly recommend AutoCom Nissan of Concord for servicing your car. Thanks to all staffs that provided excellent service to me on my first time visit there.

I’ve been dealing with this business off and on for over 20 years, through various ownerships. The current personnel are just as professional and personable as the original staffers were. And they were why I continued doing business there.

Waiting in service line for 10 minutes before anyone asked if I needed help. Only one in line

I was waiting for the shuttle when I left my car and when I had to pick up my car and it never arrived or was contacted, I was 10 minutes away from not being able to pick up my car that same day.

On Saturday afternoon May 15 our 2015 Nissan Sentra was left at Concord (CA.) Nissan. It had a CVT problem that was under warranty and would cost us nothing for the repair. The car rental would be reembursed by Nissan. The repair work would begin Monday morning and might take 2 days. Monday afternoon I received a call from Ms. Anneliese Malley (Service Consultant) telling me the car was ready for pickup :). She was GREAT during the entire process. We were advised- informed and consulted each step in the process. Her professionalism saved me both time and money. Believe me- I like saving money :). Thanks Anneliese! Mr.HH

Leslie was a pleasure to work with. She was on top of it and kept me up to date on everything that was happening. Really enjoyed my experience working with her.

Oil change and tire rotation.

Great vehicles at a good price and great customer service I definitely recommend this dealership! I purchased a 2018 Nissan Frontier SV 4x4 and Im very happy with it!!

The car was repaired as expected and promptly. Also washed the car. I used to have an Infinity and to bring it to the dealer for service. Equivalent service.

I had a wonderful experience working with the concord Nissan team. It was night and day compared to the dealership I was working with previously. The communication was excellent and the customer service as well!

I have been bringing my Murano here for service for many years. I was always treated so well that when it was time to buy my husband a truck this is the first place we came. Found what we were looking for and after doing some online comparisons came back to purchase. Shah, Brittany and Bobby were wonderful to work with. Shah delivered the truck to our house for us. Friendly and courteous service. Will definitely recommend Concord Nissan to everyone.

It was fine but my car was still telling me that the air was low on the car. I was hoping they would do something about that but I didnt say anything about it either.

The best and trustworthy service department I have ever been. very friendly and great pricing with excellent tech guys and Toni the service manager is a nice guy.thank you guyskeep up the good work

I was met promptly and my technician was very familiar with my car I was taken immediately I did have to wait a bit for my car to be serviced because they were busy but it’s worth it!

Highly recommended easiest car buying experience you will have the team at Concord Nissan works seamlessly to ensure that you leave with the car and price you desire My sales rep Joe was incredible not only was I able to take my time and test drive 3 different models but was also able to negotiate easily the best possible price on a new vehicle which I had never experienced.

It was very expedient and well done. Thanks

Purchased a 2017 Toyora Rav 4 Limited. That was on March 13, 2020. Waited for license plates to arrive. None came. Called Nissan and after checking said the Vin # was incorrect. They had to send out someone who would verify the car and the #. Waited and waited for that someone to come. Called Nissan again. Mind you, it takes forever to reach a live person there!!. Anyway, they said theyd check and see what happened. Nothing. Another call to them. Finally a man came out and verified the #. It is now Sept. 1, 2020 and still no license plates. Called Nissan today, no one has called back. Thats nothing new. Going to contact BBB and file a complaint. Has been almost 6 months and still have paper license where license should be.

Excellent customer service.. definitely surpassed my expectations

My most recent visit to Concord Nissan was effortless. Although the service took 2 days, I was notified quickly by Brandon that it would take the 2 days and that all of the work would be covered by my service plan. Brandon also, looked to see what recalls were available for my car and those services were completed on my vehicle. Thanks Brandon!! (I hope I got your name right).

I only had a 5,000 mile servicing, but I also received a complimentary multi point inspection and a car wash. Every person whom I dealt with was extremely professional, courteous, friendly, and helpful, especially Annaliese. She went out of her way to give me excellent directions of how to drive from where I live in San Rafael to Concord Nissan and then how to get from Concord Nissan back to Highway 4 on my way to San Rafael.

