Concord Honda treated me wonderfully. I asked them to help me do the things I wasnt able to take on myself to keep the car up to date on maintenance. My advisor helped make sure the car was given the appropriate servicing and pointed me to simple repairs I could do in my driveway to save myself some money. This is the type of partnership I wanted so 5 stars for you! Thank you.

Felipe is the best service advisor and the only one I will ever deal with! He knows what right looks like! He treats every customer as if they were the most important person! I trust him and I trust Concord Honda for help in maintaining my car. Highly recommend this dealership and Felipe.

I had an appointment and was waited on promptly. My car is new and this visit was for routine maintenance. I was told what would be done and approximately how long it would take. I received a call when my car was ready and the items checked were explained to me. I purchased a Maintenance Plan when I purchased the car so there was no charge to me.I like Concord Honda and will continue to have my car serviced there.

My advisor, Kendrick, was very professional and the service department was super helpful by accommodating me with a same day appointment to program my second car key. They had me back on the road in less than two hours. Very fast service. I would definitely recommend Concord Honda dealer over any other in the East Bay Area.

Made an appointment online for 8 am and they checked me in right away. Sandra helped me, she was very reassuring that she wouldn’t recommend anything that I don’t need and explained everything in detail and told me that my car would be ready in an hour to an hour and a half and it was done by 9:47! Punctual, professional and I would recommend to anyone!

Thanks to my service advisor Sandra Saucedo! She made my day! After having a Murphys Law day, I finally ended my day with a smile. Not only did my car get repaired, but she made sure it got inspected and washed! Thanks Concord Honda! Thanks Sandra! You rock!

GREAT! Very informative, Whatsif is always so helpful and he is always thinking about added value to my experience. Like he really took the time to explain to my boyfriend about what to expect with my tires and when and how we will new tires. He communicated effectively through text and made my transaction so smoothly. He always takes care of me as his customer! He deserves to be recognized, valued, and promoted! He really knows how to take care of his customers and does it with a smile!!

Kenji was very friendly, patient, and professional. I had driven over some rocks on a recent road trip, which resulted in odd rattling noises when the vehicle was moving at low speeds. He was attentive to my concerns, and upon investigating the issue with a diagnostic, he greatly reduced the cost to a brake inspection, since a rock was found near a front brake. I will definitely be returning to Concord Honda to service my vehicle in the future.

I always have a good experience with Concord Honda. I always feel like I am getting good value for my money and they get give me a lot of confidence that my car is being taken care of. HIGHLY RECOMMEND.

As a long time customer of Walnut Creek Honda, thanks to Service rep Jourdan at Concord Honda, I am now a Concord Honda customer. Jourdans through and professional assistance and understanding of my cars servicing needs by pulling up service history and taking the time to review to understand what servicesxwete needed. Jourdan was an absolute delight and a pleasure to work with. The icing on the cake was the car wash, the beverages and the friendly and onntime courtesy driver. Thank you Concord Honda! Im a convert, Thanks to Jourdan.

Excellent service, friendly and on time for basically a drop in tire repair. Jessica is a great service advisor! Thank you.

As always Kenji, Our Service Rep was Great! We brought both my Wifes Civic Si and My Civic EX in for service and received excellent service. Kenji kept us up to date on how long it would take to get our cars back to us and gave us a fair price on the services including the 2 new tires for my car. He had us up and running in no time.

Sandra fully explained everything and advised me when my car was done. Very professional, friendly and knowledgeable. She is an asset to your company.

I went in for a routine oil change and got 2 tires. I was in and out within 1 hour. Service was fast..

Jessica helped me with warranty work on my transmission. She communicated clearly during the process and provided updates at appropriate intervals. Work was completely ahead of schedule. I will definitely return to Concord Honda.

Chris was able to take care of us. He was great and efficient. Very courteous and knowledgeable. I will however say waiting until someone was able to see us was quite a bit of a pain. It took almost 30 minutes of waiting. I was a drop in, however when I called 10 minutes before, the lady on the phone said “come on in, we have plenty of slots available. No need for an appointment” . I wonder if she was mad at the service people because she definitely was lying.

Very professional and knowledgeable staff.I got my car back sooner than I thought.Thank you!

Chris was amazing! He was extremely thorough with asking the correct clarifying questions and ensuring that I knew what the next steps entail. Most companies don’t recognize good genuine human beings when they have them as employees, I know this because I have been working for the past 6 years looking for my dream career, with a company who would actually appreciate me for who I am and now I have finally found it! I don’t think it should be this difficult to find a good respectable company. If you value and treat your quality Genuine human employees right, like with Chris, your dealership will be extremely more successful because of employees like Chris!

