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Universal Automotive Service, Inc.
400 International Dr NW, Concord, NC 28027, United States
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Universal Automotive Service, Inc.

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Da
Review №1

Universal Automotive is the only drive line specialist I trust to repair my drive shafts

Bl
Review №2

Had a driveshaft lengthened 1, dropped the driveshaft off at 9:30 am and it was done by 12, fast and reasonably priced! Will be using them in the future for any driveshaft needs

Ju
Review №3

FANTASTIC SERVICE and they took the time to ride with me to figure out what my problem was. Friendly, helpful and honest! Highly recommend!!!!!

Mi
Review №4

I dropped off a universal joint for agriculture equipment 3 weeks ago today and asked if he could help me and he said yes. Over a week of waiting for a response I called and was told all the parts were in a Georgia warehouse. Cost was $314.00. Since I had a piece of equipment down for over a week already I told him to overnight the parts so I could get going. He said ok and called me the next day and said all parts but one were in so I went to pick up what was there and he said the total was $580.00. I asked why so much and he said because there were shipped from 2 different places so I had to pay 2 different overnight charges. I said that wasnt right and he said he couldnt eat it and all he would do is reduce my total by 10%. This isnt the first time I have had issues with Frank but it will be my last. Just not good business at all.

Am
Review №5

The employees here are terrible and do not communicate to the customer for work on the car that needs to be confirmed by the owner. These people are not professional and are ethically out of line.

er
Review №6

The worst place to every go to we had to the same thing done 4 times and after the said it was under warranty it was not the still charged us each time and acted like it was our fought that they could not get the seal right and then on top of that they done my friends car to and his was leaking to the will not call you back and when you go up there to try to get it fix they tell you they are booked up and they will call you this place needs to be shut down I would never recommend anybody going here not in less you won’t more problems to fix

Jo
Review №7

Great experience. Glad i found out about universal automotive through a friend

Mc
Review №8

Expert, quality driveshaft overhaul. Cordial and professional. Work done as promised and at reasonable prices. Excellent shop 👍.

Co
Review №9

Awesome quick service. Upfront about all the charges. Fixed my driveshaft in about an hour and I was out the door for much cheaper than anywhere else Ive ever taken my car. Not only that but my car was flawless after the work was done. Same cant be said for most other places Ive taken my car. Will certainly be going back for any work I need.

Ju
Review №10

Excellent customer service! Always fast, friendly and very knowledgeable. Serviced my car with Amsoil(#1 Synthetic oil dealer), Only put the best in my car. Highly recommend.

Jh
Review №11

Great service, quick turn around time. Will use them for my future driveshaft needs. Love the shop dog also

Lu
Review №12

I really recommend this man to everyone. I went to several places and they couldnt help. They said my driveshaft needed the plug pulled from life support. I called up this doctor and he had me fixed in two hours. Im in my Dodge as we speak. Appreciate it bro

Ja
Review №13

Based on over the phone pricing for my custom drive shaft, 03 Chevy S10Frank gave me options, and estimates, that were very competitively priced. I decided to call Universal Auto after 3 different references/referrals from others, and so far, those folks were right!

Ji
Review №14

They are the best . Had emergency situation with my motor home, a recap from a tire let go on rt.77 to Charlotte from a tractor trailer and it destroyed the exhaust system on my RV. When the exhaust was hanging the tailpipe was dragged under the left rear tire and the muffler hit the driveshaft and bent it. They were the best he said he could straighten it. It took him about an hour to fix it. Its better than new . I had to drive 500 mile to get back home. The drive shaft was PERFECT. Thank you again. Your the best.👍👍

An
Review №15

Had a squeaking coming from the rear end 40,000 miles after I had been involved in an accident. At Universal Automotive they determined that that squeaking was due to my rear axle being slightly bent causing the whole hub assembly to move incorrectly.Was super quick to help fix the problem and did it at a very fair price. I will definitely be back, these guys are amazing!

Le
Review №16

Absolutely the best drive line service available!!! They have done 5 be or 6 jobs for me over the years and always offer the best customer service with very fast service!!! Highly recommend!!!

Mi
Review №17

Super fast service! Exactly what we asked for. HIGHLY RECOMMEND for driveshaft services. These guys are 1st class!

Ig
Review №18

Fixed my drive shaft fast and ok price. Will recommend

Ap
Review №19

Wonderful honest Man who takes pride in his work and communication with customers

br
Review №20

My car shakes while accelerating and I suspected bad U-joints on the driveshaft. Frank and his staff gladly said they would test drive it. They came back from the test drive, put it up on the lift in the shop, and tell me that they agree that the driveshaft needs replacement. Their quote for a replacement driveshaft was high in my opinion, so I said I would just drive the car back home and fix it myself. Frank then told me I owed him $53. He never informed me that there would be any cost for the test drive and I never told them to put it up on the lift. I discussed this concern with Frank and he acknowledged that he should have told me about the charge prior to test driving it and putting it up on the lift. However, he insisted on charging me anyway, so I just politely paid him for the $53 for the 15 minutes of his time that he spent on my car and moved on. Definitely not a good business practice to not inform customers of your charges beforehand.

ji
Review №21

Great place to get your shaft balanced and repaired!

Ja
Review №22

Awesome guys to deal with, very fast turn around and excellent product. I will recommend them to anyone and will be back for any other driveshaft needs

Ev
Review №23

Terrible front desk service. Almost have to beg to get work done. And then get slammed with over priced. Rather go to Charlotte or hickory got better customer service.

er
Review №24

Fast friendly service whipped out a drive shaft for my tractor trailer truck and just a matter of hours

Ja
Review №25

Really nice people do really good work

Ry
Review №26

Had them shorten my driveshaft 1. Dropped it off at 12 and they called me at 1:30 ready to be picked up. They, shortened it, pressed in new ujoints, balanced it and even threw a coat of paint on it! Best prices in town and they are very knowledgable!

Da
Review №27

Did a great job

Ri
Review №28

Got in got out, fast service in balancing my drive shaft, friendly and fair price, look forward to using them again

Ri
Review №29

Really good work 👍

Da
Review №30

Had a problem I couldnt figure out. Frank knew exactly what it was. Highly recommended...

Do
Review №31

Professional, courteous and quality experience. Would highly recommend.

FP
Review №32

Driveshaft work was good, welding job was not.

Je
Review №33

They are honest and have a ton of knowledge .

Ke
Review №34

Used their services multiple times.

J
Review №35

Great customer service!

Mo
Review №36

Very professional and to the point

Information
5 Photos
36 Comments
4.4 Rating
  • Address:400 International Dr NW, Concord, NC 28027, United States
  • Site:http://universalautomotiveconcordnc.com/
  • Phone:+1 704-721-3319
Categories
  • Auto machine shop
  • Auto repair shop
  • Auto parts store
Working hours
  • Monday:Closed
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
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