Brandon is incredible listens to my concerns and sees that they are fixed. He goes above and beyond to make sure I have all that I need. Excellent guy

There was one lady who helped me with some questions, but that was the extent of the professional and fair customer service. Recently I went in because I was having an issue with my Nissan. The middle seatbelt buckle was literally missing. This is a liability on Nissan’s part. I bought my Nissan new from the dealership, yet when I requested that they take a look at my seat to see if the buckle was there and possibly hidden or stuck, the man told me it would cost me about $100. It would cost me a hundred dollars just for the them to look for my seatbelt buckle, which like I previously mentioned, is a liability on Nissan’s part. It would have taken less than 5 minutes, but instead they tried to charge me. It terribly represents Nissan, for them to be fine with letting me drive a car without a seatbelt. Terrible professionalism and lack of customer service.

Another disappointing experience. I will definitely be updating my yearly review to JD Power.

I was in and out with my new car in about 2 1/2 or 3 hours. Everyone was super nice, and made the process sweet and easy

Very Professional and polite. The staff is very careful during the pandemic. The place is very clean.

I was in need to purchase a vehicle for work and school. I would also not have to burden my mother with having to wake up early in the morning to take me to Bart in the morning.I did have specific requirements regarding the exterior color.The salesperson Shah was very assertive and responsive to my needs and my limitations.Everything worked out amazingly. I had a very very positive experience. Timing was a factor and the salespersons timely intervention to guide me and provide me with motivation and reassurance was imperative.The supervisors were accommodating and understanding. The Financial person, Mark was .. great!I am an essential worker who had problems with work bc of public transportation cut backs. I am also a graduate student who is now able to complete my studies in a timely manner.I and the people i serve owe allot to Nissan.Thank you for your kind consideration,gi

Luis was an awesome sales person. I didnt feel like I was being pushed toward another product or for warranties -- it all went smoothly and we love our new car.

Concord Nissan and their entire team were excellent to deal with. I have purchased several cars from Nissan and have always taken friends and family members to a different dealer. After having a horrible experience at that same dealer, I took my friend to buy her car in Concord. Prior to going to the other dealer, I shared with my friend how great they were, only to be more angry than disappointed. Louis at Concord Nissan treated my friend and myself the way they should have. They treated her with dignity, respect and kindness. It was scary for her at 20 years old to make a big decision like buying a new car. There was no high pressure sales techniques and let her take the time to decide before starting to do paperwork. That was one week before I took my son to buy his first new car.Now on to this purchase. My 16 year old son has saved money and wanted to look at a Nissan (I kinda pushed him). He loved the new Sentra and then had to make a “deal”. I’m glad to say that Louis got 2 sales in 7 days from our household by simply doing the right thing and treating people like people, not a paycheck. I’m probably the easiest client to deal with because I know what I like. I know what I’m willing to pay, realistically. But somehow, a different dealership, almost ruined it for me. I’m glad Louis, Taregh and the entire Concord Nissan team were there to save me from choosing a different car brand just to spite the dealer.

Reservation was easy, service was fast. No surprises. Will definitely return.

Best experience! Tristan was knowledgeable and got to know me and what I needed and wanted in a car. Wasn’t pushy to just sell me something but made sure I was comfortable in what I was about to purchase and went above and beyond to make the process easy and stress free! Thanks Tristan!!!

Annalise was an excellent service rep. She helped me get in an out of the service center within 1.5 hours. No unnecessary hoopla at all.

Came in for a battery was treated good concord Nissan helped me out when the local Nissan dealerships in my area didnt help me Ill be back for my service needs thank you very much John.

Spent 2500. and i’m not satisfied

I had a 15k mile service

I was helped and welcomed by all the staff there !

Their service is outstanding! They take the time to talk to you and enjoy the experience. I serviced my vehicle with them and they are honest and friendly. They also have complementary Chademo for ev. I recommend them if you are looking for a good honest dealer.

Tristan was very professional and gave us some good advice and information

It was more than pleasant. This isnt my 1st time here. The service was amazing. They get the job done fast. Both times i was helped by a man named Touri. Im coming back for sure.

I just purchased a 2015 Nissan Murano on Saturday 8/1/20 and I must say that my sales representative Jamie was absolutely stellar! She made the buying process simple and she was a total professional. Thank you very much to Concord Nissan for making this a great experience. Jamie is the best!!