Concord Honda is clean, and everyone is friendly and professional. Definitely treated me better than a dealer down South. My service advisor Wasif Khan once again provided excellent service. It is the reason I request him every time I go in for service. 😁

My 2019 Accord’s chrome front grille is bubbing up without any crash or damage. It’s totally a warranty problem because it’s only 8500 miles drives at that time. After a detailed check, the manager still said it might be overheated by the sun and I need to pay 300$ to change it. I said what????? Who put their car in the garage all the time? Then, he put me off and “pretend” to take few photos of my car. After all, he said he would sent the email to confirm with Honda whether this is a warranty problem. It has been a month and I haven’t receive any update information from concord Honda. Very disappointing. Never come again.

Excellent customer service from everyone!My supervisor today, Jaeson was fantastic!I want to shout out to the people that drive my car up to me and cashier, too!I waited for my car. It was quite comfortable and very clean.

Oil and transmission fluid change. Quick service and quality updates. Friendly staff.

Is the best place in concord to do maintenance and to buy a carGood, nice, friendly

I’m going to keep this as short as possible. I strongly recommend Tommy Carter in Concord Honda. My experience in this location was amazing! Everyone was super helpful with me and helping me getting the car I wanted. Thank you so much Tommy and everyone at Concord Honda you guys are the best of the best!

Its really hit and miss with Concord Honda as of late. But Im going to give them an E for effort given the pandemic. Jessica my advisor was great! Especially when we had a little snafu on something that shouldnt of been done due to safety concerns but notated on the paperwork after completion. I appreciate the steps taken to credit my acct for my next visit.

I love Concord Honda. You can always get an appointment quickly. They are super nice and professional. Highly recommend them.

I was very pleased with my visit to Concord Honda. I needed to change my appointment and was able to when I called. Jason helped me with what I needed to have done with my car.

My transmission warning codes came on at 65K (5K beyond warrantee). I needed a new torque converter. Concord Honda got the factory to kick in 60% of the repairs, which I greatly appreciated.

Fast, efficient and reliable service. Wasif does a good job of preparing me for any service, repairs and/or adjustments that need to be made. Visit today only took 45 minutes.

OK, so we needed a minivan, our trusty CR-V was getting way too old and reaching 140k miles.So we went around and got the most straightforward and no hassle deal from Concord Honda than other 2 dealer locations we went to.And the pricing was also reasonable for E-XL model, with various other items we wanted for a lowest price out of the three.

Starter replaced in good time and with a discount. The complimentary car wash was much appreciated. Thanks!

All the techs at Concord Honda are knowledgeable and friendly. I personally like to work with Felipe, hes always on top of things and remembers everything from all my past services. Felipe is a great guy to work with and I never feel like im being upsold ever. Also appreciate how thorough he is always making sure my issues are addressed to the best of his ability and is very transparent with everything. Thanks for everything!

Place is well kept. Its clean. Staff is very accommodating and helpful...thank you, Sandra.

Brought my 2016 Honda Odyssey for standard servicing (B1 minder). Cannot say I am satisfied and will not recommend Honda of Concord after this last servicing.I regularly bring my Hondas into this dealership for servicing, brakes, and tires. This time through I had 2 incidents. One was minor, requested in addition to the servicing that a wiper be replaced only to find it had not been. I was not charged and was asked to purchase the wiper from the parts store; it was installed without cost.The second issue was more bothersome; after servicing, the vehicles check engine light illuminated as I was arriving home (Friday afternoon). On Monday I contacted the service department, explained the issue and was scheduled for an appointment. Took time off work on Tuesday to return the vehicle and was informed by the onsite service person that for a $198 fee a diagnostic could be run, should there be no issues discovered the fee would be refunded. I explained to the support person, who had the vehicles service records at his finger tips, that the light appeared immediately after Hondas servicing on Friday, it didnt matter.No thank you. Ill take my business to a local mechanic.

Communication such as text messaging updates, electronic documentation, Jessica - Service advisor, and Rohan - shuttle driver were all awesome. I wasn’t too pleased with the phone receptionist when I called for the first time to make an appointment. She needs to do better in treating first time customers, telling me right off the bat that I should’ve selected a service advisor before making an appointment. She said this even when I said it doesn’t matter who. A terrible person. Not very helpful. The reason I am giving it three stars.

My service provider Felipe Maramba was very well in speaking with me about what was going on with my car and how everything was going down! I had a new battery put in. I had a new passenger side door speaker, I had a A/C recall with new components put in and also a fuel pump recall finally done. He was very informative and very professional.

It took 3 hours to complete an oil change. The advisor did not want to do a price match to a nearby dealership. I had to check in to see if the car was ready after 2.5 hours. She knew I was waiting in the customer waiting area and couldnt bother to come over when it was complete. I received a quote for nearly $6k in critical maintenance work and when I got a second opinion, much of that either was not necessary or could be done at a much lower cost. I will not be returning to this dealership for service nor will I return when Im ready to purchase again. Its unfortunate because I only chose this dealership because its where I bought the vehicle.

I’m always happy with the service that you guys provide . I had a good experience every time and you have a good customer service . She explained in detail everything that I needed for my car and the price is always right ! Thanks Concord Honda .

Very friend service! Only person that didn’t seem like she wanted to be there was the financial assistant? She didn’t really introduce herself but that’s what she was taking care of on behalf of the financial manager. They were messing up in the paper work but I understand we’re only human. We had to wait a long time to get our car because they were low staff on cleaning.

Everything on time. Professional and excellent service.

The service representative, I think his name was Chris, was so helpful, polite and very friendly. The way he took care of us was exceptional!

Very well organized, got my car DXed and Fixed in 3 hours! Impressed!

Its was my first time doing business with them and most likely my last! If I only knew, I should have brought it to other city! I dropped my car last Friday(aug 13) and got a call from them the next day saying that I’m having a problem with the electric brake switch. I was told that they ordered the parts and it should come in on Tuesday. My plan was to pick my car up and drop it of once the parts come but they said it’s not advisable to drive it. I waited till Tuesday and told me the parts didn’t come and they were expecting it to come in on Wednesday. I got a call that day and guess what, they didn’t have the parts still and they have no idea when it’s going to come. I asked for a loner since I had to return my sister car and said they don’t do that anymore. I decided to get my car while still waiting though I have know idea when they’re going to have the parts that I’ve been waiting. I don’t even know if they really order the parts or not. They wasted my time waiting for nothing! I waited 5 days for nothing!!! They asked me to pay $190.00 for the diagnostic and I did and also asked me to pay for the parts but I refused! The parts are nowhere to find and asking me to pay right away?! Are you kidding me?! And guess what, it’s been a week now and they haven’t updated me yet. Ugh! Very disappointing.

I was able to call on a Monday afternoon for a 9am appointment the next day. Very convenient. When I got there at 8:45am I was greeted by my service adviser, Jaeson Leano. He provided excellent customer service. We waited for our car to be serviced and it took a little less than an hour which was much less than he estimated. He explained what was not required at this time and would be changed out on my next service visit. I never experienced any problem with Concord Hondas Service Department from the receptionist to the service people. I would strongly recommend them.

Great sales man. Very friendly and intelligent in which he explained everything in great detail. I will recommend all my friend to speak with karim.

I have been going to sandra to service my car for 3 years and it has always been smooth, easy, and quick!

Wasif was helpful as always in letting me know what my car needed at this service. He is always friendly and professional and does his best to get me in and out as easy as possible.

Jessica was very friendly and helpful. Awesome customer service!

First time to get a service in Honda Concord I did it right to choose this place to get a walk-in oil change I mean when I call the service department right away they answer my question if I can do my oil change right now right on time she scheduled me same day so, I went to service department and they assist me by the name of Chris the advisor I get the right time to be done and what I can say they are helpful all the crew assist me and I give them excellent performance job. I will be back again and again. Thanks for Honda of Concord

Love the service here! I have a Honda Service Center closer to my home but I still drive the extra miles to get the service from this place.

After waiting 20 minutes for a 7am appointment, I was helped by Felipe. He was by far the most apathetic and inattentive employee Ive encountered at Concord Honda. He did not show me any details about my car, but hurriedly told me that they were having problems with their parts department and that, if I were waiting, it would take a few hours. For an oil change. After two hours with no contact, I located Felipe, who was on his phone. To make a long story short, I was eventually helped by Wasif, the manager, who was very nice. But this location, which used to have stellar employees and fantastic customer service, has completely disintegrated in the last two years. Felipe is an example of the shoddy service now provided by Concord Honda.

I bought a new 2020 Pilot Touring edition. It came with the 9-speed transmission. I have had nothing but problems with this transmission.Rough gear changing.A burning smell.Sudden accelerations.Shuddering.When the car was turned off I would get in, turn the car on and it would lunge forward about 6 inches even though the vehicle was in Park. (this has happened twice).I put the car in Drive, release the break and the car automatically puts itself back into Park. This has happened a few times.I took my car to Concord Honda and they did nothing. They told me (and I have this in writing) We recommend for customer to come back when warning lights or drive ability worsens.I spent almost $50,000 for a pile of junk and Honda wont fix it. Their solution? Drive it until it breaks.Horrible service and a horrible product.

My experience with Concord Honda on Saturday Sept. 4th was outstanding. Service writer Q is to be commended for his courteous and friendly manner. Q is an asset to this establishment. Thanks again......Rudolf and Mary Rod.

Very professional atmosphere. My service advisor Wasif Khan is very knowledgeable and prompt.