Keep their promise- timely. Friendly. Customer Service. Clean facility. Free coffee/popcorn.

My experience here has always been friendly and efficient. Concord Nissan is full of nice and helpful people

I have just been offered a new position in SC. I came to the dealership to prepare for my coast to coast trip. Along with normal maintenance and inspection that goes with oil change and tire rotation they they checked the brakes that were marginal and considering my trip brought this to my attention. I appreciate all the time and attention Concord Nissan afforded to my vehicle and travel needs.

Exceed expectations indicates that my expectations werent good. I have always had great service so my expectations are normal which is high since thats always been the way its been. So when it asks it it exceeds my expectations - yes I marked it - but I expect nothing less from Concord Nissan. From the gentleman who met me when I drove up, did the estimate, contacted me when it was done and explained some issues - to the driver who took me home and picked me up at my schedule. All A+++ in my book.

Bob Murray is the consummate professional!

Was a simple maintenance of an electric vehicle, so nothing super difficult, but quick service and the surprise was I got a washed vehicle, which I did not expect due to SARS2 noise.

Manager Tony is very kind, patient, profession . I told him that I do not have budget to fix my car, and he explained to me that which part is most important and emergency to fix it out first. Although Nissan is little but expensive to others, but I will come back Concord to get service for my car

You know customer service is the key to every business and CONCORD NISSAN HAS THE BEST SERVICE. Chris is just a great and made sure I was ok while I was there. Uncle Bob as they call him was so honest and personable with me. It made me feel at ease. Mo the finance guy worked his magic!!! Marie the paperwork lady was awesome to make sure I was set and of course Joyce just your smile and friendly personality help me relax. Thank u thank u thank u. You all are the best!!!!!Tina

I have had my vehicle for just over a year now. I have NOT recieved some of the priorities that i need. I have still yet to receive a Manuel, the 2nd Key to the vehicle and still, no repair to the damaged bumper. i have continued to inquire about these matters and have yet to get any positive response or help.Recent visits for my service have been ok, however, the rental car was did not have a lot of gas in it. The service is extrememly overpriced.The employees have kind and upbeat, however, it just feels like its all a show. I truly do NOT feel like a valued customer.

My exceptional experience had everything to do with my service rep. He was kind and explained things simply to me and even offered advice on future maintenance! I will definitely be coming back because of his excellent customer service skills

Lock if communication between workers, shutter kid never show up, very exhausting trip

TERRIBLE CUSTOMER SERVICE. THEY WILL LET THE PHONE JUST RING AND RING WITH NO ANSWER. I SAT LETTING THE PHONE RING FOR 5 MINUTES. NEVER AGAIN.

Both the dealer and the store manager were friendly and genuine. They worked hard to make sure that I got a great price and a great interest rate. Im totally in love with my new car and left the dealership with no regrets.

The salesman who helped my grown daughter buy me a car was so nice, helpful, and we believe genuinely honest, that he made what can be an exhausting process bearable and even pleasurable. Ask for Christen if you go to this dealership! I got a great pre-owned car!

Very Professional and ExperiencedThank You

Walter was friendly and professional. I was going on a trip in a couple of days and he made sure i was safe.

Very friendly, thorough and nice service, Shall was the one who sold me my car and I’m very happy with how the whole process went as a first time car buyer

I have bought two Nissans in the last 4 years. One was a brand new Sentra and now my 2016 Altima. Both have had huge mechanical and computer issues. My Sentra, at less than 1k miles had to have the transmission completely replaced. Not a huge problem but the car kept going back in for several recalls after that. Next was my Altima, when I was driving on the freeway the computer in the car completely stopped working and I could not use the petals to slow down or stop. Kinda scary. When I have said this to Concord Nissan and Walnut Creek Nissan they did not seemed alarmed at all. They acted like this happens all the time. Which I guess it does, because a few thousand miles later it happened again but this time they blamed the battery and charged me $125 for a new battery and $195 to install it because the battery is not included in my warranty. Needless to say I have learned my lesson with Nissan and have kept my Mom away from buying one as well as my in-laws.

Fast and cleaned my car