Great service, took car on time. Was kept informed about work being done and when car should be ready.

The place was very clean &neat my guy who took care of me was very polite,he treated me very professional, and explained what I needed

They sure dont make it easy for their business customers. Had to pay with my personal credit card after having used this facility for years. Post note: the manager replied and said to call for resolution, but it is the general number, which often goes unanswered.

I took my car for Change Engine oil, change transmission fluid, And tire rotation And just to add, my advisor was JessicaShe was very helpful and knowledgeable about her job . and yes I will come back again if I need any works on my car.

My Service Advisor, Wasif Khan is TREMENDOUSHe helped me navigate through my Insurance claim - more accurately, he took over AND GOT THINGS DONE!Had My SA not stood up for me, it would have been close to impossible to get my insurance company to own up to their responsibilityWasif is the best!

A fine young service advisor Wasif met me on time . He is a honest hard worker pays attention to all my car needs. Wasif is a fine asset to your organization. A customer for life

Jessica was amazing! Definitely will be booking with her on all my service needs!

Felipe was my advisor and his customer service left me very satisfied. He knew I was on a time crunch due to me being a care giver for a cancer patient and I was in and out within an hour and a half.

Jason Lebanon was my service guy and was very professional and fast with processing my car.

Brought the car in for oil change then I was asked if I wanted to do wheel alignment as well since it’s due. I went for it and Wasif and team really did above and beyond in getting my car in shape before my roadtrip. Great service and smooth process!

I just recently moved to the area and started bringing my car here for service. No complaints, only compliments. Jason took care of my car, very professional.

Was pleased with service, communication great and was kept posted on how and what services were further needed. Jessica walked me through my bill, answered my questions.

Very courteous, knowledgeable, professional. Had oil change and transmission flush and work was done sooner than I expected.

Concord Honda is the best place to get your car serviced. Happy to have been assisted by Wasif today with his excellent customer service! Keep up the good work Wasif!

Overall it’s a great place, when it comes to service wasif khan is the best one, Great communication great service on timethey even give you ride.

Service was excellent. Tech very courteous and helpful.

Very quick! Super easy and friendly! Always love taking my car to this dealership! Kenji always makes my appts go easy! Thank you!!

Like Concord Honda Because they are always very profesional and Christian my advisor was awesome thank you HONDA

Prompt 75k service and great communication. Excellent customer service.

Tisoc Served us wonderfully well, being clear in the information and helping us to do a better deal.Thank you so much !!!

Quick service at a reasonable price.

Wasuf is my all time favorite service advisor. Has been for many many years. I trust him and his advice.

Amazing and knowledgeable staff. Quick to respond

I was told that my steering needed emergency repair. Im a engineer and knows better. Took it to another mechanic. I was right. Went back to honda spoke with management who said they would talk to the mechanic and get back to me. Called two days later. One week later still waiting on call back. Also my car was left outside with the keys inside.

My Civic Honda has not been serviced by anyone else except at Concord Honda. My service advisor Wasif Khan is the best .I like the fact that he explains what the problem is and what needs to be done . He is helpful, honest and trust worthy .

Great service no pressure; very much appreciated the no hassle purchase

Always professional and timely. Kenji is our service advisor and always treats us well.

Great and timely explanation of step, cadence of updates, friendliness and quality of service!

Yes thank u guys for the service i got this time.it was not like the first time when the starter broke and i had go to the shop to get it fix like 3 or 4 times thanks to the guy that deald with the problem i apreciate to be taken care of like that.i hope get serviced as of for as long as iam your client.

Very efficient the employee wasif khan

Very attentive, and mostly wait to hear our.concerns.

Excellent service. Leo was great 👍

Great personal mu salesman is the best, he always help me nad explain to me everything about my car. Thankyou Anjan

Well done Job, Sergio Rivas you the man.Very helpful, great customer service. Very knowledgeable he knows his profession

Oil change was done ahead of time as expected. Good job!

Smooth…..efficient…..helpful with Navigation firmware update information

Great service all the way around!

Very prompt and satisfying service.

Brought in for navigation issues, unable to complete and did not charge me.

Completely satisfied always with Wasif + his Team at Concord Honda Service Dept.

Had a great experience with Felipe!

A family friend of mine who’s a mechanic at Mercedes Walnut Creek had informed me that Honda ended up replacing a part in my car that didn’t even need replacing. :/

I had trouble getting service the day before but they made sure i got service the next day with outa problem!

I took my Pilot in for an oil change and to check the refrigerant in the AC. Turns out the refrigerant had a leak and they were able to repair it under its warranty. They also performed a tire rotation since they had the car all day.

Great service, Felipe did a great job. Concord Honda, thanks

Christopher Villafan when above and beyond, exceed my expectations very friends and full attention to the customer.